Hi Marty, To read attachments, the JAWS keystroke is insert a. Place yourself on the document you want and hit alt down arrow to pull down the menu of what you can do with the attachment. You can open

Hi, I haven’t had much success with a repair. The best thing is to download a fresh version of JAWS from the Vispero web site and install it right on top of yours. You won’t have to authorize again ei

Hi David, At this point, I would completely uninstall JAWS and install a fresh copy. It may work keeping your settings when you remove this version but, if you don’t have anything else using JAWS like

Hi, I installed the latest version of JAWS 2021 yesterday and have had no problems at all up until now. The voice is absolutely normal. Did you install the update? If so, I recommend that you go to th

Hi Jerry, From what you have now, I think you’re best bet would be to go with Outlook which will let you import from Outlook Express. I am using it with JAWS 2021 and have been doing this with every J

Hi Madison, Just press F6 and go to allow editing and hit enter. Ron & Danvers

Hi, What they mean by reproducing a problem is to do the steps one by one that end up in that problem and tell them what these steps were. They are the ones who want to reproduce your problem by follo

Hi Madison, It is a problem in JAWS 2021 which was there in 2020 also and was not fixed. I wonder when they will fix it, hopefully In the next update. Ron & Danvers

Hi, Do not uninstall shared components. They are insignificant and won’t harm anything if you leave them. You won’t gain anything at all by removing them. Ron & Danvers

Hi, You would buy the update from a Canadian reseller. At this point, you have to update from 2018 to 2021 so that means you need 3 updates because you are 3 years behind and they will not sell you an

Hi Alan, I have had the same problem since I went to Office 365. I cannot youse Icloud to synch my contacts anymore and also cannot use NVDA on my computer. It works in Word but, as soon as I go to Ou

Justin, After you enter the group name you should be presented with your list of contacts so you can highlight the ones you want in the group. The e-mail addresses must be in your contact list before

Hi Laura, I have already renewed for 3 years by calling Vispero directly and going to sales in their menu. You can purchase it for one year, 3 years or 5 years for increments of $90 US. You don't get

Hi Alan, You can scan using JAWS in the newer versions but it sure is not up to snuff to equal Openbook. It will scan a document but you couldn’t ever do with it what students and working people need.

Hi Jerry, JAWS 2020 is not trying to use your old licence. It is just telling you that you don’t have a licence at all and that’s OK. Once you have registered, you have to go back into your account yo

Hi Jerry, If you don’t have a JAWS 2020 icon on your desktop, you have to assume it didn’t install. There is no harm in downloading and install again. If it did install, it will only go into repair mo

Hi Jim, Just install the very latest update right on top of the current one. I’ve had that problem before. If for some crazy reason, that doesn’t work, remove your JAWS 2020 completely and re-install

Hi, I tried all speech schemes and nothing going. I am using the classic right now and it says “normal” on every line. Rebooting does nothing either. As previously mentioned, its only in JAWS 2020 it

Hi, I have the same problem in the 2020 beta latest update but it goes away when I go back to my JAWS 2019. It happens in Office 365 on every line in Word as I arrow down. What a pain. I think it’s a

Hi Stan, If you are authorized for 2019, simply go to the Freedom site and download the latest version of 2019 and install it. I have had problems with updates so I download the full version and insta