Hi Alison! Here are a couple of additional things to consider. One, sometimes there can be some sort of setting within the JAWS Keyboard Manager (under JAWS Utilities) that can cause this problem. May

Hi Alison! About your issue with keys seemingly being stuck down, I have seen this before as well. Most often, it is either or both of the alt and windows keys. I have never figured out how or why thi

To do a repair, go to the JAWS website and download the installer file for your version of JAWS. Then, run it. It will detect your existing installation and ask if you want to perform a repair. BTW, I

Hi! If I press JAWSKey+F10, I get a list of all open windows. Sometimes, it indicates that a particular window is “on top.” And, this dialogue has a checkbox to show only windows that are “on top.” So

I tried your below, but it does not fix the problem.

I did this morning. They were not helpful. We tried unchecking the Windows power option “fast start,” but that did not fix the problem. They then said I should upgrade to JAWS 2020, and if that did no

I am running Windows 10 Pro 64 bit.

Hi Mike! About your #2 below, I looked at that and indeed JAWS 2019 is checked. It is the only screen reader I have installed. About your #1 below, when I press control+shift+escape, I do get to task

Hi! I am running the latest version of JAWS 2019. Recently, I upgraded from Windows 7 to 10. After doing so, JAWS does not launch automatically upon startup. For now, the PC has only one user account

Hi! For the past couple of days, I have been getting a notification about a new JAWS update. Presently, I am using JAWS 2019. Is this true? Usually, on this list there is a posting about “New JAWS Upd

Basically, suppose you have JAWS 13,15 and 2019 installed. If you uninstall 13 and then 15 keeping 2019 and uninstall the user settings, when you then go to use an Office application (e.g., Word, Outl

Further to the below, also retain “user settings.” Else, you will lose MS Office ribbon functionality; which I learned the hard way.

Your below fix worked! Good job, and thanks!

Hi! Today, after getting an update to Firefox, when I go to amazon.com this “Robot Check” screen now pops-up. It has an image capture that requires me to enter letters into a field before proceeding;

I performed a JAWS repair, and that fixed the problem. I had two older versions of JAWS on my laptop (13 and 15) which I uninstalled. Apparently, when uninstalling them, removing “user settings” cause

So, what do you use to read a DAISY book from BookShare?

Yes, the screen is maximized. But, the problem remains. Also, I tested this in other MS Office applications like MS Word 2016 and they also have this same problem with the ribbons.

Hi! I am using JAWS 2019 under Windows 7. For no apparent reason, today when I starting using Outlook the virtual ribbons are not working properly. I have confirmed that “use virtual ribbons” is check

Hi David, Well, you are probably right about QRead and heading levels. But, I did not find footnotes and internal hyperlinks accessible with it. Mostly, these limitations apply to DAISY books. However

Hi! I am using JAWS 2019, fully updated. I have a laptop running Windows 7 Pro 64 bit, and a desktop running Windows 10 Pro 64 bit - both fully updated. When running FS Reader 3 on either computer, if