Hi Michael, While I have not ordered a machine from this company, I was assisting someone who received a unit. The problem she encountered was that it took several minutes for her machine to start up.

Hi David, How does one set up a separate channel for Jaws or NVDA? Thanks. Les

Hi Mark, I would suggest running a Jaws Repair and then if the problem persists, run a repair on Office 365. I would do an online repair of Office as it’s more thorough than a quick repair. It wil tak

Actually, that behavior occurred on my elBraille, but not on my PC. Strange. Les

I think it has to do with how the book was formatted. I had a book that worked perfectly with speech and braille. I could use the familiar Jaws commands to navigate the book. I also have a book for a

Hi Richard and All, I have as many if not more crashes in 2021. Generally, I cannot load NVDA orNarrator when this occurs. Sometimes, I can bring back speech by using touch gestures, occasionally, I c

The greeting is standard, but when you reach the point of waiting for assistance, they inform you that their system is no longer able to accept calls for the foreseeable future. I think it may be syst

Hi Mike, When this was first posted, I followed those steps. I still hear the words “Table View.” I’m not concerned about that as overall, Outlook is working well. On occasion, Outlook will not open,

Hi Mike, He should be able to arrow up and down with Outlook. The first thing I would do is an Online Outlook repair. I would go to the search box in Windows and type add/remove and press Enter. That

Hi Alan, Thanks for understanding. I think her setting was different than my Dropbox. I really didn’t want to alter anything on her system. Once I was able to change her setting so that all files open

Hi Alan, I’d love to tell you this. However, I was signed on to this individual’s computer. I was so excited to locate this, I changed the setting and left that area. I’ve been looking and will contin

Hi David, Thanks. Great information. You will see my reply to Alan’s message. It’s interesting as now, when the files open in Acrobat, they are not being downloaded as before. So we are good for now!

Hi Alan, I wound up solving the problem. I was able to locate the setting that had all pdf files opening in Edge. I was able to change it to Adobe Acrobat. Now, in the testing I did after doing this,

Hi All, I am assisting a lady with Dropbox. Her life partner set up all of her files in the cloud, but not on her machine. He recently died, and she does not know how to use Dropbox to change its beha

I’ve been a long-time investor with Fidelity. You can use their web site as it is accessible. I really like their app for the iPhone. It’s excellent. I am able to buy and sell mutual funds or, on occa

Hi, I’m looking for a Windows-based Twitter Client that I can install on my PC. TWBlue is not working well, as it’s slow to load and unpredictable once inside the program. Thanks. Les

Hi David, Great info and great timing! I was trying to save a protected document and enable editing about an hour ago and Jaws crashed. I've made the changes you recommended. Best Regards, Les

Hi Kevin, Download the Jaws executable file from the FS web site and run it. You can run the repair from there. Best, Les

Hi Mike, Thanks so much. I’ll take a look and change as appropriate. Best, Les

I tried the download again and discovered the following message: google cannot securely download this file. I chose the discard button. My settings are at their defaults since I just re-installed Chro