- As an aside, and there are members here who can attest to this, even when I am assisting a blind client to DIY I still ask for remote access with screen sharing at a minimum, but full remote control

- The following is said with nary a trace of snark or insult intended: Your version of "ideal world" and that of the majority who call help desks are at odds. I try, and try, and try, to go the "teach

, how can one get to this feature? Also, we all know how unsafe ie 11 is these days. Can we run it with the security of edge? Many thanks. Ron

I think all of us use many different methods to accomplish a goal. I think any of us who live with someone who can see call on that person for help sometimes. My sighted husband also calls on me to do

I am not talking about the mainstream companies. The reason we call a disability help desk in a large company like Microsoft is because they have the knowledge on how to work with people who are blind

I am totally 100% understanding when I am working with someone who knows nothing about blind people and how best to help us. I have a problem when someone works with a company who provides goods and s

Hi, Brian. I have hesitated to use Unchecky, because I don't always want all options unchecked. Does Unchecky give you the option to check some items, and leave others unchecked, or is it an across-th

- And if you want a utility with a very light footprint that unchecks all this crap for you (at least the vast majority of the time), have look at Unchecky. Even though I tend to be about as careful a

- Agreed. One-off or very rare need to convert really doesn't warrant an installed program to do it. But if it can reasonably be anticipated that this will recur with some regularity, then it does. NC

- Oh, absolutely! But that meeting in the middle, when you're the "exotic one" in a given situation, very often entails you educating the helper about certain things as they try to help you. There was

I really cannot believe that anyone who is blind does not understand this, I really can't. And if that's offensive to say, so be it, because it is a fact, and one that is never, ever going to change.

Hi John, if you are using an older JAWS version you couldn't use the steps I described earlier because older versions of JAWS didn't have this menu items to open the file link folder from JAWS applica

If it's just one file or the occasional one or two files I highly recommend to just use one of many online converters instead of bothering with installing a program. You could save a shortcut if you w

Hi Udo: Actually I'm installing some old scripts for a music keyboard editor from 2011. On this particular machine, I'm using windows 7 and jaws 14.

Hi John, You can find the folder dealing with user scripts this way: 1. Depending on your JAWS installation: a) If you start JAWS in system tray then press JAWS+J to open JAWS context menu b) If you d

Hi: perhaps it's my age, but it's been a long time, and I don't remember how to install jaws scripts, the JSB JSD and JSS files. Could someone walk me through it? Thanks. From: main@jfw.groups.io <mai

- Then, Diane, we definitely come from very, very different worlds. I can come up with at least 20 questions, off the top of my head, that exceed this one in offensiveness. There can be people who are

- That's an excellent approach, and drives the point home in a perfect demonstration.

Brian, There are many reasons why this is the most imaginable offensive question. It is asked by almost every help desk to which I have spoken. Sometimes, it is said as: "is there someone there that c

Whenever I get a comment like "Click on the yellow x at the top of the screen," I say..."Do me a favor turn your screen off. Is it off. What do you see exactly? OK now you see what I see...now tell me