I used to depend on my husband. He began teaching me how to use the computer—but I ended up having to teach myself. He has dementia and can’t even use a computer any more. I do it all myself. I don’t

- Mike, thank you for the direct support of what I've said as someone I've actually worked with. I will make the point, though, that I really have absolutely nothing to gain by fabricating anything in

I’ll put my 2 cents in just once here. Give them a break. Some people are partially sighted and the people helping don’t know who can see what. And they may ask to determine if you can see at all or i

Hi Bill, It does not give you a choice. It just unchecks extra boxes, at least this has been my experience since I started running it back in 2014. Once in awhile you might hear Jaws report Unchecky c

Hi John, Try the following: 1. Open the start menu with the windows key and open the All Programs submenu. 2. Navigate to the version of Jaws you want to work with and press enter. 3. Press enter on,

Hi all, HOW DARE YOU! P.S. Folks know that I rarely explode in public like this, but given rising prevalence of hate crimes against minorities in some places around the world, I believe responses like

“go back to your oan contrey” LOL! Also, “someone” is one word. Not two. Next time, if you’re going to show your xenophobia, at least run spell check my dude. Remember, grammar is your friend. Cristób

I have a problem when calling these places and get to some one who can hardly speek English and who lives in indiea or some forin place like that to me if you can’t speek English or hardly can then go

Hi Marianne, I also have to work with a website that is supposed to be a company that works for the blind and visually impaired individuals. However, whenever you speak with their customer service, it

I mean, I don’t know ASL. Why would I? I don’t know any deaf people. We often lose perspective on the greater picture since we’re immersed in our blind/VI community/world. For good or for ill, we ofte

Mr. brian quoted: That's the long and the short of it. Those techs are not there to make you feel good or to do things only the way you would prefer. Virtually all of them are proficient in communicat

Mr. Brian quoted: I'm hired (or asked) to fix it and that's all that's wanted, the fix, with zero education involved. End quote: Just so you guys know, Mr. Brian is not fabricating, For I must admit,

- And they are employed to assist in getting "the fix" in the fastest way possible. If it would take 30 minutes step-by-stepping through keyboard shortcuts, versus 1 minute if there's a sighted assist

- As an aside, and there are members here who can attest to this, even when I am assisting a blind client to DIY I still ask for remote access with screen sharing at a minimum, but full remote control

- The following is said with nary a trace of snark or insult intended: Your version of "ideal world" and that of the majority who call help desks are at odds. I try, and try, and try, to go the "teach

, how can one get to this feature? Also, we all know how unsafe ie 11 is these days. Can we run it with the security of edge? Many thanks. Ron

I think all of us use many different methods to accomplish a goal. I think any of us who live with someone who can see call on that person for help sometimes. My sighted husband also calls on me to do

I am not talking about the mainstream companies. The reason we call a disability help desk in a large company like Microsoft is because they have the knowledge on how to work with people who are blind

I am totally 100% understanding when I am working with someone who knows nothing about blind people and how best to help us. I have a problem when someone works with a company who provides goods and s

Hi, Brian. I have hesitated to use Unchecky, because I don't always want all options unchecked. Does Unchecky give you the option to check some items, and leave others unchecked, or is it an across-th