In all fairness, it’s my wife who reaches out to these companies wen we have an issue and as a seller not as a buyer. So that may make a difference. I’ll ask her. As far as Amazon… www.amazon.com/hz/c

Hi, My $.02. Part of my job involves meeting with customers and showing them, via my screen and audio, how my screen reader interacts with various content be it a website, an application, or something

- Which was beyond the pale. But it also seemed to be the only thing that was being laser focused on. These complaints are not rare, and are most often, in my experience, not made by anyone who would

I think what Mr. Lee was objecting to was the wording about going back to their own country,. That was uncalled for. Not only that, most of the time the call is made to them in their country. Ms. E. K

Hi, one thing I do is whenever I call Microsoft, I ask them to tell me the steps with keyboard commands and I write them down. I hope this can help someone for any future needs. Sincerely, Monica

thanks Bill.

Hi, Mario. I'm not Mike, but I'll try to answer your questions as best as I can. are the boxes that Unchecky unchecks become unavailable or frozen or can they be checked if the user desires to include

Cristóbal, If you actually have those numbers and know they're current, would you mind sharing (or if you have URLs for the appropriate pages at their support areas)? eBay in particular is the 20th ci

Mike, are the boxes that Unchecky unchecks become unavailable or frozen or can they be checked if the user desires to include the "freebee", not that anyone would. and is Unchecky updated often in res

Just a correction, eBay does still have telephonic and email support. The wife and I sell on this platform and have had to use it from time to time. Same with Amazon. You may need to jump through an e

- You can cut out the "blind" and, possibly, the "especially," and your observation still holds true. There's really not much worse, from a customer perspective, than having abolutely no viable channe

Mike, with JAWS 2020 and I suspect newer versions, one needs to enter on Utilities instead of Explore JAWS, and continue as directed.

- You could cut that "blind" out of that sentence and it remains equally true. None of us gets through this life without constant need of assistance of one form or another. The form differs, and somet

The bottom line is that these large companies only care about the ,well, bottom line, and don't give a bleep about customer service and so farm it out to offshore boiler rooms who pay their workers co

Diane, I hear your frustration however the truth is that , as a blind person, I will always need assistance in one form or another. I don’t think most tech supports thinks blind people are dumb . They

Mary Ann, being a person who uses a pc with jaws, but also has an iPhone, it is so different how the two companies handle their disability support. I have found that Microsoft, has to be directed like

- When I was doing a lot of freelance tutoring for the Virginia Department for the Blind and Visually Impaired, I learned very quicky that the information I was provided about the clients I was going

Hi, Ron. You get to the Internet Explorer Mode setting by, 1. Open Edge. 2. Search for Default Browser. 3. Navigate by using H or Down Arrow, to, Default Browser. 4. TAB to Internet Explorer Mode, and

- I'm sorry, Joseph, but the complaint is not entirely without merit. I have nothing against non-US-technical support, but regardless of what offshore tech support is being used by a company, there ne

- And that, right there, is the very crux of the matter. And not just the blind/VI part, but that the folks you engage for assistance actually have expectations placed on them that have nothing to do,