- Oh, absolutely! But that meeting in the middle, when you're the "exotic one" in a given situation, very often entails you educating the helper about certain things as they try to help you. There was

- Then, Diane, we definitely come from very, very different worlds. I can come up with at least 20 questions, off the top of my head, that exceed this one in offensiveness. There can be people who are

- That's an excellent approach, and drives the point home in a perfect demonstration.

- Indeed. At the same time, one does have to consider that everyone is a neophyte at whatever they may be doing at one time or another. And, when it comes to tech support in particular you can get sud

- Uh, you're demonstrating just the opposite. Anyone who would think that a question regarding the presence of absence of a sighted assistant is a reflection on thier own intelligence, well . . .

- By the way, that would be an entirely appropriate response. If you're on the help desk for individuals who are blind or visually impaired, the use of phrases that include, "see" in the sense of visi

- I want someone to explain why this question is offensive. When you're at a help desk, any help desk, the goal is generally to get a fix as quickly as possible. There are times where having a sighted

- That's because his message is a quotation of instructions contributed by two others.

Adjusting Protected View Settings in MS-Office Programs If you only deal with documents (whether Word, Excel, etc.) from sources you know and trust Protected View is just a PITA. I always turn it off.

First and foremost, thank you to all who have so generously contacted me with donations of JDF files so far!! I also want to make clear that I have a collaborator on this project, and may end up with

Hello All, I'm in the process of trying to put together a JAWS JDF dictionary format to NVDA DIC dictionary format converter. As a part of that effort, I'm asking for anyone who's willing to send me a

I don't have JAWS on this machine, so doing a quick search for the JDF files isn't possible, and I won't be near a machine with JAWS on it at all today. If someone can identify the folder where JAWS k

This sounds like another among many very badly designed forms. A correctly designed form should announce the field (and its type, e.g. checkbox) when you land in it, and in a way that's descriptive en

- Same here. I can't think of a single context under Windows where a Select All is possible where CTRL+A doesn't do just that. While I agree that it's nice to have the screen reader feedback, and I'd

- I am actually surprised to hear this has any impact. The color schemes for accessibility are supposed to be "overlays," for lack of a better way of putting it, that change the appearance for the vie

- They do, but it can be difficult to find it. I have always found it easier, when someone wants black, to have them set up RGB 0,0,0, in Custom Colors. If they want white, then it's RGB 255,255,255.

Mike, The default "Auto" color is black. If you hit ALT+H,FC [Home Ribbon, Font Color] the first thing you'll hear is, "Automatic, RGB 000," which is black. Unless you change this, you can count on bl

Personally, if you do a lot of searching by file name I'd strongly suggest at some point that you download and install Search Everything from voidtools.com. But, it's a simple matter to use Windows se

- This cannot be stated often enough. A huge amount of JAWS functionality is not a part of its core code, but of scripts. There's nothing wrong with this model, but if you stripped JAWS of the script

- Yes. Copy it somewhere, anywhere that you know where it is. Uninstall Office 2010. Install Office 2016. Delete fresh Normal.dotm that was created by the install. Copy your backup copy of Normal.dotm