- I do not see how what you said disagrees with anything I did. I didn't address the things you do one way or another, and have no disagreement with what you've said.

- And your belief that this is the case is, quite simply, wrong. Period, end of sentence. I will repeat here what I wrote to you privately, because I did write it, and the point is not in any meaningf

- Absolutely. And it isn't just support techs. But it really does amaze me that there are certain people who remain in the business for years, yet never develop the ability to move beyond the walls of

- Some do. Note, I said some, but it becomes pretty obvious, pretty quickly, who falls into that demographic. In my opinion, Mr. Spivey doesn't. I have no compunction about saying that there are plent

- Diane, no one, and I mean no one, is being more condescending than you. Get over yourself!

Diane, Something weird is going on with your email. This last message on-group, like your private message to me, is not only bottom posted beneath the quotation of multiple messages, but is in white t

I don't see why not. They are plain text files, one can copy one supplied by someone else and paste those contents on to the end of their own JAWS dictionary, or, if one has no dictionary yet, just pl

- Which was beyond the pale. But it also seemed to be the only thing that was being laser focused on. These complaints are not rare, and are most often, in my experience, not made by anyone who would

Cristóbal, If you actually have those numbers and know they're current, would you mind sharing (or if you have URLs for the appropriate pages at their support areas)? eBay in particular is the 20th ci

- You can cut out the "blind" and, possibly, the "especially," and your observation still holds true. There's really not much worse, from a customer perspective, than having abolutely no viable channe

- You could cut that "blind" out of that sentence and it remains equally true. None of us gets through this life without constant need of assistance of one form or another. The form differs, and somet

- When I was doing a lot of freelance tutoring for the Virginia Department for the Blind and Visually Impaired, I learned very quicky that the information I was provided about the clients I was going

- I'm sorry, Joseph, but the complaint is not entirely without merit. I have nothing against non-US-technical support, but regardless of what offshore tech support is being used by a company, there ne

- And that, right there, is the very crux of the matter. And not just the blind/VI part, but that the folks you engage for assistance actually have expectations placed on them that have nothing to do,

- Mike, thank you for the direct support of what I've said as someone I've actually worked with. I will make the point, though, that I really have absolutely nothing to gain by fabricating anything in

- And they are employed to assist in getting "the fix" in the fastest way possible. If it would take 30 minutes step-by-stepping through keyboard shortcuts, versus 1 minute if there's a sighted assist

- As an aside, and there are members here who can attest to this, even when I am assisting a blind client to DIY I still ask for remote access with screen sharing at a minimum, but full remote control

- The following is said with nary a trace of snark or insult intended: Your version of "ideal world" and that of the majority who call help desks are at odds. I try, and try, and try, to go the "teach

- And if you want a utility with a very light footprint that unchecks all this crap for you (at least the vast majority of the time), have look at Unchecky. Even though I tend to be about as careful a

- Agreed. One-off or very rare need to convert really doesn't warrant an installed program to do it. But if it can reasonably be anticipated that this will recur with some regularity, then it does. NC