Don: As far as I know, Dell laptops are different. My understanding is that you have to go into the bios to turn off the mouse pad, and I've found that the setting often does not stick. Tom Behler

Mark: I have been using Dell laptops lately, and always try to turn off the mouse pad for the same reasons you suggest. However, I notice that sometimes the mouse pad gets turned back on probably from

Milton: I am using the latest version of Jaws 2020, and have one upgrade left, but did not receive the Jaws 2021 upgrade notice this morning. The only way I found out about it was through the list, wh

Madison, I believe you have to create a separate contact for each Outlook e-mail address. At least this is what I do, and it seems to work fine. For any additional e-mail addresses, I simply add somet

Pamela: As I think I said the other day, I find that Trend Micro does occasionally cause some disruptions when using Jaws, but the disruptions have been minimal compared to what used to happen with th

Jim: Sorry, Don is correct. The key stroke is control shift E. Control Shift N is used to set up new folders in Windows 10 file explorer. Sorry for the confusion. Tom Behler

Jim: Try control shift N. That should set up the new folder for you, which you can name as you wish. Tom Behler

Pam: I currently use the Trend Micro anti-virus software on both this Windows 10 computer, and on an older Windows 7 machine. For the most part, the software just does its thing in the background. Som

JM: I really don’t know the answer to your last question. Perhaps I’ll ask the next time I talk to the person who created the program. As I said, I at least got something working here. Thanks to all f

When using the Windows run command and going to the shellapps folder, the program does nothing, like was the case when hitting enter on the original desktop shortcut. Yet, when I use the shortcut key

Cathyanne: No, I can’t launch the application after step 3. However, I can launch the program from the all apps list just fine. This is definitely rather strange. One thing I can tell you is that this

Brian: I tried these instructions via the windows run command. Once again, the shortcut was successfully created on the desktop, but hitting enter on the desktop shortcut does not launch the program.

JM: The program runs fine when I access it from the all apps list. However, interestingly, I can’t access it via the windows R run command. I double-checked the name of the program in the all apps lis

Cathyanne: Unfortunately, that did not work for me. In other words, I got the same results; the shortcut shows up on the desktop, but nothing happens when I highlight it and press enter on it. If you

Hello, everyone. I’m trying to put a shortcut on the desktop for a new program I’ve just installed onto my Windows 10 PC, but can’t get the shortcut to work. The shortcut appears on the desktop, but w

Thanks, Bill. I want to stay in edit mode in Microsoft Word, so will keep things as is. Tom Behler

Bill: I did this for both Google Chrome and Firefox. In other words, use virtual cursor is now checked in both browsers. Thanks! Tom Behler

Bill: In Outlook, when I hit insert Z for virtual cursor, I get a message that says “unavailable”. Do you or any others know what this means? When I try turning the virtual cursor on and off in Micros

Bill: Yes, that solved my problem. Will that have any impacts for my other commonly-used apps such as Outlook, Microsoft Word, Excel, etc.? Thanks again! Tom Behler

Hello, everyone. Ever since I went into Jaws settings, and set Jaws to “Full content using on screen highlight” in both Firefox and Google Chrome, I now need to manually turn on my virtual cursor ever