Brian: That’s exactly what I did when I had that major problem a year or so ago. The second person I got finally understood the situation, after a number of hours, and escalated the case to a higher l

Debby: I have had similar negative experiences with Microsoft Accessibility, especially when it comes to Outlook e-mail. Last year, we spent several weeks and many hours on an Outlook issue, only to f

Dave: I know we have e-mailed privately about my not being able to do the backup immediately. If you can do that tutorial and share it with others, including me, that would be terrific! Tom Behler

Jenni: I’m sure there are going to be varying answers here, but here’s mine for starters. I most often read PDF files with Adobe Acrobat DC. In addition, I have had some success converting PDF files i

Got it, Brian. Don’t mean to be a pain; just wasn’t sure, and I’m trying to be accurate in the notes I’m compiling. Thanks! Tom Behler

Thanks, Glenn. Looking back to the beginning of this thread, I realize I should have been clearer about the fact that I’m using Windows 10 here on my main computer. I suspect Windows 10 has a .zip uti

Glenn: I need some clarification here: What is WinPE? And, isn’t 7zip for Windows 7? I’m using Windows 10 here. Tom Behler

Brian: What program are you referring to here? There’s no e-mail history to refer to in relation to your reply, and things are getting confusing. Tom Behler

Thanks to all of you for your suggestions regarding accessible backup image software. I am not an advanced assistive technology computer user, so I need to be careful in terms of what I choose to do h

Hello. I know this has been addressed before, but could someone suggest an accessible system backup image program that is easy to use independently, and that works well with Jaws? I routinely back up

Hello. I thought the Jaws or insert key plus S also enables and disables announcements. Please correct me if I’m wrong. Tom Behler

Thanks, Mike, for these instructions. I got them to work, so I could change my default mail app to Outlook. Tom Behler

Bill: I just changed my default e-mail to Outlook, and used the “reply” link at the bottom of this message to reply to the sender, who, in this case was you. Even though Jaws initially said that the o

Yep, you might be right, Bill. Tom Behler

Richard: Based on a helpful suggestion from another list member, I’ve discovered that you can also copy the info in the from field to the clipboard, and then paste it into your reply, after which you

Brian: How do I get to Windows 10 settings? Tom Behler

Bill: I think this suggestion might have appeared on the JFW Users list, but someone told me of another way to get the sender’s e-mail address. When in an open message, press alt 1 twice. This takes t

Hello, everyone. I am on a number of groups.io e-mail lists, and I used to be able to retrieve the original sender’s e-mail address from a message, if I wanted to respond just to that individual. I us

Edward: How exactly can I change my Zoom settings to prevent unwanted notifications? Maybe I need to get Jonathan Mosen’s book. Tom Behler

I could do that, but in the case of a meeting I had yesterday, there were others in the room with me who wanted to hear the meeting. Tom Behler