Hi! Today, after getting an update to Firefox, when I go to amazon.com this “Robot Check” screen now pops-up. It has an image capture that requires me to enter letters into a field before proceeding;

I performed a JAWS repair, and that fixed the problem. I had two older versions of JAWS on my laptop (13 and 15) which I uninstalled. Apparently, when uninstalling them, removing “user settings” cause

So, what do you use to read a DAISY book from BookShare?

Yes, the screen is maximized. But, the problem remains. Also, I tested this in other MS Office applications like MS Word 2016 and they also have this same problem with the ribbons.

Hi! I am using JAWS 2019 under Windows 7. For no apparent reason, today when I starting using Outlook the virtual ribbons are not working properly. I have confirmed that “use virtual ribbons” is check

Hi David, Well, you are probably right about QRead and heading levels. But, I did not find footnotes and internal hyperlinks accessible with it. Mostly, these limitations apply to DAISY books. However

Hi! I am using JAWS 2019, fully updated. I have a laptop running Windows 7 Pro 64 bit, and a desktop running Windows 10 Pro 64 bit - both fully updated. When running FS Reader 3 on either computer, if

There used to be a Firefox plugin called “Deskcut” that worked really nicely. However, it seems it is no longer available. If someone knows where to get it, please reply! With Deskcut, a context menu

Hi! Like a month ago, I and others reported some issues about FS Reader 3 on this list. There was some discussion that the issue was a known one, and that a fix was afoot. So, has there been any updat

This may be an app specific setting, like for MS Word. And, that app specific setting can likewise be particular to one version of JAWS but not another, like in your situation. Check your app settings

My JAWS version is 2019, latest build. It seems, so far, that re-booting has fixed this problem.

Hi! I experimented with pressing JAWSKey+Tab. Now, JAWS says “normal” all the time. How do I undo or stop this? Thanks, Richard

While it is true that you can setup a local “Visitor” account this way, that sort of an account has different privileges (higher) than does a Guest account. So, before I go down the rabbit hole of set

Hi! I am using JAWS 2019 on a Windows 10 PC. I have read about four alternative ways to setup the “Guest” account in Windows 10. Two of them involve doing it through the command prompt, one involves d

Hi! I am new to Windows 10. I am using it under JAWS 2019. In Windows 7, there was a “logon” screen that listed the various user accounts. In Windows 10, there seems to be a “sign-in” screen. Right no

Sharon, what is “Qread?” Can you post a link for it?

Oh, Bill, good work on your part! Whenever this bulletin gets posted, would you please post here about it? I am sure this problem is driving many of us crazy!

Hi! I am using JAWS 2019 under Windows 7 Pro 64 bit. The FS Reader 3 program constantly crashes on me, and is really sluggish. Is there a more stable Daisy reader I could use? Or, is there a way to ma

Thanks David. This is really helpful!

Thanks for this!