Date   

moderated Re: Jaws License Update Message

David Pearson
 

Hello MikeB, et al:
 
Received a Jaws update a couple of days ago which I downloaded and installed without incident.  “Bosox” still hanging in there(by fingertips).
 
Sincerely,
 
 
 
David S. Pearson
 

From: Mike B
Sent: Saturday, September 28, 2019 5:29 PM
Subject: Jaws License Update Message
 
Hi All,
 
Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.
Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: Jaws License Update Message

Dean Martineau <topdot@...>
 

This comes from the release notes: “For single-user perpetual licenses, JAWS, Fusion, and ZoomText 2019 now check to see if an update to your license is available when the software first starts. For instance, you recently purchased or renewed a Software Maintenance Agreement (SMA). You will then have the option to update the license on your local computer. This allows you to install major releases in the future you are licensed to run without having to go through the authorization process after the install.”

 

I don’t quite get it, because I didn’t do anything to my license, but had to let it update anyway. 

 

Dean

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, September 28, 2019 5:29 PM
To: JFW List <main@jfw.groups.io>
Subject: Jaws License Update Message

 

Hi All,

 

Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Jaws License Update Message

Mike B.
 

Hi All,
 
Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.
Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: how do i perform a screen shot?

romance's prince
 

pls. how about using snipping tool?
thanks

----- Original Message -----
From: "Sieghard Weitzel" <sieghard@live.ca>
To: <main@jfw.groups.io>
Sent: Saturday, September 28, 2019 1:37 PM
Subject: Re: how do i perform a screen shot?


Under Windows 7 the only way to take a screenshot with Printscreen and if you don't specifically enable this feature in OneDrive or Dropbox (both have it) would be to paste it into Paint and then save it. You can't paste it directly into an email under Windows 7 and unlike in Windows 10 it does not create an image file unless you choose either OneDrive or Dropbox to do so for you.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 5:06 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

This was sent to one of the Jaws lists some time back:

Try the following:
From:

Press the print screen key to take a screen shot of the whole screen.
Press alt+print screen to take a screen shot of only the current program (not including the taskbar etc).
The print screen key is usually to the right of F12 on a full size keyboard, it is the first in the block of three which is print screen, scroll lock and pause / break which are usually above the six pack navigation keys (insert, delete, home, end, page up, page down).
If you're using OneDrive on Windows 10, it will save to your OneDrive folder and / or to the "Screenshots" folder in your "pictures" library.
In any case, the image is also copied to the clipboard where you can paste it into an e-mail message, or Word document or image editor.
Regards







moderated Re: how do i perform a screen shot?

 

Under Windows 7 the only way to take a screenshot with Printscreen and if you don't specifically enable this feature in OneDrive or Dropbox (both have it) would be to paste it into Paint and then save it. You can't paste it directly into an email under Windows 7 and unlike in Windows 10 it does not create an image file unless you choose either OneDrive or Dropbox to do so for you.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 5:06 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

This was sent to one of the Jaws lists some time back:

Try the following:
From:

Press the print screen key to take a screen shot of the whole screen.
Press alt+print screen to take a screen shot of only the current program (not including the taskbar etc).
The print screen key is usually to the right of F12 on a full size keyboard, it is the first in the block of three which is print screen, scroll lock and pause / break which are usually above the six pack navigation keys (insert, delete, home, end, page up, page down).
If you're using OneDrive on Windows 10, it will save to your OneDrive folder and / or to the "Screenshots" folder in your "pictures" library.
In any case, the image is also copied to the clipboard where you can paste it into an e-mail message, or Word document or image editor.
Regards


moderated Re: Any advantage to buying through a dealer versus direct?

Glenn / Lenny
 


blah
blah
blah
 

----- Original Message -----
Sent: Friday, September 27, 2019 11:35 PM
Subject: Re: Any advantage to buying through a dealer versus direct?

And how would you explain that you are using a credit card from another country? In any case, that would be lying.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 9:54 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose too that one could state that he or she has moved to the U.S. and set up a new address with FS.

Glenn

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:48 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: Any advantage to buying through a dealer versus direct?

 

And how would you explain that you are using a credit card from another country? In any case, that would be lying.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 9:54 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose too that one could state that he or she has moved to the U.S. and set up a new address with FS.

Glenn

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:48 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: how do i perform a screen shot?

Glenn / Lenny
 

This was sent to one of the Jaws lists some time back:

Try the following:
From:

Press the print screen key to take a screen shot of the whole screen.
Press alt+print screen to take a screen shot of only the current program (not including the taskbar etc).
The print screen key is usually to the right of F12 on a full size keyboard, it is the first in the block of three which is print screen, scroll lock and
pause / break which are usually above the six pack navigation keys (insert, delete, home, end, page up, page down).
If you're using OneDrive on Windows 10, it will save to your OneDrive folder and / or to the "Screenshots" folder in your "pictures" library.
In any case, the image is also copied to the clipboard where you can paste it into an e-mail message, or Word document or image editor.
Regards


moderated Re: Any advantage to buying through a dealer versus direct?

Brian K. Lingard
 

Dear David & List:

Presumably the retail price of Kurzweil, JAWS etc. Includes a certain amount t for the daalder or publisher to provide end-user support. I wonder why foreign distributors and dealers need so much additional money for support?

 

One wonders if S & S in the UK is becoming very wealthy at the expense of its customers, or it truly costs them what they charge for end-user support.

 

I wonder if charging for foreign support might be a more equitable model? Perhaps an hourly rate, one for an on-site visit, another for telephone Skype, etc. Distance Support?

 

This might stimulate the demand in the UK and other places, for small, video cameras with high-resolution?

 

Perhaps foreign dealers must do more familiarization with Windows or something.

Brian k. Lingard

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Griffith
Sent: Friday, September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware still, absolutely no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000 but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price available if I had been able to download from the US site. As soon as I entered my serial number it recognised, I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: FS Reader

Norma A. Boge
 

Hi guys, is there an app compatible with Win 10 by which I can read bookshare DAISY files with Jaws? Textbooks can be pretty large and FS Reader isn’t doing it for me. Thanks, Norma

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: Thursday, September 26, 2019 3:23 PM
To: main@jfw.groups.io
Subject: Re: FS Reader

 

You can listen to any Audio Mp3 Book with FS Reader using the free Daisy Book Generator software.

https://www.dropbox.com/s/bd049hx88zoj5jr/daisybook%20generator%201_90.zip?dl=1

 

David Griffith

 

Sent from Mail for Windows 10

 

From: Don H
Sent: 26 September 2019 18:40
To: main@jfw.groups.io
Subject: FS Reader

 

Where do you get books in the DAISY format to use with the FS Reader?

What other uses does the FS reader have?

Thanks

 

 

 

 


moderated Re: how do i perform a screen shot?

David Pearson
 

Hi all:

I'm using a Dell desktop pc(Windows7), latest Jaws, and if it's possible to take screen shots with this hardware, I'd appreciate the steps as well.

Sincerely,



David S. Pearson

-----Original Message-----
From: David Ingram
Sent: Friday, September 27, 2019 5:22 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?




-----Original Message-----
From: Glenn / Lenny <glennervin@cableone.net>
Sent: Sep 27, 2019 1:15 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

Operating system?

----- Original Message -----
From: "David Ingram" <dingram269@earthlink.net>
To: <main@jfw.groups.io>
Sent: Friday, September 27, 2019 1:13 PM
Subject: how do i perform a screen shot?


Hi list members, I need to perform a screen shot but i'm not sure how to
do that. Could someone please walk me throu the process of doing this
please?




The operating system that i'm using currently is the latest version of windows 10 still using jaws 16 but I use jaws 2019 from time to time.


moderated Re: how do i perform a screen shot?

David Ingram
 

-----Original Message-----
From: Glenn / Lenny <glennervin@cableone.net>
Sent: Sep 27, 2019 1:15 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

Operating system?

----- Original Message -----
From: "David Ingram" <dingram269@earthlink.net>
To: <main@jfw.groups.io>
Sent: Friday, September 27, 2019 1:13 PM
Subject: how do i perform a screen shot?


Hi list members, I need to perform a screen shot but i'm not sure how to
do that. Could someone please walk me throu the process of doing this
please?




The operating system that i'm using currently is the latest version of windows 10 still using jaws 16 but I use jaws 2019 from time to time.


moderated Re: how do i perform a screen shot?

Glenn / Lenny
 

Operating system?

----- Original Message -----
From: "David Ingram" <dingram269@earthlink.net>
To: <main@jfw.groups.io>
Sent: Friday, September 27, 2019 1:13 PM
Subject: how do i perform a screen shot?


Hi list members, I need to perform a screen shot but i'm not sure how to do that. Could someone please walk me throu the process of doing this please?


moderated how do i perform a screen shot?

David Ingram
 

Hi list members, I need to perform a screen shot but i'm not sure how to do that. Could someone please walk me throu the process of doing this please?


moderated Re: Any advantage to buying through a dealer versus direct?

Glenn / Lenny
 


I suppose too that one could state that he or she has moved to the U.S. and set up a new address with FS.
Glenn

----- Original Message -----
From: JM Casey
Sent: Friday, September 27, 2019 11:48 AM
Subject: Re: Any advantage to buying through a dealer versus direct?

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: Any advantage to buying through a dealer versus direct?

JM Casey
 

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: OT - Setting Up the "Guest" Account in Windows 10

Richard B. McDonald
 

While it is true that you can setup a local “Visitor” account this way, that sort of an account has different privileges (higher) than does a Guest account.  So, before I go down the rabbit hole of setting up an account that is not *really* what I want, I would like first to see if a real Guest account can be setup in Windows 10.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Friday, September 27, 2019 7:59 AM
To: main@jfw.groups.io
Subject: Re: OT - Setting Up the "Guest" Account in Windows 10

 

Hi Randy,

 

I use Windows 10  Version 1903 (OS Build 18362.356) and Jaws 2019 latest update and I had no problems at all to follow Brian’s steps and create a local user account, it took all of 30 seconds including selecting and answering 3 security questions.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Randy Barnett
Sent: Thursday, September 26, 2019 11:16 AM
To: main@jfw.groups.io
Subject: Re: OT - Setting Up the "Guest" Account in Windows 10

 

Did you do this with a screen reader? I cant get past the second screen. Not that I want an account I was just trying to help the OP.

On 9/26/2019 9:46 AM, Brian Vogel wrote:

I've never seen the point in the Guest account (as such) anyway.  You can set up a local account with standard privileges, and without a password unless that's changed very recently, and have the same thing.  I've created a local account named Visitor for that purpose on some machines.

Why go through a bunch of gyrations to get something you can create via the regular Accounts settings?
-----------------------------------------------------------------------------

Creating a local account under Windows 10 (Version 1903 used for steps)

 

1. Open Settings, Accounts, Family & Other Users Pane.

 

2. Navigate to the Add someone else to this PC button.  Activate it.  (It's under the Other users section)

 

3.  The Microsoft Account dialog will open, asking for an e-mail or phone number, but since you're trying to create a local account activate the I don't have this person's sign in information link instead.

 

4.  In the next screen of the dialog, Create Account, activate the Add a user without a Microsoft account link.

 

5.  In the next screen, Create an account for this PC, enter the user name you want in the edit box Who's going to use this PC?   If you wish to have a password, then in the two edit boxes under Make it secure, enter the password and enter it again.  If you don't want a password, leave those blank.

 

You're done.  The account will be created as a local account with standard privileges and should now appear on your login screen as one you can choose from.

This has been the method for a while now, though I can't remember which version I was using when I last created a local account before creating one now to get through the steps above.

 

--

Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362  

Many of the insights of the saint stem from his experience as a sinner.

         ~ Eric Hoffer


moderated Re: Any advantage to buying through a dealer versus direct?

Glenn / Lenny
 


I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.
 
Glenn
 

----- Original Message -----
From: JM Casey
Sent: Friday, September 27, 2019 11:29 AM
Subject: Re: Any advantage to buying through a dealer versus direct?

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


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moderated Re: Any advantage to buying through a dealer versus direct?

JM Casey
 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

 


moderated Re: OT - Setting Up the "Guest" Account in Windows 10

Chris
 

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