Date   

moderated Re: help with a website searching for bus directions and routes using jaws for windows version 2020

george b <gbmagoo@...>
 

You people need to go try his link and you will see he is talking about using the company's web site to enter the info. So he cannot even get to the google maps.

I know because I been on the phone with hime 3 times already today about this and been there and done that.

Maybe people should try before making their evaluations.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Fettgather
Sent: February 6, 2020 10:59
To: main@jfw.groups.io
Subject: Re: help with a website searching for bus directions and routes using jaws for windows version 2020

They are using Google Maps, which can be navigated with reasonable accessibility on the computer with Jaws. You must, absolutely must, turn off the virtual cursor with Insert Z.
Hundreds or perhaps thousands of municipalities are using Google Maps for their transit directions, and it is truly somewhat navigable with Jaws, but you must turn off the virtual cursor when in Google maps and use the tab key to move around within Google Maps.

On 2/6/20, Richard Turner <richardturner42@outlook.com> wrote:
From a quick check, they are pushing the Transit app for smart phones,
which is quite accessible on Android or iOS.
And, they are also using Google maps, and I've not found that overly
useful on a computer, though to be honest, I only use my iPhone for
transit directions.
Where I live, we have several choices of apps, all of which work well.
I've not found many transit systems web sites to be very accessible.






I think I would point out to them that they need to follow the
guidelines for web accessibility which they can find easily if they want to.
Given all the successful law suits lately about web accessibility, it
seems like they might get the hint if enough people contact them.
Good luck,
Richard
"Reality is the leading cause of stress for those who are in touch
with it."
-- from The Search for Signs of Intelligent Life in the Universe, by
Jane Wagner


On Feb 6, 2020, at 9:03 AM, Kimsan via Groups.Io
<kimsansong=icloud.com@groups.io> wrote:


Hello,
I was asked here at work to write up an email to send off to the local
transit center explaining the inaccessibility of the website. At least
for me, the part that isn’t accessible using jaws is the planning for
a trip part on the website.
So, for those that do not understand my question, here is the scenario.
Student A needs to navigate to https://www.bft.org/, from the top of
the page, press E twice and will land on a starting address edit
field, tabbing once will place you in the ending address and the
rest is an edit box to select date of travel and time of travel
whether if it’s AM etc. Then there is a plan trip button to press spacebar on.
On the next screen, select mode of travel, so from the top press A
until arriving to the group of radio buttons. In this case I selected transit.
From here, the only way somewhat to get a clear reading is to route
jaws to pc.
Can someone here successfully get transit directions using this site,
before I write to the department? If not, how would I properly explain
the inaccessibility. I mean, do I just say, your map doesn’t work with
jaws for windows? 😊
Thank you for any help and suggestions.


Thank you,
Please consider purchasing my first single or streaming it via the
below
links:
https://music.apple.com/us/album/to-whom-this-may-concern-single/14972
01383?app=itunes&ign-mpt=uo%3D4
https://open.spotify.com/album/5korQlO82EeGT4qdJ65Pa6
https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Con
cern?id=Bxzxk5brhsmrltglj3sa6qzmgq4<https://nam03.safelinks.protection
.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fmusic%2Falbu
m%2FAnomaly_To_Whom_This_May_Concern%3Fid%3DBxzxk5brhsmrltglj3sa6qzmgq
4&data=02%7C01%7C%7Cb976e0b61a9c44579fee08d7ab268151%7C84df9e7fe9f640a
fb435aaaaaaaaaaaa%7C1%7C0%7C637166054169659718&sdata=wUL%2F5fssNRHHfuh
cY7zVIYG%2BdEDAHVfAv5miMjFEybs%3D&reserved=0>






moderated Re: help with a website searching for bus directions and routes using jaws for windows version 2020

Jim Fettgather
 

They are using Google Maps, which can be navigated with reasonable
accessibility on the computer with Jaws. You must, absolutely must,
turn off the virtual cursor with Insert Z.
Hundreds or perhaps thousands of municipalities are using Google Maps
for their transit directions, and it is truly somewhat navigable with
Jaws, but you must turn off the virtual cursor when in Google maps and
use the tab key to move around within Google Maps.

On 2/6/20, Richard Turner <richardturner42@outlook.com> wrote:
From a quick check, they are pushing the Transit app for smart phones, which
is quite accessible on Android or iOS.
And, they are also using Google maps, and I've not found that overly useful
on a computer, though to be honest, I only use my iPhone for transit
directions.
Where I live, we have several choices of apps, all of which work well.
I've not found many transit systems web sites to be very accessible.






I think I would point out to them that they need to follow the guidelines
for web accessibility which they can find easily if they want to.
Given all the successful law suits lately about web accessibility, it seems
like they might get the hint if enough people contact them.
Good luck,
Richard
"Reality is the leading cause of stress for those who are in touch with
it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane
Wagner


On Feb 6, 2020, at 9:03 AM, Kimsan via Groups.Io
<kimsansong=icloud.com@groups.io> wrote:


Hello,
I was asked here at work to write up an email to send off to the local
transit center explaining the inaccessibility of the website. At least for
me, the part that isn’t accessible using jaws is the planning for a trip
part on the website.
So, for those that do not understand my question, here is the scenario.
Student A needs to navigate to https://www.bft.org/, from the top of the
page, press E twice and will land on a starting address edit field, tabbing
once will place you in the ending address and the rest is an edit box to
select date of travel and time of travel whether if it’s AM etc. Then there
is a plan trip button to press spacebar on.
On the next screen, select mode of travel, so from the top press A until
arriving to the group of radio buttons. In this case I selected transit.
From here, the only way somewhat to get a clear reading is to route jaws to
pc.
Can someone here successfully get transit directions using this site, before
I write to the department? If not, how would I properly explain the
inaccessibility. I mean, do I just say, your map doesn’t work with jaws for
windows? 😊
Thank you for any help and suggestions.


Thank you,
Please consider purchasing my first single or streaming it via the below
links:
https://music.apple.com/us/album/to-whom-this-may-concern-single/1497201383?app=itunes&ign-mpt=uo%3D4
https://open.spotify.com/album/5korQlO82EeGT4qdJ65Pa6
https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Concern?id=Bxzxk5brhsmrltglj3sa6qzmgq4<https://nam03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fmusic%2Falbum%2FAnomaly_To_Whom_This_May_Concern%3Fid%3DBxzxk5brhsmrltglj3sa6qzmgq4&data=02%7C01%7C%7Cb976e0b61a9c44579fee08d7ab268151%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637166054169659718&sdata=wUL%2F5fssNRHHfuhcY7zVIYG%2BdEDAHVfAv5miMjFEybs%3D&reserved=0>






moderated Re: help with a website searching for bus directions and routes using jaws for windows version 2020

Richard Turner
 

From a quick check, they are pushing the Transit app for smart phones, which is quite accessible on Android or iOS.
And, they are also using Google maps, and I've not found that overly useful on a computer, though to be honest, I only use my iPhone for transit directions.
Where I live, we have several choices of apps, all of which work well.
I've not found many transit systems web sites to be very accessible.






I think I would point out to them that they need to follow the guidelines for web accessibility which they can find easily if they want to.
Given all the successful law suits lately about web accessibility, it seems like they might get the hint if enough people contact them.
Good luck,
Richard
"Reality is the leading cause of stress for those who are in touch with it." 
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner


On Feb 6, 2020, at 9:03 AM, Kimsan via Groups.Io <kimsansong@...> wrote:



Hello,

I was asked here at work to write up an email to send off to the local transit center explaining the inaccessibility of the website. At least for me, the part that isn’t accessible using jaws is the planning for a trip part on the website.

So, for those that do not understand my question, here is the scenario.

Student A needs to navigate to https://www.bft.org/, from the top of the page, press E twice and will land on a starting address edit field, tabbing once will place  you in the ending address and the  rest is an edit box to select date of travel and time of travel whether if it’s AM etc. Then there is a plan trip button to press spacebar on.

On the next screen, select mode of travel, so from the top press A until arriving to the group of radio buttons. In this case I selected transit. From here, the only way somewhat to get a clear reading is to route jaws to pc.

Can someone here successfully get transit directions using this site, before I write to the department? If not, how would I properly explain the inaccessibility. I mean, do I just say, your map doesn’t work with jaws for windows? 😊

Thank you for any help and suggestions.

 

 

Thank you,

Please consider purchasing my first single or streaming it via the below links:

https://music.apple.com/us/album/to-whom-this-may-concern-single/1497201383?app=itunes&ign-mpt=uo%3D4

https://open.spotify.com/album/5korQlO82EeGT4qdJ65Pa6

https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Concern?id=Bxzxk5brhsmrltglj3sa6qzmgq4

 


moderated Is FS Reader fixed in the latest 2020 version of JAWS?

Richard B. McDonald
 

Hi!

 

I noticed that, supposedly, FS Reader has been fixed in the latest version of JAWS 2020.  Is this true?  Has anyone tried it?

 

Thanks,

Richard


moderated Re: help with a website searching for bus directions and routes using jaws for windows version 2020

Rayn Darren
 

Hi,

This is an accessibility test that people typically charge hundreds of dollars for. I'd be happy to do so for free, resume upon request of course, provided you allow me to add your request for review to my portfolio?

HTH,

Sarah

On 2/6/2020 9:03 AM, Kimsan via Groups.Io wrote:
Hello,

I was asked here at work to write up an email to send off to the local transit center explaining the inaccessibility of the website. At least for me, the part that isn’t accessible using jaws is the planning for a trip part on the website.

So, for those that do not understand my question, here is the scenario.

Student A needs to navigate to https://www.bft.org/, from the top of the page, press E twice and will land on a starting address edit field, tabbing once will place you in the ending address and the rest is an edit box to select date of travel and time of travel whether if it’s AM etc. Then there is a plan trip button to press spacebar on.

On the next screen, select mode of travel, so from the top press A until arriving to the group of radio buttons. In this case I selected transit. From here, the only way somewhat to get a clear reading is to route jaws to pc.

Can someone here successfully get transit directions using this site, before I write to the department? If not, how would I properly explain the inaccessibility. I mean, do I just say, your map doesn’t work with jaws for windows? 😊

Thank you for any help and suggestions.



Thank you,

Please consider purchasing my first single or streaming it via the below links:

https://music.apple.com/us/album/to-whom-this-may-concern-single/1497201383?app=itunes&ign-mpt=uo%3D4

https://open.spotify.com/album/5korQlO82EeGT4qdJ65Pa6

<https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Concern?id=Bxzxk5brhsmrltglj3sa6qzmgq4> https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Concern?id=Bxzxk5brhsmrltglj3sa6qzmgq4





moderated help with a website searching for bus directions and routes using jaws for windows version 2020

Kimsan <kimsansong@...>
 

Hello,

I was asked here at work to write up an email to send off to the local transit center explaining the inaccessibility of the website. At least for me, the part that isn’t accessible using jaws is the planning for a trip part on the website.

So, for those that do not understand my question, here is the scenario.

Student A needs to navigate to https://www.bft.org/, from the top of the page, press E twice and will land on a starting address edit field, tabbing once will place  you in the ending address and the  rest is an edit box to select date of travel and time of travel whether if it’s AM etc. Then there is a plan trip button to press spacebar on.

On the next screen, select mode of travel, so from the top press A until arriving to the group of radio buttons. In this case I selected transit. From here, the only way somewhat to get a clear reading is to route jaws to pc.

Can someone here successfully get transit directions using this site, before I write to the department? If not, how would I properly explain the inaccessibility. I mean, do I just say, your map doesn’t work with jaws for windows? 😊

Thank you for any help and suggestions.

 

 

Thank you,

Please consider purchasing my first single or streaming it via the below links:

https://music.apple.com/us/album/to-whom-this-may-concern-single/1497201383?app=itunes&ign-mpt=uo%3D4

https://open.spotify.com/album/5korQlO82EeGT4qdJ65Pa6

https://play.google.com/store/music/album/Anomaly_To_Whom_This_May_Concern?id=Bxzxk5brhsmrltglj3sa6qzmgq4

 


moderated Re: seeing how many messages I have in Outlook

David Diamond
 

As Seigart said, you need to use the num pad on your keyboard.  Following his clear instructions nets the result he mentioned, I tested it and got the same message he stated, save I have more messages. 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Marcia Moses
Sent: February 5, 2020 6:26 PM
To: main@jfw.groups.io
Subject: Re: seeing how many messages I have in Outlook

 

When I press insert plus the 3, it says""pass key through."

I'm using Jaws 2020, windows ten and Outlook 2016.

Marcia

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Wednesday, February 05, 2020 8:27 PM
To: main@jfw.groups.io
Subject: Re: seeing how many messages I have in Outlook

 

That keystroke works for me, but when it doesn’t it usually is because Outlook is displaying some message somewhere which you may or may not be able to get to with Jaws to dismiss it.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Denise J Moses
Sent: Wednesday, February 5, 2020 4:47 PM
To: jfw@groups.io
Subject: seeing how many messages I have in Outlook

 

I used to be able to press JAWS key plus 3 on the number pad & it would tell me how many email messages I have.  I use Outlook 2016, Windows 10 & JAWS 2018.  How do I get this to work again?

 

Thank you.

Denise


moderated Re: Big problem with Outlook keyboard shortcut

N K Shackelford
 

Thanks! I couldn’t remember this setting.

 

Nance

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Glenn / Lenny
Sent: Wednesday, February 05, 2020 11:47 PM
To: main@jfw.groups.io
Subject: Re: Big problem with Outlook keyboard shortcut

 

Nancy,

I would try going to the system access icon on the desktop and press alt + enter on the desktop icon for its properties, and change the shortcut to something else, like shift + control + S.

Or something other than that combination if you think that might conflict with another application.

HTH.

Glenn

----- Original Message -----

Sent: Wednesday, February 05, 2020 9:05 PM

Subject: Big problem with Outlook keyboard shortcut

 

I am trying to change how often Outlook receives messages; the shortcut for this is alt Control S. When I do this, System Access kicks in and just starts or restarts it. This happens even when the home server is turned off and using another screen reader. Is there a menu/submenu I can use to do this?

 

Thanks,

 

Nance


moderated Re: seeing how many messages I have in Outlook

 

Pass Key Through is Insert + 3 on the number row

Does your computer have a numeric pad and are you using the desktop keyboard layout with Jaws or laptop layout?

If I press Insert + 3 on the numeric pad (that would be the Page Down key otherwise) Jaws reads the status line in Outlook, like this:

 

Items in View 15, Unread Items in View 14, Progress All folders are up to date. Connectivity to your server. Connected to: Microsoft Exchange, Zoom 100%

 

Best regards,

Sieghard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Marcia Moses
Sent: Wednesday, February 5, 2020 6:26 PM
To: main@jfw.groups.io
Subject: Re: seeing how many messages I have in Outlook

 

When I press insert plus the 3, it says""pass key through."

I'm using Jaws 2020, windows ten and Outlook 2016.

Marcia

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Wednesday, February 05, 2020 8:27 PM
To: main@jfw.groups.io
Subject: Re: seeing how many messages I have in Outlook

 

That keystroke works for me, but when it doesn’t it usually is because Outlook is displaying some message somewhere which you may or may not be able to get to with Jaws to dismiss it.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Denise J Moses
Sent: Wednesday, February 5, 2020 4:47 PM
To: jfw@groups.io
Subject: seeing how many messages I have in Outlook

 

I used to be able to press JAWS key plus 3 on the number pad & it would tell me how many email messages I have.  I use Outlook 2016, Windows 10 & JAWS 2018.  How do I get this to work again?

 

Thank you.

Denise


moderated Re: Big problem with Outlook keyboard shortcut

Glenn / Lenny
 

Nancy,
I would try going to the system access icon on the desktop and press alt + enter on the desktop icon for its properties, and change the shortcut to something else, like shift + control + S.
Or something other than that combination if you think that might conflict with another application.
HTH.
Glenn

----- Original Message -----
Sent: Wednesday, February 05, 2020 9:05 PM
Subject: Big problem with Outlook keyboard shortcut

I am trying to change how often Outlook receives messages; the shortcut for this is alt Control S. When I do this, System Access kicks in and just starts or restarts it. This happens even when the home server is turned off and using another screen reader. Is there a menu/submenu I can use to do this?

 

Thanks,

 

Nance


moderated Re: Big problem with Outlook keyboard shortcut

James Malone
 

I tried this here, and got my model number with serial number for my system.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of N K Shackelford
Sent: Wednesday, February 5, 2020 7:06 PM
To: jfw@groups.io
Subject: Big problem with Outlook keyboard shortcut

 

I am trying to change how often Outlook receives messages; the shortcut for this is alt Control S. When I do this, System Access kicks in and just starts or restarts it. This happens even when the home server is turned off and using another screen reader. Is there a menu/submenu I can use to do this?

 

Thanks,

 

Nance


moderated Big problem with Outlook keyboard shortcut

N K Shackelford
 

I am trying to change how often Outlook receives messages; the shortcut for this is alt Control S. When I do this, System Access kicks in and just starts or restarts it. This happens even when the home server is turned off and using another screen reader. Is there a menu/submenu I can use to do this?

 

Thanks,

 

Nance


moderated Re: seeing how many messages I have in Outlook

Marcia Moses <mgmoses@...>
 

When I press insert plus the 3, it says""pass key through."

I'm using Jaws 2020, windows ten and Outlook 2016.

Marcia

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Wednesday, February 05, 2020 8:27 PM
To: main@jfw.groups.io
Subject: Re: seeing how many messages I have in Outlook

 

That keystroke works for me, but when it doesn’t it usually is because Outlook is displaying some message somewhere which you may or may not be able to get to with Jaws to dismiss it.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Denise J Moses
Sent: Wednesday, February 5, 2020 4:47 PM
To: jfw@groups.io
Subject: seeing how many messages I have in Outlook

 

I used to be able to press JAWS key plus 3 on the number pad & it would tell me how many email messages I have.  I use Outlook 2016, Windows 10 & JAWS 2018.  How do I get this to work again?

 

Thank you.

Denise


moderated Re: Testing

Marty Hutchings
 

Looks fine to me.
 
Love in Christ
Marty
For our struggle is not against flesh and blood, but against the rulers, against the powers, against the world forces of this darkness, against the spiritual forces of wickedness in the heavenly places.
Therefore, take up the full armor of God, so that you will be able to resist in the evil day, and having done everything, to stand firm.
Ephesians 6:12, 13
 

Sent: Wednesday, February 05, 2020 2:38 PM
Subject: Testing
 

Is this better? I don't know what's changing my message to garble. I'm sending it the way I always have.

But today I let Microsoft do updates. 

Thanks for any help.

 

Shirley Tracy


moderated Re: seeing how many messages I have in Outlook

 

That keystroke works for me, but when it doesn’t it usually is because Outlook is displaying some message somewhere which you may or may not be able to get to with Jaws to dismiss it.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Denise J Moses
Sent: Wednesday, February 5, 2020 4:47 PM
To: jfw@groups.io
Subject: seeing how many messages I have in Outlook

 

I used to be able to press JAWS key plus 3 on the number pad & it would tell me how many email messages I have.  I use Outlook 2016, Windows 10 & JAWS 2018.  How do I get this to work again?

 

Thank you.

Denise


moderated seeing how many messages I have in Outlook

Denise J Moses
 

I used to be able to press JAWS key plus 3 on the number pad & it would tell me how many email messages I have.  I use Outlook 2016, Windows 10 & JAWS 2018.  How do I get this to work again?

 

Thank you.

Denise


moderated Re: Jaws 2020 with Excel 2013 not correctly announcing font state #excel

Jason White
 

What does Insert+F show when the cursor is on the text to which you’ve tried to apply the boldface or italics?

 

From: <main@jfw.groups.io> on behalf of "Van Lant, Robin via Groups.Io" <Robin_Van_Lant@...>
Reply-To: <main@jfw.groups.io>
Date: Wednesday, February 5, 2020 at 17:17
To: "main@jfw.groups.io" <main@jfw.groups.io>
Subject: Re: Jaws 2020 with Excel 2013 not correctly announcing font state #excel

 

I’m still on JAWS 2019 and using Excel 2016 as part of Office 365 and have seen this annoying behavior for a while now, but I don’t pay enough attention to know how consistent it is. I noticed it the other day in a file I was trying to format, but I just tried it in a simple spreadsheet a moment ago and it’s reading fine at the moment.  I’ll try to pay more attention to when I see the issue and see if I can find a pattern.  I definitely know I’ve had it do the opposite of what JAWS is saying is being done.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Wolfdaneofmercia@...
Sent: Tuesday, February 4, 2020 7:39 PM
To: main@jfw.groups.io
Subject: Jaws 2020 with Excel 2013 not correctly announcing font state #excel

 

Hallo All
Currently using the latest version of Jaws 2020 with excel 2013 and have come across and issue when setting font styles Bold, Italic and Underline. i am using the shortcut keys CTRL + B, CTRL+I and CTRL+U however Jaws always announces Bold off, Italic off or Underline off irrespective of thether these are being set to on or off.. Oddly though i don't have this issue using the same (2013) version of word.
Has anyone else had a similar issu? any thoughts?
Cheers Mike

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moderated Re: Jaws 2020 lag with Outlook 365

Jason White
 

If you have large mail folders, or many of them, reading the Outlook database could become quite disk-intensive. Microsoft Word and Excel won’t be, except when they’re reading or saving a file – and that may happen in a background thread, too.

 

I’ve noticed that Microsoft Outlook on my laptop is faster and more responsive than on another system that I’ve used. I suspect the main difference is that my SSD is a high-performance NVME drive. The RAM and CPU usage seems to be within reasonable limits on both systems.

 

From: <main@jfw.groups.io> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <main@jfw.groups.io>
Date: Wednesday, February 5, 2020 at 16:45
To: <main@jfw.groups.io>
Subject: Re: Jaws 2020 lag with Outlook 365

 

I have a regular hard drive. If this is the problem, wouldn’t I experience the lag with other programs? I experience no lag with Excel or Word.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, February 4, 2020 7:09 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

I’m using exactly this combination – JAWS, Microsoft Outlook, and OneDrive , with no “lag” or similar issues.

 

If you’re still using an old-style spinning hard drive rather than a fast SSD, this could explain the problem. Ideally, these days, you should use an NVME solid-state drive. The laptop that I run Windows on has one. If it isn’t the drive, it could be lack of memory. System Information should show how much memory is in use.

 

From: <main@jfw.groups.io> on behalf of Zel Iscel <zel@...>
Reply-To: <main@jfw.groups.io>
Date: Tuesday, February 4, 2020 at 00:52
To: "main@jfw.groups.io" <main@jfw.groups.io>
Subject: Re: Jaws 2020 lag with Outlook 365

 

Norma,

 

That would be great if you could call Vispero about this issue.

 

You’re right, the lag doesn’t only occur when OneDrive is sincing. OneDrive, Outlook and Jaws open together don’t play well at all. Outlook also crashes when I try to search for particular emails. It’s definitely a Jaws issue as it doesn’t occur with NVDA.

 

And the issue definitely involves OneDrive because when I delete OneDrive and go back to Dropbox, Outlook plays beautifully when open with Jaws and Dropbox.

 

I hope this makes sense.

 

Cheers

Zel

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, 4 February 2020 5:04 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi Zel,

 

Yes, I use OneDrive for work and do experience the lag when folders are being synchronized. I think, though, that I am having the lag in Outlook even when no synchronization is occurring. I’ll have to double check that, though.

I recall speaking with a MS disability help desk tech and he said it’s not possible to disable the synchronizing and I understand.

Is there a workaround for this? And, again, I can’t help wonder why the lag is worse with J 2020.

I need to take time to call Vispero about this.

 

Thanks,

Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: Monday, February 3, 2020 12:18 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi David and Norma,

 

Are you also using OneDrive? I find that Outlook lags and crashes when OneDrive is sincing with my computers.

 

Cheers

Zel

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Wednesday, 29 January 2020 11:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi David, I hear what you’re saying. I’m gonna have to call tech support and let them hear the lag. Here is the main part of their written response to my inquiry regarding this issue, it doesn’t directly address your issue but might prove insightful. Then again it might not. <smile> Best, Norma

 

In order to remedy some of your lagging problems, it would be best to make sure that the Outlook Reading Pane is turned off. When the Reading Pane is on, it causes a small window to the right bottom of the Inbox to show part of the message being highlighted. This can cause Outlook to noticeably lag when moving between the messages.

If you continue to have problems, it would be best if you would contact our Technical Support Department by telephone at (727) 803-8000 during normal business hours, Monday through Friday at 8:30 AM to 7:00 PM EST.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Tuesday, January 28, 2020 7:45 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 1/28/2020 8:40 AM, Norma A. Boge wrote:

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.

 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Monday, January 27, 2020 6:42 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Have you tried turning off the preview pane in Outlook?

 

From: <main@jfw.groups.io> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <main@jfw.groups.io>
Date: Monday, January 27, 2020 at 16:52
To: <main@jfw.groups.io>
Subject: Jaws 2020 lag with Outlook 365

 

Hi group,

 

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

 

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

 

Helpful feedback welcome.

Norma


moderated Re: Jaws 2020 lag with Outlook 365

Jason White
 

I’m sure there are tools that can collect data on CPU, disk and memory usage to identify any obvious performance problem. Unfortunately, I’m not familiar with the relevant Windows tools and techniques.

 

From: <main@jfw.groups.io> on behalf of Sieghard Weitzel <sieghard@...>
Reply-To: <main@jfw.groups.io>
Date: Wednesday, February 5, 2020 at 14:18
To: "main@jfw.groups.io" <main@jfw.groups.io>
Subject: Re: Jaws 2020 lag with Outlook 365

 

Well, your system is a lot newer than mine, it’s an I7 8th generation, mine is an I7 6th generation.

The only other difference is that mine has 16Gb of RAM and yours has 8. This may make a small difference, but I doubt for most users who have Jaws running, maybe open Outlook and Excel and a few browser Windows it would be that noticeable.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: Tuesday, February 4, 2020 11:48 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Wow! That does sound great.

My current laptop is an Intel Core i7 8650U, 8GB DDR4-RAM, 512GB SSD, Radeon RX540 2GB Graphics, 14" Full HD Display. So maybe it’s not powerful enough to handle Outlook, OneDrive and Jaws running at the same time, although this is the most powerful laptop I could find.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Wednesday, 5 February 2020 2:53 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

I have an Asus Zenbook which I bought in November of 2016. At the time it was a fairly high-end laptop, 15 inch 4K touch screen display, I7 sixth generation CPU, 16Gb of RAM and a 512 Gb SSD. It also has great battery life even now and it’s been a fantastic machine.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: Tuesday, February 4, 2020 7:10 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

It makes it so much more difficult to identify the problem when only a few of us experience it. However, I’ve found the same problem with all the laptops I’ve used in the last few years – Toshiba, Asus and now my HP. My new HP is more responsive but it’s been crashing since I’ve started to use OneDrive, particularly when I search for something in Outlook.

 

I guess I’ll just have to go back to Dropbox but that won’t help people who are using OneDrive at their workplace and experiencing these problems.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Wednesday, 5 February 2020 10:44 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Mor or less the same here, I use OneDrive and Outlook via Office 365 as well as Jaws 2020. There are a few things which could be a bit more responsive in Outlook, but generally going through my inbox, opening messages and so on seem OK.

There are so many factors involved from your hardware to your specific configuration and this certainly doesn’t seem to be an issue which a lot of Jaws users experience. I am not saying some don’t experience it, but it definitely doesn’t seem like even close to any sort of majority do.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, February 4, 2020 5:09 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

I’m using exactly this combination – JAWS, Microsoft Outlook, and OneDrive , with no “lag” or similar issues.

 

If you’re still using an old-style spinning hard drive rather than a fast SSD, this could explain the problem. Ideally, these days, you should use an NVME solid-state drive. The laptop that I run Windows on has one. If it isn’t the drive, it could be lack of memory. System Information should show how much memory is in use.

 

From: <main@jfw.groups.io> on behalf of Zel Iscel <zel@...>
Reply-To: <main@jfw.groups.io>
Date: Tuesday, February 4, 2020 at 00:52
To: "main@jfw.groups.io" <main@jfw.groups.io>
Subject: Re: Jaws 2020 lag with Outlook 365

 

Norma,

 

That would be great if you could call Vispero about this issue.

 

You’re right, the lag doesn’t only occur when OneDrive is sincing. OneDrive, Outlook and Jaws open together don’t play well at all. Outlook also crashes when I try to search for particular emails. It’s definitely a Jaws issue as it doesn’t occur with NVDA.

 

And the issue definitely involves OneDrive because when I delete OneDrive and go back to Dropbox, Outlook plays beautifully when open with Jaws and Dropbox.

 

I hope this makes sense.

 

Cheers

Zel

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, 4 February 2020 5:04 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi Zel,

 

Yes, I use OneDrive for work and do experience the lag when folders are being synchronized. I think, though, that I am having the lag in Outlook even when no synchronization is occurring. I’ll have to double check that, though.

I recall speaking with a MS disability help desk tech and he said it’s not possible to disable the synchronizing and I understand.

Is there a workaround for this? And, again, I can’t help wonder why the lag is worse with J 2020.

I need to take time to call Vispero about this.

 

Thanks,

Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: Monday, February 3, 2020 12:18 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi David and Norma,

 

Are you also using OneDrive? I find that Outlook lags and crashes when OneDrive is sincing with my computers.

 

Cheers

Zel

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Wednesday, 29 January 2020 11:20 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Hi David, I hear what you’re saying. I’m gonna have to call tech support and let them hear the lag. Here is the main part of their written response to my inquiry regarding this issue, it doesn’t directly address your issue but might prove insightful. Then again it might not. <smile> Best, Norma

 

In order to remedy some of your lagging problems, it would be best to make sure that the Outlook Reading Pane is turned off. When the Reading Pane is on, it causes a small window to the right bottom of the Inbox to show part of the message being highlighted. This can cause Outlook to noticeably lag when moving between the messages.

If you continue to have problems, it would be best if you would contact our Technical Support Department by telephone at (727) 803-8000 during normal business hours, Monday through Friday at 8:30 AM to 7:00 PM EST.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Goldfield
Sent: Tuesday, January 28, 2020 7:45 AM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
 
WWW.DavidGoldfield.org

On 1/28/2020 8:40 AM, Norma A. Boge wrote:

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.

 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Monday, January 27, 2020 6:42 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Have you tried turning off the preview pane in Outlook?

 

From: <main@jfw.groups.io> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <main@jfw.groups.io>
Date: Monday, January 27, 2020 at 16:52
To: <main@jfw.groups.io>
Subject: Jaws 2020 lag with Outlook 365

 

Hi group,

 

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

 

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

 

Helpful feedback welcome.

Norma


moderated Re: Jaws 2020 with Excel 2013 not correctly announcing font state #excel

Van Lant, Robin
 

I’m still on JAWS 2019 and using Excel 2016 as part of Office 365 and have seen this annoying behavior for a while now, but I don’t pay enough attention to know how consistent it is. I noticed it the other day in a file I was trying to format, but I just tried it in a simple spreadsheet a moment ago and it’s reading fine at the moment.  I’ll try to pay more attention to when I see the issue and see if I can find a pattern.  I definitely know I’ve had it do the opposite of what JAWS is saying is being done.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Wolfdaneofmercia@...
Sent: Tuesday, February 4, 2020 7:39 PM
To: main@jfw.groups.io
Subject: Jaws 2020 with Excel 2013 not correctly announcing font state #excel

 

Hallo All
Currently using the latest version of Jaws 2020 with excel 2013 and have come across and issue when setting font styles Bold, Italic and Underline. i am using the shortcut keys CTRL + B, CTRL+I and CTRL+U however Jaws always announces Bold off, Italic off or Underline off irrespective of thether these are being set to on or off.. Oddly though i don't have this issue using the same (2013) version of word.
Has anyone else had a similar issu? any thoughts?
Cheers Mike

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