Date   

moderated Re: what is support assist, and how do you make it work/?

Mike B
 


Okay, here we go!  LOL 
 
First the keystrokes, then a note on selecting with the Touch cursor, then a tutorial on using the Touch cursor.
Keystrokes:
 
table with 2 columns and 13 rows
Touch Cursor
SHIFT+NUM PAD PLUS
Next Object
RIGHT ARROW or TAB
Prior Object
LEFT ARROW or SHIFT+TAB
Next Object by Type
DOWN ARROW
Prior Object by Type
UP ARROW
Cycle Through Object Navigation Types
PAGE UP or PAGE DOWN
First Object
CTRL+HOME
Last Object
CTRL+END
Say Current Object
INSERT+UP ARROW
Say All with Touch Cursor
INSERT+DOWN ARROW
Route Touch Cursor to Focused Object
INSERT+NUM PAD PLUS
Text Review
NUM PAD SLASH or INSERT+ENTER
Advanced Navigation
NUM PAD STAR
table end
 
Selecting note:  
 
 Original Message 
From: Carol Smith via Groups.Io
Hi,
 I would like to know if there is a way to click on items that are spoken with the touch cursor.
Carol
 
From: Jason White via Groups.Io
With the touch cursor on the desired item, press the spacebar.
Jason
 
Tutorial:
 
Using the Touch Cursor
Certain applications, especially many of the modern-style apps found in Windows 8, do not always work as expected with JAWS when navigating with the standard
cursors such as the PC and Virtual PC cursors. Activating the new Touch Cursor enables you to use the ARROW keys on your computer's keyboard, or the controls
on your braille display, to navigate through the actual objects in an application similar to using gestures on the touch screen of a tablet. Application
objects include everything from menu bars, toolbars, and progress bars, to form controls, regions, links, etc. Press SHIFT+NUM PAD PLUS, or SHIFT+CAPS
LOCK+SEMICOLON if using the laptop keyboard layout, to activate the Touch Cursor. To turn it off, activate one of the other cursors, like the JAWS or PC
Cursor. Pressing the PC Cursor command (NUM PAD PLUS) will cause JAWS to say "Touch Cursor" and the Touch Cursor will remain active. If Tutor Messages
are enabled, JAWS will also speak the message "Double tap to activate PC cursor". Press the PC Cursor command twice quickly to turn off the Touch Cursor
and activate the PC Cursor.
 
The Touch Cursor is enabled by default in certain Windows 8 applications to improve navigation. These apps include News, Weather, and Store. Whenever you
move focus to one of these apps, the Touch Cursor is automatically activated. To automatically enable the Touch Cursor in another application, press INSERT+V
to open Quick Settings while focused in the application where you want to use the Touch Cursor, expand the Touch Cursor Options group, and then select
Automatic Activation. You must do this for every application where you want to have JAWS automatically turn on the Touch Cursor.
 
Navigating With the Touch Cursor
To move to the next or previous object on the screen, press RIGHT or LEFT ARROW. You can also use TAB or SHIFT+TAB.
 
To move by a specific object type, press UP or DOWN ARROW. By default, the UP and DOWN ARROWS will move by regions, or by groups if you are on the Windows
8 Start Screen. To change what object type these commands move by, press PAGE UP or PAGE DOWN to cycle through the available types using the navigation
rotor.
 
For example, if you want the UP or DOWN ARROW keys to move by headings, press PAGE UP or PAGE DOWN until you hear "headings. Now, pressing UP or DOWN ARROW
will move to the next or previous heading.
 
Press CTRL+HOME to move to the first object and press CTRL+END to move to the last object. To announce the current object, press INSERT+UP ARROW. To perform
a Say All, which will cause the Touch Cursor to move through the application and speak each object, press INSERT+DOWN ARROW.
 
As you navigate using the ARROW keys, the system focus does not follow the Touch Cursor. This allows you to freely navigate through objects without changing
the position of the PC Cursor or mouse pointer. Pressing SPACEBAR or ENTER on the current object will move focus to that object and perform the appropriate
action. For instance, opening a menu, selecting a check box, or activating a button or link. In addition, a rectangle will be displayed around the currently
selected object to visually indicate the location of the Touch cursor for sighted users.
 
To quickly move the Touch Cursor to the object that currently has focus, press INSERT+NUM PAD PLUS, or CAPS LOCK+APOSTROPHE if using the laptop keyboard
layout. JAWS will route the Touch Cursor to the currently selected object and announce it. The Touch Cursor will remain active after performing this command.
 
To determine what object types will be announced as you navigate with the Touch Cursor, press INSERT+V to open Quick Settings, expand the Touch Cursor
Options group, then move to Configure Types. This group lists all available types that can be navigated to using the Touch Cursor. Use the SPACEBAR to
select or clear a type. Types that are selected are announced while types that are not selected are ignored.
 
Note: The Configure Types option only appears in Quick Settings if the Touch Cursor is currently active when Quick Settings is opened.
 
Navigating the Windows 8 Start Screen
Previously, navigating Tiles on the new Windows 8 Start Screen was difficult to understand. Like a traditional desktop, the columns did not wrap, and because
tiles can be different sizes, it was very difficult to orient yourself when moving with the PC focus. We now suggest you consider using the Touch Cursor
mode to offer a more seamless and predictable way of learning the tiles and where they are located.
 
To begin, move focus to the Windows 8 Start Screen by pressing the WINDOWS key until you hear "Start Screen." Now you can activate the Touch Cursor by
pressing SHIFT+NUM PAD PLUS on a Desktop keyboard or SHIFT+CAPS LOCK+SEMICOLON on a Laptop keyboard. With the Touch Cursor on, you can use the single-finger
flick up and down gestures to move between the groups, or use UP and DOWN ARROWS to simulate the gestures, even if you do not have a touch screen. Note
that groups are generally not named by default, so JAWS will refer to the Group name based on whatever the first tile is in the group that gains focus.
At any point, you can use either a single-finger flick right or left on a Touch Screen or use the RIGHT and LEFT ARROWS to explore all tiles from your
current location. If you locate a Tile for an application you wish to launch, simply double tap the touch screen with a single finger, or just press ENTER
to launch the tile you are on.
 
Touch Cursor Navigation Quick Keys
While the Touch Cursor is active, you can use Navigation Quick Keys to quickly jump to various types of objects, such as regions, headings, links, form
controls, and so on. These commands are similar to the Navigation Quick Keys that are used when navigating HTML and PDF documents with the Virtual PC Cursor.
 
By default, Touch Navigation Quick Keys are not enabled when the Touch Cursor is activated. This allows you to fully use applications that support typing
in the main window. For example, the Windows 8 News app lets you type so you can quickly locate specific stories.
 
If you would like Touch Navigation Quick keys to be enabled automatically when the Touch Cursor is activated in a specific application, press INSERT+V
to open Quick Settings while focused in the application, navigate to the Touch Cursor Options group, and select Touch Quick Keys. You can also press INSERT+Z
while the Touch Cursor is active to temporarily toggle Touch Navigation Quick Keys on or off.
 
The following Navigation Quick Keys are available:
 
Note: You can add the SHIFT Key to any of these commands to move to the previous occurrence of that element.
 
A - Next radio button
B - Next button
C - Next combo box
D - Next document
E - Next edit field
F - Next form field
G - Next image
H - Next heading
I - Next list item
K - Next link
L - Next list
M - Next menu
O - Next tool bar
P - Next pane
Q - Next tab
R - Next region
S - Next occurrence of static text
T - Next table
U - Next group
V - Next tree view
X - Next check box
Z - Next status bar
Text Review
Text Review allows you to read the text contained inside an element using standard reading commands. If the element at the current Touch Cursor position
has text, such as a news article, pressing NUM PAD SLASH or INSERT+ENTER will activate Text Review. You can then use the ARROW keys to read the text as
if you were reading a regular document. Pressing the ESC key will exit Text Review and return to Touch Cursor navigation.
 
For example, in the News app, where the Touch Cursor is enabled by default, you could press UP or DOWN ARROW to move to the Top Stories region and then
press RIGHT ARROW to move to a particular story. When you find the article you want to read, you can press INSERT+ENTER or NUM PAD SLASH to switch to Text
Review so you can use the ARROW keys or the braille display to read the article. Once you are finished, press ESC to close Text Review and then use RIGHT
or LEFT ARROW to select another article from the current region, or UP or DOWN ARROW to move to a different region.
 
By default, JAWS will play a sound when you enter or exit Text Review mode. If you would rather have JAWS speak a message, press INSERT+V to open Quick
Settings, expand the Touch Cursor Options group, and clear the Use Sounds option.
 
Advanced Navigation
For advanced users, specifically those who may be involved with developing applications, Advanced Navigation provides more detail about all objects in
the UIA (User Interface UAutomation) structure.
 
With the standard Touch Cursor, you can only navigate to objects that are visible on the screen in the current application. In Advanced Navigation, the
Touch Cursor traverses all UIA objects in a hierarchical manner. All Objects, whether visible or not, can be traversed in Advanced Navigation.
 
To enable Advanced Navigation, press NUM PAD STAR, or CAPS LOCK+A if using the laptop keyboard layout, while the Touch Cursor is active. Once active, use
the LEFT or RIGHT ARROW keys to move to the previous or next sibling object and the UP or DOWN ARROW keys to move to the parrent object or the first child
object. To view more Advanced Navigation commands, press INSERT+H while this mode is active. Press NUM PAD STAR once more to turn off Advanced Navigation
and return to the standard Touch Cursor.

Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----
From: Tom Behler
Sent: Wednesday, May 20, 2020 6:43 PM
Subject: Re: what is support assist, and how do you make it work/?

No, Mike, I did not.

 

I’m not even sure how to access the touch cursor!

 

I wish I could attend the webinar on various Jaws cursors tomorrow, but I’ve got something else going on at the time.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Wednesday, May 20, 2020 9:37 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Tom,

 

Did you try using the touch cursor?


Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----

From: Tom Behler

Sent: Wednesday, May 20, 2020 6:30 PM

Subject: Re: what is support assist, and how do you make it work/?

 

I’ve tried starting support assist from the start menu, but still can’t get to the needed options and other info with Jaws 2020 on this Windows 10 PC.

 

I must be missing something.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Wednesday, May 20, 2020 8:39 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Try starting it from the start menu instead, that worked better for me.  

 

On May 20, 2020, at 18:45, Mich Verrier <michv@...> wrote:



Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: Remote Access Software

James Malone
 

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Hicks
Steven (CORNWALL IT SERVICES) via groups.io
Sent: Wednesday, May 20, 2020 8:09 AM
To: main@jfw.groups.io
Subject: Re: Remote Access Software

Interested in more info on this if you have any?


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Malone
Sent: 19 May 2020 18:15
To: main@jfw.groups.io
Subject: Re: Remote Access Software

You might want to try Remote manager as well. I've used that program for
years, but there is a cost in subscriptions though.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Nutt
Sent: Tuesday, May 19, 2020 9:23 AM
To: main@jfw.groups.io
Subject: Re: Remote Access Software

There are several payment models on there.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: 19 May 2020 17:21
To: main@jfw.groups.io
Subject: Re: Remote Access Software

Hi Steve,
In fact one can switch between both machines in both programs, in NVDA, it's
F11, and I forget what it is in Jaws.
But that System Access software for this task looks interesting too.
The only trouble might be if one has to pay a monthly subscription for SA,
which wouldn't be good if they have a working copy of Jaws.
Glenn
----- Original Message -----
From: "Steve Nutt" <steve@comproom.co.uk>
To: <main@jfw.groups.io>
Sent: Tuesday, May 19, 2020 11:17 AM
Subject: Re: Remote Access Software


Hi,

I think what you need is RIM.

http://www.serotek.com/rimandram

It is better than Tandem in several ways.

It is screen reader agnostic, that means it knows if there is one loaded,
and will tell the technician which screen reader and version. But if one
isn't loaded, then it will load a version of System Access on the remote
machine for temporary use.

It also has the advantage that you can switch between the host and client
computers, which I don't believe you can do with Tandem.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Switzer
Sent: 16 May 2020 10:49
To: JAWS Support Group <main@jfw.groups.io>
Subject: Remote Access Software

Hi everyone,

Is there a remote access software program that works well with JAWS? I know
most programs give you a video graphic of the other person's screen. Is
there a way to hear the other person's screen so that you can navigate it
with JAWS? I know JAWS Tandem does this, but I need a program where I can
also access the computer of someone without JAWS.

All the Best,
Brian Switzer





















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moderated Re: what is support assist, and how do you make it work/?

Tom Behler
 

No, Mike, I did not.

 

I’m not even sure how to access the touch cursor!

 

I wish I could attend the webinar on various Jaws cursors tomorrow, but I’ve got something else going on at the time.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Wednesday, May 20, 2020 9:37 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Tom,

 

Did you try using the touch cursor?


Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----

From: Tom Behler

Sent: Wednesday, May 20, 2020 6:30 PM

Subject: Re: what is support assist, and how do you make it work/?

 

I’ve tried starting support assist from the start menu, but still can’t get to the needed options and other info with Jaws 2020 on this Windows 10 PC.

 

I must be missing something.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Wednesday, May 20, 2020 8:39 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Try starting it from the start menu instead, that worked better for me.  

 

On May 20, 2020, at 18:45, Mich Verrier <michv@...> wrote:



Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Mike B
 


Tom,
 
Did you try using the touch cursor?

Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.

----- Original Message -----
From: Tom Behler
Sent: Wednesday, May 20, 2020 6:30 PM
Subject: Re: what is support assist, and how do you make it work/?

I’ve tried starting support assist from the start menu, but still can’t get to the needed options and other info with Jaws 2020 on this Windows 10 PC.

 

I must be missing something.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Wednesday, May 20, 2020 8:39 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Try starting it from the start menu instead, that worked better for me.  



On May 20, 2020, at 18:45, Mich Verrier <michv@...> wrote:



Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Tom Behler
 

I’ve tried starting support assist from the start menu, but still can’t get to the needed options and other info with Jaws 2020 on this Windows 10 PC.

 

I must be missing something.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Wednesday, May 20, 2020 8:39 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

Try starting it from the start menu instead, that worked better for me.  



On May 20, 2020, at 18:45, Mich Verrier <michv@...> wrote:



Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Chris Hill
 

Try starting it from the start menu instead, that worked better for me.  


On May 20, 2020, at 18:45, Mich Verrier <michv@...> wrote:



Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Chris Hill
 

I’d be surprised if windows had a current driver for anything if I needed it.

On May 20, 2020, at 18:44, Majid Hussain <mhussaincov93@gmail.com> wrote:

will there be any need for this application in windows 10 v2004?
because there will be an optional page in settings to download and
view optional device drivers?

On 20/05/2020, Chris Hill <hillco@earthlink.net> wrote:
It is hit or miss. You might try with the touch cursor and see if that
works better.


It downloads and installs system updates for things like bios, and
drivers. It can also run system tests, which aren't important unless
you are having a problem, then I wonder if you would ever get far enough
for it to be able to run anyway. All else fails, get a sighted person
to run it at least once on a new machine.



On 5/20/2020 12:52, Jim Rawls wrote:

Hi all,

On my new dell computer, I have something called support assist. It
keeps saying that it has important updates for me etc. when I go to
the app I can't get it to do anything. So what do I do to make it
function? I am running windows ten, jaws 2020 and the computer is a
dell 3500




--
kind regards,
Majid Hussain



moderated Re: what is support assist, and how do you make it work/?

Mich Verrier
 

Hi I to have this on my computer witch is also a del as well. I would like to know if this works with jaws or how you can get it to work? Like others I have had it telling me that there are important updates and to optimise my computer etc but like others I have gone to the system tray and clicked on it and it does nothing. From Mich.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: May 20, 2020 2:07 PM
To: main@jfw.groups.io
Subject: Re: what is support assist, and how do you make it work/?

 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Majid Hussain
 

will there be any need for this application in windows 10 v2004?
because there will be an optional page in settings to download and
view optional device drivers?

On 20/05/2020, Chris Hill <hillco@earthlink.net> wrote:
It is hit or miss.  You might try with the touch cursor and see if that
works better.


It downloads and installs system updates for things like bios, and
drivers.  It can also run system tests, which aren't important unless
you are having a problem, then I wonder if you would ever get far enough
for it to be able to run anyway.  All else fails, get a sighted person
to run it at least once on a new machine.



On 5/20/2020 12:52, Jim Rawls wrote:

Hi all,

On my new dell computer, I have something called support assist. It
keeps saying that it has important updates for me etc. when I go to
the app I can't get it to do anything. So what do I do to make it
function? I am running windows ten, jaws 2020 and the computer is a
dell 3500



--
kind regards,
Majid Hussain


moderated Re: New post, Join Our Live Webinar on Understanding Cursors in JAWS

David Diamond
 

Maybe they are to busy cursing?  LOL. 


moderated Re: New post, Join Our Live Webinar on Understanding Cursors in JAWS

Richard Turner
 

Here is the register link:
https://zoom.us/webinar/register/WN__TNIYS7VTQmZ8Cl_DyMeJg


Richard

Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."


Sent with the iPhone SE 2020
www.turner42.com


On May 20, 2020, at 4:09 PM, Marty Hutchings <mhutchings152730@...> wrote:


There is no join or register link.
 
Love in Christ
Marty
For our struggle is not against flesh and blood, but against the rulers, against the powers, against the world forces of this darkness, against the spiritual forces of wickedness in the heavenly places.
Therefore, take up the full armor of God, so that you will be able to resist in the evil day, and having done everything, to stand firm.
Ephesians 6:12, 13
 
From: Mike B
Sent: Wednesday, May 20, 2020 5:55 PM
To: JList
Subject: New post, Join Our Live Webinar on Understanding Cursors in JAWS
 
Hi All, thought some of you might want to partake in this.
New post] Join Our Live Webinar on Understanding Cursors in JAWS
 
WordPress.com
 
New post on Freedom Scientific Blog
Join Our Live Webinar on Understanding Cursors in JAWS
by
Elizabeth Whitaker
 
Have you ever wondered why there are so many cursors in
JAWS? Are you curious about where and when to use them? Join us on Thursday,
May 21 at noon Eastern for our live webinar, “So Many Cursors, So Little Time,
Understanding Cursors in JAWS.”
 
There are many ways to read and navigate in applications with JAWS. The information read back to you can depend on which cursor you use.
During this training, we will introduce you to the various cursors in JAWS and define their functions.
 
list of 1 items
• JAWS began as a dual cursor design consisting of
the PC and JAWS cursors, which are both still used today. The PC cursor follows
application focus while the JAWS cursor is used to review the screen.
list end
 
Additional cursors have since been added to provide access to various types of information. The Virtual PC cursor, for example, is used in applications such as web browsers, email
clients, and PDF documents. This cursor functions much like the PC cursor does in documents and other areas where an insertion point is present.
 
Most of the time, JAWS detects the cursor that works best in the current application. However, you may encounter apps that are less accessible and require you to manually choose a different cursor for navigating.
Understanding how and when to use the various cursors can be helpful in these situations.
 
Webinar topics include:
 
list of 6 items
• An overview of the cursors available in JAWS and Fusion
• Accessing documents, menus, and dialog boxes with the PC cursor
• Navigating HTML documents with the Virtual PC cursor
• Accessing information on the screen with the JAWS and Invisible cursors
• How the Scan cursor works in modern apps such as the Calculator and those found in the Microsoft Store
• Register
for this webinar to gain a greater understanding of the various cursors in JAWS. Can’t make it to the training? All our webinars are available to stream
or download on our
Webinars On Demand page.
 
 
list end
Elizabeth Whitaker


Take care.  Mike.  Sent from my iBarstool.
*My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.


moderated Re: New post, Join Our Live Webinar on Understanding Cursors in JAWS

Marty Hutchings
 

There is no join or register link.
 
Love in Christ
Marty
For our struggle is not against flesh and blood, but against the rulers, against the powers, against the world forces of this darkness, against the spiritual forces of wickedness in the heavenly places.
Therefore, take up the full armor of God, so that you will be able to resist in the evil day, and having done everything, to stand firm.
Ephesians 6:12, 13
 

From: Mike B
Sent: Wednesday, May 20, 2020 5:55 PM
To: JList
Subject: New post, Join Our Live Webinar on Understanding Cursors in JAWS
 
Hi All, thought some of you might want to partake in this.
New post] Join Our Live Webinar on Understanding Cursors in JAWS
 
WordPress.com
 
New post on Freedom Scientific Blog
Join Our Live Webinar on Understanding Cursors in JAWS
by
Elizabeth Whitaker
 
Have you ever wondered why there are so many cursors in
JAWS? Are you curious about where and when to use them? Join us on Thursday,
May 21 at noon Eastern for our live webinar, “So Many Cursors, So Little Time,
Understanding Cursors in JAWS.”
 
There are many ways to read and navigate in applications with JAWS. The information read back to you can depend on which cursor you use.
During this training, we will introduce you to the various cursors in JAWS and define their functions.
 
list of 1 items
• JAWS began as a dual cursor design consisting of
the PC and JAWS cursors, which are both still used today. The PC cursor follows
application focus while the JAWS cursor is used to review the screen.
list end
 
Additional cursors have since been added to provide access to various types of information. The Virtual PC cursor, for example, is used in applications such as web browsers, email
clients, and PDF documents. This cursor functions much like the PC cursor does in documents and other areas where an insertion point is present.
 
Most of the time, JAWS detects the cursor that works best in the current application. However, you may encounter apps that are less accessible and require you to manually choose a different cursor for navigating.
Understanding how and when to use the various cursors can be helpful in these situations.
 
Webinar topics include:
 
list of 6 items
• An overview of the cursors available in JAWS and Fusion
• Accessing documents, menus, and dialog boxes with the PC cursor
• Navigating HTML documents with the Virtual PC cursor
• Accessing information on the screen with the JAWS and Invisible cursors
• How the Scan cursor works in modern apps such as the Calculator and those found in the Microsoft Store
• Register
for this webinar to gain a greater understanding of the various cursors in JAWS. Can’t make it to the training? All our webinars are available to stream
or download on our
Webinars On Demand page.
 
 
list end
Elizabeth Whitaker


Take care.  Mike.  Sent from my iBarstool.
*My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.


moderated New post, Join Our Live Webinar on Understanding Cursors in JAWS

Mike B
 

Hi All, thought some of you might want to partake in this.
New post] Join Our Live Webinar on Understanding Cursors in JAWS
 
WordPress.com
 
New post on Freedom Scientific Blog
Join Our Live Webinar on Understanding Cursors in JAWS
by
Elizabeth Whitaker
 
Have you ever wondered why there are so many cursors in
JAWS? Are you curious about where and when to use them? Join us on Thursday,
May 21 at noon Eastern for our live webinar, “So Many Cursors, So Little Time,
Understanding Cursors in JAWS.”
 
There are many ways to read and navigate in applications with JAWS. The information read back to you can depend on which cursor you use.
During this training, we will introduce you to the various cursors in JAWS and define their functions.
 
list of 1 items
• JAWS began as a dual cursor design consisting of
the PC and JAWS cursors, which are both still used today. The PC cursor follows
application focus while the JAWS cursor is used to review the screen.
list end
 
Additional cursors have since been added to provide access to various types of information. The Virtual PC cursor, for example, is used in applications such as web browsers, email
clients, and PDF documents. This cursor functions much like the PC cursor does in documents and other areas where an insertion point is present.
 
Most of the time, JAWS detects the cursor that works best in the current application. However, you may encounter apps that are less accessible and require you to manually choose a different cursor for navigating.
Understanding how and when to use the various cursors can be helpful in these situations.
 
Webinar topics include:
 
list of 6 items
• An overview of the cursors available in JAWS and Fusion
• Accessing documents, menus, and dialog boxes with the PC cursor
• Navigating HTML documents with the Virtual PC cursor
• Accessing information on the screen with the JAWS and Invisible cursors
• How the Scan cursor works in modern apps such as the Calculator and those found in the Microsoft Store
• Register
 for this webinar to gain a greater understanding of the various cursors in JAWS. Can’t make it to the training? All our webinars are available to stream
or download on our
Webinars On Demand page.
 
 
list end
Elizabeth Whitaker


Take care.  Mike.  Sent from my iBarstool.
 *My body has absorbed so much soap and disinfectant lately that when I pee it cleans the toilet.


moderated Re: what is support assist, and how do you make it work/?

Mario
 

from https://www.dell.com/support/contents/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

SupportAssist is a powerful support application that helps keep your system running at its best, proactively identifies issues, and enables you to run
diagnostics and driver-update scans.
Learn more
https://www.dell.com/support/contents/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist

-------- Original Message --------
From: Chris Hill [mailto:hillco@earthlink.net]
To: main@jfw.groups.io
Date: Wednesday, May 20, 2020, 2:24 PM
Subject: what is support assist, and how do you make it work/?
It is hit or miss.  You might try with the touch cursor and see if that
works better.


It downloads and installs system updates for things like bios, and
drivers.  It can also run system tests, which aren't important unless
you are having a problem, then I wonder if you would ever get far enough
for it to be able to run anyway.  All else fails, get a sighted person
to run it at least once on a new machine.



On 5/20/2020 12:52, Jim Rawls wrote:

Hi all,

On my new dell computer, I have something called support assist. It
keeps saying that it has important updates for me etc. when I go to
the app I can't get it to do anything. So what do I do to make it
function? I am running windows ten, jaws 2020 and the computer is a
dell 3500


moderated Re: what is support assist, and how do you make it work/?

Chris Hill
 

It is hit or miss.  You might try with the touch cursor and see if that works better.    


It downloads and installs system updates for things like bios, and drivers.  It can also run system tests, which aren't important unless you are having a problem, then I wonder if you would ever get far enough for it to be able to run anyway.  All else fails, get a sighted person to run it at least once on a new machine.



On 5/20/2020 12:52, Jim Rawls wrote:

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: what is support assist, and how do you make it work/?

Tom Behler
 

I have had similar issues with Support Assist on my Windows 10 Dell Computer, so would appreciate some tips about accessing important updates as well.

 

At this point, I have to just ignore them until I can get visual assistance to tell me what the updates are so I can decide whether to install them.  Clearly, this is not acceptable from an accessibility point of view.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Wednesday, May 20, 2020 1:52 PM
To: blindtech@groups.io
Subject: what is support assist, and how do you make it work/?

 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated what is support assist, and how do you make it work/?

Jim Rawls
 

Hi all,

On my new dell computer, I have something called support assist. It keeps saying that it has important updates for me etc. when I go to the app I can't get it to do anything. So what do I do to make it function? I am running windows ten, jaws 2020 and the computer is a dell 3500


moderated Re: Eudora

Ann Byrne
 

I would so like to update Eudora instead of giving it up. I tried following
the instructions posted yesterday and did something wrong ... because Eudora
still doesn't work.

If anyone could write off list and talk me through the upgrade, it would be
great. BTW, with Eudora it is sooooo easy to find the address of a sender.
I will post my return, since it's a pain to find it in Outlook 2019.

Thanks tons.

Ann
annakb@sbcglobal.net


moderated Re: Shout out to Google Accessibility help from Be My Eyes

Joseph Sickora
 

I am glad you are working with Google in that manner.  Pardon me

for suggesting another issue to put on the table.  I am delighted there is a spell check and that it can be used with g-mail.  I just don't like the way the commands are explained.  After the word "o" which is a part of each explanation there is a word or expression that cannot be understood by me no matter how I slow down jaws or try to spell this word or expression which could be command comma or something else.  This does not happen when jaws presents you with commands related to a particular task.  If these were clearer, more people would get this additional functionality from g-mail.

Thank you for your time and patience.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Van Lant, Robin via groups.io
Sent: Wednesday, May 20, 2020 10:56 AM
To: JFW List (jfw@groups.io) <jfw@groups.io>
Subject: Shout out to Google Accessibility help from Be My Eyes

 

Just wanted to put a plug in for using the Be My Eyes app to get help from Google Accessibility.  I did it the other day and the gal I spoke with was engaged, curious and willing to explore my issue.  My question was with Chrome; now we are engaged in an email exchange as she looks into my issue using her different test machines, JAWS and other screen readers.  I think it was helpful to  be able to quickly show her what I was experiencing through my phone’s camera.  Now to do he same with Microsoft Accessibility for a list of questions I have for them.

 

 

 

 

 

 

Robin Van Lant, Sr. Program Manager - Sales Enablement

Key Equipment Finance & Key Institutional Bank

720-304-1060

 

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If you prefer not to receive future e-mail offers for products or services from Key, send an email to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.


moderated Re: Remote Access Software

Hicks Steven (CORNWALL IT SERVICES) <steven.hicks@...>
 

Interested in more info on this if you have any?

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Malone
Sent: 19 May 2020 18:15
To: main@jfw.groups.io
Subject: Re: Remote Access Software

You might want to try Remote manager as well. I've used that program for years, but there is a cost in subscriptions though.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Nutt
Sent: Tuesday, May 19, 2020 9:23 AM
To: main@jfw.groups.io
Subject: Re: Remote Access Software

There are several payment models on there.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: 19 May 2020 17:21
To: main@jfw.groups.io
Subject: Re: Remote Access Software

Hi Steve,
In fact one can switch between both machines in both programs, in NVDA, it's F11, and I forget what it is in Jaws.
But that System Access software for this task looks interesting too.
The only trouble might be if one has to pay a monthly subscription for SA, which wouldn't be good if they have a working copy of Jaws.
Glenn
----- Original Message -----
From: "Steve Nutt" <steve@comproom.co.uk>
To: <main@jfw.groups.io>
Sent: Tuesday, May 19, 2020 11:17 AM
Subject: Re: Remote Access Software


Hi,

I think what you need is RIM.

http://www.serotek.com/rimandram

It is better than Tandem in several ways.

It is screen reader agnostic, that means it knows if there is one loaded, and will tell the technician which screen reader and version. But if one isn't loaded, then it will load a version of System Access on the remote machine for temporary use.

It also has the advantage that you can switch between the host and client computers, which I don't believe you can do with Tandem.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Switzer
Sent: 16 May 2020 10:49
To: JAWS Support Group <main@jfw.groups.io>
Subject: Remote Access Software

Hi everyone,

Is there a remote access software program that works well with JAWS? I know most programs give you a video graphic of the other person's screen. Is there a way to hear the other person's screen so that you can navigate it with JAWS? I know JAWS Tandem does this, but I need a program where I can also access the computer of someone without JAWS.

All the Best,
Brian Switzer





















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