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Re: What kind of tech support is that?

Robert Logue <bobcat11@...>

#4538

How does one reset user dialog items to default?  I could not find that in settings center.

I wonder what happens if one deletes everything in the user folder including all the sub folders. Would Jaws recreate them or would this really mess it up?

For example:
PersistenceLevelInfo.ini
SettingsCenter.ini
Classic.SMF
PlaceMarkers File Folder
PersonalizedSettings File Folder
Sounds File Folder
transient-session File Folder
transient-focus File Folder

Show quoted text

----- Original Message ----- 

From: "Farfar on Laptop" <dgcarlson@sbcglobal.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 6:49 AM
Subject: Re: What kind of tech support is that?

Kimber,

Agree that the suggestion is nebulous, but it just underscores that they
don't have a clue, or that they can't duplicate what you're experiencing.
The latter is usually what happens to me -- their exact setup matching mine
works just fine for them.

As to their suggestion of "resetting the JAWS user settings" all I can think
of is either clear out all your user-defined scripts from the ENU folder
(which you only do after backing them all up somewhere), or using the
settings center and setting the user dialog items to their default values.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message ----- 
From: "Kimber Gardner" <kimbersinbox1963@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 04:01
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws
13 where in my braille display freezes at random times in random
applications. I emailed FS tech support as well and here is the answer
I received.

"Please try resetting your JAWS user settings. This often clears up
issues of this type."

Now maybe it's me, but what the heck kind of tech support is that? I
mean this is a brand new release and I'm reporting an issue that has
never happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber

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Re: problem with flash and facebook

Adrian Spratt

#4537

Hi. Are you looking for the flash movie on/off setting in the adjust JAWS
dialog? JAWS key+v, arrow down to "general," then arrow down from there to
flash movies. JAWS key+shift+v enables you to make your personal setting for
the application.

Show quoted text

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Deb and Cori
Sent: Wednesday, November 02, 2011 9:27 PM
To: The Jaws for Windows support list.
Subject: Re: problem with flash and facebook

You can set up how you want jaws to handle specific web sites for easier
navigation.
I did it with my bill pay service.
But, the amount of flash, and or other things happening on facebook, are
causing it to freeze up a lot so I get stuck and can not navigate due to
being locked up.
I feel this is all a flash thing but there may be other things at play as
well.
I am using windows xp, jaws  12, and internet explorer.
Deb 

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Re: problem with flash and facebook

Deb and the girls

#4536

You can set up how you want jaws to handle specific web sites for easier navigation.
I did it with my bill pay service.
But, the amount of flash, and or other things happening on facebook, are causing it to freeze up a lot so I get stuck and can not navigate due to being locked up.
I feel this is all a flash thing but there may be other things at play as well.
I am using windows xp, jaws  12, and internet explorer.
Deb

Re: problem with flash and facebook

Dave...

#4535

Deb,

You want to try that again? Not sure I understood what you're asking. Games? 
rules, flash, Facebook?

Related to JAWS how?

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

Show quoted text

----- Original Message ----- 
From: "Deb and Cori" <debsoundandscent@earthlink.net>
To: <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 17:19
Subject: problem with flash and facebook

I am trying to make a personal list of rules for just my facebook site as I
did for my bill pay service.
I forgot just how to go about it.
I want it to ignore all flash, so that I can do my games and do not have all
the freezing up I have had on face book the last ten days.
Deb

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Jaws 11 / Focus 40 BT

Richard Holloway

#4534

My daughter has been using her FS Focus 40 BT in uncontracted braille mode with Jaws 11 for quite a while, but she had use one before in contracted mode. I believe she said it always displays contracted but she has to type uncontracted. I actually didn't realize the keyboard was running uncontracted as she flies along pretty quickly and it looks the same to confused sighted parents like myself trying to keep track of our braille-using kids. 

Can someone tell me how to toggle between contracted and uncontracted (grade 2 / grade 1) please? I suspect it is a simple keystroke, but I'm not finding the solution in the print manual, nor does my third grader see it in the braille version. (She's actually often able to find things like this for herself.)

Thanks so much for any help with this.

problem with flash and facebook

Deb and the girls

#4533

I am trying to make a personal list of rules for just my facebook site as I did for my bill pay service.
I forgot just how to go about it.
I want it to ignore all flash, so that I can do my games and do not have all the freezing up I have had on face book the last ten days.
Deb

Re: copying text from a web page

Dave Scrimenti <dscrimenti@...>

#4531

Using XP with IE8 for a long time with no problems.

Show quoted text

----- Original Message ----- 
From: "Brian" <bvarner05@comcast.net>
To: <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 9:08 AM
Subject: copying text from a web page

When I want to copy text off a web page, I select the text, use ctrl-c, then
paste it into notepad.  this gets rid of all html (I think) and you get
plain text you can copy into Word or elsewhere.  I used to do this for
medical transcription, especially drug names, then found that the medical
transcription software (ChartNet) pasted the html coding asociated with the
drug name instead of the plain text of the drug name.  ChartNet is based on
Word so that might be why the html stuff was showing up instead of plain
text.

By the way, I was having problems with Internet Explorer being very slow to
open and going to links as new pages, etc.  I tried to get rid of add ons
under internet options and when I'd get to the manage add ons button, JAWS
wouldn't navigate to the list of add ons reliably.  FS support said JAWS
doesn't read this area very well.  Then I was told to upgrade to Internet
Explorer 8.  I was running 7.  I tried doing that a couple of years ago and
had issues.  A computer programmer friend came over and we had to reinstall
version 7 because XP seemed to be impossibly conjoined to version 7.  This
morning, I downloaded IE 8 and things seem to be running much better. I've
not gotten stuck in the tool bar (yet) but now I'll be trying ctrl-F6 thanks
to the advice from this list.

Brian
***********
Hi folks!  I am having problems copying and pasting text from a web-site to
a document.  Not sure why, but I've never experienced this with other jaws
versions.  Other than this, jfw 13 works fairly well for me.

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Re: copying text from a web page

Dave Scrimenti <dscrimenti@...>

#4530

By the way, this also works in Jaws 11.

Show quoted text

----- Original Message ----- 
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 10:27 AM
Subject: Re: copying text from a web page

I should add that I think this insert v dialog option may have changed in
JAWS 13.  I read a little about new features, but can't remember specifics
now and have not yet used JAWS 13.  My experience I described is with JAWS
12.  I will be venturing into JAWS 13 soon.

Joni
----- Original Message ----- 
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 10:18 AM
Subject: Re: copying text from a web page

I was having trouble copying from web pages also with JAWS 12.  Someone on
another list told me to try changing something in the adjust JAWS options
dialog while in Internet Explorer.

I hit insert v and then arrowed down a few times to virtual cursor options.

The first item said select and copy full content using on screen highlight.
I pressed the spacebar to toggle it to say select and copy from virtual
cursor.  I then hit alt c to close the dialog.  So far the setting has stuck
for me and it copies and pastes plain text into Word, without all of the
links and headings.  It was a nice simple solution once I knew about it.

Joni

----- Original Message ----- 
From: "Brian" <bvarner05@comcast.net>
To: <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 9:08 AM
Subject: copying text from a web page

When I want to copy text off a web page, I select the text, use ctrl-c, then
paste it into notepad.  this gets rid of all html (I think) and you get
plain text you can copy into Word or elsewhere.  I used to do this for
medical transcription, especially drug names, then found that the medical
transcription software (ChartNet) pasted the html coding asociated with the
drug name instead of the plain text of the drug name.  ChartNet is based on
Word so that might be why the html stuff was showing up instead of plain
text.

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Re: Citation managers that are accessible with JAWS

crfv <crfv@...>

#4532

Show quoted text

----- Original Message ----- 
From: "Alicia M. Starner" <astarner@charter.net>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Saturday, September 24, 2011 14:31
Subject    : RE: Citation managers that are accessible with JAWS
Alicia,

Itt has been a decade or more since I had to work with APA style but I think that there was an option in MS Word that would format documents--including citations--conforming to APA style.  If not, there were add-ons for MS Word to assist you.  Check out the APA web site or call APA by telephone.  They are in Washington D.C (area code 202.)

If you cannot find a solution then reply by e-mail to me.  I've got some pull at APA headquarters--my major professor and best buddy is Frank Farley, a recent past president of APA.

Carl

Chris,

NO, I didn't take it that way at all. It is just nice to have something (a
tool) to use that would make the job just a tad easier. I think all students
should know the basic format of creating a citation for their papers, but
tools to make it easier is always nice.

Peace,

Alicia

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Is this another getting stuck in the tool bar?

Lisa D. Porter <lisaporter429@...>

#4529

Hi all,
I came into this late, so this may be a different thing, but please bear with me and help if you can as it's very annoying. I'm using JAWS 12.0.1170 with either IE 9.0.8112.16421 or Firefox 7.0.1 on a Windows 7 Home Premium Dell laptop. Now, that the preliminaries are out of the way, here's the issue. I can go into IE with no problems, but when I try to go into Firefox either straight in or from a link in an email, I hear the page name followed by menu use left or right arrow to navigate, but left, right, up, down, f6, control f6 do nothing. I have to hit the alt key and hear the usual file menu message then I have to hit it again to hear leaving menu and I'm on the page. Also, I might add, It is almost impossible to access the file menu with just the press of the alt key. I have to go through many steps and some of them involve routing cursors and hitting the left mouse button. Is this a Mozilla Firefox, Windows 7, Dell laptop, JAWS or something else issue? Is there a fix or am I crazy? Thanks.
Lisa

Re: getting stuck in the tool bar

Adrian Spratt

#4528

Dave, I don't think it's politically correct to give credit where credit is
due. People like Negoslav, you and others post good information, a and
recognition is owed. As you imply, it isn't as if the real source of a good
idea is going to get paid.

Presumably, the answer to whether a single key Can be assigned to perform
the function of control-F6 requires an MS, not a JAWS, solution. Note that
F6 appears to rotate from the toolbar to the address bar to the main window
and back to the toolbar, etc. Control-F6 simply cuts out the rotation.

Show quoted text

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Farfar on Laptop
Sent: Wednesday, November 02, 2011 2:57 PM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

Negoslav,

We are all becoming so politically-correct. I do hope that the true
originator hasn't been expecting any paid royalties for the suggestion.

Negoslav, do you perhaps know how the Ctrl-F6 keystroke could be assigned to
a single-letter navigation key, such as are used in web browsing?

Dave Carlson
From my Dell Latitude 630.----- Original Message -----
From: "Negoslav Sabev" <negi4a@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 11:27
Subject: Re: getting stuck in the tool bar

And to be fully fair, I've read this on another list.

Negoslav
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 12:00 PM
Subject: RE: getting stuck in the tool bar

Thanks for the acknowledgment, Dave. In fairness, as I said in my 
post, the solution comes from Negoslav, in a message he posted some 
time ago.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com 
[mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Farfar on Laptop
Sent: Wednesday, November 02, 2011 1:00 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

Curtis,

Don't thank me, thank Adrian. He's the one who pointed it out, and 
it's great. Freedom Scientific responded to my suggestion to make a 
single-letter navigation key to emulate Ctrl-f6 and they suggested I 
write my own script, but did pass it along to the suggestions folks. 
So toss that idea into the round file.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay 
Area
----- Original Message -----
From: "Curtis Delzer" <curtis@calweb.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 21:32
Subject: Re: getting stuck in the tool bar

thanks for this! control-f6, wish I'd have known b4.

At 11:35 AM 11/1/2011, you wrote:
Ed,

No, Ctrl+F6 has worked consistently since I learned about it. It's a 
life-saver. FS really should put together a "tips and trick" seminar 
or posting to their site. Perhaps add it to their Surf's Up presentation.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay 
Area
----- Original Message -----
From: "Marquette, Ed" <Ed.Marquette@KutakRock.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 08:49
Subject: RE: getting stuck in the tool bar

Just tried f-6.  It did nothing.  Control plus f-6, however, worked 
just fine.  Of course, perhaps that was more accident than anything 
else.  This is definitely a flakey problem.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com 
[mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Curtis Delzer
Sent: Tuesday, November 01, 2011 10:42 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

f6, maybe, that sometimes gets me out.

At 10:17 AM 10/31/2011, you wrote:
IF tabbing does not get you out and just cycles through, it's 
usually because the page has not finished loading. Try F5 to refresh.

I've also cursed at the whole IE interface every time I get "stuck" 
up there in that area. I've turned off everything I can think of and 
still there are elements that grab my cursor if I'm careless enough 
to tab beyond the bottom of a page.

Don't know any answers, as it's more to do with IE7 and IE8 layout 
than JAWS.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay 
Area
----- Original Message -----
From: "Brian" <bvarner05@comcast.net>
To: <jfw@lists.the-jdh.com>
Sent: Monday, October 31, 2011 07:30
Subject: getting stuck in the tool bar

I have not figured out why I seem to get "stuck" in the tool bar.  
I'm running 13 now but seemed to have the same problem with 12.  
Sometimes I can just hit tab a few times and get down into the page, 
other times hitting tab just cycles through the toolbar.  Somtimes 
switching to the virtual cursor helps, other times nothing helps.

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Re: getting stuck in the tool bar

Dave...

#4527

Negoslav,

We are all becoming so politically-correct. I do hope that the true 
originator hasn't been expecting any paid royalties for the suggestion.

Negoslav, do you perhaps know how the Ctrl-F6 keystroke could be assigned to 
a single-letter navigation key, such as are used in web browsing?

Dave Carlson
From my Dell Latitude 630.----- Original Message ----- 
From: "Negoslav Sabev" <negi4a@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 11:27
Subject: Re: getting stuck in the tool bar


And to be fully fair, I've read this on another list.

Negoslav
----- Original Message ----- 
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 12:00 PM
Subject: RE: getting stuck in the tool bar


Thanks for the acknowledgment, Dave. In fairness, as I said in my post,
the
solution comes from Negoslav, in a message he posted some time ago.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Farfar on Laptop
Sent: Wednesday, November 02, 2011 1:00 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

Curtis,

Don't thank me, thank Adrian. He's the one who pointed it out, and it's
great. Freedom Scientific responded to my suggestion to make a
single-letter
navigation key to emulate Ctrl-f6 and they suggested I write my own
script,
but did pass it along to the suggestions folks. So toss that idea into the
round file.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Curtis Delzer" <curtis@calweb.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 21:32
Subject: Re: getting stuck in the tool bar


thanks for this! control-f6, wish I'd have known b4.


At 11:35 AM 11/1/2011, you wrote:
Ed,

No, Ctrl+F6 has worked consistently since I learned about it. It's a
life-saver. FS really should put together a "tips and trick" seminar or
posting to their site. Perhaps add it to their Surf's Up presentation.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Marquette, Ed" <Ed.Marquette@KutakRock.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 08:49
Subject: RE: getting stuck in the tool bar


Just tried f-6.  It did nothing.  Control plus f-6, however, worked just
fine.  Of course, perhaps that was more accident than anything else.  This
is definitely a flakey problem.


-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Curtis Delzer
Sent: Tuesday, November 01, 2011 10:42 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

f6, maybe, that sometimes gets me out.



At 10:17 AM 10/31/2011, you wrote:
IF tabbing does not get you out and just cycles through, it's usually
because the page has not finished loading. Try F5 to refresh.

I've also cursed at the whole IE interface every time I get "stuck" up
there
in that area. I've turned off everything I can think of and still there
are
elements that grab my cursor if I'm careless enough to tab beyond the
bottom
of a page.

Don't know any answers, as it's more to do with IE7 and IE8 layout than
JAWS.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Brian" <bvarner05@comcast.net>
To: <jfw@lists.the-jdh.com>
Sent: Monday, October 31, 2011 07:30
Subject: getting stuck in the tool bar


I have not figured out why I seem to get "stuck" in the tool bar.  I'm
running 13 now but seemed to have the same problem with 12.  Sometimes I
can
just hit tab a few times and get down into the page, other times hitting
tab
just cycles through the toolbar.  Somtimes switching to the virtual
cursor
helps, other times nothing helps.



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REFERRED TO IN THE PROMOTING, MARKETING OR
RECOMMENDING OF ANY ENTITY, INVESTMENT PLAN OR ARRANGEMENT, AND SUCH
ADVICE
IS NOT INTENDED OR WRITTEN TO BE USED,
AND CANNOT BE USED, BY A TAXPAYER FOR THE PURPOSE OF AVOIDING PENALTIES
UNDER THE INTERNAL REVENUE CODE.
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E-mail message.
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Re: getting stuck in the tool bar

Negoslav Sabev

#4526

And to be fully fair, I've read this on another list.

Negoslav

Show quoted text

----- Original Message ----- 
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 12:00 PM
Subject: RE: getting stuck in the tool bar

Thanks for the acknowledgment, Dave. In fairness, as I said in my post, the
solution comes from Negoslav, in a message he posted some time ago.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Farfar on Laptop
Sent: Wednesday, November 02, 2011 1:00 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

Curtis,

Don't thank me, thank Adrian. He's the one who pointed it out, and it's
great. Freedom Scientific responded to my suggestion to make a single-letter
navigation key to emulate Ctrl-f6 and they suggested I write my own script,
but did pass it along to the suggestions folks. So toss that idea into the
round file.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Curtis Delzer" <curtis@calweb.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 21:32
Subject: Re: getting stuck in the tool bar

thanks for this! control-f6, wish I'd have known b4.

At 11:35 AM 11/1/2011, you wrote:
Ed,

No, Ctrl+F6 has worked consistently since I learned about it. It's a
life-saver. FS really should put together a "tips and trick" seminar or
posting to their site. Perhaps add it to their Surf's Up presentation.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Marquette, Ed" <Ed.Marquette@KutakRock.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Tuesday, November 01, 2011 08:49
Subject: RE: getting stuck in the tool bar

Just tried f-6.  It did nothing.  Control plus f-6, however, worked just
fine.  Of course, perhaps that was more accident than anything else.  This
is definitely a flakey problem.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Curtis Delzer
Sent: Tuesday, November 01, 2011 10:42 AM
To: The Jaws for Windows support list.
Subject: Re: getting stuck in the tool bar

f6, maybe, that sometimes gets me out.

At 10:17 AM 10/31/2011, you wrote:
IF tabbing does not get you out and just cycles through, it's usually
because the page has not finished loading. Try F5 to refresh.

I've also cursed at the whole IE interface every time I get "stuck" up
there
in that area. I've turned off everything I can think of and still there
are
elements that grab my cursor if I'm careless enough to tab beyond the
bottom
of a page.

Don't know any answers, as it's more to do with IE7 and IE8 layout than
JAWS.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Brian" <bvarner05@comcast.net>
To: <jfw@lists.the-jdh.com>
Sent: Monday, October 31, 2011 07:30
Subject: getting stuck in the tool bar

I have not figured out why I seem to get "stuck" in the tool bar.  I'm
running 13 now but seemed to have the same problem with 12.  Sometimes I
can
just hit tab a few times and get down into the page, other times hitting
tab
just cycles through the toolbar.  Somtimes switching to the virtual
cursor
helps, other times nothing helps.

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Re: What kind of tech support is that?

Kimber Gardner

#4525

Thanks Matthew, I am going to try this.

And thanks to everyone else for your input. I realize that my
description is rather vague, but given the randomness of the
occurrence, it's about as specific as I can be.

My hope in contacting FS was two fold: first that if perhaps they had
heard the same report from others that there might have been a more
solid solution. second, that if they do hear the same report in future
that they might investigate something more conclusive than "try
deleting your settings."

I appreciate all the ideas that were offered.

K

Show quoted text

On 11/2/11, Matthew Bullis <matthewbullis@runbox.com> wrote:
I believe you should be able to simulate resetting your Jaws settings if you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13 /default
This way, it will reload Jaws, but it will act like it did when first
installed. Then you can see if the problem clears up.
Matthew


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-- 
Kimberly

Re: what kind of support is that?:

Kimber Gardner

#4524

Yes, it's a focus 80 usb display.

K

Show quoted text

On 11/2/11, Kenny Peyatt <p.wildcat1234@gmail.com> wrote:
Hi Kimber What kind of Braille display are you using? Is it a focus display?


Kenny Peyatt

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Re: What kind of tech support is that?

Dave...

#4523

Matthew,

I think you've underscored Kimber's point. You've provided the clear concise 
steps that could help her with the solution. The answer from FS support was 
vague and useless.

Good job, and can you start working for FS support?

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

Show quoted text

----- Original Message ----- 
From: "Matthew Bullis" <matthewbullis@runbox.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 09:20
Subject: Re: What kind of tech support is that?

I believe you should be able to simulate resetting your Jaws settings if you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13 /default
This way, it will reload Jaws, but it will act like it did when first
installed. Then you can see if the problem clears up.
Matthew

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what kind of support is that?:

Kenny Peyattt jr.

#4522

Hi Kimber What kind of Braille display are you using? Is it a focus display?


Kenny Peyatt 

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Re: What kind of tech support is that?

Richard Holloway

#4521

Respectfully, even if it didn't fix your problem that sort of thing is what is recommended to do first even when a lot of info is available with most electronic system problems. 

Some problems may have more than one cause and it is not always practical to chase some specific detailed remedy before trying things like rebooting hardware or clearing out settings, preferences or the like. Failing to clear out questionable settings first may waste a lot of time or even introduce additional problems as you continue to troubleshoot. 

I'm no FS expert by amy means, but that is what I have found in working with a lot of computers and electronics over the last 30 years or so. The fact that this is a new problem to you or that it may indeed be new with rev 13 doesn't mean clearing the settings would not clear the problem, right? It may be the cure for that or some similar problem with this current release.

Richard

Show quoted text

On Nov 2, 2011, at 11:42 AM, john.falter wrote:

Sorry, but that is typical tech support from any company given the limited description of your problem.
Tech support couldn't recreate your problem and sent a vanilla solution.
Intermittant problems are very difficult to resolve.

----- Original Message ----- From: "Kimber Gardner" <kimbersinbox1963@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 7:01 AM
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws
13 where in my braille display freezes at random times in random
applications. I emailed FS tech support as well and here is the answer
I received.

"Please try resetting your JAWS user settings. This often clears up
issues of this type."

Now maybe it's me, but what the heck kind of tech support is that? I
mean this is a brand new release and I'm reporting an issue that has
never happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber

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Re: What kind of tech support is that?

Matthew Bullis <matthewbullis@...>

#4520

I believe you should be able to simulate resetting your Jaws settings if you unload Jaws and then use the run dialog with Windows key R, then type
jaws13 /default
This way, it will reload Jaws, but it will act like it did when first installed. Then you can see if the problem clears up.
Matthew

Re: What kind of tech support is that?

john.falter

#4519

Sorry, but that is typical tech support from any company given the limited description of your problem.
Tech support couldn't recreate your problem and sent a vanilla solution.
Intermittant problems are very difficult to resolve.

Show quoted text

----- Original Message ----- 
From: "Kimber Gardner" <kimbersinbox1963@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 7:01 AM
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws
13 where in my braille display freezes at random times in random
applications. I emailed FS tech support as well and here is the answer
I received.

"Please try resetting your JAWS user settings. This often clears up
issues of this type."

Now maybe it's me, but what the heck kind of tech support is that? I
mean this is a brand new release and I'm reporting an issue that has
never happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber

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