Date   
Re: Jaws in a call center environment

Matthew Bullis <matthewbullis@...>
 

It's a gamble whenever you're dealing with each company. Some call centers have software that is very complicated, and will need months of scripting. Because call centers are local mostly, you have to start from scratch with each employer. I don't know how many national call centers are scripted for Jaws, or how many offices they may have, but it's good when you do find one which works. You'll need a double-ear headset, which your rehab counsellor should be able to provide. It also helps immensely if you read braille and have a braille display provided for your job. If the job you're going for requires a lot of reading, you may want only a 40-cell display. However, if the job requires columns of widely-spaced information, like the hotel rates were when I worked at the Best Western call center, then you'll want an 80-cell display.
Matthew

Re: boot into safe mode using jaws

Dorothy <dorothy.ingram-gorban@...>
 

Thanks the desktop was not loading properly,Jaws not speaking but still I
felt he should have had some kind of diagnostic tool, in the past when I
had a drive failure it was pretty obvious it was dead the computer man did
have a one man business did custom make computers and of course wanted to
make me a computer that would have been abouta thousand pounds, it was
friends who use jaws who said No we will look on web and they found dell
inspire 64 bit over4 of ram, I was just not lucky when the dell had a drive
failure after 10 months and even worse the engineers were dreadful I do not
think jaws hhad anything to do with damaging my hd. As for windows 8 the
friend I spoke to today did not say he was testing a beta version, only that
he was testing windows 8, however I know in the past he has been asked to
test screen readers doing what I think is r and d, and did it for companies
who asked him thanks dorothy

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of inthane
Sent: 29 August 2011 21:27
To: The Jaws for Windows support list.
Subject: Re: boot into safe mode using jaws

Dorothy,

there are a number of tools that can be run in safe mode, both already on
the computer such as chkdsk for making sure the hard drive is ok, scan disk,

for checking OS file integrity, removal and replacement tools for system
device drivers, check tools for the same, and a whole host of little hidden
things a tech can do.

system restore can as well be run in safe mode so you can "go back to ..."
and then restart the computer as it was then.

with things like USB drives and network operations available you can
download and./or retrieve off of a network (this is the dangerous thing
being mentioned by this person) tools that can be used to diagnose and fix
troubles.

so on and so forth

HTH,
elf
. Moderator, Blind Access Help.
. Owner: Alacorn Computer Enterprises
"own the might and majesty of an alacorn"
www.alacorncomputer.com
. proprietor: Inthane's Grab Bag
for blind computer users and Programmers!
http://grabbag.alacorncomputer.com
----- Original Message -----
From: "Dorothy" <dorothy.ingram-gorban@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Sunday, August 28, 2011 4:20 AM
Subject: RE: boot into safe mode using jaws


I have read this with interest, since it is not the safe mode thatMs
outlook suggests if it is not turned off,just so and complains when next
the desktop is put on and suggest it run in safe mode. However since I
mentioned a while ago when my xp desktop seemingly died downloading jaws
and I called out a local engineer who said jaws 11 may have hit a poor
patch
on the Hd, letme custom make you a windows 7,as it was newly out I did
have
an external back up so he knew I had material stored off computer. Well a
couple of people I know said"he could have tried to repair it in safe
mode",
so in that kind of safe mode how would he have gone about fixing my xp
desktop the easy thing of course was to say he could custom make me a
windows 7 pc for an astronomical price thanks dorothy

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of 2.g.i
Sent: 28 August 2011 22:49
To: jfw@...
Subject: boot into safe mode using jaws

Hi every one

Please read all of this before carrying out the steps.

To save the guessing of when to hit f8 & so on to boot into safe
mode, you can do the following.
press windows r to open the run box
in the run box type, msconfig & press enter
the system configuration window will open
either shift tab once to get up into the tabs & use the right arrow,
or use control tab & find the boot tab
its called the Boot tab in windows 7, boot.ini tab in xp
once on the boot tab, start tabbing through the options & you will find
boot option Safe boot, you need to check this
then tab once more & you will find radio buttons
use the arrow keys to choose either minimal or network
again dont forget, if you choose network, while you are connected to
the internet you have no securety running.
now just tab to the ok button & hit the space bar.
on xp you will get a window saying need to restart, on windows 7 you
will not recieve this & need to restart the system yourself.
On xp when the system boots into safe mode you will here the windows
log on sound & then you will hear a ding sound,
the ding is a window stating you are in safe mode, just press enter to say
ok.
You will not get this ding sound in windows 7.
dont forget things in safe mode are a lot slower, so wait a while for
the desktop & so on to load before you try to start your screen reader.
In xp when you get your screen reader running you may find a system
configuration window saying, is in selective mode & so on, I normally
tab to never show this again & check it, then tab to ok
Once you are finished doing what you want to in safe mode, you need
to go back into msconfig into the boot tab & uncheck boot into safe mode.
If you dont do this, you will just keep starting up in safe mode.

Hope this helps....


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: boot into safe mode using jaws

Dorothy <dorothy.ingram-gorban@...>
 

They should have some letters after their name if they are qualified I
forget what they are,when my dell desktop failed,I only had jaws on a very
old laptop getting in this list to tell the men from Hell,sorry dell they
were under observation. And even if I am only a home user expected decent
treatment. I also have a little tape recorder which comes in handy, and yes
under section 36 heading domestic of the data protection act in the uk you
can record what you wish, it is in the form of an exemption I do not know
about usa of course. Sorry about that little outburst! Dorothy

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Chris Smart
Sent: 29 August 2011 22:41
To: The Jaws for Windows support list.
Subject: Re: boot into safe mode using jaws

all good points Gerald.
I've talked to people who have had good dealings with people from
Geek Squad, but you're still stuck with trying to figure out if the
particular person knows his or her stuff.

Usually I try to find someone through friends/family, friends of
friends etc. Luckily, one of my adult guitar students is also an IT
guy for a major bank. I haven't had to call him up in an emergency
yet, but I'd like to think that he would be competant.

Chris


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: Subscribe in here!!

Dave...
 

Teach a man to fish, or feed him a fish.
Hope you have a large lake and a lot of bait.

Dave Carlson
Produced on a Nokia N95 using Nuance TALKS screen-reading software.

-original message-
Subject: Re: Subscribe in here!!
From: Chris Smart <@ve3rwj>
Date: 08-29-2011 09:04

Addison, two of us told you where to go to subscribe.
Here's the link again!
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

At 11:58 AM 8/29/2011, you wrote:
Hello Chris,
If you can't give me the subscribe links then all you have to say
you don't know the subscribe links for this list. I hope someone
can give me the subscribe links please!!

O. Addison Gethers

e-mail address
oag1rottie@...
O.AddisonGethers@...

Facebook
oag1rottie@...

----- Original Message ----- From: "Chris Smart" <@ve3rwj>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 11:10 AM
Subject: Re: Subscribe in here!!


Your friend would subscribe the same way you did. Do you recall
doing that?
Also, at the end of every post to the list is this URL:
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Try going there.

Chris

At 10:28 AM 8/29/2011, you wrote:
Can anybody give me the links to subscribe in here? I have a
friend who want to subscribe for jfw list!!

O. Addison Gethers

e-mail address
oag1rottie@...
O.AddisonGethers@...

Facebook
oag1rottie@...
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/806aef0e/attachment.html>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: Windows 8 and Candidly Speaking

James Homuth
 

Ahem. Actually...

You were comparing Voiceover with Narator. This is not a Voiceover list.
This is not a Narator list. Therefore, yes, you did go off-topic. That it
expanded from there to how hardware is priced? Not exactly relevant, as both
are just as off-topic.

James,
List Admin

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Nickus de Vos
Sent: August-29-11 5:03 PM
To: The Jaws for Windows support list.
Subject: Re: Windows 8 and Candidly Speaking

Hi Howard, Yes I'm still using jaws have a desktop and laptop running jaws
but I use a mac at my workplace. I never said voiceover is better than jaws,
if you read my previous posts I spesifically said voiceover is not quite up
there with jaws. I know this is a jaws list and yes I was the one who
started to talk about apple but I was comparing apples voiceover and what we
speculate about what windows wants to do with their narator and to me
comparing voiceover to where we think they want to take narator is valid
points. The other guys started to talk about apple pricing but we did not
once go off topic.

On 8/29/11, Howard <hwolcott@...> wrote:
hi:
I notice you are still on this jaws list so you must still be using
jaws so I guess voice over on the mac is not the best.
if you have a mac then you don't need jaws so quit clutterin up my
inbox about the mac.
this is a jaws list, not a mac list.


howard wolcott

--------------------------------------------------
From: "Nickus de Vos" <bigboy529@...>
Sent: Monday, August 29, 2011 2:14 PM
To: "The Jaws for Windows support list." <jfw@...>
Subject: Windows 8 and Candidly Speaking

Don't quite agree with you there. Yes apple hardware is more
expensive but it's not to finance side projects like accessibility.
If windows wanted to, they could have made narator in to what
voiceover is today by just putting some efort in to it and
interacting more with their users. My view of apples expensive
hardware is that it's more expensive for a reason, you get what you
pay for, e.g. a apple computer would last you a lot longer than a pc
plus the hardware and software are designed for each other where with
pc drivers must be written for every piece of the pc just to talk to the
other bits.
Let's not go off topic here, I just think apple was smarter than
windows in making accessibility more of a priority a few years ago,
these roomers of narator becoming a full on screen reader, if you ask
me it's windows realising apple was rite in the first place
concerning accessibility but now they will have to try to play catch up.

On 8/29/11, Peter Holdstock <peterholdstock@...> wrote:
Yes but Apple charge every user much more for the hardware so that
helps subsidise the accessibility side of things. Same with all the
other Apple products with accessibility.

Peter





1. <a href= 'http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge10.g
if'
width='270' height='50'></a>

2. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge9.gi
f'
width='120' height='90'></a>

3. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge5.gi
f'
width='150' height='85'></a>





Peter


-----Original Message-----
From: Nickus de Vos
Sent: Monday, August 29, 2011 5:53 PM
To: The Jaws for Windows support list.
Subject: Re: Windows 8 and Candidly Speaking

Agree with you guys but as I said don't put your hopes on narator or
on FS dropping the price for jaws. Sure there will be a improvement
in narator but doubt if it will be big enough to mean anything. The
thing with FS is they don't give a rats ass for the individual which
is us the users. That's what I like about voiceover, sure it's not
yet up there with jaws but apple doesn't even ask $1000 for it but
still they listen to every single one of their users.

On 8/29/11, Chris Smart <@ve3rwj> wrote:
Hi Ed.

I agree with you on all points! Most of the applications I use on a
daily basis, besides email and web browsing, require scripting
support from Jaws. If we all go for the lowest common denominator,
even if it's free, some people will literally lose their livlihoods.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Jaws in a call center environment

Alan Dicey <adicey@...>
 

Hello Mike,
Well, I worked for Humana Health Plans, Inc in their Telephone Customer Services Department for several years using a computer with JAWS.

Never had a problem.
Well, almost never!
LOL!
I hope to be working for another Call Center shortly, and I am practicing up for that.

It is just a matter of listening to your JAWS with one ear, and the person on the telephone in the other ear, at the same time.

Takes practice, but you can do it by listening to say an mp3 potcast and let your Jaws read a document at the same time, forcing yourself to hear and understand both.

With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page: http://AmericanBlindChess.org

----- Original Message -----
From: "Mike Mote" <mikemote@...>
To: "The Jaws for Windows support mailing list" <jfw@...>
Sent: Monday, August 29, 2011 5:07 PM
Subject: Jaws in a call center environment


Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/2ededab1/attachment.html>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

boot into safe mode using jaws

Alan Dicey <adicey@...>
 

Dear Chris,
Yes, A T and T has an "In Home" Technical Support Department, but I suggest one never, never call them!

However, I have never had a problem with their ISP Department I feel obligated to add that!

With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page: http://AmericanBlindChess.org

----- Original Message -----
From: "Chris Smart" <@ve3rwj>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 4:59 PM
Subject: Re: boot into safe mode using jaws


Wow, do ATnT guys do general computer/software troubleshooting?
I know for a fact that my local cable/internet provider's tech people just install the modem or whatever. They don't mess with your machine, even if you ask them too.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: boot into safe mode using jaws

Chris Smart <csmart8@...>
 

all good points Gerald.
I've talked to people who have had good dealings with people from Geek Squad, but you're still stuck with trying to figure out if the particular person knows his or her stuff.

Usually I try to find someone through friends/family, friends of friends etc. Luckily, one of my adult guitar students is also an IT guy for a major bank. I haven't had to call him up in an emergency yet, but I'd like to think that he would be competant.

Chris

Re: Jaws in a call center environment

Mike Mote <mikemote@...>
 

Don, how recently did you try with Cloud 10?

----- Original Message -----
From: "don wardlow" <wardlows97@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Monday, August 29, 2011 5:15 PM
Subject: RE: Jaws in a call center environment


I used it in two real call centers with great success. A friend of mine also
is flourishing at Verizon in their call center.
Virtual is something else again.
Cloud 10 Corporation's virtual environment will not work with JAWS 12. We
worked with that company 7 hours trying to make it work, but it wouldn't.
The other major virtual company, Alpine Access, I don't know if their
software works with JAWS or if it doesn't.

Don
-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Mike Mote
Sent: Monday, August 29, 2011 5:07 PM
To: The Jaws for Windows support mailing list
Subject: Jaws in a call center environment

Hi folks! I wanted to ask if anyone has ever used jaws in a call center
work environment. I may be taking a job soon that requires me to work in a
virtual call center. I'm really interested to see how jaws reacts. Anyone
ever had experience with this before?
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201108
29/2ededab1/attachment.html>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: boot into safe mode using jaws

Gerald Levy
 

This is a real problem for those of us who don't have a sighted techie on hand whom we can trust. Most independent computer technicians charge between $150 and $200 an hour, and because there are no licensing or certification requirements for these individuals, it is difficult to determine how knowledgeable or reliable they are before you hire them. Anyone can make wild claims about their services on the web, but how can you verify these claims? And how do you find a technician who is knowledgeable and reliable and also understands the special needs of blind computer users?

Gerald

----- Original Message -----
From: "Alan Dicey" <adicey@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 4:47 PM
Subject: boot into safe mode using jaws


Hello Folks,
I had an A T and T "In Home" Technical Support person come out to my place last year, when an "executable file" in Windows got corrupted, thus crashing my system, and he did not even try to do a repair using Safe Mode or anything.
He simply reformatted my "system's Drive" and reinstalled Windows with my O S disk.

That jerk charged me $179 for less than half an hour.
He did not even install any of my "Device Drivers"!

Yeah, I know, I should have done something while he was here, but I could not hear my JAWS, since it was gone, and I had no idea what he was doing.

Well, I complained all the way up passed his Supervisor, Director, and all the way to A T and T main office.
I still had to pay the $179, but it cost A T and T much more than that, with all the bad rap I gave them to anyone and everyone I could, including all 300 people in my address list.

So, lesson learned.
Never, Never trust a technical repair person you are not sure of.

With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page: http://AmericanBlindChess.org


----- Original Message -----
From: "inthane" <inthaneelf@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 4:27 PM
Subject: Re: boot into safe mode using jaws


Dorothy,

there are a number of tools that can be run in safe mode, both already on the computer such as chkdsk for making sure the hard drive is ok, scan disk, for checking OS file integrity, removal and replacement tools for system device drivers, check tools for the same, and a whole host of little hidden things a tech can do.

system restore can as well be run in safe mode so you can "go back to ..." and then restart the computer as it was then.

with things like USB drives and network operations available you can download and./or retrieve off of a network (this is the dangerous thing being mentioned by this person) tools that can be used to diagnose and fix troubles.

so on and so forth

HTH,
elf
. Moderator, Blind Access Help.
. Owner: Alacorn Computer Enterprises
"own the might and majesty of an alacorn"
www.alacorncomputer.com
. proprietor: Inthane's Grab Bag
for blind computer users and Programmers!
http://grabbag.alacorncomputer.com
----- Original Message -----
From: "Dorothy" <dorothy.ingram-gorban@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Sunday, August 28, 2011 4:20 AM
Subject: RE: boot into safe mode using jaws


I have read this with interest, since it is not the safe mode thatMs
outlook suggests if it is not turned off,just so and complains when next
the desktop is put on and suggest it run in safe mode. However since I
mentioned a while ago when my xp desktop seemingly died downloading jaws
and I called out a local engineer who said jaws 11 may have hit a poor patch
on the Hd, letme custom make you a windows 7,as it was newly out I did have
an external back up so he knew I had material stored off computer. Well a
couple of people I know said"he could have tried to repair it in safe mode",
so in that kind of safe mode how would he have gone about fixing my xp
desktop the easy thing of course was to say he could custom make me a
windows 7 pc for an astronomical price thanks dorothy

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of 2.g.i
Sent: 28 August 2011 22:49
To: jfw@...
Subject: boot into safe mode using jaws

Hi every one

Please read all of this before carrying out the steps.

To save the guessing of when to hit f8 & so on to boot into safe
mode, you can do the following.
press windows r to open the run box
in the run box type, msconfig & press enter
the system configuration window will open
either shift tab once to get up into the tabs & use the right arrow,
or use control tab & find the boot tab
its called the Boot tab in windows 7, boot.ini tab in xp
once on the boot tab, start tabbing through the options & you will find
boot option Safe boot, you need to check this
then tab once more & you will find radio buttons
use the arrow keys to choose either minimal or network
again dont forget, if you choose network, while you are connected to
the internet you have no securety running.
now just tab to the ok button & hit the space bar.
on xp you will get a window saying need to restart, on windows 7 you
will not recieve this & need to restart the system yourself.
On xp when the system boots into safe mode you will here the windows
log on sound & then you will hear a ding sound,
the ding is a window stating you are in safe mode, just press enter to say
ok.
You will not get this ding sound in windows 7.
dont forget things in safe mode are a lot slower, so wait a while for
the desktop & so on to load before you try to start your screen reader.
In xp when you get your screen reader running you may find a system
configuration window saying, is in selective mode & so on, I normally
tab to never show this again & check it, then tab to ok
Once you are finished doing what you want to in safe mode, you need
to go back into msconfig into the boot tab & uncheck boot into safe mode.
If you dont do this, you will just keep starting up in safe mode.

Hope this helps....


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: Jaws in a call center environment

northstar1950@...
 

well, i worked at hilton reservations in carrolton tx and used jaws there and it worked quite well. depends on the software being used.


Legend has it that on Monday 8/29/2011 04:07 PM, Mike Mote said:
Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/2ededab1/attachment.html>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

check out my sendspace offerings at:
http://www.sendspace.com/folder/i7xwg4

Re: Jaws in a call center environment

Chris Smart <csmart8@...>
 

Did I just read the words flourishing and call center in the same sentence? :) sorry, just struck me as ...

Re: Jaws in a call center environment

don wardlow <wardlows97@...>
 

I used it in two real call centers with great success. A friend of mine also
is flourishing at Verizon in their call center.
Virtual is something else again.
Cloud 10 Corporation's virtual environment will not work with JAWS 12. We
worked with that company 7 hours trying to make it work, but it wouldn't.
The other major virtual company, Alpine Access, I don't know if their
software works with JAWS or if it doesn't.

Don

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Mike Mote
Sent: Monday, August 29, 2011 5:07 PM
To: The Jaws for Windows support mailing list
Subject: Jaws in a call center environment

Hi folks! I wanted to ask if anyone has ever used jaws in a call center
work environment. I may be taking a job soon that requires me to work in a
virtual call center. I'm really interested to see how jaws reacts. Anyone
ever had experience with this before?
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201108
29/2ededab1/attachment.html>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Jaws in a call center environment

Mike Mote <mikemote@...>
 

Hi folks! I wanted to ask if anyone has ever used jaws in a call center work environment. I may be taking a job soon that requires me to work in a virtual call center. I'm really interested to see how jaws reacts. Anyone ever had experience with this before?
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/2ededab1/attachment.html>

Re: Windows 8 and Candidly Speaking

Nickus de Vos <bigboy529@...>
 

Hi Howard, Yes I'm still using jaws have a desktop and laptop running
jaws but I use a mac at my workplace. I never said voiceover is better
than jaws, if you read my previous posts I spesifically said voiceover
is not quite up there with jaws. I know this is a jaws list and yes I
was the one who started to talk about apple but I was comparing apples
voiceover and what we speculate about what windows wants to do with
their narator and to me comparing voiceover to where we think they
want to take narator is valid points. The other guys started to talk
about apple pricing but we did not once go off topic.

On 8/29/11, Howard <hwolcott@...> wrote:
hi:
I notice you are still on this jaws list so you must still be using jaws so
I guess voice over on the mac is not the best.
if you have a mac then you don't need jaws so quit clutterin up my inbox
about the mac.
this is a jaws list, not a mac list.


howard wolcott

--------------------------------------------------
From: "Nickus de Vos" <bigboy529@...>
Sent: Monday, August 29, 2011 2:14 PM
To: "The Jaws for Windows support list." <jfw@...>
Subject: Windows 8 and Candidly Speaking

Don't quite agree with you there. Yes apple hardware is more expensive
but it's not to finance side projects like accessibility. If windows
wanted to, they could have made narator in to what voiceover is today
by just putting some efort in to it and interacting more with their
users. My view of apples expensive hardware is that it's more
expensive for a reason, you get what you pay for, e.g. a apple
computer would last you a lot longer than a pc plus the hardware and
software are designed for each other where with pc drivers must be
written for every piece of the pc just to talk to the other bits.
Let's not go off topic here, I just think apple was smarter than
windows in making accessibility more of a priority a few years ago,
these roomers of narator becoming a full on screen reader, if you ask
me it's windows realising apple was rite in the first place concerning
accessibility but now they will have to try to play catch up.

On 8/29/11, Peter Holdstock <peterholdstock@...> wrote:
Yes but Apple charge every user much more for the hardware so that helps
subsidise the accessibility side of things. Same with all the other Apple
products with accessibility.

Peter





1. <a href= 'http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge10.gif'
width='270' height='50'></a>

2. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge9.gif'
width='120' height='90'></a>

3. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge5.gif'
width='150' height='85'></a>





Peter


-----Original Message-----
From: Nickus de Vos
Sent: Monday, August 29, 2011 5:53 PM
To: The Jaws for Windows support list.
Subject: Re: Windows 8 and Candidly Speaking

Agree with you guys but as I said don't put your hopes on narator or
on FS dropping the price for jaws. Sure there will be a improvement in
narator but doubt if it will be big enough to mean anything. The thing
with FS is they don't give a rats ass for the individual which is us
the users. That's what I like about voiceover, sure it's not yet up
there with jaws but apple doesn't even ask $1000 for it but still they
listen to every single one of their users.

On 8/29/11, Chris Smart <@ve3rwj> wrote:
Hi Ed.

I agree with you on all points! Most of the applications I use on a
daily basis, besides email and web browsing, require scripting
support from Jaws. If we all go for the lowest common denominator,
even if it's free, some people will literally lose their livlihoods.


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: e-mails

Sugar <sugarsyl71@...>
 

what is this?

'Be Blessed ~Sugar

----- Original Message -----
From: "Robert" <homatawk@...>
To: <Jfw@...>
Sent: Monday, August 29, 2011 1:52 PM
Subject: e-mails


Please do not send anymore e-mails to homatawk@telus net
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/61e3e8fc/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: .vcf
Type: text/x-vcard
Size: 62 bytes
Desc: not available
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/61e3e8fc/attachment.vcf>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: e-mails

Chris Smart <csmart8@...>
 

*LOL* Try unsubscribing yourself then, by going to this link.
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Chris

At 04:52 PM 8/29/2011, you wrote:
Please do not send anymore e-mails to homatawk@telus net
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/61e3e8fc/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: .vcf
Type: text/x-vcard
Size: 62 bytes
Desc: not available
URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20110829/61e3e8fc/attachment.vcf>
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: boot into safe mode using jaws

Chris Smart <csmart8@...>
 

Wow, do ATnT guys do general computer/software troubleshooting?
I know for a fact that my local cable/internet provider's tech people just install the modem or whatever. They don't mess with your machine, even if you ask them too.

Re: Windows 8

Steve <k8sp@...>
 

I don't know what FS will do, but it is going to have to be something big I suspect. From what I've read about Windows 8, there will no longer be a way to support the video intercept.

----- Original Message -----
From: "Nickus de Vos" <bigboy529@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 1:02 PM
Subject: Re: Windows 8


Yes agree with you on the speculation. Yes think they will make jaws
13 with windows 8 in mind but it will really be a bummer if people
have to update to jaws 13 just because 12 or even older versions
doesn't work. To give you a example, I only upgraded to jaws 12 about
a month ago, before I had 11 and I used windows 7 since it was
released as a public beta back then think I had jaws 9 or 10 and it
worked all the way. As I said if I have some time I'll try to find a
leaked beta of windows 8 and try it.

On 8/29/11, Gerald Levy <bwaylimited@...> wrote:

Because Windows 8 has not yet been released, it is impossible to know
whether JAWS 12 will work with it. I'm just speculating, but I would
imagine that the next release of JAWS, JAWS 13 would be more likely to be
compatible with Win 8 than JAWS 12.

Gerald


----- Original Message -----
From: "Nickus de Vos" <bigboy529@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 12:09 PM
Subject: Windows 8


Hi all I was just wondering if any of you seen anything about windows
8 and if jaws 12 will work with it. Thing is from what I've heard the
windows 8 interface is going to be dramatically redesigned to give it
a fresh look, it is a atemt by microsoft to stay in the game along
side apple.

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

Re: Windows 8 and Candidly Speaking

Steve <k8sp@...>
 

You don't understand supply-and-demand, Buddy, ceteris paribus, that would be true. But, here you have a limited market which would get smaller, and relatively high research-and-development and customer support costs which have to be ammortized across a smaller market. As the niche market contracts, one of two things will happen:

1. To maintain the same R&D and support, the price would have to increase as it is serving a smaller user base; or,
2. Screen-reader improvements would be made less often if at all, because there isn't a large enough market to support the programming.

Steve

----- Original Message -----
From: "Alan Dicey" <adicey@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 12:52 PM
Subject: Windows 8 and Candidly Speaking


Hello Ed and Friends,
I must disagree with you on your thoughts about "Free" screen reading programs coming out and causing the cost of traditional text to speech programs to go up.
I should think the price of JAWS and Window-Eyes would drop considerably, the "Law of Supply and Demand" you understand.

Just my thoughts, and of course you are entitled to your opinion.

If nothing else, I would expect the manufacturers of the JAWS and Window-Eyes programs to strive for more "Excellence" in their product, if there is some competition out there.

With Best Regards,
Alan
Miami, Florida
Alan Dicey, President
United States Braille Chess Association - USBCA
"Yes, Blind and Visually Impaired People, Can, and Do, Play Chess!"
United States Braille Chess Association Home Page: http://AmericanBlindChess.org



----- Original Message -----
From: "Marquette, Ed" <Ed.Marquette@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Monday, August 29, 2011 12:37 PM
Subject: RE: Windows 8 and Candidly Speaking


I haven't said much as the topics of JAWS alternatives have come up. Several have voiced some admiration for Apple and its built-in screen reader VoiceOver. I don't have a Mac, but I do have an iPhone. So, I know a little about VoiceOver, and I've been on the Mac lists. So, I know more than a little about it.
Periodically, someone will mention NVDA, an open source free screen reader. I've used it, and the experience was far from satisfying. Now, we hear at least a rumor that Narrator will become a full-blown screen reader, however one defines "full blown."
What troubles me is that as more and more people are satisfied with "good enough" because, after all, it is free, the number of those willing to fork over cash for the powerful screen readers like Window-Eyes and JAWS will drop. As that happens, the price will doubtless go up.
Speaking from a purely personal perspective, I would hate to see that happen. I need things like track changes, support for styles, and other powerful features that go along with using Word to its fullest.
NVDA, VoiceOver, and even System Access cannot compete at that level, having no functionality to touch either JAWS or Window-Eyes.
Philosophically, I suppose I should shut up and take my medicine. One could argue that JAWS is artificially high-priced, forcing, or seeming to force, ordinary users to pay for features they don't want or need.
Perhaps if I want the features, I should be willing to pay extra for them.
I know JAWS now has two price levels, with a somewhat higher price for what I use -- Professional Version.
Perhaps, in the future, what we will see is a JAWS light for $100 or so and a JAWS heavy duty for $5,000 or more. Ouch!
Still, one has to consider the features one needs. I may not need all the cell reading functions in Excel, but I'm willing to pay for them to get the professional features I need in Word. I just think we should step back a little before we cavalierly express a willingness for "good enough." My guess is that "good enough" won't in fact be "good enough" just when it is needed most.


-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...] On Behalf Of Peter Holdstock
Sent: Monday, August 29, 2011 11:12 AM
To: The Jaws for Windows support list.
Subject: Re: Windows 8

I know that they are making Narrator in to a full blown screen reader and is
expected to be competition to JAWS. That said I think it's functionality
still won't come close but then how much of the jaws features do we all use
on the day to day basis at least for home use. Hopefully they will release a
public beta like they did with Windows 7 as it was very successful.

Peter





1. <a href= 'http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge10.gif'
width='270' height='50'></a>

2. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge9.gif'
width='120' height='90'></a>

3. <a href='http://www.justgiving.com/Peter-Holdstock'
alt='JustGiving - Sponsor me now!' target='_blank'><img
src='http://www.justgiving.com/App_Themes/JustGiving/images/badges/badge5.gif'
width='150' height='85'></a>





Peter


-----Original Message-----
From: Nickus de Vos
Sent: Monday, August 29, 2011 5:09 PM
To: The Jaws for Windows support list.
Subject: Windows 8

Hi all I was just wondering if any of you seen anything about windows
8 and if jaws 12 will work with it. Thing is from what I've heard the
windows 8 interface is going to be dramatically redesigned to give it
a fresh look, it is a atemt by microsoft to stay in the game along
side apple.

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
#############################################################################################################
ANY FEDERAL TAX ADVICE CONTAINED IN THIS MESSAGE SHOULD NOT BE USED OR REFERRED TO IN THE PROMOTING, MARKETING OR
RECOMMENDING OF ANY ENTITY, INVESTMENT PLAN OR ARRANGEMENT, AND SUCH ADVICE IS NOT INTENDED OR WRITTEN TO BE USED,
AND CANNOT BE USED, BY A TAXPAYER FOR THE PURPOSE OF AVOIDING PENALTIES UNDER THE INTERNAL REVENUE CODE.
#############################################################################################################
This E-mail message is confidential, is intended only for the named recipient(s) above and may contain information
that is privileged, attorney work product or otherwise protected by applicable law. If you have received this
message in error, please notify the sender at 402-346-6000 and delete this E-mail message.
Thank you.
#############################################################################################################

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@...
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com