Date   

Re: What kind of tech support is that?

Gary King
 

Adrian,
Yes, the FS tech rep should have explained how to run the test with the /default switch and then explained how to remove the user settings if necessary. As others have pointed out, not very good tech support.

Their tech support seems to vary a lot depending on which tech support person you get. I had an opportunity to be one of those support people once upon a time. I'm glad I stayed where I was!

Gary King
w4wkz@...

----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 12:25 PM
Subject: RE: What kind of tech support is that?


Gary,

I'm glad you clarified. It crossed my mind to be clearer this morning, but
it was early and my mind was a bit foggy.

Do you agree with this? FS should have suggested that Kimber first try the
/default switch method. If nothing changed, it would show that neither her
user settings nor third party scripts were at fault. However, if the result
had been an improvement in performance, the settings and scripts needed to
be copied to another folder and deleted from the user settings folder. Then,
as you say, the individual files could be copied back one by one to find the
culprit.

I think I'm just restating what you said, but I want to be sure. I do think
FS's proposed initial step was too drastic, causing a lot of work for many
users who would receive it and perhaps discouraging others completely.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Gary King
Sent: Thursday, November 03, 2011 1:04 PM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Adrian,
The two solutions that you are comparing don't have the same purpose.
Running JFW with the /default switch just lets you test the program
temporarily with only the default settings and scripts. This helps you
determine if any settings or third-party scripts in your user settings
folder are at fault.

The other posted solution tells you what to do if the test you just ran
proves that user settings or third-party scripts are the cause of your
problem. It tells you how to get rid of them and start over with the
default settings and scripts. Backing up any third-party scripts preserves
them for placing back in the user settings folder later, preferably one at a
time if you suspect that one of them may be at fault.

Gary King
w4wkz@...
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 6:10 AM
Subject: RE: What kind of tech support is that?


Hi. I'm glad you posted FS's instructions, but I think the suggestion
Matthew posted the other day on this topic is safer and less
time-consuming.
Here's what he wrote:

I believe you should be able to simulate resetting your Jaws settings if
you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13
/default This way, it will reload Jaws, but it will act like it did when
first installed. Then you can see if the problem clears up.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Kimber Gardner
Sent: Thursday, November 03, 2011 6:50 AM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Robert,

Here are the instructions FS sent me for deleting all settings.

To set JAWS to the defaults:

If you are using any third party scripts, back them up first.

1. Press the windows logo key to open the Start Menu.

2. Press the letter P for Programs or go to the all programs sub-menu.

3. Press the letter J till you come to the JAWS version you are looking
for
and press enter.

4. Press Enter on Explore JAWS.

5. Down arrow to explore my settings and press Enter.

6. Press control+A to select all settings then hold down the shift key and
press the delete key. If prompted, press enter on yes.

7. Restart JAWS.

On 11/3/11, Robert Logue <bobcat11@...> wrote: How does one
reset user dialog items to default? I could not find that in settings
center.

I wonder what happens if one deletes everything in the user folder
including
all the sub folders. Would Jaws recreate them or would this really mess it
up?

For example: PersistenceLevelInfo.ini SettingsCenter.ini Classic.SMF
PlaceMarkers File Folder PersonalizedSettings File Folder Sounds File
Folder
transient-session File Folder transient-focus File Folder

----- Original Message -----

From: "Farfar on Laptop" <dgcarlson@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, November 02, 2011 6:49 AM
Subject: Re: What kind of tech support is that?

Kimber,

Agree that the suggestion is nebulous, but it just underscores that they
don't have a clue, or that they can't duplicate what you're experiencing.
The latter is usually what happens to me -- their exact setup matching
mine
works just fine for them.

As to their suggestion of "resetting the JAWS user settings" all I can
think
of is either clear out all your user-defined scripts from the ENU folder
(which you only do after backing them all up somewhere), or using the
settings center and setting the user dialog items to their default values.

Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San
Francisco
Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, November 02, 2011 04:01
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws 13
where in my braille display freezes at random times in random
applications.
I emailed FS tech support as well and here is the answer I received.

"Please try resetting your JAWS user settings. This often clears up issues
of this type."

Now maybe it's me, but what the heck kind of tech support is that? I mean
this is a brand new release and I'm reporting an issue that has never
happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber


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Re: SMA Notice

don wardlow <wardlows97@...>
 

Thank you.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of David
Sent: Thursday, November 03, 2011 3:54 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

You ask;

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Yep, follow the link below;


http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of don wardlow
Sent: Thursday, November 03, 2011 3:06 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


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Firefox

Joni Colver <earlybird@...>
 

I have been considering giving firefox a try. How well does JAWS 12 or 13
work with it? Can I download the most recent version of firefox or is an
earlier version better with JAWS?? Thanks for opinions.

Joni


Re: SMA Notice

David <davidwhitehead1957@...>
 

You ask;

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Yep, follow the link below;


http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of don wardlow
Sent: Thursday, November 03, 2011 3:06 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


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Re: SMA Notice

Joni Colver <earlybird@...>
 

Dave, the final price was actually closer to $600 than $500 by the time I
paid the sales tax and shipment of the CD/DVD he insisted I had to have. I
saved a few bucks, but I can say unequivocally that there is a huge
difference in performance on the Internet between JAWS 5 and JAWS 12.
People probably don't notice that much of a difference version to version,
but I was limping along and frustrated beyond belief trying to do much
online. I am always a reluctant upgrader, so I need the nudge to do so by
having the SMA.

To the person who suggested that SMA stands for send money again, I got a
kick out of that.

Joni

----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you actually
saved. If you had kept current, going from JAWS 6 through 15 would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100 less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar in
all this, but still...


Re: SMA Notice

Dave...
 

Joni,

Another way to look at your situation, is in how much money you actually
saved. If you had kept current, going from JAWS 6 through 15 would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100 less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar in
all this, but still...

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 10:52
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


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Jfw@...
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Re: SMA Notice

don wardlow <wardlows97@...>
 

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


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Jfw@...
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Re: SMA Notice

Dave Durber
 

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


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Jfw@...
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Re: SMA Notice

Ann Marie Medlar <amedlar1@...>
 

Totally agree but it would be nice when SMA is due to make an informed decision.

----- Original Message -----
From: "Gerald Levy" <bwaylimited@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 2:07 PM
Subject: Re: SMA Notice



Not necessarily. As JAWS becomes ever more bloated and buggy with each new release, it no longer makes sense to keep shelling out big money every year to keep your SMA up-to-date unless you have a compelling need for the latest feature enhancements or somebody else like your employer or rehab agency is paying for it.

Gerald


----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


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SMA

Dave Mitchell
 

I just thought SMA meant Send Money Again and if you forget, you will get that Velvet Hammer letter explaining how you can really save some money by spending some. Just a simple lad out here in the Desert. Mitch
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Re: SMA Notice

Gerald Levy
 

Not necessarily. As JAWS becomes ever more bloated and buggy with each new release, it no longer makes sense to keep shelling out big money every year to keep your SMA up-to-date unless you have a compelling need for the latest feature enhancements or somebody else like your employer or rehab agency is paying for it.

Gerald

----- Original Message -----
From: "Joni Colver" <earlybird@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@...
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Re: SMA Notice

Ann Marie Medlar <amedlar1@...>
 

I called FS asking to be notified by email. They said SMA stuff on their site so asked where? They said:

go to search edit box and type

Jaws SMA renewal
But sometimes I forget so I wrote to
support@...
I should have stated that FS could also save on mailing costs.
BTW I have always just called FS and gave them my cc number without my signature.
Here is what I asked FS:
Dear Management at FS:
You state that your company fosters the independence for the blind so I suggest that active clients on your database not only receive a printed letter in the mail but also receive an email notifying him or her that their SMA for renewal for Jaws or OpenBook or other products are due. If paid by a specific date then the FS discount applies.
I would imagine when you automatic snail mail a letter notifying customers that their SMA is expiring, that many may not open the letter on time and more would renew because they would automatically know via email. This is a very simple implementation and could be triggered when your letters are triggered.
I know that this form letter appears on your web site but an email would remind all of us about new upgrades to all FS software and products.
Just an idea to improve my own independence.

Sincerely,
Ann Marie Medlar

----- Original Message -----
From: "Farfar on Laptop" <dgcarlson@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 1:28 PM
Subject: Re: SMA Notice


Ann,

Good observation: "...fill it out online, then snail mail it to FS.
What????"

I guess they need a valid signature? Seems a strange way to do it in this
day and age of electronic signatures. And isn't there a fax number, at the
very least?

I'd just do it over the phone and get instant gratification. And save the
postage.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Ann Byrne" <annakb@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 10:23
Subject: Re: SMA Notice


I looked at the online form to fill out to update my SMA. You can
fill it out online, then snail mail it to FS. What????

In light of the recent discussion about JAWS SMAs, I just received notice
by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the
snail
mail.

I just can't wait to spend more money!
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Re: SMA Notice

Joni Colver <earlybird@...>
 

Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni

----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


Re: Jaws 11 / Focus 40 BT

Ann Byrne
 

Under setting center, go to Braille, general, translation options. I suppose just tinker there, but it sounds like the right place.

Good luck!

Hi Richard,

I don't know the answer to your question, but Freedom Scientific
might. You may want to give them a call.

1-727-803-8600.

Kim

On 11/2/11, Richard Holloway <rholloway@...> wrote:
My daughter has been using her FS Focus 40 BT in uncontracted braille mode
with Jaws 11 for quite a while, but she had use one before in contracted
mode. I believe she said it always displays contracted but she has to type
uncontracted. I actually didn't realize the keyboard was running
uncontracted as she flies along pretty quickly and it looks the same to
confused sighted parents like myself trying to keep track of our
braille-using kids.

Can someone tell me how to toggle between contracted and
uncontracted (grade
2 / grade 1) please? I suspect it is a simple keystroke, but I'm
not finding
the solution in the print manual, nor does my third grader see it in the
braille version. (She's actually often able to find things like this for
herself.)

Thanks so much for any help with this.
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--
Kimberly

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Re: SMA Notice

Adrian Spratt
 

Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.

Choo choo.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Joni Colver
Sent: Thursday, November 03, 2011 1:27 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Adrian, my ticket to climb back on board the FS train was over $500. Ouch!
That was to get 13 and an SMA for 14 and 15. I learned my lesson and plan
to stay more current with SMAs from now on.

Joni
----- Original Message -----
Subject: SMA Notice


In light of the recent discussion about JAWS SMAs, I just received notice by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the snail
mail.

I just can't wait to spend more money!


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Re: SMA Notice

Adrian Spratt
 

You wouldn't be suggesting FS hasn't yet entered the 21st century, would
you? Tisk.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Ann Byrne
Sent: Thursday, November 03, 2011 1:23 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

I looked at the online form to fill out to update my SMA. You can
fill it out online, then snail mail it to FS. What????

In light of the recent discussion about JAWS SMAs, I just received
notice by email that my SMA renewal is on its way by snail mail. I
assume many of us whose SMAs run out with JAWS 13 will be receiving the
email and/or the snail mail.

I just can't wait to spend more money!
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Re: SMA Notice

Dave...
 

Ann,

Good observation: "...fill it out online, then snail mail it to FS.
What????"

I guess they need a valid signature? Seems a strange way to do it in this
day and age of electronic signatures. And isn't there a fax number, at the
very least?

I'd just do it over the phone and get instant gratification. And save the
postage.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

----- Original Message -----
From: "Ann Byrne" <annakb@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Thursday, November 03, 2011 10:23
Subject: Re: SMA Notice


I looked at the online form to fill out to update my SMA. You can
fill it out online, then snail mail it to FS. What????

In light of the recent discussion about JAWS SMAs, I just received notice
by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the
snail
mail.

I just can't wait to spend more money!
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Re: SMA Notice

Joni Colver <earlybird@...>
 

Adrian, my ticket to climb back on board the FS train was over $500. Ouch!
That was to get 13 and an SMA for 14 and 15. I learned my lesson and plan
to stay more current with SMAs from now on.

Joni

----- Original Message -----
Subject: SMA Notice


In light of the recent discussion about JAWS SMAs, I just received notice by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the snail
mail.

I just can't wait to spend more money!


Re: What kind of tech support is that?

Adrian Spratt
 

Gary,

I'm glad you clarified. It crossed my mind to be clearer this morning, but
it was early and my mind was a bit foggy.

Do you agree with this? FS should have suggested that Kimber first try the
/default switch method. If nothing changed, it would show that neither her
user settings nor third party scripts were at fault. However, if the result
had been an improvement in performance, the settings and scripts needed to
be copied to another folder and deleted from the user settings folder. Then,
as you say, the individual files could be copied back one by one to find the
culprit.

I think I'm just restating what you said, but I want to be sure. I do think
FS's proposed initial step was too drastic, causing a lot of work for many
users who would receive it and perhaps discouraging others completely.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Gary King
Sent: Thursday, November 03, 2011 1:04 PM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Adrian,
The two solutions that you are comparing don't have the same purpose.
Running JFW with the /default switch just lets you test the program
temporarily with only the default settings and scripts. This helps you
determine if any settings or third-party scripts in your user settings
folder are at fault.

The other posted solution tells you what to do if the test you just ran
proves that user settings or third-party scripts are the cause of your
problem. It tells you how to get rid of them and start over with the
default settings and scripts. Backing up any third-party scripts preserves
them for placing back in the user settings folder later, preferably one at a
time if you suspect that one of them may be at fault.

Gary King
w4wkz@...
----- Original Message -----
From: "Adrian Spratt" <Adrian@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Thursday, November 03, 2011 6:10 AM
Subject: RE: What kind of tech support is that?


Hi. I'm glad you posted FS's instructions, but I think the suggestion
Matthew posted the other day on this topic is safer and less
time-consuming.
Here's what he wrote:

I believe you should be able to simulate resetting your Jaws settings if
you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13
/default This way, it will reload Jaws, but it will act like it did when
first installed. Then you can see if the problem clears up.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Kimber Gardner
Sent: Thursday, November 03, 2011 6:50 AM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Robert,

Here are the instructions FS sent me for deleting all settings.

To set JAWS to the defaults:

If you are using any third party scripts, back them up first.

1. Press the windows logo key to open the Start Menu.

2. Press the letter P for Programs or go to the all programs sub-menu.

3. Press the letter J till you come to the JAWS version you are looking
for
and press enter.

4. Press Enter on Explore JAWS.

5. Down arrow to explore my settings and press Enter.

6. Press control+A to select all settings then hold down the shift key and
press the delete key. If prompted, press enter on yes.

7. Restart JAWS.

On 11/3/11, Robert Logue <bobcat11@...> wrote: How does one
reset user dialog items to default? I could not find that in settings
center.

I wonder what happens if one deletes everything in the user folder
including
all the sub folders. Would Jaws recreate them or would this really mess it
up?

For example: PersistenceLevelInfo.ini SettingsCenter.ini Classic.SMF
PlaceMarkers File Folder PersonalizedSettings File Folder Sounds File
Folder
transient-session File Folder transient-focus File Folder

----- Original Message -----

From: "Farfar on Laptop" <dgcarlson@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, November 02, 2011 6:49 AM
Subject: Re: What kind of tech support is that?

Kimber,

Agree that the suggestion is nebulous, but it just underscores that they
don't have a clue, or that they can't duplicate what you're experiencing.
The latter is usually what happens to me -- their exact setup matching
mine
works just fine for them.

As to their suggestion of "resetting the JAWS user settings" all I can
think
of is either clear out all your user-defined scripts from the ENU folder
(which you only do after backing them all up somewhere), or using the
settings center and setting the user dialog items to their default values.

Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San
Francisco
Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, November 02, 2011 04:01
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws 13
where in my braille display freezes at random times in random
applications.
I emailed FS tech support as well and here is the answer I received.

"Please try resetting your JAWS user settings. This often clears up issues
of this type."

Now maybe it's me, but what the heck kind of tech support is that? I mean
this is a brand new release and I'm reporting an issue that has never
happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber


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Re: SMA Notice

Ann Byrne
 

I looked at the online form to fill out to update my SMA. You can fill it out online, then snail mail it to FS. What????

In light of the recent discussion about JAWS SMAs, I just received notice by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the snail
mail.

I just can't wait to spend more money!
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