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Re: urgent help please with Outlook
Tom Behler
Brian:
That’s exactly what I did when I had that major problem a year or so ago.
The second person I got finally understood the situation, after a number of hours, and escalated the case to a higher level in their system.
The person I ultimately got to discovered and fixed the issue within a half hour.
But, again, that was many hours, days, and phonecalls later.
This could have been a much more serious issue if I had been working and dealing with this in the work environment where demands on one’s time are great.
I don’t mean to complain or to be negative. This was just my experience.
Tom Behler
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 5, 2020 12:06 PM To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:
I think everyone who has used this service repeatedly has had the same sort of experience every once in a while. The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use. Then, if so inclined, call back. You generally end up with a different tech and in many cases they do know what they're doing. Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363 The purpose of education is not to validate ignorance but to overcome it.
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Re: urgent help please with Outlook
I think Debbie may be right on with her question, until Andrew confirms whether he has actually downloaded the Office installer from Office 365 and installed the suite It makes little sense to speculate. Of course if Microsoft Accessibility had logged in one should assume they checked this. Andrew, also one more question, how do you set Outlook as your default?
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Brian Vogel
Sent: Tuesday, May 5, 2020 9:06 AM To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:
I think everyone who has used this service repeatedly has had the same sort of experience every once in a while. The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on
the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use. Then, if so inclined, call back. You generally end up with a different tech and in many cases they do know what they're doing. Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363 The purpose of education is not to validate ignorance but to overcome it.
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Re: urgent help please with Outlook
On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:
I realize that Microsoft Accessibility can be a valuable source of help for some; but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.I think everyone who has used this service repeatedly has had the same sort of experience every once in a while. The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use. Then, if so inclined, call back. You generally end up with a different tech and in many cases they do know what they're doing. 'Tis the nature of tech support, no matter whose. -- Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363 The purpose of education is not to validate ignorance but to overcome it.
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Re: urgent help please with Outlook
Tom Behler
Debby:
I have had similar negative experiences with Microsoft Accessibility, especially when it comes to Outlook e-mail.
Last year, we spent several weeks and many hours on an Outlook issue, only to find that the culprit was a Microsoft app that had been put on my computer in an update. The app prevented me from sending e-mail from my personal g-mail account. The culprit was something called the Microsoft Store Killer Control app. It is a gaming app of some sort.
I’ve had additional less serious problems with them on some of the most basic Outlook issues, when I ended up suggesting the solution that ultimately worked.
In saying this, I realize that Microsoft Accessibility can be a valuable source of help for some; but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.
Dr. Tom Behler
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Debby Hill
Sent: Tuesday, May 5, 2020 11:09 AM To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
Hi Andrew,
I may be way off with this, but are you using Outlook on the web or have you downloaded it to your computer. When I read Office 365, I think of it being the web version. From what I have read, that isn’t as accessible with JAWS as what you download. If I am wrong about all of this, I know that someone will let us know.
By the way, one weekend my sister, a JAWS user had a significant problem with Windows and JAWS. We called Microsoft accessibility and spent over two hours off and on trouble shooting the problem. They didn’t fix it. Her Neighbor had it fixed in less than 30 minutes. My confidence in them was shaken, but it could have been just weekend help.
Good Luck!
Debby
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew Summers via groups.io
Yes they did.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Did they log into your machine? If not, you got a poor example of a support person. I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system. Richard Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020
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Re: urgent help please with Outlook
This screams out for either doing a repair install on Office/Outlook (which I'd do first, if it's an option) or a complete uninstall/reinstall on Office/Outlook (which would require setting up your e-mail accounts again).
All of this presumes that the account(s) have been being accessed via IMAP or Exchange, not POP. And if you've been using POP and have the option to shift to IMAP access, you should do so. -- Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363 The purpose of education is not to validate ignorance but to overcome it.
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Re: urgent help please with Outlook
Debby Hill
Hi Andrew,
I may be way off with this, but are you using Outlook on the web or have you downloaded it to your computer. When I read Office 365, I think of it being the web version. From what I have read, that isn’t as accessible with JAWS as what you download. If I am wrong about all of this, I know that someone will let us know.
By the way, one weekend my sister, a JAWS user had a significant problem with Windows and JAWS. We called Microsoft accessibility and spent over two hours off and on trouble shooting the problem. They didn’t fix it. Her Neighbor had it fixed in less than 30 minutes. My confidence in them was shaken, but it could have been just weekend help.
Good Luck!
Debby
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew Summers via groups.io
Sent: Tuesday, May 05, 2020 9:23 AM To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
Yes they did.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Did they log into your machine? If not, you got a poor example of a support person. I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system. Richard Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020 www.turner42.com
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Re: Test mail
tina sohl
Hi. Your messages are coming through.
toggle quoted messageShow quoted text
On 5/4/20, Cornelius <appalgreen@gmail.com> wrote:
Hi all,
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Re: urgent help please with Outlook
Richard Turner
Well, that really sucks. So, you went into the default settings and selected Outlook as the default mail client, and you have Outlook all signed in, is this on a Microsoft Exchange account or just a local Microsoft account?
Do you have any other mail clients installed other than the native Windows Mail?
Have you considered reinstalling Microsoft 365?
Richard "There's a nap for that." - an anonymous cat in a window in Portland, Oregon.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Andrew Summers via groups.io
Sent: Tuesday, May 5, 2020 6:23 AM To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
Yes they did.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Richard Turner
Did they log into your machine? If not, you got a poor example of a support person. I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system. Richard Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020
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Re: urgent help please with Outlook
Andrew Summers
Yes they did.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: 05 May 2020 14:04 To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
Did they log into your machine? If not, you got a poor example of a support person. I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system. Richard Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."
Sent with the iPhone SE 2020 www.turner42.com
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Re: urgent help please with Outlook
Richard Turner
Did they log into your machine?
toggle quoted messageShow quoted text
If not, you got a poor example of a support person.
I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system. Richard
Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good." Sent with the iPhone SE 2020
www.turner42.com
On May 5, 2020, at 5:45 AM, Andrew Summers via groups.io <asummers112@...> wrote:
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Re: New Book on Using Zoom with Screen Readers and the iPhone
Richard Turner
David was not talking about Jonathan Mosen's audio guide to using Zoom, which by the way is very good, but also 3 years old.He is talking about a new book that also covers Windows, and iOS. The full title is:GETTING STARTED WITH ZOOM MEETINGS: A GUIDE FOR JAWS, NVDA, AND IPHONE VOICEOVER USERSby Heather Thomas.
Heather's book is text, not audio, which may be more useful since you could actually look things up in it.
Richard
Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good." Sent with the iPhone SE 2020
www.turner42.com
On May 5, 2020, at 5:07 AM, John Doering <john.doering@...> wrote:
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Re: the latest update to jaws 2020 giving me a fit
Marie
I am not sure how you can verify the performance with Apple and Voiceover. Yes, I use and love my iPhone, but there are literally thousands of apps that are definitely not accessible using Voice over and even some of the native apps don't always work easily with it.
toggle quoted messageShow quoted text
I have tried NVDA Narrator, and, overall find that Jaws works better than either most of the time. I have also used Talk Back with Android as well as the voice on the Samsung phones and got tired of fighting to get anything done. I have been using Jaws for 20 years and only use a minimum of what it can do and it is, an probably always will be my "go to" screen reader. The beautiful part is, no one is forcing you or anyone else to choose one screen reader.
On 5/5/2020 4:18 AM, Dan Longmore wrote:
The reliability of Apple and voiceover is much more consistent with abs and jaws is at this time. If as jaws claims they are the leader they should be setting the standard and reliability with most apps sadly this is not the case
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Re: urgent help please with Outlook
Andrew Summers
I’ve done that and they can not replicate why.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Doering
Sent: 05 May 2020 13:30 To: main@jfw.groups.io Subject: Re: urgent help please with Outlook
Andrew: This may be where you would want to call Microsoft accessibility at 800-936-5900
Help is free.
HTH,
John Doering Office: 4147783040 Extn:4063 Industries for the Blind & Visually Impaired accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andrew Summers via groups.io
Hi All, I need your urgent help please with Outlook. I am using windows 10 and Office 365. I don’t get it with JAWS or the built in reader in windows. I have set it as the default mail client. What can I do next? Outlook keeps coming up with the message below.
Microsoft Office Outlook Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client. OK
Microsoft Outlook Microsoft Outlook is not responding If you close the program, it will try to recover your information. Close the program Wait for the program to respond
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Re: urgent help please with Outlook
John Doering
Andrew: This may be where you would want to call Microsoft accessibility at 800-936-5900
Help is free.
HTH,
John Doering Office: 4147783040 Extn:4063 Industries for the Blind & Visually Impaired accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Andrew Summers via groups.io
Sent: Tuesday, May 5, 2020 7:25 AM To: nvda@nvda.groups.io Cc: access-uk@...; JAWS <main@jfw.groups.io>; jaws-uk@... Subject: urgent help please with Outlook
Hi All, I need your urgent help please with Outlook. I am using windows 10 and Office 365. I don’t get it with JAWS or the built in reader in windows. I have set it as the default mail client. What can I do next? Outlook keeps coming up with the message below.
Microsoft Office Outlook Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client. OK
Microsoft Outlook Microsoft Outlook is not responding If you close the program, it will try to recover your information. Close the program Wait for the program to respond
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urgent help please with Outlook
Andrew Summers
Hi All, I need your urgent help please with Outlook. I am using windows 10 and Office 365. I don’t get it with JAWS or the built in reader in windows. I have set it as the default mail client. What can I do next? Outlook keeps coming up with the message below.
Microsoft Office Outlook Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client. OK
Microsoft Outlook Microsoft Outlook is not responding If you close the program, it will try to recover your information. Close the program Wait for the program to respond
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Re: New Book on Using Zoom with Screen Readers and the iPhone
John Doering
Hello: You can get more info about the book and download it for free at:
HTH,
John Doering Office: 4147783040 Extn:4063 Industries for the Blind & Visually Impaired accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Judith Pelaez via groups.io
Sent: Monday, May 4, 2020 6:26 PM To: main@jfw.groups.io Subject: Re: New Book on Using Zoom with Screen Readers and the iPhone
Hi,
That is cool! However, they’re already was a book to learn not only the iOS app but also the windows app and some of the Mac app.
Judith Pelaez
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Re: the latest update to jaws 2020 giving me a fit
Dan Longmore
The reliability of Apple and voiceover is much more consistent with abs and jaws is at this time. If as jaws claims they are the leader they should be setting the standard and reliability with most apps sadly this is not the case
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Re: using chrome's spellcheck with jaws
soner
Hello, while on Chrome, press F6 and continue tabbing until you hear the Chrome Menu and press enter. Then, switch to virtual PC cursor mode, and navigate by heading and locate advance and click spacebar to expand it. Right Under the advance heading, you will be noticing a new heading titled as languages under which you are going to have EnglishLanguage Show language options Spell check which is a toggled control; that means you can turn it on or off by pressing space. Once you turn it on, you will have the 2 spelling options, Basic and Enhanced Spelling respectively which are presented as radio buttons, so that you could make the selection to your liking. Hope this helps
On Mon, May 4, 2020 at 9:11 PM tina sohl <tinabir80@...> wrote: Hi. Does anyone know how do do this especially if you're writing an
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Test mail
Cornelius
Hi all,
Just testing to see if my mail go through the list.
Thank you.
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Re: Saying Hello
Glenn / Lenny
toggle quoted messageShow quoted text
Howdy, and welcome.
Glenn
----- Original Message -----
From: trendingfindings@...
Sent: Monday, May 04, 2020 10:00 PM
Subject: Saying Hello Hey everyone, new to the group. Excited
for this group's content.
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