Date   

moderated Re: Tricky PDF and JAWS issue

Andrew Law
 

Yes, pretty sure this will fix it. It is what I was going to suggest, I have had to do it with many clients.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Tuesday, 15 September 2020 4:11 PM
To: main@jfw.groups.io
Subject: Re: Tricky PDF and JAWS issue

 

Hi, Jim. Make sure you go to Preferences in Adobe Acrobat Reader. Once you are there, Arrow down to Enhanced Security, and turn off both Protected Mode, and Enhanced Security.

 

If this fails, I will write with my phone number, and you may call me. I think that we can figure this out.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jim Portillo
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue

 

Greetings,

 

I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim

 

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moderated Re: how do you get jaws to read titles of songs from a CD you just downloaded from YouTube?

Mario
 

how are the songs being played?

-------- Original Message --------
From: Jim Rawls [mailto:jazzpiano@ca.rr.com]
To: <main@jfw.groups.io>
Date: Tuesday, September 15, 2020, 5:13 PM
Subject: how do you get jaws to read titles of songs from a CD you just downloaded from YouTube?
Hi all, I am running jaws 2020 on a windows ten computer. The Cd I
downloaded is intitled benny goodman's greatest hits. Gut when I go to
listen to it, it doesn't read any titles of the songs. I know they are
there, because my wife who is sighted can see the titles. So, how can I
get jaws to read them? Jim


moderated Re: how do you get jaws to read titles of songs from a CD you just downloaded from YouTube?

Milton Ota
 

Hi,

 

What media player are you using? iTunes, Windows Media, or VLC Media Player?

 

It helps if you tell the list.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Rawls
Sent: Tuesday, September 15, 2020 4:14 PM
To: main@jfw.groups.io
Subject: how do you get jaws to read titles of songs from a CD you just downloaded from YouTube?

 

Hi all, I am running jaws 2020 on a windows ten computer. The Cd I downloaded is intitled benny goodman's greatest hits. Gut when I go to listen to it, it doesn't read any titles of the songs. I know they are there, because my wife who is sighted can see the titles. So, how can I get jaws to read them? Jim


moderated how do you get jaws to read titles of songs from a CD you just downloaded from YouTube?

Jim Rawls
 

Hi all, I am running jaws 2020 on a windows ten computer. The Cd I downloaded is intitled benny goodman's greatest hits. Gut when I go to listen to it, it doesn't read any titles of the songs. I know they are there, because my wife who is sighted can see the titles. So, how can I get jaws to read them? Jim


moderated digital signature with acrobat reeader dc

William Windels
 

Hello,

I have to sign a document with acrobat reader dc with my digital id-card.

There  is a other kind of menu , next to the menu that can be reached with the alt-key

that I can’t reach with the keyboard.

 

Can I detect myself if a pdf-document is accessible to sign so I can explore myself where I can/have to sign?

Are there some settings I can check in adobe acrobat dc?

Other hints/tips?

 

Many thx

 

 

 

William Windels

 

Incident Manager SWF

 


moderated Re: Email from Amazon regarding a return

Van Lant, Robin
 

I’ll test this later, too, as I need to return an item to Amazon.  

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Monday, September 14, 2020 4:35 PM
To: main@jfw.groups.io
Subject: Email from Amazon regarding a return

 

Hello, I’m using windows10, Outlook 2016 and the most recent version of Jaws2020. When an item is returned to Amazon and email is sent with a QR code. Jaws doesn’t recognize the code. In the past I would print out the email and or forward it to my IPhone. This recent return the code doesn’t show up when I print it. Also it doesn’t appear in the email I forwarded to my IPhone. Is there something in Outlook that could be causing the code to disappear? I should say that when I look at the email on my IPhone, it says image removed by sender. I didn’t remove anything. Any thoughts? Cheers, Kevin

 

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moderated Re: On senator's web site

Michael Mote
 

Hi Kevin. This is a Chrome issue. The browser saves addresses for you by default. You can disable this in your settings, and I would, if you enter a lot of addresses using Chrome.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Tuesday, September 15, 2020 9:08 AM
To: main@jfw.groups.io
Subject: On senator's web site

 

Hello, I’m using most recent versions of windows10 and Chrom. I’m on a senator’s web site. I was filling out a form. I wasn’t able to advance to the next screen after filling out the form. I figured there might be an error. I went back to the top of the screen and arrowed down to see if I could find the error. When I got to the place to enter my street address and tried to arrow past it, it went into a menu and said manage addresses. I could only tab off this to advance to the next field. No matter what, I couldn’t arrow from one field to the next. Couldn’t find the error and didn’t even know if that was the problem. I then tabbed back and forth and suddendly I was on a Chrom page for settings. I couldn’t get off this page. What could be the problem? Is it Chrom or the senator’s web site? Thanks, Kevin


moderated On senator's web site

kevin meyers
 

Hello, I’m using most recent versions of windows10 and Chrom. I’m on a senator’s web site. I was filling out a form. I wasn’t able to advance to the next screen after filling out the form. I figured there might be an error. I went back to the top of the screen and arrowed down to see if I could find the error. When I got to the place to enter my street address and tried to arrow past it, it went into a menu and said manage addresses. I could only tab off this to advance to the next field. No matter what, I couldn’t arrow from one field to the next. Couldn’t find the error and didn’t even know if that was the problem. I then tabbed back and forth and suddendly I was on a Chrom page for settings. I couldn’t get off this page. What could be the problem? Is it Chrom or the senator’s web site? Thanks, Kevin


moderated about sounds.

michaeel's mail
 

Hi guys i have only just got a bluetooth head phones today.

And found the cutting in and out every so offen.

So i turned on the new jaws setting to keep bluetooth awake.

Has anyone found any decrese in battery life on computer.

Cheers Michael.


moderated Re: Tricky PDF and JAWS issue

Dani Pagador
 

Hi, Jim.
Just a thought … have you tried opening the .pdf with Microsoft Edge?
Suggesting this because my healthcare provider sends e-mails with
.pdfs that can't be read with Acrobat but can be accessed with Edge.
When I try opening the document with Acrobat, all JFW says is "Open
parent document". My husband has looked at these documents and has
been able to read them without any problems, so I'm assuming it has
something to do with Acrobat and that file not playing nicely with the
screenreader.

Good luck with your class. I really hope you can work the access issues out.

More Later,
Dani

On 9/14/20, Bill White <billwhite92701@dslextreme.com> wrote:
Hi, Jim. Make sure you go to Preferences in Adobe Acrobat Reader. Once you
are there, Arrow down to Enhanced Security, and turn off both Protected
Mode, and Enhanced Security.

If this fails, I will write with my phone number, and you may call me. I
think that we can figure this out.

Bill White
billwhite92701@dslextreme.com

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jim
Portillo
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue

Greetings,

I'll attempt to explain my issue.
I signed up to take a class, and the instructor is suggesting we have a
specific book and workbook. I contacted the publisher, and he said that
although he didn't make the book available to people electronically, he
would make it available to me provided I agree to some pretty sensible
logistics. He has the original files used to print the books, and they are
PDFs.
These files are password protected, so I can view the files but not edit or
change them. I guess there is another password, if I need it, for copying
or printing.
I tried reading the file with Adobe Acrobat Reader, but at first, I must
not
have had some screen reader settings turned on. I went ahead and set them
up and tried rereading the book. Once it was done processing and I tried
reading it, I just kept hearing "blank" whenever I scrolled down. I had an
AIRA agent look at my screen, and he said there were definitely pages of
text on my screen, but I guess JAWS wasn't reading them.
I tried doing a JAWS convenient OCR command, but when I tried putting in
the
password, it didn't like it.
I already paid for these files, so I can't very well return or ask for my
money back. I'm just wondering if I'm doing something wrong or if there's
something else I can try to get these two books to read.
I was also going to try copying and pasting some of the material into a
Word
file, but I guess I'll need the second password for that. I didn't think I
would.
Is there perhaps some other setting in Adobe? I remember having a similar
problem in the past, but that particular PDF wasn't locked. I still
couldn't get it to read; although, I was able to get JAWS OCR to read most
of it.
If anyone has any ideas, I'd appreciate them.
Thanks much.
Jim






moderated Re: Tricky PDF and JAWS issue

Bill White <billwhite92701@...>
 

Hi, Jim. Make sure you go to Preferences in Adobe Acrobat Reader. Once you are there, Arrow down to Enhanced Security, and turn off both Protected Mode, and Enhanced Security.

 

If this fails, I will write with my phone number, and you may call me. I think that we can figure this out.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jim Portillo
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue

 

Greetings,

 

I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim

 


moderated Re: Tricky PDF and JAWS issue

Randy Barnett
 

www.crackmypdf.com can do password protected PDF's. The problem is most likely that the PDF is a bunch of images and not actual text so it cant read it. OCR'ing a text book for a class is very problematic since it always has errors and this can make it impossible to use in a school environment.

On 9/14/2020 7:17 PM, netbat66 wrote:
i think there is also a setting to turn off protected mode. but i never had to go that far.
this probibly won't work if it has a password to copy the content of the files.
but you could try importing them into openbook or docuscan if you have them.
you could also try to convert them on line with
https://www.robobraille.org/
they  don't say if they can convert protected files though.

-----Original Message----- From: Jim Portillo
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue



Greetings,



I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim







moderated Re: Tricky PDF and JAWS issue

netbat66
 

i think there is also a setting to turn off protected mode. but i never had to go that far.
this probibly won't work if it has a password to copy the content of the files.
but you could try importing them into openbook or docuscan if you have them.
you could also try to convert them on line with
https://www.robobraille.org/
they don't say if they can convert protected files though.

-----Original Message-----
From: Jim Portillo
Sent: Monday, September 14, 2020 6:44 PM
To: Jim Portillo
Subject: Tricky PDF and JAWS issue



Greetings,



I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook. I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics. He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them. I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on. I went ahead and set them up and tried rereading the book. Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down. I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back. I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that. I didn’t think I would.

Is there perhaps some other setting in Adobe? I remember having a similar problem in the past, but that particular PDF wasn’t locked. I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim


moderated Re: Tricky PDF and JAWS issue

Richard Turner
 

Another thought is to useWindows Explorer, and bring up the context menu and select recognize with Jaws, or whatever it is called and see if it will ask for the password and let you put it in then do the OCR process.
You may have to dig through the settings in Adobe to find if there is another accessibility setting that should be set.




Richard
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

On Sep 14, 2020, at 6:52 PM, Dean Martineau <topdot@...> wrote:



This may be hard to solve. If you have Microsoft 365, use Open with or SendTo and try opening the PDF in Word. Less likely, try opening it in K1000 if you happen to have that. 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: Monday, September 14, 2020 9:44 PM
To: Jim Portillo <portillo.jim@...>
Subject: Tricky PDF and JAWS issue

 

Greetings,

 

I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim

 


moderated Re: Tricky PDF and JAWS issue

Dean Martineau <topdot@...>
 

This may be hard to solve. If you have Microsoft 365, use Open with or SendTo and try opening the PDF in Word. Less likely, try opening it in K1000 if you happen to have that. 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Portillo
Sent: Monday, September 14, 2020 9:44 PM
To: Jim Portillo <portillo.jim@...>
Subject: Tricky PDF and JAWS issue

 

Greetings,

 

I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim

 


moderated Tricky PDF and JAWS issue

Jim Portillo
 

Greetings,

 

I’ll attempt to explain my issue.

I signed up to take a class, and the instructor is suggesting we have a specific book and workbook.  I contacted the publisher, and he said that although he didn’t make the book available to people electronically, he would make it available to me provided I agree to some pretty sensible logistics.  He has the original files used to print the books, and they are PDFs.

These files are password protected, so I can view the files but not edit or change them.  I guess there is another password, if I need it, for copying or printing.

I tried reading the file with Adobe Acrobat Reader, but at first, I must not have had some screen reader settings turned on.  I went ahead and set them up and tried rereading the book.  Once it was done processing and I tried reading it, I just kept hearing “blank” whenever I scrolled down.  I had an AIRA agent look at my screen, and he said there were definitely pages of text on my screen, but I guess JAWS wasn’t reading them.

I tried doing a JAWS convenient OCR command, but when I tried putting in the password, it didn’t like it.

I already paid for these files, so I can’t very well return or ask for my money back.  I’m just wondering if I’m doing something wrong or if there’s something else I can try to get these two books to read.

I was also going to try copying and pasting some of the material into a Word file, but I guess I’ll need the second password for that.  I didn’t think I would.

Is there perhaps some other setting in Adobe?  I remember having a similar problem in the past, but that particular PDF wasn’t locked.  I still couldn’t get it to read; although, I was able to get JAWS OCR to read most of it.

If anyone has any ideas, I’d appreciate them.

Thanks much.

Jim

 


moderated Re: Email from Amazon regarding a return

Alan Robbins
 

Kevin,

 

I have not done this with the most recent Jaws2020 update but have with the previous version of Jaws 2020. The rest of my setup is same as yours. I have never had to forward to my iPhone as my Gmail account is on both my computer as well as iPhone. Can you install the email address you receive on your computer on your iPhone?

 

Alan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Monday, September 14, 2020 6:35 PM
To: main@jfw.groups.io
Subject: Email from Amazon regarding a return

 

Hello, I’m using windows10, Outlook 2016 and the most recent version of Jaws2020. When an item is returned to Amazon and email is sent with a QR code. Jaws doesn’t recognize the code. In the past I would print out the email and or forward it to my IPhone. This recent return the code doesn’t show up when I print it. Also it doesn’t appear in the email I forwarded to my IPhone. Is there something in Outlook that could be causing the code to disappear? I should say that when I look at the email on my IPhone, it says image removed by sender. I didn’t remove anything. Any thoughts? Cheers, Kevin

 


moderated Re: Email from Amazon regarding a return

Richard Turner
 

Here is the text from the web site Brian provided:

How to Download All Images Automatically

You can allow Outlook to download images automatically by following these easy steps:

  1. Open Outlook.
  2. Click “File”, then “Options”.
  3. Click “Trust Center,” and then click “Trust Center Settings.”
  4. Find where it says “Automatic Download” and uncheck the box that says “Don’t download pictures automatically in HTML email messages or RSS items.”

These steps work for Outlook 2019, 2016, 2013, and 2010 versions. If you are using the 2007 version, things are a little different. Here is how to set the automatic image download for this version:

  1. Open Outlook.
  2. Click “Tools,” and “Trust Center.”
  3. Find the “Automatic Download” option.
  4. Uncheck “Don’t download pictures automatically in HTML email messages or RSS items.”

 

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, September 14, 2020 4:18 PM
To: main@jfw.groups.io
Subject: Re: Email from Amazon regarding a return

 

How To Automatically Download Images In Outlook

Although the "message removed by sender" does not seem to be consistent with an issue related to an image not downloading.  I've encountered this on very rare occasions, but have never been able to determine a root cause, so don't be surprised if Microsoft won't, either.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Email from Amazon regarding a return

 

How To Automatically Download Images In Outlook

Although the "message removed by sender" does not seem to be consistent with an issue related to an image not downloading.  I've encountered this on very rare occasions, but have never been able to determine a root cause, so don't be surprised if Microsoft won't, either.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Email from Amazon regarding a return

Randy Barnett
 

Make sure the images are loading because I guarantee it's a gif or some sort of picture. Usually in the email itself I often see a link saying load all images look for something like that and click on it.

Randy Barnett

On Sep 14, 2020, at 3:46 PM, kevin meyers <kman2020@...> wrote:



It is an email from Amazon. I did talk to Amazon and they had no idea of why this happens. I will call Microsoft accessibility. Thanks, Kevin

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Monday, September 14, 2020 5:40 PM
To: main@jfw.groups.io
Subject: Re: Email from Amazon regarding a return

 

First, make sure it is really from Amazon.

 

The sender would be Amazon, not you.

 

I don’t know if Outlook has a setting to block images in email.

I’d either call Microsoft Accessibility, or call Amazon customer service to see if they can help.

 

 

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Monday, September 14, 2020 3:35 PM
To: main@jfw.groups.io
Subject: Email from Amazon regarding a return

 

Hello, I’m using windows10, Outlook 2016 and the most recent version of Jaws2020. When an item is returned to Amazon and email is sent with a QR code. Jaws doesn’t recognize the code. In the past I would print out the email and or forward it to my IPhone. This recent return the code doesn’t show up when I print it. Also it doesn’t appear in the email I forwarded to my IPhone. Is there something in Outlook that could be causing the code to disappear? I should say that when I look at the email on my IPhone, it says image removed by sender. I didn’t remove anything. Any thoughts? Cheers, Kevin

 

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