-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ann Byrne
Sent: October 17, 2020 12:39 PM
To: main@jfw.groups.io
Subject: Re: Technical support sure takes their sweet time

When I logged on to the FS site this week the first item was a message saying
they were having technical problems, asking for patience. I had a response
this morning to my communication of earlier this week too. Maybe things are
finally back to normal???
whatever that is.

At 01:10 PM 10/17/2020, you wrote:

>I wrote Freedom Scientific's technical support 7 days ago.
>
>Today, I received the email confirming they received my request.
>
>
>
>I'm glad it wasn't that important.
>
>
>
>
>
>
>
>
>
>Richard
>
>"He that cannot forgive others breaks the bridge over which he must
>pass himself," and we forget that only grace can break the cycle of
>ancient hatreds among peoples. (It is notable that while I have
>regretted not granting grace to others, I've never once regretted
>extending it.)" - Edward Herbert
>
>
>

At 01:10 PM 10/17/2020, you wrote:

I wrote Freedom Scientific's technical support 7 days ago.

Today, I received the email confirming they received my request.



I'm glad it wasn't that important.









Richard

"He that cannot forgive others breaks the bridge over which he must pass himself," and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I've never once regretted extending it.)" - Edward Herbert

On 10/17/20, Don H <lmddh50@adams.net> wrote:

I have never in 20 years had a quick response by Emailing FS. Best to
call if you need help.

On 10/17/2020 1:37 PM, Chris Hill wrote:

They've been having internet and phone problems, it is normally much
faster than that.



On 10/17/2020 13:10, Richard Turner wrote:

I wrote Freedom Scientific’s technical support 7 days ago.

Today, I received the email confirming they received my request.

I’m glad it wasn’t that important.

Richard

"He that cannot forgive others breaks the bridge over which he must
pass himself,” and we forget that only grace can break the cycle of
ancient hatreds among peoples. (It is notable that while I have
regretted not granting grace to others, I’ve never once regretted
extending it.)" - Edward Herbert

They've been having internet and phone problems, it is normally much faster than that.

On 10/17/2020 13:10, Richard Turner wrote:

I wrote Freedom Scientific’s technical support 7 days ago.

Today, I received the email confirming they received my request.

 

I’m glad it wasn’t that important.

 

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

I wrote Freedom Scientific’s technical support 7 days ago.

Today, I received the email confirming they received my request.

 

I’m glad it wasn’t that important.

 

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tammy Freitag
Sent: Wednesday, October 14, 2020 5:56 PM
To: main@jfw.groups.io
Subject: Re: Protected files in MS word

 

Kevin,

When I open an attachment, I just press F6.  Can then arrow to the word “Enable” and select it.  You can then save it or you can save the attachment, then press F6 and keep on going.

 

Hope that helps!

Tammy

 

 

Hello,

I’m using the most recent versions of Jaws2020 and MS word2016. When ever someone sent me a MS word file it is always in protected mode. A number of people that sent me the file didn’t send the file in protected mode. Is there a way to stop this from happening? To read it I have to move in and out of the window. I cannot save the file so I would copy it and paste it in another file. I was able to save attachments in Outlook. I still would like to be able to open the file from the email, read it and then save it.

Thanks,

Kevin

 

On Oct 16, 2020, at 10:38 AM, Jim <jimk8@frontier.com> wrote:

What is the Jaws hotkey to jump by line of text while on the net?
Thanks
Jim
--
Jim Elsner

----- Original Message -----
From: "Milton Ota" <mota1252@gmail.com>
To: <main@jfw.groups.io>
Sent: Friday, October 16, 2020 12:42 PM
Subject: Re: Jaws jumping by line of text on the web


Well, you could use the letter J and enter a line number ...

Other ways to jump around on a web page would be by headings using the
letter h or shift-h

The letter P to move by paragraph and Shift-P to go backward.

There are others so you need to be a little more specific.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim
Sent: Friday, October 16, 2020 8:48 AM
To: Jaws help <main@jfw.groups.io>
Subject: Jaws jumping by line of text on the web

What is the Jaws hotkey to jump by line of text while on the net?
Thanks
Jim
--
Jim Elsner

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim
Sent: Friday, October 16, 2020 8:48 AM
To: Jaws help <main@jfw.groups.io>
Subject: Jaws jumping by line of text on the web

What is the Jaws hotkey to jump by line of text while on the net?
Thanks
Jim
--
Jim Elsner

----- Original Message -----
From: "Jim" <jimk8@frontier.com>
To: "Jaws help" <main@jfw.groups.io>
Sent: Friday, October 16, 2020 8:48 AM
Subject: Jaws jumping by line of text on the web


What is the Jaws hotkey to jump by line of text while on the net?
Thanks
Jim
--
Jim Elsner

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim
Sent: Friday, October 16, 2020 6:48 AM
To: Jaws help <main@jfw.groups.io>
Subject: Jaws jumping by line of text on the web

What is the Jaws hotkey to jump by line of text while on the net?
Thanks
Jim
--
Jim Elsner

-------- Original Message --------
From: Mario [mailto:mrb620@hotmail.com]
To: main@jfw.groups.io
Date: Friday, October 16, 2020, 10:55 AM
Subject: Using Cisco Packet Tracer with JAWS
when I tried to pursue an opportunity to learn this trade a decade ago,
I was told that all of the simulation software like Router Simm and
Packet Tracer renders drawings and scenarios in 3D, and the problem is
making it so JAWS or some other screen reader can interact with 3D like
a sighted user would. in terms of having a professional scripter for
JAWS write a script, it would be very difficult and complex, and by the
time the script has been completed and tested, there would be a very
slim chance that the script would work at all.

since then, I remember that Packet Tracer had employed 4 or so keyboard
shortcuts, but don't know if they were removed or still remain. this was
Cisco's solution for adding adaptive accessibility.

-------- Original Message --------
From: Callum Stoneman via groups.io
[mailto:callum.stoneman=icloud.com@groups.io]
To: main@jfw.groups.io
Date: Friday, October 16, 2020, 9:27 AM
Subject: Using Cisco Packet Tracer with JAWS
Hi all,
I have recently started a new job on an IT Networks team and am being
encouraged by my employer to take a Cisco CCNA qualification as it will
help massively with my future career in this field. I am interested in
doing this, but the problem is that much of the Cisco content relies
heavily on their Packet Tracer network simulation software.
When I first started at university around three years ago, our course
also used a lot of the CCNA content and we tried back then using Packet
Tracer with JAWS, but with no success. As soon as the program is
launched, JAWS says nothing. When pressing tab or the arrow keys,
nothing at all is spoken, not even "blank". Me and my tutors contacted
Cisco in the hope that they could help or recommend an alternative, but
they were less than helpful so we were left to find alternatives for
ourselves, which we did. I studied the CCNA content and got my degree,
but I'm not CCNA qualified on paper, plus the content changed at the
start of this year, so I am now studying it again for work.
Three years later, things are no better with the latest version of
Packet Tracer and JAWS 2020, and the alternative method I used at
university (using physical devices instead of virtual ones) is not
possible at work especially in the current situation. I have contacted
Cisco again and this time they seem a little more helpful. They claim
that they have tested Packet Tracer with JAWS 2020 and, in their words,
"it works, but with some gaps" and they seem completely stuck for
answers as to why it doesn't work with JAWS at all on my machine, but it
does for them. They of course tried blaming the user at first, "Is your
speech set to mute? Is your volume set to an audible level?" etc etc. It
would be wrong for me to say that I'm a JAWS expert, but I'm certainly
not a beginner. I have used JAWS for many years and am very familiar
with it, but nothing I try makes any improvement with Packet Tracer.
The person who I have been in touch with from Cisco's accessibility team
has now put me in touch with one of the Packet Tracer developers and I'm
currently trying to arrange a call with them in the hope that we can
figure this out, however I would like to know if I'm missing something
with this.
Has anyone else had experience with Packet Tracer? If you have got it to
work, any tips/workarounds would be hugely appreciated. Equally, if you
have tried it out recently and have found it to be inaccessible, I would
like to know so that I can provide as much detail as possible if/when I
speak to Cisco.
Many thanks in advance for any help and comments.
Callum







.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: Friday, October 16, 2020 10:56 AM
To: main@jfw.groups.io
Subject: Re: Using Cisco Packet Tracer with JAWS

when I tried to pursue an opportunity to learn this trade a decade ago, I was told that all of the simulation software like Router Simm and Packet Tracer renders drawings and scenarios in 3D, and the problem is making it so JAWS or some other screen reader can interact with 3D like a sighted user would. in terms of having a professional scripter for JAWS write a script, it would be very difficult and complex, and by the time the script has been completed and tested, there would be a very slim chance that the script would work at all.

since then, I remember that Packet Tracer had employed 4 or so keyboard shortcuts, but don't know if they were removed or still remain. this was Cisco's solution for adding adaptive accessibility.

-------- Original Message --------
From: Callum Stoneman via groups.io
[mailto:callum.stoneman=icloud.com@groups.io]
To: main@jfw.groups.io
Date: Friday, October 16, 2020, 9:27 AM
Subject: Using Cisco Packet Tracer with JAWS Hi all, I have recently started a new job on an IT Networks team and am being encouraged by my employer to take a Cisco CCNA qualification as it will help massively with my future career in this field. I am interested in doing this, but the problem is that much of the Cisco content relies heavily on their Packet Tracer network simulation software.
When I first started at university around three years ago, our course also used a lot of the CCNA content and we tried back then using Packet Tracer with JAWS, but with no success. As soon as the program is launched, JAWS says nothing. When pressing tab or the arrow keys, nothing at all is spoken, not even "blank". Me and my tutors contacted Cisco in the hope that they could help or recommend an alternative, but they were less than helpful so we were left to find alternatives for ourselves, which we did. I studied the CCNA content and got my degree, but I'm not CCNA qualified on paper, plus the content changed at the start of this year, so I am now studying it again for work.
Three years later, things are no better with the latest version of Packet Tracer and JAWS 2020, and the alternative method I used at university (using physical devices instead of virtual ones) is not possible at work especially in the current situation. I have contacted Cisco again and this time they seem a little more helpful. They claim that they have tested Packet Tracer with JAWS 2020 and, in their words, "it works, but with some gaps" and they seem completely stuck for answers as to why it doesn't work with JAWS at all on my machine, but it does for them. They of course tried blaming the user at first, "Is your speech set to mute? Is your volume set to an audible level?" etc etc. It would be wrong for me to say that I'm a JAWS expert, but I'm certainly not a beginner. I have used JAWS for many years and am very familiar with it, but nothing I try makes any improvement with Packet Tracer.
The person who I have been in touch with from Cisco's accessibility team has now put me in touch with one of the Packet Tracer developers and I'm currently trying to arrange a call with them in the hope that we can figure this out, however I would like to know if I'm missing something with this.
Has anyone else had experience with Packet Tracer? If you have got it to work, any tips/workarounds would be hugely appreciated. Equally, if you have tried it out recently and have found it to be inaccessible, I would like to know so that I can provide as much detail as possible if/when I speak to Cisco.
Many thanks in advance for any help and comments.
Callum

-------- Original Message --------
From: Callum Stoneman via groups.io [mailto:callum.stoneman=icloud.com@groups.io]
To: main@jfw.groups.io
Date: Friday, October 16, 2020, 9:27 AM
Subject: Using Cisco Packet Tracer with JAWS
Hi all,
I have recently started a new job on an IT Networks team and am being
encouraged by my employer to take a Cisco CCNA qualification as it will
help massively with my future career in this field. I am interested in
doing this, but the problem is that much of the Cisco content relies
heavily on their Packet Tracer network simulation software.
When I first started at university around three years ago, our course
also used a lot of the CCNA content and we tried back then using Packet
Tracer with JAWS, but with no success. As soon as the program is
launched, JAWS says nothing. When pressing tab or the arrow keys,
nothing at all is spoken, not even "blank". Me and my tutors contacted
Cisco in the hope that they could help or recommend an alternative, but
they were less than helpful so we were left to find alternatives for
ourselves, which we did. I studied the CCNA content and got my degree,
but I'm not CCNA qualified on paper, plus the content changed at the
start of this year, so I am now studying it again for work.
Three years later, things are no better with the latest version of
Packet Tracer and JAWS 2020, and the alternative method I used at
university (using physical devices instead of virtual ones) is not
possible at work especially in the current situation. I have contacted
Cisco again and this time they seem a little more helpful. They claim
that they have tested Packet Tracer with JAWS 2020 and, in their words,
"it works, but with some gaps" and they seem completely stuck for
answers as to why it doesn't work with JAWS at all on my machine, but it
does for them. They of course tried blaming the user at first, "Is your
speech set to mute? Is your volume set to an audible level?" etc etc. It
would be wrong for me to say that I'm a JAWS expert, but I'm certainly
not a beginner. I have used JAWS for many years and am very familiar
with it, but nothing I try makes any improvement with Packet Tracer.
The person who I have been in touch with from Cisco's accessibility team
has now put me in touch with one of the Packet Tracer developers and I'm
currently trying to arrange a call with them in the hope that we can
figure this out, however I would like to know if I'm missing something
with this.
Has anyone else had experience with Packet Tracer? If you have got it to
work, any tips/workarounds would be hugely appreciated. Equally, if you
have tried it out recently and have found it to be inaccessible, I would
like to know so that I can provide as much detail as possible if/when I
speak to Cisco.
Many thanks in advance for any help and comments.
Callum

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Don Walls
Sent: October 15, 2020 9:51 PM
To: main@jfw.groups.io
Subject: Re: TCM and JAWS