Date   

Re: Netflix not accessible to blind people using a laptop and screen reading software.

Joshua Hori
 

Using Windows 7, JAWS 16 and Firefox. Full disclosure: I’m a sited user with screenreader experience. (I prefer Firefox since I get the best experience with a screenreader)

 

It seems that Netflix isn’t providing “focus" on content once selected. For instance, I can navigate the site using a screenreader by headers and/or links, (I bring up the links list and look for “Audio Descriptions” and press enter, then I bring up the links list again and navigate the list of movies that are now available) but once I find a movie I would like to watch, I press enter, but can’t access the new menu that drops down to play the content, it just keeps navigating to the next movie. The work around is to immediately bring up the headers, navigate to the header that’s listed and press enter, which then allows me to access the content within the dropdown (press tab once to access the play link).

 

TV shows are difficult to navigate as they all state “Play link” (instead of “play episode 8”) and do not announce the episode without using the arrow keys (press down a couple of times to hear more about the episode). For TV seasons there is a dropdown button to change seasons using the mouse, but I can’t locate the button with a screenreader without using the virtual cursor, and I can’t access the dropdown menu with a keyboard at all. You can access other episodes using the “see previous titles Button” and “see more titles Button” (bring up the form fields list to easily find these), but this is only for the season displayed.

 

I hope this helps some.

 

Best,

 

Joshua

 

From: Daniel McBride [mailto:dlmlaw@...]
Sent: Monday, November 30, 2015 9:37 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

To: Tim Ford

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.

Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 


Re: List Migration largely complete.

Andre Jarreau <andre.jarreau@...>
 

All good here.

 

From: James Homuth [mailto:james@...]
Sent: Monday, November 30, 2015 11:45 AM
To: jfw@groups.io
Subject: List Migration largely complete.

 

Everyone has been moved over successfully from the old list. I'll now be working with the groups.io folks to get our archives moved over. If there are issues with the new list, feel free to address them with me at your convenience.

 

Moderator candidates, I will be getting in touch with those I've chosen later in the week. It was supposed to have been done by now, but unforseen complications have put a bit of a kink in that plan.

 

James,

List Admin 




Re: Testing the new Site!

Andre Jarreau <andre.jarreau@...>
 

How to do using Win7 64. J17. Off 2010 & Outlook 2010?

 

From: James Homuth [mailto:james@...]
Sent: Monday, November 30, 2015 11:21 AM
To: jfw@groups.io
Subject: Re: Testing the new Site!

 

Please delete the lists.the-jdh.com email information. I will no longer be approving posts sent to that address and it will be going away shortly.




Re: Jaws 17, NBA, NFL, college football and MLB scores are missing from research it

dennis
 

i'm sure it will have to be in an update. incidently those haven't worked in a while now.

On 11/30/2015 11:26 AM, ken lawrence via Groups.io wrote:
Hi list, ken here with a question.  on Jaws 17, NBA, NFL, college football and MLB scores are missing from research it.  I was troubleshooting an installation issue, and the support rep said that ESPN was blocking them.  if freedom scientific is able to get that part of research it back, will it work automaticly with the current jaws or will we have to wait for an update?  FS says they are talking with ESPN not sure if maybe they will switch to another source like CBS sports or fox or NBC sports.  hope they get that back.  love sports and liked being able to get that kind of info.  also hope they maybe add other things to research it with future jaws versions. 


testing

cecropia64
 

just making sure it works.


RSS feature for he list

Dennis Brown
 

Hi guys,
When I went to the new list site, I found a link for Feed.  I subscribed and was very pleasantly surprised to find that I can now read the list in my feed reader!  I use IE, so the h takes me to the beginning of each message!  Nice switch-over!

Thanks,
Dennis Brown


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Gaylen Kapperman
 

I should add that I am using Windows 7.

Gaylen Kapperman

 

 

From: Greg Nickel [mailto:greg.nickel.works@...]
Sent: Monday, November 30, 2015 11:50 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

I can get it to function generally speaking with Chrome…certainly better than with IE when I encountered problems with IE I switched browsers.  Not totally functional but better.  I use JFW14 and win 7.

 

 

From: Robert Logue [mailto:bobcat11@...]
Sent: Monday, November 30, 2015 9:46 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

Daniel. Amaizing.  I couldn't get Netflix to work at all with Jaws 16 windows 7 64.
I was using Firefox.  This was a couple months ago.  I gave up.

Bob


Bob

On 11/30/2015 10:37 AM, Daniel McBride wrote:

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

To: Tim Ford

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.


Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 

 


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Gaylen Kapperman
 

I am getting Netflix to work with JAWS 15 and I.E.  It is a little bit awkward, but I can find  anything I want and get it to run with the minimum of difficulty.

 

Gaylen Kapperman

 

 

From: Greg Nickel [mailto:greg.nickel.works@...]
Sent: Monday, November 30, 2015 11:50 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

I can get it to function generally speaking with Chrome…certainly better than with IE when I encountered problems with IE I switched browsers.  Not totally functional but better.  I use JFW14 and win 7.

 

 

From: Robert Logue [mailto:bobcat11@...]
Sent: Monday, November 30, 2015 9:46 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

Daniel. Amaizing.  I couldn't get Netflix to work at all with Jaws 16 windows 7 64.
I was using Firefox.  This was a couple months ago.  I gave up.

Bob


Bob

On 11/30/2015 10:37 AM, Daniel McBride wrote:

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

To: Tim Ford

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.


Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 

 


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Greg Nickel
 

I can get it to function generally speaking with Chrome…certainly better than with IE when I encountered problems with IE I switched browsers.  Not totally functional but better.  I use JFW14 and win 7.

 

 

From: Robert Logue [mailto:bobcat11@...]
Sent: Monday, November 30, 2015 9:46 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

Daniel. Amaizing.  I couldn't get Netflix to work at all with Jaws 16 windows 7 64.
I was using Firefox.  This was a couple months ago.  I gave up.

Bob


Bob

On 11/30/2015 10:37 AM, Daniel McBride wrote:

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.



Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 

 


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Robert Logue
 

Daniel. Amaizing.  I couldn't get Netflix to work at all with Jaws 16 windows 7 64.
I was using Firefox.  This was a couple months ago.  I gave up.

Bob


Bob

On 11/30/2015 10:37 AM, Daniel McBride wrote:

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

To: Tim Ford

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.


Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 



List Migration largely complete.

James Homuth
 

Everyone has been moved over successfully from the old list. I'll now be working with the groups.io folks to get our archives moved over. If there are issues with the new list, feel free to address them with me at your convenience.

 

Moderator candidates, I will be getting in touch with those I've chosen later in the week. It was supposed to have been done by now, but unforseen complications have put a bit of a kink in that plan.

 

James,

List Admin 


thanks for mouse over keyboard command

Joseph Weakland
 

hello to who the person that mentioned about the ctrl+insert+enter key i had no idea about that keystroke existing. I use jaws17.0
 


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Daniel McBride
 

Hello Tim:

 

Can you please clarify the accessibility issue we need address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get onto Netflix, manage to utilize the Search field, find the movie, documentary or television program I desire and get it to play. This is without Audio Description. And I am not able to select a specific season and episode of a television program, such as Star Trek Next Generation. I am simply stuck with playing whichever season and episode is next up in my account.

 

I am going to email Netflix as requested in your email here. I just want to be clear about what our hurdles are as blind persons using Netflix. I will also add that I am a Rhapsody Music subscriber and the problems with Rhapsody are worse than Netflix, if anyone is interested.

 

Thanks for your efforts.

 

Dan McBride

Fort Worth, Texas

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.


Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 


Re: Testing the new Site!

Joseph Weakland
 


coming in good

----- Original Message -----
Sent: Monday, November 30, 2015 11:21 AM
Subject: Re: Testing the new Site!

Please delete the lists.the-jdh.com email information. I will no longer be approving posts sent to that address and it will be going away shortly.


Re: Testing the new Site!

ken lawrence
 

thanks will be deleted next opportunity on my address book. 
 

Sent: Monday, November 30, 2015 12:21 PM
Subject: Re: Testing the new Site!
 
Please delete the lists.the-jdh.com email information. I will no longer be approving posts sent to that address and it will be going away shortly.


Jaws 17, NBA, NFL, college football and MLB scores are missing from research it

ken lawrence
 

Hi list, ken here with a question.  on Jaws 17, NBA, NFL, college football and MLB scores are missing from research it.  I was troubleshooting an installation issue, and the support rep said that ESPN was blocking them.  if freedom scientific is able to get that part of research it back, will it work automaticly with the current jaws or will we have to wait for an update?  FS says they are talking with ESPN not sure if maybe they will switch to another source like CBS sports or fox or NBC sports.  hope they get that back.  love sports and liked being able to get that kind of info.  also hope they maybe add other things to research it with future jaws versions. 


Re: Testing the new Site!

James Homuth
 

Please delete the lists.the-jdh.com email information. I will no longer be approving posts sent to that address and it will be going away shortly.


Re: Netflix not accessible to blind people using a laptop and screen reading software.

Greg Nickel
 

Will do…

 

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 9:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Hi All,

 

For those out there who want to use Netflix, here is an email I received last evening that contains instructions on how to contact the right people.  As mentioned in the note, Netflix is still not very interested in fixing things, and your continued emails to Netflix are encouraged to keep some pressure on them.

 

Tim Ford

 

 

Sent: Sunday, November 29, 2015 9:46 PM

Subject: Re: Netflix not accessible to blind people using a laptop and screen reading software.

 

This is kate! I am so sorry that your email has not been replied to yet but we get a ton, and I mean, a ton of email. Robert Kingett is the CEO and we are still trying to make them see what you highlighted as well as others. To be quite frank, they would rather not even bother with us, but we keep emailing and calling and bugging them, professionally, I may add. In our experience, we never hear a sincere, sorry! Let's work on these layout designs for JAWS OR NVDA users and I doubt we will unless we keep pushing them like we have been doing. Would you like to email Robert Kingett, He can give you more contacts than I can. I am just the email manager. :) Below is a message we just got that may help.


Hi, 
 
Hope you're well and thanks for your e-mail. 
 
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...). 
 
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in). 
 
I've dropped Marlee a line to let her know you'll be in touch. 
 
Best,
 
L. 

 

On 6/24/2015 5:32 PM, Tim Ford wrote:

To Whom It May Concern,

 

Below I have pasted in an email I sent Monday to what is supposedly the engineering group for Netflix; a Netflix telephone representative gave me the address.  Today someone told me about your group, and I applaude you for your efforts that certainly seem to be the motivating factor for Netflix to start providing AD.  Please let me know if you have any suggestions on any of the issues covered in my post below.

 

Sincerely,

Tim Ford

 

 

From: Tim Ford

Sent: Monday, June 22, 2015 5:57 PM

Subject: Netflix not accessible to blind people using a laptop and screen reading software.

 

Dear Netflix,

 

I am blind, and use a Windows 7 laptop.  Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video.  Now, after your web page design changes implemented a few days ago, I cannot even start a video.

 

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind.  I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start.  With IE, I cannot even activate my profile.

 

I am a fairly experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out.  I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

 

Back a few weeks ago, Netflix announced the addition of audio description.  That is a great move, and I applaud you for that.  However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs.  Why add that extra step?  If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

 

In general, there seems to be a huge gap between your marketing department and the technology group.  Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

 

In closing, I am using a Windows laptop, and I do not have a smart phone.  The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

 

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

 

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies.  Please advise, and much thanks.

 

Sincerely,

Tim Ford

Phone:  916-538-6415

 

 


Re: Testing the new Site!

ken lawrence
 

Should the JDH mail be deleted? 
 

From: Tim Ford
Sent: Monday, November 30, 2015 11:59 AM
Subject: Testing the new Site!
 
Thank you very much for all those who worked on the transition to the new JAWS list.
 
Tim Ford
 


Re: Testing the new Site!

Walker, Michael E
 

Hi Tim, the group is working fine. I got your email.

 

From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 10:59 AM
To: jfw@groups.io
Subject: Testing the new Site!

 

Thank you very much for all those who worked on the transition to the new JAWS list.

 

Tim Ford