Date   
moderated Re: Unable to activate button menu-paypal.com

Adrian Spratt
 

Norma,

To add to the suggestions in the thread below, you might try any of the following:

Maximize the webpage and then press JAWS key+escape to “repaint” it.

Unload and reload JAWS.

Unload JAWS 2020 and, if you have one on your system, try an earlier version. I recently noticed that JAWS 18 can accomplish some tasks that JAWS 2020 won’t.

If you haven’t already, reboot your system and start over.

For the record, I haven’t recently had accessibility problems with PayPal, but I may not have needed to execute this particular command.

PayPal has, or used to have, a recognize accessible technology expert on staff. If you can’t resolve this problem, I’m guessing they’d be receptive to working with you, especially with cancelling this transaction.

I’m sorry you’re experiencing such frustration. It’s awful when you reach the button you need and it won’t work.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Wednesday, March 4, 2020 12:03 AM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Hi Norma,

Have you tried the space bar on the button?

Also, did you do insert + F5 and down arrow to the desired button?

Another thing to try is to get to the button and do insert + #3 (above the E key) which is enter key to pass through

and then try enter and/or space bar.

HTH.

Glenn

----- Original Message -----

Sent: Tuesday, March 03, 2020 5:45 PM

Subject: Re: Unable to activate button menu-paypal.com

 

Just tried it, seems to do nothing. Thanks none the less, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, March 3, 2020 5:06 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: Unable to activate button menu-paypal.com

Norma A. Boge
 

Thanks everyone for your suggestions! I’ll be trying them tomorrow and will post the results. Good night, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Tuesday, March 3, 2020 11:03 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Hi Norma,

Have you tried the space bar on the button?

Also, did you do insert + F5 and down arrow to the desired button?

Another thing to try is to get to the button and do insert + #3 (above the E key) which is enter key to pass through

and then try enter and/or space bar.

HTH.

Glenn

----- Original Message -----

Sent: Tuesday, March 03, 2020 5:45 PM

Subject: Re: Unable to activate button menu-paypal.com

 

Just tried it, seems to do nothing. Thanks none the less, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, March 3, 2020 5:06 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: Unable to activate button menu-paypal.com

Glenn / Lenny
 


Hi Norma,
Have you tried the space bar on the button?
Also, did you do insert + F5 and down arrow to the desired button?
Another thing to try is to get to the button and do insert + #3 (above the E key) which is enter key to pass through
and then try enter and/or space bar.
HTH.
Glenn

----- Original Message -----
Sent: Tuesday, March 03, 2020 5:45 PM
Subject: Re: Unable to activate button menu-paypal.com

Just tried it, seems to do nothing. Thanks none the less, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, March 3, 2020 5:06 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: Excel and Jfw 2020

Rayn Darren
 

It sorta worked, it only read me one cell though, when I arrow through it doesn’t read anything else. Any other suggestions?

Sarah

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Tuesday, March 3, 2020 7:47 PM
To: main@jfw.groups.io
Subject: Re: Excel and Jfw 2020

 

Check your scroll lock key, that'll do it every time.  Make sure it is off and then relaunch excel.

 

 

 

On 3/3/2020 18:07, Rayn Darren wrote:

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Excel and Jfw 2020

 

It may be something else together with the FN key.

On a normal keyboard you have to tap it twice quickly to toggle it on or off and yes, that was a great recommendation, it just happened to me the other day, but it’s such an automatic fix that I didn’t even think of it.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: Tuesday, March 3, 2020 8:15 PM
To: main@jfw.groups.io
Subject: Re: Excel and Jfw 2020

 

Jessica,

 

You should be able to put JAWS in keyboard help mode by pressing Insert + 1 on the number row and then tap each key to locate the scroll lock key. I'm pretty sure all laptops should have one. Keyboard help is a toggle so you can turn it off with another Insert + 1.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jessica D
Sent: Tuesday, March 03, 2020 10:06 PM
To: main@jfw.groups.io
Subject: Re: Excel and Jfw 2020

 

Hi,

I don't know that I have one. 

I'm on an HP laptop. 

If I don't have that particular key, how would I emulate it? 

 

Thanks,

Jessica 

 

 

On Mar 3, 2020, at 10:47 PM, Chris Hill <hillco@...> wrote:



Check your scroll lock key, that'll do it every time.  Make sure it is off and then relaunch excel.

 

 

 

On 3/3/2020 18:07, Rayn Darren wrote:

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Unable to activate button menu-paypal.com

 

Where do you find “simulating left click on enter”? I searched in Jaws Settings Centre for Chrome as well as the default and also the quick settings when Chrome was open and neither “click” Nor “simulate” or “click” brings up such an option.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Arkadiusz Swietnicki
Sent: Tuesday, March 3, 2020 3:44 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Have you tried activating the button with your virtual cursor off? Also, have you got the option simulating left click on enter enabled?

 

On Wed, Mar 4, 2020, 12:05 AM Jason White via Groups.Io <jason=jasonjgw.net@groups.io> wrote:

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: Excel and Jfw 2020

 

Jessica,

 

You should be able to put JAWS in keyboard help mode by pressing Insert + 1 on the number row and then tap each key to locate the scroll lock key. I'm pretty sure all laptops should have one. Keyboard help is a toggle so you can turn it off with another Insert + 1.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jessica D
Sent: Tuesday, March 03, 2020 10:06 PM
To: main@jfw.groups.io
Subject: Re: Excel and Jfw 2020

 

Hi,

I don't know that I have one. 

I'm on an HP laptop. 

If I don't have that particular key, how would I emulate it? 

 

Thanks,

Jessica 

 



On Mar 3, 2020, at 10:47 PM, Chris Hill <hillco@...> wrote:



Check your scroll lock key, that'll do it every time.  Make sure it is off and then relaunch excel.

 

 

 

On 3/3/2020 18:07, Rayn Darren wrote:

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Excel and Jfw 2020

Jessica D
 

Hi,
I don't know that I have one. 
I'm on an HP laptop. 
If I don't have that particular key, how would I emulate it? 

Thanks,
Jessica 



On Mar 3, 2020, at 10:47 PM, Chris Hill <hillco@...> wrote:



Check your scroll lock key, that'll do it every time.  Make sure it is off and then relaunch excel.




On 3/3/2020 18:07, Rayn Darren wrote:

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Excel and Jfw 2020

Chris Hill
 

Check your scroll lock key, that'll do it every time.  Make sure it is off and then relaunch excel.




On 3/3/2020 18:07, Rayn Darren wrote:

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Greetings and Kaspersky Total Security with JAWS

David Goldfield
 

Hello. While I have not used Kaspersky Total Security I have been using Kaspersky Antivirus for approximately five years with both JAWS as well as with NVDA. I can definitely confirm your findings. I won't say much about using Kaspersky with NVDA since this is a JAWS-specific list. However, the following link will take you to a detailed review which I wrote discussing NVDA's performance with Kaspersky. When using Kaspersky Antivirus with JAWS I have sometimes seen JAWS being able to read the various controls as I navigate to them with tab or shift-tab but this accessibility seemed to stop working after a while. I am guessing this could have been due to a Kaspersky program update but I cannot confirm this without uninstalling it and reinstalling an earlier version which I honestly don't wish to do. For now the tab key reads nothing and, as you say, using the touch cursor is necessary when navigating in the main window. If you access the program from the system tray choosing the Settings or Task Manager options may be more accessible with JAWS. I do feel that some scripting could solve for many of these issues. Once I learn a little more about scripting I am willing to try and write some Kaspersky scripts but it's going to be a while before this can happen.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org
On 3/3/2020 3:47 PM, Arkadiusz Świętnicki wrote:

Hello guys!

Thank you for letting me in in to your groups! I am a JAWS user from Poland, primarily interested in programming, sound design and other things. I have came here to discuss this great screenreader with you, ask questions and help others to the best of my ability.

The first problem I have noticed and wanted to discuss is JAWS support for the Kaspersky Total Security package. I use this software and it is essential for me to have this one pretty wellaccessible.. The competing screenreader works with it OK, however JAWS has its problems. Tab and Shift+Tab seem not to work at all while I am in the PC Cursor mode. I have to use the touch cursor to operate the software, and it is not always convenient to use this specific cursor.

Moreover this behavior is very illogical to me, as KTS’s interface seems to be standard WPF or something of that sorts.

Maybe I am doing something wrong (I’m pretty new to JFW, I use it for less than a year).

Pozdrawiam,

Arkadiusz Świętnicki AKA. Nuno

 

moderated Re: Unable to activate button menu-paypal.com

Arkadiusz Świętnicki
 

Have you tried activating the button with your virtual cursor off? Also, have you got the option simulating left click on enter enabled?


On Wed, Mar 4, 2020, 12:05 AM Jason White via Groups.Io <jason=jasonjgw.net@groups.io> wrote:

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: facebook messenger issue with chrome/IE and jaws

Arkadiusz Świętnicki
 

Good day sir,
whenever such a think happens, press F11 to maximize the browser window, atleast in Chrome. Keep in min though you will not be able to access the left alt menu while the browser is maximized. You need to press F11 again to restore the browser window to its original state again.
Best,
Nuno.

moderated Greetings and Kaspersky Total Security with JAWS

Arkadiusz Świętnicki
 

Hello guys!

Thank you for letting me in in to your groups! I am a JAWS user from Poland, primarily interested in programming, sound design and other things. I have came here to discuss this great screenreader with you, ask questions and help others to the best of my ability.

The first problem I have noticed and wanted to discuss is JAWS support for the Kaspersky Total Security package. I use this software and it is essential for me to have this one pretty wellaccessible.. The competing screenreader works with it OK, however JAWS has its problems. Tab and Shift+Tab seem not to work at all while I am in the PC Cursor mode. I have to use the touch cursor to operate the software, and it is not always convenient to use this specific cursor.

Moreover this behavior is very illogical to me, as KTS’s interface seems to be standard WPF or something of that sorts.

Maybe I am doing something wrong (I’m pretty new to JFW, I use it for less than a year).

Pozdrawiam,

Arkadiusz Świętnicki AKA. Nuno

 

moderated Re: Excel and Jfw 2020

Rick Mladek
 

I am not having this problem. First time I’m not having MS Office product issues lol. However, I am using Office 2019, not 365. Jaws 2020 and Windows 10.

 

Rick

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Tuesday, March 3, 2020 7:56 PM
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Excel and Jfw 2020

 

Hi,

Yes, I noticed the exact same thing. 

Are you using office 365? 

 

Thanks,

Jessica

 



On Mar 3, 2020, at 7:07 PM, Rayn Darren <rayndarren@...> wrote:



Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Excel and Jfw 2020

Rayn Darren
 

Hi,

 

Nope, Suite 2010. I hope to be upgrading to 365 within the next month though.

 

Thanks,

Sarah

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jessica D
Sent: Tuesday, March 3, 2020 4:56 PM
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Excel and Jfw 2020

 

Hi,

Yes, I noticed the exact same thing. 

Are you using office 365? 

 

Thanks,

Jessica

 



On Mar 3, 2020, at 7:07 PM, Rayn Darren <rayndarren@...> wrote:



Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Excel and Jfw 2020

Jessica D
 

Hi,
Yes, I noticed the exact same thing. 
Are you using office 365? 

Thanks,
Jessica



On Mar 3, 2020, at 7:07 PM, Rayn Darren <rayndarren@...> wrote:



Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Copying contents of a sheet

Dean Martineau
 

Ctrl+Shift+D lists all visible cells with data.  With the program maximized, you should be able often to find the first cell with data.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Van Lant, Robin via Groups.Io
Sent: Tuesday, March 3, 2020 5:19 PM
To: main@jfw.groups.io
Subject: Re: Copying contents of a sheet

 

All of these methods are useful for copying the entire sheet.  Can we touch on the other part of John’s question?  That is, if you know there is data in the sheet, but you aren’t sure where it starts, is there a way to find the first cell with data in it?  For example, I was organizing an event recently and the hotel was sending me the list of room reservation details for my attendees.  It appears the worksheet was formatted to look pretty when printed with a logo graphic at the top,  What was tricky was that it took me a while to find the first cell with data in it, as they had left the first few columns and top few rows empty for visual appeal.  I was going row by row down the worksheet  trying to find the first  cell with meaningful data in it so that I could copy it to my own planning file, which was somewhere around c15.  If you know one of the cell’s contents, I suppose you can do a find that then jump to the top of the row or columns, but I wonder if there is another way. 

 

 

 

Robin

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Doering
Sent: Tuesday, March 3, 2020 10:53 AM
To: main@jfw.groups.io
Subject: Copying contents of a sheet

 

Hello:

I need to copy the contents of a sheet and paste the contents into another sheet in another workbook.  The trick is that I do not know which cells in the sheet contain data.

Any suggestions on how to find out what range of cells have data.  Then the best way to select that area to copy to the new sheet.

Any suggestions will be appreciated.

 

Thanks in advance,

 

John Doering
Pricing Analyst

Office: 4147783040 Extn:4063
Mobile:
445 S Curtis Rd West Allis, WI 53214
https://ibvi.org

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moderated Excel and Jfw 2020

Rayn Darren
 

Hi everyone,

 

Today, Excel stopped reading cells to me entirely. I’m able to use commands such as find, but it wont read anything in the cells once whatever I’m finding is actually found. Any ideas what’s going on?  I’m only having this problem in Excel btw, Word and Outlook work just fine and I don’t use any of the other products in the suite to test them out.

 

TIA,

Sarah

moderated Re: Unable to activate button menu-paypal.com

Robin Frost
 

Hi,

Have you tried clicking on he element when in touch cursor mode or when virtual pc cursor is turned off? Sometimes Pay Pal works better in some instances when out of virtual pc cursor.

Robin


On 3/3/2020 5:52 PM, Norma A. Boge wrote:

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

moderated Re: Unable to activate button menu-paypal.com

Norma A. Boge
 

Just tried it, seems to do nothing. Thanks none the less, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Tuesday, March 3, 2020 5:06 PM
To: main@jfw.groups.io
Subject: Re: Unable to activate button menu-paypal.com

 

Have you tried a simulated left mouse click?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Tuesday, March 3, 2020 5:53 PM
To: main@jfw.groups.io
Subject: Unable to activate button menu-paypal.com

 

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma