Date   

moderated Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Steve Nutt
 

No, Quickbooks is made by Intuit, not Adobe.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Pursley
Sent: 02 May 2020 20:14
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

I don't know that you would want Quickbooks - it's made by Adobe Systems, the same folks who make Quicken. QB is for small businesses and probably costs more than Quicken.


Why not try googling for the APHB product Money Talks. It sounds like it would meet your needs.

On 5/2/2020 1:22 PM, Jenni Kent wrote:
I got a page not found with that link. Trying quickbooks.


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: Saturday, May 2, 2020 11:19 AM
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Jenni, here's the solution that might be what you're looking for:

Money Talks is a completely accessible bank account management
software package developed by American Printing House (APH). This
software package offers the user a simple and effective means of
recording and maintaining accurate information for a variety of
accounts. The user can import and use electronic banking information
to reconcile accounts, remember the last workspace used in the
program, emboss or print the check register in a variety of formats,
and print many types of bank checks. Can be used with a screen reader or with its own self-voicing feature.

https://shop.aph.org/webapp/wcs/stores/servlet/Product_MoneyTalks:Bank
AccountManagementSoftware_1146012P_10001_11051

-------- Original Message --------
From: Jenni Kent [mailto:@lightsrage]
To: <main@jfw.groups.io>
Date: Saturday, May 2, 2020, 12:00 PM
Subject: Financial tracking software that is relatively cheap and accessible!
quicken sure was not.
Where do I get that and how much does it cost. I am on an extreme budget.
And was hoping for fifty and under. I will and grab those scripts


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Covici
Sent: Saturday, May 2, 2020 10:56 AM
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Quickbooks can do what you want, although you do need scripts from
myblindspot.com and its not perfect, even then, but it should work,
and although I have not used it, the online version is supposed to be
more accessible.

On Sat, 02 May 2020 11:37:18 -0400,
Jenni Kent wrote:

[1 <text/plain; us-ascii (7bit)>]
Hi, I want software for money management where a I can connect to my
online banking b its not a hundred bucks a year forty is nice c it
actually works with jaws and doesn't have outdated scripts from 2003.

My story begins yesterday when I looked for excel templates those just
weren't for me. I am not good with excel I just don't know how to
operate it with jaws. I will be honest.

So I got a tip on an offer for quicken. I grab it for thirty percent
off on quicken deluxe. Forty bucks later I discover that the program
is less than forth coming in the accessibility department and that's
with nvda and jaws
2020 this morning I requested a reason for this and they asked me what
a screen reader was. I almost cried but then explained. They said
there was nothing they could do and would I like a refund. I said yes.
Because I am sorry that is so not cool. So I beg of you do yall know
of anything that will do what I seek let me get stuff from my bank
automatically and track when bills are due and the like oh and quicken
wouldn't even open a qfx file which it apparently used to open yeah I
am not happy right now.

Please help me I suck at keeping this budget in my head.





Jennifer Kent

iMessage: lightsrage@... <mailto:lightsrage@...>

Skype: lightsrage

Whatsapp: Ask.

Telegram: ask

Twitter: lights_rage

Facebook: http://facebook.com/lights_rage






[2 <text/html; us-ascii (quoted-printable)>]

--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...








.










moderated Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Steve Nutt
 

Bout the same. <Smile>.

 

All the best


Steve

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jenni Kent
Sent: 02 May 2020 17:41
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

 

The manual for that hasnt been updated in a decade. How long has it been for the software?

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Saturday, May 2, 2020 11:31 AM
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

 

Corrected link to Money Talks download page at APH:  https://www.aph.org/product/money-talks-bank-account-management-software-digital-download/
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Steve Nutt
 

Hi,

It doesn't import from banks automatically though, I thought that's what Jenny wanted.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: 02 May 2020 17:19
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Jenni, here's the solution that might be what you're looking for:

Money Talks is a completely accessible bank account management software package developed by American Printing House (APH). This software package offers the user a simple and effective means of recording and maintaining accurate information for a variety of accounts. The user can import and use electronic banking information to reconcile accounts, remember the last workspace used in the program, emboss or print the check register in a variety of formats, and print many types of bank checks. Can be used with a screen reader or with its own self-voicing feature.

https://shop.aph.org/webapp/wcs/stores/servlet/Product_MoneyTalks:BankAccountManagementSoftware_1146012P_10001_11051

-------- Original Message --------
From: Jenni Kent [mailto:@lightsrage]
To: <main@jfw.groups.io>
Date: Saturday, May 2, 2020, 12:00 PM
Subject: Financial tracking software that is relatively cheap and accessible! quicken sure was not.
Where do I get that and how much does it cost. I am on an extreme budget.
And was hoping for fifty and under. I will and grab those scripts


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Covici
Sent: Saturday, May 2, 2020 10:56 AM
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Quickbooks can do what you want, although you do need scripts from
myblindspot.com and its not perfect, even then, but it should work, and
although I have not used it, the online version is supposed to be more
accessible.

On Sat, 02 May 2020 11:37:18 -0400,
Jenni Kent wrote:

[1 <text/plain; us-ascii (7bit)>]
Hi, I want software for money management where a I can connect to my
online banking b its not a hundred bucks a year forty is nice c it
actually works with jaws and doesn't have outdated scripts from 2003.

My story begins yesterday when I looked for excel templates those just
weren't for me. I am not good with excel I just don't know how to
operate it with jaws. I will be honest.

So I got a tip on an offer for quicken. I grab it for thirty percent
off on quicken deluxe. Forty bucks later I discover that the program
is less than forth coming in the accessibility department and that's
with nvda and jaws
2020 this morning I requested a reason for this and they asked me what
a screen reader was. I almost cried but then explained. They said
there was nothing they could do and would I like a refund. I said yes.
Because I am sorry that is so not cool. So I beg of you do yall know
of anything that will do what I seek let me get stuff from my bank
automatically and track when bills are due and the like oh and quicken
wouldn't even open a qfx file which it apparently used to open yeah I am
not happy right now.

Please help me I suck at keeping this budget in my head.





Jennifer Kent

iMessage: lightsrage@... <mailto:lightsrage@...>

Skype: lightsrage

Whatsapp: Ask.

Telegram: ask

Twitter: lights_rage

Facebook: http://facebook.com/lights_rage






[2 <text/html; us-ascii (quoted-printable)>]

--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...








.


moderated Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Steve Nutt
 

Hey Jenny,

Point your little browser at:-

https://quickbooks.intuit.com/us/online/ If you are in the US, or

https://quickbooks.intuit.com/uk/online/ If you are in the UK.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jenni Kent
Sent: 02 May 2020 17:00
To: main@jfw.groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Where do I get that and how much does it cost. I am on an extreme budget.
And was hoping for fifty and under. I will and grab those scripts


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Covici
Sent: Saturday, May 2, 2020 10:56 AM
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Quickbooks can do what you want, although you do need scripts from
myblindspot.com and its not perfect, even then, but it should work, and
although I have not used it, the online version is supposed to be more
accessible.

On Sat, 02 May 2020 11:37:18 -0400,
Jenni Kent wrote:

[1 <text/plain; us-ascii (7bit)>]
Hi, I want software for money management where a I can connect to my
online banking b its not a hundred bucks a year forty is nice c it
actually works with jaws and doesn't have outdated scripts from 2003.

My story begins yesterday when I looked for excel templates those just
weren't for me. I am not good with excel I just don't know how to
operate it with jaws. I will be honest.

So I got a tip on an offer for quicken. I grab it for thirty percent
off on quicken deluxe. Forty bucks later I discover that the program
is less than forth coming in the accessibility department and that's
with nvda and jaws
2020 this morning I requested a reason for this and they asked me what
a screen reader was. I almost cried but then explained. They said
there was nothing they could do and would I like a refund. I said yes.
Because I am sorry that is so not cool. So I beg of you do yall know
of anything that will do what I seek let me get stuff from my bank
automatically and track when bills are due and the like oh and quicken
wouldn't even open a qfx file which it apparently used to open yeah I
am
not happy right now.

Please help me I suck at keeping this budget in my head.





Jennifer Kent

iMessage: lightsrage@... <mailto:lightsrage@...>

Skype: lightsrage

Whatsapp: Ask.

Telegram: ask

Twitter: lights_rage

Facebook: http://facebook.com/lights_rage






[2 <text/html; us-ascii (quoted-printable)>]
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


moderated Re: Financial tracking software that is relatively cheap and accessible! quicken sure was not.

Steve Nutt
 

Hi,

The online version of Quickbooks is fantastic, and you don't even need a
script.

I use it every day, I am self-employed and it works very well.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Covici
Sent: 02 May 2020 16:56
To: main@jfw.groups.io
Cc: jfw@groups.io
Subject: Re: Financial tracking software that is relatively cheap and
accessible! quicken sure was not.

Quickbooks can do what you want, although you do need scripts from
myblindspot.com and its not perfect, even then, but it should work, and
although I have not used it, the online version is supposed to be more
accessible.

On Sat, 02 May 2020 11:37:18 -0400,
Jenni Kent wrote:

[1 <text/plain; us-ascii (7bit)>]
Hi, I want software for money management where a I can connect to my
online banking b its not a hundred bucks a year forty is nice c it
actually works with jaws and doesn't have outdated scripts from 2003.

My story begins yesterday when I looked for excel templates those just
weren't for me. I am not good with excel I just don't know how to
operate it with jaws. I will be honest.

So I got a tip on an offer for quicken. I grab it for thirty percent
off on quicken deluxe. Forty bucks later I discover that the program
is less than forth coming in the accessibility department and that's
with nvda and jaws
2020 this morning I requested a reason for this and they asked me what
a screen reader was. I almost cried but then explained. They said
there was nothing they could do and would I like a refund. I said yes.
Because I am sorry that is so not cool. So I beg of you do yall know
of anything that will do what I seek let me get stuff from my bank
automatically and track when bills are due and the like oh and quicken
wouldn't even open a qfx file which it apparently used to open yeah I am
not happy right now.

Please help me I suck at keeping this budget in my head.





Jennifer Kent

iMessage: lightsrage@... <mailto:lightsrage@...>

Skype: lightsrage

Whatsapp: Ask.

Telegram: ask

Twitter: lights_rage

Facebook: http://facebook.com/lights_rage






[2 <text/html; us-ascii (quoted-printable)>]
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


moderated Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 01:47 PM, Sharon wrote:
Talk about learning the hard way!
I suggest you take on board the meaning of the old saying:  One bad apple doesn't spoil the barrel.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 01:14 PM, Tom Behler wrote:
I don’t mean to complain or to be negative.  This was just my experience.
I don't ever view reporting of experiences, and particularly negative ones, in a measured manner as "being negative."  We've all been there.

But it all comes back to the last thing I said earlier:  'Tis the nature of tech support, no matter whose.

Any of us who've been in the business I'm in to make a living knows that, on far too many occasions, technical support is neither.  But where they're based out of, what company it is, and any host of other factors won't change the basic fact that, in any professional arena, there are individuals of varying skill sets and backgrounds that can and will directly affect quality of service.  I wish we all got "the great masters" when we called tech support, but . . .
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: urgent help please with Outlook

 

There you go, exactly what I just said, maybe you could tell Microsoft you are willing to pay for your support if they hire people in the US although I’d rather talk to a Filipina or Filipino who speaks good English than to somebody from some place in the States where the local dialect is even harder to understand.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Lino Morales
Sent: Tuesday, May 5, 2020 1:04 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

You know if they spoke proper ENGLISH that would really help. This is why I wish MS would employ tech folk here in Washington state not the Philipines.

 

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                                                Sent from Mail for Windows 10

                                                                                                               

 

From: Brian Vogel
Sent: Tuesday, May 5, 2020 12:05 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

 


moderated Re: urgent help please with Outlook

Lino Morales
 

You know if they spoke proper ENGLISH that would really help. This is why I wish MS would employ tech folk here in Washington state not the Philipines.

 

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                                                Sent from Mail for Windows 10

                                                                                                               

 

From: Brian Vogel
Sent: Tuesday, May 5, 2020 12:05 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

 


moderated Re: problem with Netflix and pop ups on the main screen

John Doering
 

Gaylen:

Try this.

I am using Chrome and the dvd.com web site.

If you arrow up from the browse link you should hear search.  It does not say link, but if you enter on it and arrow up or down it will put you in the edit field to do a search.  Enter your search terms and enter.

 

HTH,

 

 

John Doering
Pricing Analyst

Office: 4147783040 Extn:4063
Mobile:
445 S Curtis Rd West Allis, WI 53214
https://ibvi.org

Industries for the Blind & Visually Impaired accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gaylen Kapperman
Sent: Tuesday, May 5, 2020 2:28 PM
To: main@jfw.groups.io
Cc: Gaylen Kapperman <gkapperman@...>
Subject: problem with Netflix and pop ups on the main screen

 

Friends, I have been struggling with a problem with regard to being able to search for films on Netflix. It appears that a pop up covers the area  browse where in the past I could enter the name of any show to bring it up.  Does anyone have any suggestions as to how I might be able to get rid of the pop up? I called Freedom’s help  line  and the helper who answered was of no help!  Any suggestions you might have would be most welcome. Thanks

Gaylen Kapperman

 


moderated Re: using chrome's spellcheck with jaws

tina sohl
 

Thanks. After setting it up how do I get it to work? Is it just
supposed to prompt you as your writing? That's what it does on my
android phone, but if it works that way too on the pc, I don't know
how to get to the word suggestions and pick the one I want.

On 5/5/20, soner <soner.boun@...> wrote:
Hello, while on Chrome, press F6 and continue tabbing until you hear the
Chrome Menu and press enter.
Then, switch to virtual PC cursor mode, and navigate by heading and locate
advance and click spacebar to expand it.
Right Under the advance heading, you will be noticing a new heading titled
as languages under which you are going to have
Language
English
Show language options
Spell check which is a toggled control; that means you can turn it on or
off by pressing space.
Once you turn it on, you will have the 2 spelling options, Basic and
Enhanced Spelling respectively which are presented as radio buttons, so
that you could make the selection to your liking.

Hope this helps


On Mon, May 4, 2020 at 9:11 PM tina sohl <tinabir80@...> wrote:

Hi. Does anyone know how do do this especially if you're writing an
email in gmail? can't figure it out.
Thanks






moderated problem with Netflix and pop ups on the main screen

Gaylen Kapperman
 

Friends, I have been struggling with a problem with regard to being able to search for films on Netflix. It appears that a pop up covers the area  browse where in the past I could enter the name of any show to bring it up.  Does anyone have any suggestions as to how I might be able to get rid of the pop up? I called Freedom’s help  line  and the helper who answered was of no help!  Any suggestions you might have would be most welcome. Thanks

Gaylen Kapperman

 


moderated Re: urgent help please with Outlook

Bill White
 

Hi, Andrew. I had this same problem, and it was because there was an Outlook Add in from Eset Security running which was causing this behavior. Are you by any chance running any Eset Security or antivirus products?

 

The second thing I would suggest is to try running Outlook in safe mode. This is not the same as running Windows in Safe Mode. To run Outlook in Safe Mode:

 

1. Go to your Outlook Shortcut on the desktop, but don't press ENTER.

2. Hold down the CONTROL key and press ENTER on the Outlook desktop shortcut.

3. If Outlook asks you if you want to run Outlook in Safe Mode, click the Yes prompt.

4. See if you still get the error message in Outlook.

 

If not, this means that one of your installed Outlook add in's is causing the problem.

 

In this case, go into Outlook Options, select add in's, and uncheck each of the Outlook add in's sequentially to figure out which is the culprit.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew Summers via groups.io
Sent: Tuesday, May 5, 2020 5:25 AM
To: nvda@nvda.groups.io
Cc: access-uk@...; JAWS; jaws-uk@...
Subject: urgent help please with Outlook

 

Hi All,

I need your urgent help please with Outlook.

I am using windows 10 and Office 365.

I don’t get it with JAWS or the built in reader in windows.

I have set it as the default mail client.

What can I do next?

Outlook keeps coming up with the message below.

 

Microsoft Office Outlook

Either there is no default mail client or the current mail client cannot

fulfill the messaging request.  Please run Microsoft Outlook and set it

as the default mail client.

OK

 

Microsoft Outlook

Microsoft Outlook is not responding

If you close the program, it will try to recover your

information.

Close the program

Wait for the program to respond


moderated Re: urgent help please with Outlook

Sharon
 

Otherwise, you end up getting one of your computers to stop working permanently online because they ruined the updater.

They spent many many hours trying to fix what they broke, but were unable to do so.

Talk about learning the hard way!

Sharon

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 5, 2020 12:06 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: jaws and the new edge chrome.

Lino Morales
 

Dave let me tell ya a lil somethin somethin. Their ain’t no such thing such as privacy anymore old son. There is your daily piece of wisdom form Lino today.

 

                                                                                                                                                                                                                                                                                                                               

                                                                                                                                                                                                                                                                                                                                                Sent from Mail for Windows 10

                                                                                                               

 

From: Dave Durber
Sent: Monday, May 4, 2020 12:24 PM
To: main@jfw.groups.io
Subject: Re: jaws and the new edge chrome.

 

Chris:

 

That is another reason for me not to use the new version of Edge. Unlike so many people today, who like to broadcast their lives, unlike them, I like my privacy, in addition, I also mind my own business.

 

Dave

 

----- Original Message -----

From: Chris Hill

Sent: Monday, May 4, 2020 5:14 PM

Subject: Re: jaws and the new edge chrome.

 

Works well, except for all the data it collects, they make Google look like a privacy watchdog.

 

 

On 5/4/2020 10:45, Brian Vogel wrote:

On Mon, May 4, 2020 at 11:41 AM, Dave Durber wrote:

It is just Microsoft's latest thing about screwing up anything they do.

Which is precisely the opposite of what's happened with the transition to Chromium-based Edge.  They've gone from a "definitely not ready for primetime" mess of an in-house "let's reinvent the wheel" browser to something that works beautifully.

I also don't get where the "screwing up anything they do" comes from, but everyone is entitled to their opinion.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

 


moderated Re: urgent help please with Outlook

Tom Behler
 

Brian:

 

That’s exactly what I did when I had that major problem a year or so ago.

 

The second person I got finally understood the situation, after a number of hours, and escalated the case to a higher level in their system.

 

The person I ultimately got to discovered and fixed the issue within a half hour.

 

But, again, that was many hours, days, and phonecalls later.

 

This could have been a much more serious issue if I had been working and dealing with this in the work environment where demands on one’s time are great.

 

I don’t mean to complain or to be negative.  This was just my experience.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 5, 2020 12:06 PM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: urgent help please with Outlook

 

I think Debbie may be right on with her question, until Andrew confirms whether he has actually downloaded the Office installer from Office 365 and installed the suite

It makes little sense to speculate. Of course if Microsoft Accessibility had logged in one should assume they checked this.

Andrew, also one more question, how do you set Outlook as your default?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Tuesday, May 5, 2020 9:06 AM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:

I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: urgent help please with Outlook

 

On Tue, May 5, 2020 at 11:51 AM, Tom Behler wrote:
I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.
I think everyone who has used this service repeatedly has had the same sort of experience every once in a while.  The standard advice, which I follow, is once it becomes apparent that the particular tech you happen to be working with on the issue at hand doesn't know what they're doing, make a quick exit from the call with whatever excuse you care to use.  Then, if so inclined, call back.  You generally end up with a different tech and in many cases they do know what they're doing.

'Tis the nature of tech support, no matter whose.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: urgent help please with Outlook

Tom Behler
 

Debby:

 

I have had similar negative experiences with Microsoft Accessibility, especially when it comes to Outlook e-mail.

 

Last year, we spent several weeks and many hours on an Outlook issue, only to find that the culprit  was a Microsoft app that had been put on my computer in an update. The app  prevented me from sending e-mail from my personal g-mail account.  The culprit was something called the Microsoft Store Killer Control app.  It is a gaming app of some sort.

 

I’ve had additional less serious problems with them on some of the most basic Outlook issues, when I ended up suggesting the solution that ultimately worked.

 

In saying this, I realize that Microsoft Accessibility can be a valuable source of help for some;  but I have experienced serious shortcomings in the quality of their assistance and the level of knowledge at times.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Debby Hill
Sent: Tuesday, May 5, 2020 11:09 AM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

Hi Andrew,

 

I may be way off with this, but are you using Outlook on the web or have you downloaded it to your computer. When I read Office 365, I think of it being the web version. From what I have read, that isn’t as accessible with JAWS as what you download. If I am wrong about all of this, I know that someone will let us know.

 

By the way, one weekend my sister, a JAWS user had a significant problem with Windows and JAWS. We called Microsoft accessibility and spent over two hours off and on trouble shooting the problem. They didn’t fix it. Her Neighbor had it fixed in less than 30 minutes. My confidence in them was shaken, but it could have been just weekend help.

 

Good Luck!

 

Debby

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Andrew Summers via groups.io
Sent: Tuesday, May 05, 2020 9:23 AM
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

Yes they did.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: 05 May 2020 14:04
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

Did they log into your machine?

If not, you got a poor example of a support person.

I'd call again and ask if they could use the MSDT MicroSoft Diagnostic Tool and look at your system.

Richard

Linus to Charlie Brown: "Worrying won't stop the bad stuff from happening, it just stops you from enjoying the good."

 

Sent with the iPhone SE 2020

 

 

On May 5, 2020, at 5:45 AM, Andrew Summers via groups.io <asummers112@...> wrote:



I’ve done that and they can not replicate why.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Doering
Sent: 05 May 2020 13:30
To: main@jfw.groups.io
Subject: Re: urgent help please with Outlook

 

Andrew:

This may be where you would want to call Microsoft accessibility at 800-936-5900

 

Help is free.

 

HTH,

 

 

John Doering
Pricing Analyst

Office: 4147783040 Extn:4063
Mobile:
445 S Curtis Rd West Allis, WI 53214
https://ibvi.org

Industries for the Blind & Visually Impaired accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andrew Summers via groups.io
Sent: Tuesday, May 5, 2020 7:25 AM
To: nvda@nvda.groups.io
Cc: access-uk@...; JAWS <main@jfw.groups.io>; jaws-uk@...
Subject: urgent help please with Outlook

 

Hi All,

I need your urgent help please with Outlook.

I am using windows 10 and Office 365.

I don’t get it with JAWS or the built in reader in windows.

I have set it as the default mail client.

What can I do next?

Outlook keeps coming up with the message below.

 

Microsoft Office Outlook

Either there is no default mail client or the current mail client cannot

fulfill the messaging request.  Please run Microsoft Outlook and set it

as the default mail client.

OK

 

Microsoft Outlook

Microsoft Outlook is not responding

If you close the program, it will try to recover your

information.

Close the program

Wait for the program to respond


moderated Re: urgent help please with Outlook

 

This screams out for either doing a repair install on Office/Outlook (which I'd do first, if it's an option) or a complete uninstall/reinstall on Office/Outlook (which would require setting up your e-mail accounts again).

All of this presumes that the account(s) have been being accessed via IMAP or Exchange, not POP.  And if you've been using POP and have the option to shift to IMAP access, you should do so.
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss