Hi Jonah, 

Perhaps...

The PDF was created from a Word document using Adobe Acrobat DC Pro. The read-out-loud feature in Adobe works, all the text is tagged, and I can highlight text with a cursor.

Is there anything further I can do to indicate to JAWS and other screen readers that it is not an image? 

Joanne

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Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business
Premium plan.
I had major issues with Excel back at the end of August, but even then
Jaws
18 would read everything, but as soon as I tried to type anything into
a cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018
would solve the issue, but it didn't. A week or 10 days later there
was an Office update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with
my Windows 10 laptop. I can type into a cell, but if I start a formula
with an equals sign Excel crashes. The work-around is to type the
formula without the equals sign, for example, sum(a1:a10) and press
enter. This just puts the text into the cell, if I then go back and
edit with F2 I can put the equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office
Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I
assume it is some peculiarity with your system since I have not heard
others having these issues. I use Excel on 3 different Windows 7 PC's
at my store as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Owais Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk
<rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier
versions too. We switched to Office 365 here at work last June, and
all worked fine, but now, Jaws isn't able to track in Excel 2016. If
I open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I
press the right arrow key, Jaws will sometimes say "B1" as it ought
to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring
up the ribbon and then close it, Jaws might then read the contents of
the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is
"Monthly". I'm hoping the next update to Office 365 will fix this
issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at
work.

I called VFO tech support, and at that time I was running the 1703
build of Office 365 with the "deferred" channel. I was told that
updating to the 1709 or 1710 builds of Office 365 would fix the
issue, but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was
to run a Jaws repair, but I've completely uninstalled Jaws and
re-installed, so I don't think running a repair will help, and, when
I try to run a repair on Jaws 2018, the repair gets to 4% and then
stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of
these issues. I would switch to NVDA permanently except that NVDA
crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell

Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium
plan.
I had major issues with Excel back at the end of August, but even then Jaws
18 would read everything, but as soon as I tried to type anything into a
cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would
solve the issue, but it didn't. A week or 10 days later there was an Office
update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my
Windows 10 laptop. I can type into a cell, but if I start a formula with an
equals sign Excel crashes. The work-around is to type the formula without
the equals sign, for example, sum(a1:a10) and press enter. This just puts
the text into the cell, if I then go back and edit with F2 I can put the
equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office
Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I
assume it is some peculiarity with your system since I have not heard others
having these issues. I use Excel on 3 different Windows 7 PC's at my store
as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Owais
Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier
versions too. We switched to Office 365 here at work last June, and
all worked fine, but now, Jaws isn't able to track in Excel 2016. If I
open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I
press the right arrow key, Jaws will sometimes say "B1" as it ought
to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring
up the ribbon and then close it, Jaws might then read the contents of
the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is
"Monthly". I'm hoping the next update to Office 365 will fix this
issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at
work.

I called VFO tech support, and at that time I was running the 1703
build of Office 365 with the "deferred" channel. I was told that
updating to the 1709 or 1710 builds of Office 365 would fix the issue,
but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was
to run a Jaws repair, but I've completely uninstalled Jaws and
re-installed, so I don't think running a repair will help, and, when I
try to run a repair on Jaws 2018, the repair gets to 4% and then
stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of
these issues. I would switch to NVDA permanently except that NVDA
crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell

I'd strongly recommend getting rid of the third party antivirus program and
just use Windows Defender.
Antivirus programs often cause issues with screen readers and the computer
experts I know do not recommend running two different ones.
Unless you have somehow completely disabled Windows Defender, you have two
running.
Windows Defender works great!

Richard


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 5:48 PM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear All,
I did get in touch with Microsoft Accessibility. They remote accessed
my computer but weren't able to solve the problem. The person has sent
it to her research team for further instructions.
I also downloaded JAWS 2018 and am running it in 40 minute mode. JAWS
remains slow and sluggish.
Can something be wrong with the computer and its settings? I have a
Dell 13 Inspiron 5378.
Thanks,
Moiz.

On 11/27/17, moiz tundawala <moiztundawala@gmail.com> wrote:

Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:

Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also does
this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough to
see
if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard
Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure it
out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and
reinstall
it
once again. I followed their instructions but this didn't solve the
problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might be
interfering with JAWS and that I should go into settings of programmes
like
my antivirus and make an exception for Freedom Scientific. I have
uninstalled my antivirus completely to see what happens, but once again,
JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:

Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every
few minutes. I get it back to working normally by unloading and
reloading the application. Strangely enough, I have also noticed that
JAWS starts working fine even after I open and close Kurzweil. But
this lasts only a few minutes and the problem returns, until I repeat
the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be wrong
here?
Thanks,
Moiz.







.

Sounds like the PDF may be an image!

caption” an “image” and it’s referring to all of page one

Hi Everyone,

I am having a lot of trouble making this fillable PDF accessible. (Both attached and at this link: https://www.portlandoregon.gov/oni/article/661427 )

Three JAWS users have said it’s not screen reader accessible. Specifically, that JAWS just says “document processing” and does not read the text.   

  I’ve added tooltips to the form fields, tagged the text, and adjusted the reading
  order. The “Read Out Loud” feature in adobe reads everything correctly. I’ve done a lot of research online, including using several guides to create accessible, fillable PDF forms and I’m still stuck.

 But when I run the accessibility checker, it does show *something *is off. it asks me to “caption” an “image” and it’s referring to all of page one!

I’m wondering if I tagged something incorrectly or the file size is somehow beyond the capacity of JAWs (which seems unlikely).   

Do you have any ideas about what went wrong or how to make it right?

Also, we are hoping to find a company who can create accessible documents and forms so that we know they are accessible the first time, every time. Does anyone have any suggestions for companies that do good work?

We would especially love to use an organization that prioritizes the lived experience of people who need/use assistive technology and one located in or near Portland, Oregon. But we’re open to any suggestions.

 Thanks for anything you can offer. I really appreciate your expertise and skill.

Joanne

SonicWall identified this message as clean.

To manage your junk mail go to https://nospam.envisionus.com 

and 

logon with your domain userid and password.

If you consider this email to be spam please forward it to 

'spam@...'

Hi Everyone,

I am having a lot of trouble making this fillable PDF accessible. (Both attached and at this link: https://www.portlandoregon.gov/oni/article/661427 )

Three JAWS users have said it’s not screen reader accessible. Specifically, that JAWS just says “document processing” and does not read the text.   

  I’ve added tooltips to the form fields, tagged the text, and adjusted the reading
  order. The “Read Out Loud” feature in adobe reads everything correctly. I’ve done a lot of research online, including using several guides to create accessible, fillable PDF forms and I’m still stuck.

 But when I run the accessibility checker, it does show *something *is off. it asks me to “caption” an “image” and it’s referring to all of page one!

I’m wondering if I tagged something incorrectly or the file size is somehow beyond the capacity of JAWs (which seems unlikely).   

Do you have any ideas about what went wrong or how to make it right?

Also, we are hoping to find a company who can create accessible documents and forms so that we know they are accessible the first time, every time. Does anyone have any suggestions for companies that do good work?

We would especially love to use an organization that prioritizes the lived experience of people who need/use assistive technology and one located in or near Portland, Oregon. But we’re open to any suggestions.

 Thanks for anything you can offer. I really appreciate your expertise and skill.

Joanne

SonicWall identified this message as clean.

To manage your junk mail go to https://nospam.envisionus.com 

and 

logon with your domain userid and password.

If you consider this email to be spam please forward it to 

'spam@...'

Hi, for the past few years been using filehippo app manager, but 1.47 , kept giving me connection errors and just searched, filehippo does not support windows 10. So my question is, what other update app managers do you use for windows 10.

Thanks.

Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:

Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also does
this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough to
see
if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard
Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure it
out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and reinstall
it
once again. I followed their instructions but this didn't solve the
problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might be
interfering with JAWS and that I should go into settings of programmes
like
my antivirus and make an exception for Freedom Scientific. I have
uninstalled my antivirus completely to see what happens, but once again,
JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:

Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every
few minutes. I get it back to working normally by unloading and
reloading the application. Strangely enough, I have also noticed that
JAWS starts working fine even after I open and close Kurzweil. But
this lasts only a few minutes and the problem returns, until I repeat
the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be wrong
here?
Thanks,
Moiz.







.

Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:

Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also
does this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough
to see if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure
it out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
moiz tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and
reinstall it once again. I followed their instructions but this
didn't solve the problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might
be interfering with JAWS and that I should go into settings of
programmes like my antivirus and make an exception for Freedom
Scientific. I have uninstalled my antivirus completely to see what
happens, but once again, JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:

Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
moiz tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after
every few minutes. I get it back to working normally by unloading
and reloading the application. Strangely enough, I have also noticed
that JAWS starts working fine even after I open and close Kurzweil.
But this lasts only a few minutes and the problem returns, until I
repeat the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be
wrong here?
Thanks,
Moiz.







.

Why not just use Microsoft's built-in anti virus, Windows Defender. I
haven't bought third-party anti virus software ever since Security
Essentials for Windows 7 became a free download. I have a retail business
with 5 PC's and my laptop at home, I have staff who uses the internet and
unfortunately not always only for work related stuff and I have never had an
issue with a virus. As far as I can see it Windows Defender doesn't use a
lot of resources and obviously it should play nicely with everything else
since it's made by Microsoft.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 10:02 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Mario,
I run no other program at startup. My computer had the McAfee antivirus
which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I haven't
tried getting in touch with them yet. Will do so and let you know what
happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:

Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also does
this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough
to see if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure it
out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and
reinstall it once again. I followed their instructions but this didn't
solve the problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might
be interfering with JAWS and that I should go into settings of
programmes like my antivirus and make an exception for Freedom
Scientific. I have uninstalled my antivirus completely to see what
happens, but once again, JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:

Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
moiz tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every
few minutes. I get it back to working normally by unloading and
reloading the application. Strangely enough, I have also noticed that
JAWS starts working fine even after I open and close Kurzweil. But
this lasts only a few minutes and the problem returns, until I repeat
the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be
wrong here?
Thanks,
Moiz.







.

Hi,

Are you, by any chance, using Avast for an antivirus? I had that problem
and got rid of it by removing Avast completely and going to another
antivirus.

Just a thought

Ron & Danvers


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every few
minutes. I get it back to working normally by unloading and reloading the
application. Strangely enough, I have also noticed that JAWS starts working
fine even after I open and close Kurzweil. But this lasts only a few minutes
and the problem returns, until I repeat the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be wrong
here?
Thanks,
Moiz.