Date   

Re: Jaws and Firefox issue - only speaking commands not reading website

Stan Bobbitt
 

Yeah I get that all the time. Although occasionally it works smooth as silk but the very moment I need some time sensitive information, bang, it freezes and I have to use the task manager to end the task. GRRR!

Stan B

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Monday, October 8, 2018 5:04 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Firefox issue - only speaking commands not reading website

 

Really, JAWS 2019 Beta; although I use JAWS 2018 and Firefox 62, there is a serious issue with JFW that causes Firefox to freeze up frequently and need to be restarted with task manager.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of WILKINSON Julie
Sent: October 8, 2018 5:00 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Firefox issue - only speaking commands not reading website

 

Hi Tracy:

You need Jaws 2018 for the new Firefox to work correctly. Is that the version of Jaws you are running?

Julie

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of traci.mwd@...
Sent: Monday, October 8, 2018 1:30 PM
To: main@jfw.groups.io
Subject: Jaws and Firefox issue - only speaking commands not reading website

 

[Edited Message Follows]

Okay, my kids both have Dell laptops and predominately use NVDA because Jaws hates their school's website.  Anyways they need to take an online test on another website and all Jaws is speaking is the keys we hit - it won't read any webpage.  I know this has to be something completely stupid, but I need to get this sorted out for them to take this test.... ugh.  We are all more familiar with NVDA and not Jaws which we obviously need to balance out but the kids prefer NVDA as they have no issue's with it.

Oh, Jaws and Firefox on updated versions.

When we open Firefox we are getting "Display of tab content is disabled due to incompatibility between Firefox and your accessibility software. Please update your screen reader or switch to Firefox Extended Support Release." - But I thought all this was ironed out with Jaws and that crazy version recently.

Thank you!



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Re: can't hear jaws when I get a skipe call

Michael Amaro
 

glad we were able to help

From: paul lemm
Sent: Monday, October 8, 2018 12:44 PM
Subject: Re: can't hear jaws when I get a skipe call

Hi Sieghard,

 

Thanks for the detailed explanation. It turns out I had skipe for windows 10, which I see from your email  is the universal app. I’ve uninstalled this and now downloaded and installed skipe 8 instead. Now I’m running skipe 8 everything is all working ok once again and jaws is no longer dipping volume when calls come in. thanks for the advice, I’m going to give the shortcut key trick you mentioned a go too, since this sounds a nice straight forward way to answer any incoming calls I get

 

Thanks again for the help.

 

Paul

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: 08 October 2018 18:57
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skipe call

 

Hi Paul,

 

First of all go to your Sound Settings > Communications tab, here you will probably find that it is set to reduce the volume of other sounds by 80%, arrow down to “Do Nothing” and tab to OK and activate it, this should fix the issue about you not being able to hear Jaws. Probably easiest way to get there is to type “Sound” in the Windows/Cortana search box, arrow down until you find “Sound, control panel”, it will most likely open on the Playback tab, press Control+Tab three times until you get to Communications, Jaws will speak this information:

 

Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls. When Windows detects communications activity:

Do nothing radio button checked

This is what I have it set to, the options are as follows:

Mute all other sounds radio button, 1of 4

Reduce the volume of other sounds by 80% radio button 2 of 4

Reduce the volume of other sounds by 50% radio button, 3 of 4

Do nothing radio button, 4 of 4

 

As for answering calls, here is what Jaws recommends (taken from the What’s New in Jaws 2019 public beta):

 

Skype

Skype now offers three options on Windows 10.

1. You can continue using Skype Classic which is version 7 and works very well with JAWS. Note that Skype Classic is expected to be retired at some point not yet known.

Comment: I just read that while Microsoft had postponed Skype 7 retirement, it is now again set for I think late November.

2. You can download and install the new Desktop version 8, which is now supported in JAWS. See details below.

3. You can install the Universal App from the Microsoft Store. However, this is the least accessible at this time and we recommend you install Skype 7 or 8 for the best support.

For users moving to Skype 8, please be certain to download the version referred to as "Skype for Windows" which works well on Windows 10. Note that the Universal App we are not recommending is referred to as "Skype for Windows 10".

For those using Skype version 8, we have added some additional keystrokes to help with navigation since these options are not offered in Skype. These commands are:

• Move to the chat entry field: CTRL+INSERT+E

• Move to the chat history list: CTRL+INSERT+Y

• Move to the conversations list: CTRL+INSERT+N

You can also use the JAWS commands INSERT+W and INSERT+H while focused on Skype for a list of most of the keyboard commands you would want to know when using Skype. For a full list from Microsoft, please visit the

Skype Hotkeys Web Page

Comment: I put the table with the Skype Hotkeys on this website at the end of this message, but removed the Hot Keys for the Mac which are also listed here..

 

Tip (this is what you asked and want to implement):

You can assign a keystroke such as ALT+CTRL+S to the Skype icon on the Desktop to quickly open Skype to answer an incoming call.

If you are in another application and you receive an incoming call alert, you can press your shortcut keystroke to open Skype, press INSERT+UP ARROW or INSERT+TAB to read the caller information.

Then press CTRL+SHIFT+P or use TAB to choose Answer or Decline.

 

Best regards,

Sieghard

 

Skype 8 Hot Keys/Keyboard Shortcuts

 

Windows desktop Hotkey

Action

Ctrl + I

Open Notification panel

Ctrl + , (Ctrl + comma)

Open app settings

Ctrl + H

Open Help in default browser

Ctrl + D

Launch main dial pad

Ctrl + N

Start new conversation

Ctrl + G

New group

Ctrl + F

Search for all contacts, messages and bots

Ctrl + Shift + S

Search within selected message

Alt + 1

Navigate to recent chats

Alt + 2

Open contacts

Alt + 3

Open contact screen to bots

Ctrl + O

Send feedback

Ctrl + R

Refresh the app

Ctrl + T

Open themes

Ctrl + Shift + T

Toggle between light and dark mode

Use Alt + V to bring up the View menu to zoom in, out, or return to actual size

Zoom in, zoom out, or view actual size

Ctrl + Shift + = to zoom in

 

Ctrl + - to zoom out

 

Ctrl + 0 for actual size

 

Up arrow after sending a message

Edit the last message sent

Ctrl + P

Show conversation profile

Ctrl + Shift + A

Add people to conversation

Ctrl + Shift + U

Mark as unread

Ctrl + Shift + K

Start a video call

Ctrl + Shift + P

Start an audio call

Ctrl + Shift + F

Send a file

Enter

Start a PSTN call

Ctrl + Shift + G

Open gallery

Ctrl + S

Take a snapshot

Ctrl + E

Hang up

Ctrl + M

Toggle mute

Down Arrow

Select the next message in the chat list

Up Arrow

Select the previous message in the chat list

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: Monday, October 8, 2018 9:58 AM
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: Jaws check for updates

Joseph Norton
 

I listers:

 

This is not new for me.

 

For a long time, through several versions of JAWS, I’ve always needed to alt-tab into the update dialog after selecting “check for updates”

 

I’ve not worried about it too much, since I figured FS were aware of it and would fix it if they could.

 

Sent from Mail for Windows 10

 

From: Soronel Haetir
Sent: Monday, October 8, 2018 11:43 AM
To: main@jfw.groups.io
Subject: Re: Jaws check for updates

 

Hrmmm, I tried it with the desktop focused and did have to alt+tab,

then tried it again with Firefox focused (which was the case last

night when I tried this) and did not.

 

On 10/7/18, Sieghard Weitzel <sieghard@...> wrote:

> I don't know why it focuses for you but not for me and Don, I just tried

> again while focus was on the desktop, I pressed Jaws Key+J, arrowed up to

> Help and then expanded it and arrowed to Check for Updates. After pressing

> enter it took a few seconds and I heard a ding, my focus remained on the

> desktop and when I pressed Alt+Tab the OK button of the Jaws update dialogue

> gained focus:

> JAWS Updates dialog

> You already have the latest JAWS version installed.

> OK Button

> Regards,

> Sieghard

> -----Original Message-----

> From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Soronel Haetir

> Sent: Sunday, October 7, 2018 8:41 PM

> To: main@jfw.groups.io

> Subject: Re: Jaws check for updates

> I just tried this with jaws 2019 beta 2 and after the UIA confirmation

> window (nothing they can do about that one) the up to date message box

> was focused.

> On 10/7/18, Sieghard Weitzel <sieghard@...> wrote:

>> Hi Don,

>> 

>> 

>> 

>> I just tried this and while I currently have no updates I did have to

>> press

>> Alt+Tab to get to the dialogue with the message I was up to date and the

>> OK

>> button.

>> 

>> I suggest you provide this feedback to Freedom Scientific, it could be

>> more

>> a result of how Windows 10 does things, but it certainly won't hurt for

>> them

>> to take a look at it and, if it is a bug they can do something about then

>> hopefully it will be fixed in a future update. I am on the Jaws beta list

>> and will provide this feedback as well, but you should as well via the

>> JAWS

>> for Windows Beta Report

>> Form<https://www.freedomscientific.com/Forms/JAWSBetaReport>, clicking on

>> this link takes you straight there.

>> 

>> 

>> 

>> Regards,

>> 

>> Sieghard

>> 

>> 

>> 

>> -----Original Message-----

>> From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Don H

>> Sent: Sunday, October 7, 2018 3:55 PM

>> To: main@jfw.groups.io

>> Subject: Jaws check for updates

>> 

>> 

>> 

>> When I open the Jaws 2018 or 2019 beta ui and go to help then check for

>> 

>> updates Jaws presents a dialog that jaws will not read until you do a

>> 

>> couple of alt tabs to get focus on the dialog box.  Why doesn't Jaws

>> 

>> automatically read dialog boxes it creates?

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

>> 

> --

> Soronel Haetir

> soronel.haetir@...

>

 

 

--

Soronel Haetir

soronel.haetir@...

 

 

 


Re: Outlook 2016 - Turning off auto-collapse for conversations

Van Lant, Robin
 

I cannot get my Outlook to behave as you describe. However, the two places you can play with the conversations settings are there.

  1. View ribbon, tab over a just a few times to the Conversation settings menu and
  2. File, then options, then ease of access, has a setting for conversations.

Hope you find the right setting.

 

 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, October 8, 2018 1:37 PM
To: main@jfw.groups.io
Subject: Outlook 2016 - Turning off auto-collapse for conversations

 

In Outlook 2016, if one intentionally expands a conversation, but then arrows up before it or down beyond its last message the whole conversation automatically collapses.

 

Anyone know which setting will turn this behavior off?  Once a conversation is expanded I want it to stay that way until I intentionally collapse it or exit Outlook.

--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

          ~ Saul Bellow, To Jerusalem and Back



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Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

James Malone
 

Hi Brian, figured it out.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of James Malone
Sent: Sunday, October 7, 2018 9:12 PM
To: main@jfw.groups.io
Subject: Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

Hi Brian, how does this work?
Thanks for the download.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gudrun Brunot
Sent: Sunday, October 7, 2018 3:59 PM
To: main@jfw.groups.io
Subject: Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

Bless you, Brian.



Gudrun

Please note my new email of brunotgudrun@gmail.com

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Sunday, October 07, 2018 10:18 AM
To: main@jfw.groups.io
Subject: Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

Now, for anyone wanting the latest version of the Macrium 7.1 installer, who doesn't want to have to dig through the steps at the website to eventually download it, I've put it on my Google Drive: Macrium 7.1 Full Installer <https://drive.google.com/uc?export=download&id=1ZyAnnQdVZg766iRVVUW_x54iYf2M2xuu> .

When you activate that link you'll probably get a blank browser tab, followed moments later by a save dialog that asks where you'd like to save the .exe file.
--


Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134

A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

~ Saul Bellow, To Jerusalem and Back


Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

James Malone
 

Hi Brian, how does this work?
Thanks for the download.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gudrun Brunot
Sent: Sunday, October 7, 2018 3:59 PM
To: main@jfw.groups.io
Subject: Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

Bless you, Brian.



Gudrun

Please note my new email of brunotgudrun@gmail.com

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Sunday, October 07, 2018 10:18 AM
To: main@jfw.groups.io
Subject: Re: Using Macrium Reflect Version 7 to Take A Full System Image Backup

Now, for anyone wanting the latest version of the Macrium 7.1 installer, who doesn't want to have to dig through the steps at the website to eventually download it, I've put it on my Google Drive: Macrium 7.1 Full Installer <https://drive.google.com/uc?export=download&id=1ZyAnnQdVZg766iRVVUW_x54iYf2M2xuu> .

When you activate that link you'll probably get a blank browser tab, followed moments later by a save dialog that asks where you'd like to save the .exe file.
--


Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134

A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

~ Saul Bellow, To Jerusalem and Back


Re: Sound after Win 10 1809 update

Hicks Steven (CORNWALL IT SERVICES) <steven.hicks@...>
 

Yes, it doesn’t work very well but you can get around it with the touch cursor, not found a way to activate something when you are on it though.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jonas Voll
Sent: 08 October 2018 14:20
To: main@jfw.groups.io
Subject: Re: Sound after Win 10 1809 update

 

The dell audio software is not very user friendly for us Jaws users!

But you can find some Jaws scripts for it, but I do not use the Dell audio software just the Dell audio drivers!

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Saturday, October 6, 2018 12:38 PM
To: main@jfw.groups.io
Subject: Re: Sound after Win 10 1809 update

 

Thanks Jonas,

I did a Dell Bios update this morning and the sound isn’t quite so tin-can like.

 

Would you recommend the Dell Audio manager?

 

That does not seem to be present on my system.

 

Thanks,

Richard

 

 

 

“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jonas Voll
Sent: Friday, October 5, 2018 5:38 AM
To: main@jfw.groups.io
Subject: Re: Sound after Win 10 1809 update

 

Well, you can chek in your sound setting and see if turn off all enhancements are unchekt!

Did you get  the dell update tool?

Try to see if you may have a Bios update!

Do you have the Dell audio maneger installed?

Only other you may try is to uninstall the drivers and re install!

FYi, Intel® display audio,is probably  like an HBMI audio and a Realtek Audio, is probley your 3.5 MM audio!

 

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Thursday, October 4, 2018 9:25 PM
To: main@jfw.groups.io
Subject: Re: Sound after Win 10 1809 update

 

Jonas,

Under the sound, video and game controller in Device Manager, I have listed: Intel® display audio, and a Realtek Audio.

I’ve had no luck with updating drivers, in fact, it says no driver is needed or installed for the Realtek audio.

I’m not sure explaining this to Microsoft Accessibility will get me very far, but any suggestions left?

 

Thanks,

Richard

 

 

 

“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jonas Voll
Sent: Thursday, October 4, 2018 10:11 AM
To: main@jfw.groups.io
Subject: Re: Sound after Win 10 1809 update

 

Yes I had the same problem, I installed the Dell sound drivers!

You can get from Dell web site or use the Dell update manager

FYI, check your device maneger and see if the sound is using Windows drivers or Dell drivers!

 

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Thursday, October 4, 2018 8:54 AM
To: jfw@groups.io
Subject: Sound after Win 10 1809 update

 

I have a Dell Inspiron laptop and after updating to version 1809, the sound quality is in the toilet.

It sounds like someone talking through a tin can.

This is one of those built-in sound cards that have almost know adjustability.

 

Anyone else finding this?

 

Richard

 

 

 

“Definition of an expert: An ex is a has-been and a spirt is a drip under pressure.” – Bruce U. Utah Phillips

 

 
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JAWS 2019 Beta 2 And Microsoft Outlook 2016

Hicks Steven (CORNWALL IT SERVICES) <steven.hicks@...>
 

Is anyone finding that when you type a new message in Microsoft Outlook 2016, it doesn’t read the auto complete section on the to box to tell you which address is suggested?

 



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Re: Jaws and Firefox issue - only speaking commands not reading website

JM Casey <crystallogic@...>
 

Really, JAWS 2019 Beta; although I use JAWS 2018 and Firefox 62, there is a serious issue with JFW that causes Firefox to freeze up frequently and need to be restarted with task manager.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of WILKINSON Julie
Sent: October 8, 2018 5:00 PM
To: main@jfw.groups.io
Subject: Re: Jaws and Firefox issue - only speaking commands not reading website

 

Hi Tracy:

You need Jaws 2018 for the new Firefox to work correctly. Is that the version of Jaws you are running?

Julie

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of traci.mwd@...
Sent: Monday, October 8, 2018 1:30 PM
To: main@jfw.groups.io
Subject: Jaws and Firefox issue - only speaking commands not reading website

 

[Edited Message Follows]

Okay, my kids both have Dell laptops and predominately use NVDA because Jaws hates their school's website.  Anyways they need to take an online test on another website and all Jaws is speaking is the keys we hit - it won't read any webpage.  I know this has to be something completely stupid, but I need to get this sorted out for them to take this test.... ugh.  We are all more familiar with NVDA and not Jaws which we obviously need to balance out but the kids prefer NVDA as they have no issue's with it.

Oh, Jaws and Firefox on updated versions.

When we open Firefox we are getting "Display of tab content is disabled due to incompatibility between Firefox and your accessibility software. Please update your screen reader or switch to Firefox Extended Support Release." - But I thought all this was ironed out with Jaws and that crazy version recently.

Thank you!



*****CONFIDENTIALITY NOTICE*****
This e-mail may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the context or otherwise that you have received this e-mail in error, please advise me immediately by reply e-mail, keep the contents confidential, and immediately delete the message and any attachments from your system.
************************************


Re: Jaws and Firefox issue - only speaking commands not reading website

WILKINSON Julie
 

Hi Tracy:

You need Jaws 2018 for the new Firefox to work correctly. Is that the version of Jaws you are running?

Julie

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of traci.mwd@...
Sent: Monday, October 8, 2018 1:30 PM
To: main@jfw.groups.io
Subject: Jaws and Firefox issue - only speaking commands not reading website

 

[Edited Message Follows]

Okay, my kids both have Dell laptops and predominately use NVDA because Jaws hates their school's website.  Anyways they need to take an online test on another website and all Jaws is speaking is the keys we hit - it won't read any webpage.  I know this has to be something completely stupid, but I need to get this sorted out for them to take this test.... ugh.  We are all more familiar with NVDA and not Jaws which we obviously need to balance out but the kids prefer NVDA as they have no issue's with it.

Oh, Jaws and Firefox on updated versions.

When we open Firefox we are getting "Display of tab content is disabled due to incompatibility between Firefox and your accessibility software. Please update your screen reader or switch to Firefox Extended Support Release." - But I thought all this was ironed out with Jaws and that crazy version recently.

Thank you!



*****CONFIDENTIALITY NOTICE*****
This e-mail may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the context or otherwise that you have received this e-mail in error, please advise me immediately by reply e-mail, keep the contents confidential, and immediately delete the message and any attachments from your system.
************************************


Re: can't hear jaws when I get a skype call

paul lemm
 

Hi Mario,

Thanks for the advice, someone else mentioned this and it sounds like a nice
straight forward method to answer calls, so I'm just about to go set that up
now.

Thanks for the help

Paul

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mario
Sent: 08 October 2018 19:11
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skype call

from another list, unfortunately there isn't any shortcut key to answer a
call. however the method to use is:

1. Make a shortcut key that immediately puts focus on the Skype 8 window. Do
this by assigning a shortcut key to the Skype 8 Desktop shortcut.

2. When a call comes in, type your shortcut, tab for caller ID, then tab to
the Answer button and press Space.

-------- Original Message --------
From: Tim Ford [mailto:ttford@gmail.com]
Sent: Monday, Oct 8, 2018 1:09 PM EST
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skype call

JAWS does the same thing with Skype version 7.  There is a key combination,
alt + page up, to answer, so it is not an issue to not be able to hear
JAWS.  I do not know the Skype 8 answer call command, but I know it exists.

Tim

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of *paul
lemm
*Sent:* Monday, October 8, 2018 9:58 AM
*To:* main@jfw.groups.io
*Subject:* can't hear jaws when I get a skipe call

Hi,

So I’ve recently installed the latest version of skipe onto my PC, but when
I get a skipe call come through I can’t hear Jaws any longer  to be able to
answer the call. It seems like the volume of jaws is lowering when the skipe
call comes through. Does anyone have or know of a solution to this? Also on
a similar note, to answer an incoming skipe call  I usually use jaws key and
f11 to view everything in my system tray, then scroll down to skipe click
that and then from the skipe dropdown menu which appears I select answer
call, is there a quicker way to answer a call, maybe a key
combination/shortcut I’m not aware of?

Thanks in advance for any help.

Paul


Re: can't hear jaws when I get a skipe call

paul lemm
 

Hi Sieghard,

 

Thanks for the detailed explanation. It turns out I had skipe for windows 10, which I see from your email  is the universal app. I’ve uninstalled this and now downloaded and installed skipe 8 instead. Now I’m running skipe 8 everything is all working ok once again and jaws is no longer dipping volume when calls come in. thanks for the advice, I’m going to give the shortcut key trick you mentioned a go too, since this sounds a nice straight forward way to answer any incoming calls I get

 

Thanks again for the help.

 

Paul

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: 08 October 2018 18:57
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skipe call

 

Hi Paul,

 

First of all go to your Sound Settings > Communications tab, here you will probably find that it is set to reduce the volume of other sounds by 80%, arrow down to “Do Nothing” and tab to OK and activate it, this should fix the issue about you not being able to hear Jaws. Probably easiest way to get there is to type “Sound” in the Windows/Cortana search box, arrow down until you find “Sound, control panel”, it will most likely open on the Playback tab, press Control+Tab three times until you get to Communications, Jaws will speak this information:

 

Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls. When Windows detects communications activity:

Do nothing radio button checked

This is what I have it set to, the options are as follows:

Mute all other sounds radio button, 1of 4

Reduce the volume of other sounds by 80% radio button 2 of 4

Reduce the volume of other sounds by 50% radio button, 3 of 4

Do nothing radio button, 4 of 4

 

As for answering calls, here is what Jaws recommends (taken from the What’s New in Jaws 2019 public beta):

 

Skype

Skype now offers three options on Windows 10.

1. You can continue using Skype Classic which is version 7 and works very well with JAWS. Note that Skype Classic is expected to be retired at some point not yet known.

Comment: I just read that while Microsoft had postponed Skype 7 retirement, it is now again set for I think late November.

2. You can download and install the new Desktop version 8, which is now supported in JAWS. See details below.

3. You can install the Universal App from the Microsoft Store. However, this is the least accessible at this time and we recommend you install Skype 7 or 8 for the best support.

For users moving to Skype 8, please be certain to download the version referred to as "Skype for Windows" which works well on Windows 10. Note that the Universal App we are not recommending is referred to as "Skype for Windows 10".

For those using Skype version 8, we have added some additional keystrokes to help with navigation since these options are not offered in Skype. These commands are:

• Move to the chat entry field: CTRL+INSERT+E

• Move to the chat history list: CTRL+INSERT+Y

• Move to the conversations list: CTRL+INSERT+N

You can also use the JAWS commands INSERT+W and INSERT+H while focused on Skype for a list of most of the keyboard commands you would want to know when using Skype. For a full list from Microsoft, please visit the

Skype Hotkeys Web Page

Comment: I put the table with the Skype Hotkeys on this website at the end of this message, but removed the Hot Keys for the Mac which are also listed here..

 

Tip (this is what you asked and want to implement):

You can assign a keystroke such as ALT+CTRL+S to the Skype icon on the Desktop to quickly open Skype to answer an incoming call.

If you are in another application and you receive an incoming call alert, you can press your shortcut keystroke to open Skype, press INSERT+UP ARROW or INSERT+TAB to read the caller information.

Then press CTRL+SHIFT+P or use TAB to choose Answer or Decline.

 

Best regards,

Sieghard

 

Skype 8 Hot Keys/Keyboard Shortcuts

 

Windows desktop Hotkey

Action

Ctrl + I

Open Notification panel

Ctrl + , (Ctrl + comma)

Open app settings

Ctrl + H

Open Help in default browser

Ctrl + D

Launch main dial pad

Ctrl + N

Start new conversation

Ctrl + G

New group

Ctrl + F

Search for all contacts, messages and bots

Ctrl + Shift + S

Search within selected message

Alt + 1

Navigate to recent chats

Alt + 2

Open contacts

Alt + 3

Open contact screen to bots

Ctrl + O

Send feedback

Ctrl + R

Refresh the app

Ctrl + T

Open themes

Ctrl + Shift + T

Toggle between light and dark mode

Use Alt + V to bring up the View menu to zoom in, out, or return to actual size

Zoom in, zoom out, or view actual size

Ctrl + Shift + = to zoom in

 

Ctrl + - to zoom out

 

Ctrl + 0 for actual size

 

Up arrow after sending a message

Edit the last message sent

Ctrl + P

Show conversation profile

Ctrl + Shift + A

Add people to conversation

Ctrl + Shift + U

Mark as unread

Ctrl + Shift + K

Start a video call

Ctrl + Shift + P

Start an audio call

Ctrl + Shift + F

Send a file

Enter

Start a PSTN call

Ctrl + Shift + G

Open gallery

Ctrl + S

Take a snapshot

Ctrl + E

Hang up

Ctrl + M

Toggle mute

Down Arrow

Select the next message in the chat list

Up Arrow

Select the previous message in the chat list

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: Monday, October 8, 2018 9:58 AM
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Outlook 2016 - Turning off auto-collapse for conversations

 

In Outlook 2016, if one intentionally expands a conversation, but then arrows up before it or down beyond its last message the whole conversation automatically collapses.

 

Anyone know which setting will turn this behavior off?  Once a conversation is expanded I want it to stay that way until I intentionally collapse it or exit Outlook.

--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

          ~ Saul Bellow, To Jerusalem and Back


Re: can't hear jaws when I get a skype call

Mario
 

from another list, unfortunately there isn't any shortcut key to answer
a call. however the method to use is:

1. Make a shortcut key that immediately puts focus on the Skype 8
window. Do this by assigning a shortcut key to the Skype 8 Desktop shortcut.

2. When a call comes in, type your shortcut, tab for caller ID, then tab
to the Answer button and press Space.

-------- Original Message --------
From: Tim Ford [mailto:ttford@gmail.com]
Sent: Monday, Oct 8, 2018 1:09 PM EST
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skype call

JAWS does the same thing with Skype version 7.  There is a key
combination, alt + page up, to answer, so it is not an issue to not be
able to hear JAWS.  I do not know the Skype 8 answer call command, but I
know it exists.

Tim

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of
*paul lemm
*Sent:* Monday, October 8, 2018 9:58 AM
*To:* main@jfw.groups.io
*Subject:* can't hear jaws when I get a skipe call

Hi,

So I’ve recently installed the latest version of skipe onto my PC, but
when I get a skipe call come through I can’t hear Jaws any longer  to be
able to answer the call. It seems like the volume of jaws is lowering
when the skipe call comes through. Does anyone have or know of a
solution to this? Also on a similar note, to answer an incoming skipe
call  I usually use jaws key and f11 to view everything in my system
tray, then scroll down to skipe click that and then from the skipe
dropdown menu which appears I select answer call, is there a quicker way
to answer a call, maybe a key combination/shortcut I’m not aware of?

Thanks in advance for any help.

Paul


Re: can't hear jaws when I get a skipe call

 

Maybe reboot your computer now that you set this to Do Nothing and see if that helps.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: Monday, October 8, 2018 10:32 AM
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skipe call

 

Hi Michael,

 

This seems to have helped for when I’m on the skipe call I can hear jaws  once again now I’ve changed the communication  setting to nothing. But when I first get the skipe call come through the jaws volume is still reduced until I answer the call. Any other suggestions which might help fix this?

 

Paul

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Michael Amaro
Sent: 08 October 2018 18:10
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skipe call

 

Here is one solution.  Go to control panel press the letter S untill jaws says sound.  Press enter control tab until jaws says communications page.  By default the radio button that says reduce  the volume of other sounds by 80 percent is checked.  Arrow down untill jaws says do nothing radio button checked.  Press okay.  Hope this helps.

 

From: paul lemm

Sent: Monday, October 8, 2018 9:57 AM

    Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: can't hear jaws when I get a skype call

 

Remember that Microsoft has announced that Skype 7 will finally go away later in November.

There is no global hotkey like Alt+PageUp in Skype 8 to answer a call, but you can put Skype on the desktop and set up a hotkey for it like Alt+Control+S so when a call comes in you can press that hot key to focus/open the Skype app, then use Control+Shift+P to answer the call.

As for taking care of the issue of Jaws being muted or very quiet when a Skype call comes in that is easily fixed and I explained how in my reply to Paul which is more detailed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tim Ford
Sent: Monday, October 8, 2018 10:10 AM
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skype call

 

JAWS does the same thing with Skype version 7.  There is a key combination, alt + page up, to answer, so it is not an issue to not be able to hear JAWS.  I do not know the Skype 8 answer call command, but I know it exists.

 

Tim

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm
Sent: Monday, October 8, 2018 9:58 AM
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: can't hear jaws when I get a skipe call

 

Hi Paul,

 

First of all go to your Sound Settings > Communications tab, here you will probably find that it is set to reduce the volume of other sounds by 80%, arrow down to “Do Nothing” and tab to OK and activate it, this should fix the issue about you not being able to hear Jaws. Probably easiest way to get there is to type “Sound” in the Windows/Cortana search box, arrow down until you find “Sound, control panel”, it will most likely open on the Playback tab, press Control+Tab three times until you get to Communications, Jaws will speak this information:

 

Windows can automatically adjust the volume of different sounds when you are using your PC to place or receive telephone calls. When Windows detects communications activity:

Do nothing radio button checked

This is what I have it set to, the options are as follows:

Mute all other sounds radio button, 1of 4

Reduce the volume of other sounds by 80% radio button 2 of 4

Reduce the volume of other sounds by 50% radio button, 3 of 4

Do nothing radio button, 4 of 4

 

As for answering calls, here is what Jaws recommends (taken from the What’s New in Jaws 2019 public beta):

 

Skype

Skype now offers three options on Windows 10.

1. You can continue using Skype Classic which is version 7 and works very well with JAWS. Note that Skype Classic is expected to be retired at some point not yet known.

Comment: I just read that while Microsoft had postponed Skype 7 retirement, it is now again set for I think late November.

2. You can download and install the new Desktop version 8, which is now supported in JAWS. See details below.

3. You can install the Universal App from the Microsoft Store. However, this is the least accessible at this time and we recommend you install Skype 7 or 8 for the best support.

For users moving to Skype 8, please be certain to download the version referred to as "Skype for Windows" which works well on Windows 10. Note that the Universal App we are not recommending is referred to as "Skype for Windows 10".

For those using Skype version 8, we have added some additional keystrokes to help with navigation since these options are not offered in Skype. These commands are:

• Move to the chat entry field: CTRL+INSERT+E

• Move to the chat history list: CTRL+INSERT+Y

• Move to the conversations list: CTRL+INSERT+N

You can also use the JAWS commands INSERT+W and INSERT+H while focused on Skype for a list of most of the keyboard commands you would want to know when using Skype. For a full list from Microsoft, please visit the

Skype Hotkeys Web Page

Comment: I put the table with the Skype Hotkeys on this website at the end of this message, but removed the Hot Keys for the Mac which are also listed here..

 

Tip (this is what you asked and want to implement):

You can assign a keystroke such as ALT+CTRL+S to the Skype icon on the Desktop to quickly open Skype to answer an incoming call.

If you are in another application and you receive an incoming call alert, you can press your shortcut keystroke to open Skype, press INSERT+UP ARROW or INSERT+TAB to read the caller information.

Then press CTRL+SHIFT+P or use TAB to choose Answer or Decline.

 

Best regards,

Sieghard

 

Skype 8 Hot Keys/Keyboard Shortcuts

 

Windows desktop Hotkey

Action

Ctrl + I

Open Notification panel

Ctrl + , (Ctrl + comma)

Open app settings

Ctrl + H

Open Help in default browser

Ctrl + D

Launch main dial pad

Ctrl + N

Start new conversation

Ctrl + G

New group

Ctrl + F

Search for all contacts, messages and bots

Ctrl + Shift + S

Search within selected message

Alt + 1

Navigate to recent chats

Alt + 2

Open contacts

Alt + 3

Open contact screen to bots

Ctrl + O

Send feedback

Ctrl + R

Refresh the app

Ctrl + T

Open themes

Ctrl + Shift + T

Toggle between light and dark mode

Use Alt + V to bring up the View menu to zoom in, out, or return to actual size

Zoom in, zoom out, or view actual size

Ctrl + Shift + = to zoom in

 

Ctrl + - to zoom out

 

Ctrl + 0 for actual size

 

Up arrow after sending a message

Edit the last message sent

Ctrl + P

Show conversation profile

Ctrl + Shift + A

Add people to conversation

Ctrl + Shift + U

Mark as unread

Ctrl + Shift + K

Start a video call

Ctrl + Shift + P

Start an audio call

Ctrl + Shift + F

Send a file

Enter

Start a PSTN call

Ctrl + Shift + G

Open gallery

Ctrl + S

Take a snapshot

Ctrl + E

Hang up

Ctrl + M

Toggle mute

Down Arrow

Select the next message in the chat list

Up Arrow

Select the previous message in the chat list

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: Monday, October 8, 2018 9:58 AM
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: can't hear jaws when I get a skipe call

paul lemm
 

Hi Michael,

 

This seems to have helped for when I’m on the skipe call I can hear jaws  once again now I’ve changed the communication  setting to nothing. But when I first get the skipe call come through the jaws volume is still reduced until I answer the call. Any other suggestions which might help fix this?

 

Paul

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Michael Amaro
Sent: 08 October 2018 18:10
To: main@jfw.groups.io
Subject: Re: can't hear jaws when I get a skipe call

 

Here is one solution.  Go to control panel press the letter S untill jaws says sound.  Press enter control tab until jaws says communications page.  By default the radio button that says reduce  the volume of other sounds by 80 percent is checked.  Arrow down untill jaws says do nothing radio button checked.  Press okay.  Hope this helps.

 

From: paul lemm

Sent: Monday, October 8, 2018 9:57 AM

    Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: can't hear jaws when I get a skipe call

Michael Amaro
 

Here is one solution.  Go to control panel press the letter S untill jaws says sound.  Press enter control tab until jaws says communications page.  By default the radio button that says reduce  the volume of other sounds by 80 percent is checked.  Arrow down untill jaws says do nothing radio button checked.  Press okay.  Hope this helps.

From: paul lemm
Sent: Monday, October 8, 2018 9:57 AM
    Subject: can't hear jaws when I get a skipe call

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul                                      


Re: can't hear jaws when I get a skype call

Tim Ford
 

JAWS does the same thing with Skype version 7.  There is a key combination, alt + page up, to answer, so it is not an issue to not be able to hear JAWS.  I do not know the Skype 8 answer call command, but I know it exists.

 

Tim

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm
Sent: Monday, October 8, 2018 9:58 AM
To: main@jfw.groups.io
Subject: can't hear jaws when I get a skipe call

 

Hi,

 

So I’ve recently installed the latest version of skipe onto my PC, but when I get a skipe call come through I can’t hear Jaws any longer  to be able to answer the call. It seems like the volume of jaws is lowering when the skipe call comes through. Does anyone have or know of a solution to this? Also on a similar note, to answer an incoming skipe call  I usually use jaws key and f11 to view everything in my system tray, then scroll down to skipe click that and then from the skipe dropdown menu which appears I select answer call, is there a quicker way to answer a call, maybe a key combination/shortcut I’m not aware of?

 

Thanks in advance for any help.

 

Paul