Date   

moderated Re: JAWS 18.0.4354 - Navigation issue within JAWS itself

Ann Byrne
 

Try f6.

At 12:40 PM 4/3/2018, you wrote:
I am currently working with a client and am encountering an issue that I never recall having had before. We are working with MS-Excel, but it's JAWS that's being problematic.

If we open the JAWS Verbosity Menu and then do a search for "Column" and get to the "Column Titles to Row Range Set" item, I cannot manage to get over into the actual options for that item regardless of what keyboard shortcut I'm trying. Tab doesn't do it, the right arrow key doesn't do it, CTRL or INS plus those don't do it. How on earth does one shift one's focus over to the controls for a given MS-Office in JAWS settings dialog?

I'm also having the same issue in JAWS help, where we can search and get the correct item coming up with focus on it, but I then cannot throw focus off of the item in the tree to its individual controls.

Any assistance would be appreciated.

--
Brian - Windows 10 Home, 64-Bit, Version 1709, Build 16299 (dot level on request - it changes too often to keep in signature)


If you don't like someone, the way he holds his spoon will make you furious; if you do like him, he can turn his plate over into your lap and you won't mind. ~ Irving Becker


moderated Re: Spyware

Sharon
 

It interfered with backing up files to external drives. It did not play nice with Windows Defender. Microsoft Disability Answer Desk finally told me to just uninstall it.

Sharon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Tuesday, April 03, 2018 5:15 PM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Can you explain in more detail what the problem was? I have it installed on my Windows 10 laptop and it seems to cause no issues.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sharon
Sent: Tuesday, April 03, 2018 12:34 PM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Malware Bytes really screwed with Windows 10. Ended up uninstalling it for good.

Sharon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm
Sent: Tuesday, April 03, 2018 8:48 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Hi,

 

Not sure about costs to call Microsoft , as I’ve never called them before. But another thing you might want to try even if the message isn’t there afterwards is install malware bytes, I use a pretty good anti-virus but malare bytes  picks up stuff that antivirus won’t find. There’s a free and premium version, I use the free one and that works fine for me. hope you get it all sorted.

 

 

Paul

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John Doering
Sent: 03 April 2018 13:43
To: main@jfw.groups.io
Subject: Re: Spyware

 

Richard, Jessica, and Paul:

Thank you all for the advice.  If it comes up again, I will definitely call Microsoft accessibility.   Is there any charge for calling them?

 

Regards,

 

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

From: Richard Turner [mailto:richardturner42@...]
Sent: Tuesday, April 03, 2018 7:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.


moderated Re: JAWS 18.0.4354 - Navigation issue within JAWS itself

 

Follow-Up Report

I did get on the horn (or at least tried to) with VFO but discovered the solution to the issue in the JAWS Verbosity Settings by trial and error.   In Windows in general and JAWS, typically, when you have a settings dialog that's set up as a tree view on the left and controls on the right, much in the same way Windows/File Explorer is, you hit tab to throw focus from the left side navigation area to the controls on the right.  In the case of the JAWS Verbosity settings the navigation tree has a one to one correspondence to each control on the right side, which is unusual, so when you are sitting on any one of the items in the navigation tree hitting the space bar activates the control itself.  All of the controls I was dealing with were dropdown lists, so each successive press of the space bar moves to the next item in the list, eventually cycling back to the first choice.

This was particularly peculiar for me because the visual presentation was unusual, too.  It was not obvious that the control actually had focus when you were on the corresponding navigation item.


--
Brian  Windows 10 Home, 64-Bit, Version 1709, Build 16299  (dot level on request - it changes too often to keep in signature)

 
If you don't like someone, the way he holds his spoon will make you furious; if you do like him, he can turn his plate over into your lap and you won't mind.     ~ Irving Becker


moderated Re: Thunderbird Weirdness in the Message Pane

Tom <tomcat509@...>
 

I never use F6 in Thunderbird.  If not already in the desired folder, I just arrow to the folder containing the message inbox to be read, press tab to enter the message folder, arrow to the message to be read and press enter. 

 

When in a message, I deal with it at the time. i.e. Save it for further reference, reply to it and then delete it. The next message is then ready to be read after pressing enter.

In this manner the inbox does not become cluttered.

HTH

Tom

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Matzura
Sent: Tuesday, 3 April 2018 11:09 PM
To: main@jfw.groups.io
Subject: Re: Thunderbird Weirdness in the Message Pane

 

On 4/3/2018 7:26 AM, Tom wrote:

 

Go into View, arrow down to something like, show message body as,  and press enter.  Here there is a list of file types and you probably have it set to display messages in text so change it to simple html and hopefully your problem is fixed.

 

Sorry to report it didn't solve the problem. In fact, I tried all three choices--original HTML, simple HTML, and text. However, I have noticed that if a message has no links in it, that's when I get a no-content message body in the message pane (F6). The workaround for now is to open the message by pressing ENTER, reading the message as if I had pressed F6 when it worked correctly, then pressing Control-W to close that window. Annoying, but it does work until I figure out what I broke (LOL).


moderated Re: Spyware

paul lemm
 

Hi Gerald,

Once I somehow picked up a really nasty bit of ransomware, when you re booted your system the message flashed up and took complete control of the system, so not only did it stop jaws working but also disabled Microsoft functionality too, so you couldn't access start menu, task manager and any windows key commands and safe mode wasn't a fix, just this screen saying I needed to contact the metropolitan police and pay a fine to unlock my PC. I got a sighted friend round who is very tec savvy and even he couldn't find a way of accessing anything from within windows, in the end we had to run a ransom wear tool directly from the bios , which since windows isn't active took ages , but it did fix the problem in the end. Long story short it was probably one of the most sophisticated and nasty bits of malicious software I've come across. Hope I never see it again


Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald Levy
Sent: 03 April 2018 20:17
To: main@jfw.groups.io
Subject: Re: Spyware


But suppose the ransomware gets installed as soon as you click on the link to the rogue web site, and you start hearing the message to call the 800 number or else. If your computer has been frozen and you shut it down by pressing the power button and then reboot it, there is a good chance that you will not have speech because the ransomware will prevent JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I immediately shutdown, disconnected from the router, ran a MRT quick scan then a full VIPRE scan, cleaned up any cached leftovers, rebooted, reconnected to the router, and everything is fine. but I didn't call the answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility helpline instead of calling the 800 number as instructed by the ransomware message. But I was so freaked out that in a panic, I called the 800 number. If I ever experience another such ransomware attack, I will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io> <main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com <mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

 

You won't know until you try. If it's already installed you are doing no further harm

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: Tuesday, April 03, 2018 12:17 PM
To: main@jfw.groups.io
Subject: Re: Spyware


But suppose the ransomware gets installed as soon as you click on the link to the rogue web site, and you start hearing the message to call the 800 number or else. If your computer has been frozen and you shut it down by pressing the power button and then reboot it, there is a good chance that you will not have speech because the ransomware will prevent JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I immediately shutdown, disconnected from the router, ran a MRT quick scan then a full VIPRE scan, cleaned up any cached leftovers, rebooted, reconnected to the router, and everything is fine. but I didn't call the answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility helpline instead of calling the 800 number as instructed by the ransomware message. But I was so freaked out that in a panic, I called the 800 number. If I ever experience another such ransomware attack, I will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io> <main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com <mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

 

Can you explain in more detail what the problem was? I have it installed on my Windows 10 laptop and it seems to cause no issues.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sharon
Sent: Tuesday, April 03, 2018 12:34 PM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Malware Bytes really screwed with Windows 10. Ended up uninstalling it for good.

Sharon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm
Sent: Tuesday, April 03, 2018 8:48 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Hi,

 

Not sure about costs to call Microsoft , as I’ve never called them before. But another thing you might want to try even if the message isn’t there afterwards is install malware bytes, I use a pretty good anti-virus but malare bytes  picks up stuff that antivirus won’t find. There’s a free and premium version, I use the free one and that works fine for me. hope you get it all sorted.

 

 

Paul

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John Doering
Sent: 03 April 2018 13:43
To: main@jfw.groups.io
Subject: Re: Spyware

 

Richard, Jessica, and Paul:

Thank you all for the advice.  If it comes up again, I will definitely call Microsoft accessibility.   Is there any charge for calling them?

 

Regards,

 

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

From: Richard Turner [mailto:richardturner42@...]
Sent: Tuesday, April 03, 2018 7:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.


moderated Re: Spyware

Gerald Levy
 

The problem is that JAWS cannot provide speech for the restore procedure because the speech drivers are not yet loaded. Maybe some day, JAWS will be modified in some way so that it speaks when you attempt to restore an image backup. For now, most non-tech-savvy blind computer users still need sighted help to perform an image restore from a backup medium.

Gerald

-----Original Message-----
From: netbat66
Sent: Tuesday, April 03, 2018 4:02 PM
To: main@jfw.groups.io
Subject: Re: Spyware

there are a few cloneing programs that let you boot the computer from the
backup drive to restore the internal drive, with speech , in windows. that is
if jaws allows this.
the last time i had to restore my drive 2 years ago i was useing window eyes.
it is a byte for byte clone of the c drive to the external drive.
you do have to have someone load bios and change the boot order so the external
u s b drive will boot first.
i just left my settings this way. it only adds a few seconds to the boot time
if no system drive is detected.
i use casper version 8 cloneing software.
version 10 is not as accessible. but both versions also support solid state
drives.


-----Original Message-----
From: Gerald Levy
Sent: Tuesday, April 03, 2018 12:51 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Yes, using an image backup would restore your computer to normal, but then
you would probably need tech-savvy sighted assistance to perform the image
restore from the external hard drive where you originally created it.

Gerald



-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:31 PM
To: main@jfw.groups.io
Subject: Re: Spyware

this happend to me when I booted the computer one mourning after being
shutdown during the night. I guess restoring from a backup would bring
the computer back up and working.



-------- Original Message --------
From: Gerald Levy [mailto:bwaylimited@verizon.net]
Sent: Tuesday, Apr 3, 2018 3:16 PM EST
To: main@jfw.groups.io
Subject: Spyware


But suppose the ransomware gets installed as soon as you click on the
link to the rogue web site, and you start hearing the message to call
the 800 number or else. If your computer has been frozen and you shut
it down by pressing the power button and then reboot it, there is a good
chance that you will not have speech because the ransomware will prevent
JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message----- From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I
immediately shutdown, disconnected from the router, ran a MRT quick scan
then a full VIPRE scan, cleaned up any cached leftovers, rebooted,
reconnected to the router, and everything is fine. but I didn't call the
answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility
helpline instead of calling the 800 number as instructed by the
ransomware message. But I was so freaked out that in a panic, I called
the 800 number. If I ever experience another such ransomware attack, I
will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with
you until the issue is resolved no matter howlong it takes. I was on
one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days
and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your
computer to see if there are any traces left, even though you’ve done a
check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John
Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you are
not the intended recipient, nor the employee or agent responsible for
delivering this message in confidence to the intended recipient(s), you
are hereby notified that you have received this transmittal in error,
and any review, dissemination, distribution or copying of this
transmittal or its attachments is strictly prohibited. If you have
received this transmittal and/or attachments in error, please notify me
immediately by reply e-mail and then delete this message, including any
attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer
to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning
on the computer. Ideally, from a speaker phone so when you turn it on,
if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com
<mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.









.


moderated Re: JAWS 18.0.4354 - Navigation issue within JAWS itself

Carolyn Arnold <4carolyna@...>
 

Bryan, if no one on the list can help, try calling VFO Customer Service, 727-803-8600.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Tuesday, April 3, 2018 1:41 PM
To: main@jfw.groups.io
Subject: JAWS 18.0.4354 - Navigation issue within JAWS itself

I am currently working with a client and am encountering an issue that I never recall having had before. We are working with MS-Excel, but it's JAWS that's being problematic.

If we open the JAWS Verbosity Menu and then do a search for "Column" and get to the "Column Titles to Row Range Set" item, I cannot manage to get over into the actual options for that item regardless of what keyboard shortcut I'm trying. Tab doesn't do it, the right arrow key doesn't do it, CTRL or INS plus those don't do it. How on earth does one shift one's focus over to the controls for a given MS-Office in JAWS settings dialog?

I'm also having the same issue in JAWS help, where we can search and get the correct item coming up with focus on it, but I then cannot throw focus off of the item in the tree to its individual controls.

Any assistance would be appreciated.

--
Brian - Windows 10 Home, 64-Bit, Version 1709, Build 16299 (dot level on request - it changes too often to keep in signature)


If you don't like someone, the way he holds his spoon will make you furious; if you do like him, he can turn his plate over into your lap and you won't mind. ~ Irving Becker


moderated Re: Spyware

David & his pack of dogs
 

Getting back to my earlier message, when a call came through, I was not there and an automated message was put on my voicemail.  It was not the MS help desk #.  I phoned the number back, Doreen who answered the call did not identify herself from Microsoft much less the help desk.  she only identified herself when I asked to speak to the help desk when she gave me sighted directions.  I suggested in my review of her that she be put in another department where she has little to do with the general public because her listening skills were just not there. When a caller I Ds themselves as being visually impaired, you do not give them sighted directions as outlined earlier.    

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sharon
Sent: April 3, 2018 12:32 PM
To: main@jfw.groups.io
Subject: Re: Spyware

 

No it is not legit. I got a similar one. Microsoft Disability helps you file a report every time you call.

Sharon

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Tuesday, April 03, 2018 8:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.


moderated Re: Spyware

netbat66
 

they can't do anything because 90 percent of the spammers are not in the u s.

-----Original Message-----
From: Gerald Levy
Sent: Tuesday, April 03, 2018 12:59 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Okay, so you get one of those annoying scam calls from the "Microsoft Tech
Department", insisting that they need to access your computer in order to
fix it, and you file a report with the FTC. So what? A week later you
get another such call. What's the point of reporting them? The FTC and FBI
are apparently powerless to prevent them and catch these scammers.

Gerald



-----Original Message-----
From: Sharon
Sent: Tuesday, April 03, 2018 3:50 PM
To: main@jfw.groups.io
Subject: Re: Spyware

When you do get a call from someone supposedly from a company that says they
need to fix your computer, the FTC has a line where they will help you file
a report.
That number is
8773824357

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald
Levy
Sent: Tuesday, April 03, 2018 3:10 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Just out of curiosity, I did some research to determine whether the NYPD has
a dedicated computer crime unit that can be contacted in the event that you
become the victim of computer crime, and to my surprise, there is apparently
no such unit. Victims of crime are simply instructed to call 911 to report
a serious crime in progress, or else their local police precinct to report
minor crimes. There is a joint cybercrime task force between the FBI, NYPD
and state police, but their function is primarily to educcate the public
about computer crime and investigate major security breaches and the like,
not petty incidents like the one I eexperienced. The local district
attorney's office will investigate reports of identity theft but not petty
computer crime. But even if you could report a ransomware attack, you would
probably have to make a trip to police or FBI headquarters and fill out
mountains of paperwork to document it. So there is basically very little
the average blind computer user can do to prevent these scammers from plying
their trade.

Gerald



-----Original Message-----
From: Sieghard Weitzel
Sent: Tuesday, April 03, 2018 2:29 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald,

You can be sure that a police department like the NYPD has a large
department entirely dedicated to this sort of stuff so I wouldn't dismiss
this. If you were living in a one-horse town somewhere in the midwest with a
relatively low crime rate (except for the occasional mass school or church
shooting) then maybe the police there would be much less able to help.
Having said this, apart from reporting it I agree that the police probably
won't be able to do much especially if you already fell for the scam and
paid. Glad you were able to get your money back from Paypal.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: Tuesday, April 03, 2018 11:11 AM
To: main@jfw.groups.io
Subject: Re: Spyware


But if you live in a large city like New York, the local police are unlikely
to get involved in petty computer crime unless you are threatened with
physical violence if you refuse to pay the scammers' ransom demands. And
the FBI probably gets deluged with ransomware and spyware attack reports
every day, but is apparently powerless to prevent them. After all, if a
hostile foreign government can hack into Facebook and affect the outcome of
a presidential election,evading FBI scrutiny, how can we individual
computer users feel safe?

Gerald



-----Original Message-----
From: David & his pack of dogs
Sent: Tuesday, April 03, 2018 1:27 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald, There was a news item where computer scamming was close to the top
of crimes. So, sorry to ruin your fun however, computer scams would not be
ignored. Smile. I should also jump in here. Just because you call the MS
help desk, does not insure you get qualified help. It is rare however, I
have experienced first hand a person there who kept giving me sighted
directions even though I told her I was using JAWS as a screen reader and
had a vision problem. Comments such as, "You see that red X in the top of
the screen? ?Click on it. Or, click on the yellow ? on the bottom of your
screen." When she asked for me to maximize the screen. I told her I was
not sure how to do that. Her response, "You see the yellow ? at the bottom
of the screen, click on that." Now she keeps calling me for a follow up
even though the problem has long been solved by level 2 techs. She even
called during the window of time they gave me to call me on this problem.
Yes, I have given her a scathing review on the feedback email I was sent by
Microsoft. At least I think it was Microsoft. Grin.



-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: April 3, 2018 10:12 AM
To: main@jfw.groups.io
Subject: Re: Spyware


When I experienced the ransomware attack I described previously, I Googled
the 800 number I called and discovered that it was supposedly the number for
a legitimate computer repair company in Los Angeles. I suspect that the
scammers had hacked or hijacked this number so that calls were routed to
their offshore base of operations instead of the real company. So checking
the 800 number on Google may not be very helpful. Some tech experts actually
suggest calling the police if you experience such a ransomware attack. Can
you imagine anything so stupid? You call your local police precinct,
explain your situation to the desk sargeant, and he tells you, sorry
pal,can't help you. We have more important things to worry about like
solving murders and getting dangerous criminals off the streets. And if you
call 911, the dispatcher will probably send a pair of cops to your home to
arrestyou for reporting an emergency that is not life-threatening and
wasting their time. Call the FBI? What can they do if the scammers are
located overseas, well out of reach of the long arm of the law. There's
always Interpol, but my image of them comes from James Bond movies where
they are portrayed as a bunch of inept stuffed shirts who run around Europe
in Giorgio Armani suits and spend most of their time in Monte Carlo casinos
looking for blackjack cheaters. So there is really no place to turn.

Gerald




-----Original Message-----
From: Gudrun Brunot
Sent: Tuesday, April 03, 2018 12:08 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Hi John: Did you try copying that number to the clipboard and searching the
web to see if it's legit/

Hope your system is okay.



Gudrun

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John
Doering
Sent: Tuesday, April 03, 2018 5:07 AM
To: main@jfw.groups.io
Subject: Spyware

Hello:

When surfing the web last night, I entered on a link and got a pop up window
that stated Windows detected my system was attacked by spyware. It stated
the spyware was now stealing my credit card numbers, passwords, and the
rest. It also stated this verbally in a female voice with what sounded like
a British accent. It demanded that I call Microsoft at an 800 number it
provided. It also stated that if I closed the window without calling that
Microsoft 800 number, Microsoft would to protect their system disable my IP
address.

I never trust pop ups from the web so tried to close the window without
success. I then shut down my system, but when I powered back up the pop up
came up again. This time though, I was able to close the window. I ran a
virus scan with Windows Defender and there were threats found. I entered on
the take action link and let it run its course. I then ran MRT.exe which
found nothing. Then I shut down the system and have not started it since.
Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so
should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.



Thankyou,





John Doering

Administrative Pricing Specialist


p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392



NOTICE: The information contained in this email and any document attached
hereto is intended only for the named recipient(s). If you are not the
intended recipient, nor the employee or agent responsible for delivering
this message in confidence to the intended recipient(s), you are hereby
notified that you have received this transmittal in error, and any review,
dissemination, distribution or copying of this transmittal or its
attachments is strictly prohibited. If you have received this transmittal
and/or attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

netbat66
 

there are a few cloneing programs that let you boot the computer from the backup drive to restore the internal drive, with speech , in windows. that is if jaws allows this.
the last time i had to restore my drive 2 years ago i was useing window eyes.
it is a byte for byte clone of the c drive to the external drive.
you do have to have someone load bios and change the boot order so the external u s b drive will boot first.
i just left my settings this way. it only adds a few seconds to the boot time if no system drive is detected.
i use casper version 8 cloneing software.
version 10 is not as accessible. but both versions also support solid state drives.

-----Original Message-----
From: Gerald Levy
Sent: Tuesday, April 03, 2018 12:51 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Yes, using an image backup would restore your computer to normal, but then
you would probably need tech-savvy sighted assistance to perform the image
restore from the external hard drive where you originally created it.

Gerald



-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:31 PM
To: main@jfw.groups.io
Subject: Re: Spyware

this happend to me when I booted the computer one mourning after being
shutdown during the night. I guess restoring from a backup would bring
the computer back up and working.



-------- Original Message --------
From: Gerald Levy [mailto:bwaylimited@verizon.net]
Sent: Tuesday, Apr 3, 2018 3:16 PM EST
To: main@jfw.groups.io
Subject: Spyware


But suppose the ransomware gets installed as soon as you click on the
link to the rogue web site, and you start hearing the message to call
the 800 number or else. If your computer has been frozen and you shut
it down by pressing the power button and then reboot it, there is a good
chance that you will not have speech because the ransomware will prevent
JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message----- From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I
immediately shutdown, disconnected from the router, ran a MRT quick scan
then a full VIPRE scan, cleaned up any cached leftovers, rebooted,
reconnected to the router, and everything is fine. but I didn't call the
answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility
helpline instead of calling the 800 number as instructed by the
ransomware message. But I was so freaked out that in a panic, I called
the 800 number. If I ever experience another such ransomware attack, I
will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with
you until the issue is resolved no matter howlong it takes. I was on
one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days
and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your
computer to see if there are any traces left, even though you’ve done a
check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John
Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you are
not the intended recipient, nor the employee or agent responsible for
delivering this message in confidence to the intended recipient(s), you
are hereby notified that you have received this transmittal in error,
and any review, dissemination, distribution or copying of this
transmittal or its attachments is strictly prohibited. If you have
received this transmittal and/or attachments in error, please notify me
immediately by reply e-mail and then delete this message, including any
attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer
to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning
on the computer. Ideally, from a speaker phone so when you turn it on,
if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com
<mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.









.


moderated Re: Spyware

Gerald Levy
 

Okay, so you get one of those annoying scam calls from the "Microsoft Tech Department", insisting that they need to access your computer in order to fix it, and you file a report with the FTC. So what? A week later you get another such call. What's the point of reporting them? The FTC and FBI are apparently powerless to prevent them and catch these scammers.

Gerald

-----Original Message-----
From: Sharon
Sent: Tuesday, April 03, 2018 3:50 PM
To: main@jfw.groups.io
Subject: Re: Spyware

When you do get a call from someone supposedly from a company that says they
need to fix your computer, the FTC has a line where they will help you file
a report.
That number is
8773824357

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald
Levy
Sent: Tuesday, April 03, 2018 3:10 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Just out of curiosity, I did some research to determine whether the NYPD has
a dedicated computer crime unit that can be contacted in the event that you
become the victim of computer crime, and to my surprise, there is apparently
no such unit. Victims of crime are simply instructed to call 911 to report
a serious crime in progress, or else their local police precinct to report
minor crimes. There is a joint cybercrime task force between the FBI, NYPD
and state police, but their function is primarily to educcate the public
about computer crime and investigate major security breaches and the like,
not petty incidents like the one I eexperienced. The local district
attorney's office will investigate reports of identity theft but not petty
computer crime. But even if you could report a ransomware attack, you would
probably have to make a trip to police or FBI headquarters and fill out
mountains of paperwork to document it. So there is basically very little
the average blind computer user can do to prevent these scammers from plying
their trade.

Gerald



-----Original Message-----
From: Sieghard Weitzel
Sent: Tuesday, April 03, 2018 2:29 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald,

You can be sure that a police department like the NYPD has a large
department entirely dedicated to this sort of stuff so I wouldn't dismiss
this. If you were living in a one-horse town somewhere in the midwest with a
relatively low crime rate (except for the occasional mass school or church
shooting) then maybe the police there would be much less able to help.
Having said this, apart from reporting it I agree that the police probably
won't be able to do much especially if you already fell for the scam and
paid. Glad you were able to get your money back from Paypal.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: Tuesday, April 03, 2018 11:11 AM
To: main@jfw.groups.io
Subject: Re: Spyware


But if you live in a large city like New York, the local police are unlikely
to get involved in petty computer crime unless you are threatened with
physical violence if you refuse to pay the scammers' ransom demands. And
the FBI probably gets deluged with ransomware and spyware attack reports
every day, but is apparently powerless to prevent them. After all, if a
hostile foreign government can hack into Facebook and affect the outcome of
a presidential election,evading FBI scrutiny, how can we individual
computer users feel safe?

Gerald



-----Original Message-----
From: David & his pack of dogs
Sent: Tuesday, April 03, 2018 1:27 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald, There was a news item where computer scamming was close to the top
of crimes. So, sorry to ruin your fun however, computer scams would not be
ignored. Smile. I should also jump in here. Just because you call the MS
help desk, does not insure you get qualified help. It is rare however, I
have experienced first hand a person there who kept giving me sighted
directions even though I told her I was using JAWS as a screen reader and
had a vision problem. Comments such as, "You see that red X in the top of
the screen? ?Click on it. Or, click on the yellow ? on the bottom of your
screen." When she asked for me to maximize the screen. I told her I was
not sure how to do that. Her response, "You see the yellow ? at the bottom
of the screen, click on that." Now she keeps calling me for a follow up
even though the problem has long been solved by level 2 techs. She even
called during the window of time they gave me to call me on this problem.
Yes, I have given her a scathing review on the feedback email I was sent by
Microsoft. At least I think it was Microsoft. Grin.



-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: April 3, 2018 10:12 AM
To: main@jfw.groups.io
Subject: Re: Spyware


When I experienced the ransomware attack I described previously, I Googled
the 800 number I called and discovered that it was supposedly the number for
a legitimate computer repair company in Los Angeles. I suspect that the
scammers had hacked or hijacked this number so that calls were routed to
their offshore base of operations instead of the real company. So checking
the 800 number on Google may not be very helpful. Some tech experts actually
suggest calling the police if you experience such a ransomware attack. Can
you imagine anything so stupid? You call your local police precinct,
explain your situation to the desk sargeant, and he tells you, sorry
pal,can't help you. We have more important things to worry about like
solving murders and getting dangerous criminals off the streets. And if you
call 911, the dispatcher will probably send a pair of cops to your home to
arrestyou for reporting an emergency that is not life-threatening and
wasting their time. Call the FBI? What can they do if the scammers are
located overseas, well out of reach of the long arm of the law. There's
always Interpol, but my image of them comes from James Bond movies where
they are portrayed as a bunch of inept stuffed shirts who run around Europe
in Giorgio Armani suits and spend most of their time in Monte Carlo casinos
looking for blackjack cheaters. So there is really no place to turn.

Gerald




-----Original Message-----
From: Gudrun Brunot
Sent: Tuesday, April 03, 2018 12:08 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Hi John: Did you try copying that number to the clipboard and searching the
web to see if it's legit/

Hope your system is okay.



Gudrun

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John
Doering
Sent: Tuesday, April 03, 2018 5:07 AM
To: main@jfw.groups.io
Subject: Spyware

Hello:

When surfing the web last night, I entered on a link and got a pop up window
that stated Windows detected my system was attacked by spyware. It stated
the spyware was now stealing my credit card numbers, passwords, and the
rest. It also stated this verbally in a female voice with what sounded like
a British accent. It demanded that I call Microsoft at an 800 number it
provided. It also stated that if I closed the window without calling that
Microsoft 800 number, Microsoft would to protect their system disable my IP
address.

I never trust pop ups from the web so tried to close the window without
success. I then shut down my system, but when I powered back up the pop up
came up again. This time though, I was able to close the window. I ran a
virus scan with Windows Defender and there were threats found. I entered on
the take action link and let it run its course. I then ran MRT.exe which
found nothing. Then I shut down the system and have not started it since.
Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so
should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.



Thankyou,





John Doering

Administrative Pricing Specialist


p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392



NOTICE: The information contained in this email and any document attached
hereto is intended only for the named recipient(s). If you are not the
intended recipient, nor the employee or agent responsible for delivering
this message in confidence to the intended recipient(s), you are hereby
notified that you have received this transmittal in error, and any review,
dissemination, distribution or copying of this transmittal or its
attachments is strictly prohibited. If you have received this transmittal
and/or attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

Gerald Levy
 

Yes, using an image backup would restore your computer to normal, but then you would probably need tech-savvy sighted assistance to perform the image restore from the external hard drive where you originally created it.

Gerald

-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:31 PM
To: main@jfw.groups.io
Subject: Re: Spyware

this happend to me when I booted the computer one mourning after being
shutdown during the night. I guess restoring from a backup would bring
the computer back up and working.



-------- Original Message --------
From: Gerald Levy [mailto:bwaylimited@verizon.net]
Sent: Tuesday, Apr 3, 2018 3:16 PM EST
To: main@jfw.groups.io
Subject: Spyware


But suppose the ransomware gets installed as soon as you click on the
link to the rogue web site, and you start hearing the message to call
the 800 number or else. If your computer has been frozen and you shut
it down by pressing the power button and then reboot it, there is a good
chance that you will not have speech because the ransomware will prevent
JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message----- From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I
immediately shutdown, disconnected from the router, ran a MRT quick scan
then a full VIPRE scan, cleaned up any cached leftovers, rebooted,
reconnected to the router, and everything is fine. but I didn't call the
answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility
helpline instead of calling the 800 number as instructed by the
ransomware message. But I was so freaked out that in a panic, I called
the 800 number. If I ever experience another such ransomware attack, I
will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with
you until the issue is resolved no matter howlong it takes. I was on
one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days
and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your
computer to see if there are any traces left, even though you’ve done a
check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John
Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you are
not the intended recipient, nor the employee or agent responsible for
delivering this message in confidence to the intended recipient(s), you
are hereby notified that you have received this transmittal in error,
and any review, dissemination, distribution or copying of this
transmittal or its attachments is strictly prohibited. If you have
received this transmittal and/or attachments in error, please notify me
immediately by reply e-mail and then delete this message, including any
attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer
to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning
on the computer. Ideally, from a speaker phone so when you turn it on,
if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com
<mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.









.


moderated Re: Spyware

Sharon
 

You call Disability Answer Desk, and they help you!
And you try not to panic while waiting for them to answer!
Sharon

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald Levy
Sent: Tuesday, April 03, 2018 3:17 PM
To: main@jfw.groups.io
Subject: Re: Spyware


But suppose the ransomware gets installed as soon as you click on the link to the rogue web site, and you start hearing the message to call the 800 number or else. If your computer has been frozen and you shut it down by pressing the power button and then reboot it, there is a good chance that you will not have speech because the ransomware will prevent JAWS or other default screen reader from loading. Then what do you do?

Gerald



-----Original Message-----
From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I immediately shutdown, disconnected from the router, ran a MRT quick scan then a full VIPRE scan, cleaned up any cached leftovers, rebooted, reconnected to the router, and everything is fine. but I didn't call the answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility helpline instead of calling the 800 number as instructed by the ransomware message. But I was so freaked out that in a panic, I called the 800 number. If I ever experience another such ransomware attack, I will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that.

I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io> <main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice. If it comes up again, I will definitely
call Microsoft accessibility. Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com <mailto:john.doering@ibsupply.com>> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop
up window that stated Windows detected my system was attacked by
spyware. It stated the spyware was now stealing my credit card
numbers, passwords, and the rest. It also stated this verbally in a
female voice with what sounded like a British accent. It demanded
that I call Microsoft at an 800 number it provided. It also stated
that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window
without success. I then shut down my system, but when I powered
back up the pop up came up again. This time though, I was able to
close the window. I ran a virus scan with Windows Defender and
there were threats found. I entered on the take action link and let
it run its course. I then ran MRT.exe which found nothing. Then I
shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work
computer, so should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

Thankyou,

*John Doering*

Administrative Pricing Specialist**

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you
are not the intended recipient, nor the employee or agent
responsible for delivering this message in confidence to the
intended recipient(s), you are hereby notified that you have
received this transmittal in error, and any review, dissemination,
distribution or copying of this transmittal or its attachments is
strictly prohibited. If you have received this transmittal and/or
attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

Sharon
 

When you do get a call from someone supposedly from a company that says they
need to fix your computer, the FTC has a line where they will help you file
a report.
That number is
8773824357

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald
Levy
Sent: Tuesday, April 03, 2018 3:10 PM
To: main@jfw.groups.io
Subject: Re: Spyware


Just out of curiosity, I did some research to determine whether the NYPD has
a dedicated computer crime unit that can be contacted in the event that you
become the victim of computer crime, and to my surprise, there is apparently
no such unit. Victims of crime are simply instructed to call 911 to report
a serious crime in progress, or else their local police precinct to report
minor crimes. There is a joint cybercrime task force between the FBI, NYPD
and state police, but their function is primarily to educcate the public
about computer crime and investigate major security breaches and the like,
not petty incidents like the one I eexperienced. The local district
attorney's office will investigate reports of identity theft but not petty
computer crime. But even if you could report a ransomware attack, you would
probably have to make a trip to police or FBI headquarters and fill out
mountains of paperwork to document it. So there is basically very little
the average blind computer user can do to prevent these scammers from plying
their trade.

Gerald



-----Original Message-----
From: Sieghard Weitzel
Sent: Tuesday, April 03, 2018 2:29 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald,

You can be sure that a police department like the NYPD has a large
department entirely dedicated to this sort of stuff so I wouldn't dismiss
this. If you were living in a one-horse town somewhere in the midwest with a
relatively low crime rate (except for the occasional mass school or church
shooting) then maybe the police there would be much less able to help.
Having said this, apart from reporting it I agree that the police probably
won't be able to do much especially if you already fell for the scam and
paid. Glad you were able to get your money back from Paypal.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: Tuesday, April 03, 2018 11:11 AM
To: main@jfw.groups.io
Subject: Re: Spyware


But if you live in a large city like New York, the local police are unlikely
to get involved in petty computer crime unless you are threatened with
physical violence if you refuse to pay the scammers' ransom demands. And
the FBI probably gets deluged with ransomware and spyware attack reports
every day, but is apparently powerless to prevent them. After all, if a
hostile foreign government can hack into Facebook and affect the outcome of
a presidential election,evading FBI scrutiny, how can we individual
computer users feel safe?

Gerald



-----Original Message-----
From: David & his pack of dogs
Sent: Tuesday, April 03, 2018 1:27 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Gerald, There was a news item where computer scamming was close to the top
of crimes. So, sorry to ruin your fun however, computer scams would not be
ignored. Smile. I should also jump in here. Just because you call the MS
help desk, does not insure you get qualified help. It is rare however, I
have experienced first hand a person there who kept giving me sighted
directions even though I told her I was using JAWS as a screen reader and
had a vision problem. Comments such as, "You see that red X in the top of
the screen? ?Click on it. Or, click on the yellow ? on the bottom of your
screen." When she asked for me to maximize the screen. I told her I was
not sure how to do that. Her response, "You see the yellow ? at the bottom
of the screen, click on that." Now she keeps calling me for a follow up
even though the problem has long been solved by level 2 techs. She even
called during the window of time they gave me to call me on this problem.
Yes, I have given her a scathing review on the feedback email I was sent by
Microsoft. At least I think it was Microsoft. Grin.



-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy
Sent: April 3, 2018 10:12 AM
To: main@jfw.groups.io
Subject: Re: Spyware


When I experienced the ransomware attack I described previously, I Googled
the 800 number I called and discovered that it was supposedly the number for
a legitimate computer repair company in Los Angeles. I suspect that the
scammers had hacked or hijacked this number so that calls were routed to
their offshore base of operations instead of the real company. So checking
the 800 number on Google may not be very helpful. Some tech experts actually
suggest calling the police if you experience such a ransomware attack. Can
you imagine anything so stupid? You call your local police precinct,
explain your situation to the desk sargeant, and he tells you, sorry
pal,can't help you. We have more important things to worry about like
solving murders and getting dangerous criminals off the streets. And if you
call 911, the dispatcher will probably send a pair of cops to your home to
arrestyou for reporting an emergency that is not life-threatening and
wasting their time. Call the FBI? What can they do if the scammers are
located overseas, well out of reach of the long arm of the law. There's
always Interpol, but my image of them comes from James Bond movies where
they are portrayed as a bunch of inept stuffed shirts who run around Europe
in Giorgio Armani suits and spend most of their time in Monte Carlo casinos
looking for blackjack cheaters. So there is really no place to turn.

Gerald




-----Original Message-----
From: Gudrun Brunot
Sent: Tuesday, April 03, 2018 12:08 PM
To: main@jfw.groups.io
Subject: Re: Spyware

Hi John: Did you try copying that number to the clipboard and searching the
web to see if it's legit/

Hope your system is okay.



Gudrun

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John
Doering
Sent: Tuesday, April 03, 2018 5:07 AM
To: main@jfw.groups.io
Subject: Spyware

Hello:

When surfing the web last night, I entered on a link and got a pop up window
that stated Windows detected my system was attacked by spyware. It stated
the spyware was now stealing my credit card numbers, passwords, and the
rest. It also stated this verbally in a female voice with what sounded like
a British accent. It demanded that I call Microsoft at an 800 number it
provided. It also stated that if I closed the window without calling that
Microsoft 800 number, Microsoft would to protect their system disable my IP
address.

I never trust pop ups from the web so tried to close the window without
success. I then shut down my system, but when I powered back up the pop up
came up again. This time though, I was able to close the window. I ran a
virus scan with Windows Defender and there were threats found. I entered on
the take action link and let it run its course. I then ran MRT.exe which
found nothing. Then I shut down the system and have not started it since.
Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so
should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.



Thankyou,





John Doering

Administrative Pricing Specialist


p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392



NOTICE: The information contained in this email and any document attached
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and/or attachments in error, please notify me immediately by reply e-mail
and then delete this message, including any attachments.


moderated Re: Spyware

Sharon
 

Microsoft Accessibility was able to get rid of the message voice using task manager, but they had a fun time doing so!
Sharon

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of netbat66
Sent: Tuesday, April 03, 2018 11:11 AM
To: main@jfw.groups.io
Subject: Re: Spyware

most of the time when you press alt f4, click on close, cancel etc. this will install the spyware.
you should not click on anything and turn the computer off with the power button.
without even trying to close it.
if you are realy infected, the only way you would be sure it is gone is to wipe the drive and re install windows from scratch.
or use a known good backup.




-----Original Message-----
From: Gerald Levy
Sent: Tuesday, April 03, 2018 6:07 AM
To: main@jfw.groups.io
Subject: Re: Spyware



This happened to me a few months ago. I was surfing the web for more
information about Spectrum Internet service, and when I clicked on the link for
a seemingly innocent web site, all of a sudden,a window popped up and a message
in a synthesized female voice with a British accent started playing over and
over warning ominously that my computer had been taken over, and that if I
wanted to have it restored to normal, I needed to call an 800 number. The
message would not stop repeating itself, and I could not close the window to
get rid of it. And I discovered to my horror that my computer had been frozen.
I could not access my desktop or start menu or launch any programs. I could
not access any files or folders. I could not even bring up the shutdown menu
to shut down my computer, and I was afraid that if I tried to perform a hard
shut down by pressing and holding the power button, my computer would not boot
up when I pressed the power button again. I figured that this was some kind of
ransomware attack, so in a panic, I called the 800 number that the message kept
repeating and was greeted by some scammer with a Nigerian accent who calmly
told me that if I wanted my computer restored to normal,he would be glad to fix
it for $150. When I agreed to send $150 to some offshore account using PayPal,
the guy proceeded to “fix” my computer. I was scared sh-tless that my computer
would never work again, but to my great relief, when I rebooted as the scammer
instructed, everything was back to normal. I ran full scans using MSE and
Malware Bytes, and everything came up clean. Fortunately, I got the last laugh
because I immediately contacted PayPal which cancelled the transaction, so that
the scammer never received a dime of my money. These scanners can apparently
circumvent even the most effective anti-malware programs, and no matter how
careful you are, this can happen suddenly and unexpectedly without warning. It
is really scary.

Gerald



From: John Doering
Sent: Tuesday, April 03, 2018 8:07 AM
To: main@jfw.groups.io
Subject: Spyware


Hello:

When surfing the web last night, I entered on a link and got a pop up window
that stated Windows detected my system was attacked by spyware. It stated the
spyware was now stealing my credit card numbers, passwords, and the rest. It
also stated this verbally in a female voice with what sounded like a British
accent. It demanded that I call Microsoft at an 800 number it provided. It
also stated that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without
success. I then shut down my system, but when I powered back up the pop up
came up again. This time though, I was able to close the window. I ran a
virus scan with Windows Defender and there were threats found. I entered on
the take action link and let it run its course. I then ran MRT.exe which found
nothing. Then I shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so
should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.



Thankyou,







John Doering

Administrative Pricing Specialist


p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392















NOTICE: The information contained in this email and any document attached
hereto is intended only for the named recipient(s). If you are not the intended
recipient, nor the employee or agent responsible for delivering this message in
confidence to the intended recipient(s), you are hereby notified that you have
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or copying of this transmittal or its attachments is strictly prohibited. If
you have received this transmittal and/or attachments in error, please notify
me immediately by reply e-mail and then delete this message, including any
attachments.


moderated Re: Spyware

Sharon
 

Malware Bytes really screwed with Windows 10. Ended up uninstalling it for good.

Sharon

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm
Sent: Tuesday, April 03, 2018 8:48 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

Hi,

 

Not sure about costs to call Microsoft , as I’ve never called them before. But another thing you might want to try even if the message isn’t there afterwards is install malware bytes, I use a pretty good anti-virus but malare bytes  picks up stuff that antivirus won’t find. There’s a free and premium version, I use the free one and that works fine for me. hope you get it all sorted.

 

 

Paul

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John Doering
Sent: 03 April 2018 13:43
To: main@jfw.groups.io
Subject: Re: Spyware

 

Richard, Jessica, and Paul:

Thank you all for the advice.  If it comes up again, I will definitely call Microsoft accessibility.   Is there any charge for calling them?

 

Regards,

 

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.

From: Richard Turner [mailto:richardturner42@...]
Sent: Tuesday, April 03, 2018 7:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.


moderated Re: Spyware

Sharon
 

No it is not legit. I got a similar one. Microsoft Disability helps you file a report every time you call.

Sharon

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Tuesday, April 03, 2018 8:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.


moderated Re: Spyware

Mario
 

this happend to me when I booted the computer one mourning after being
shutdown during the night. I guess restoring from a backup would bring
the computer back up and working.

-------- Original Message --------
From: Gerald Levy [mailto:bwaylimited@verizon.net]
Sent: Tuesday, Apr 3, 2018 3:16 PM EST
To: main@jfw.groups.io
Subject: Spyware


But suppose the ransomware gets installed as soon as you click on the
link to the rogue web site, and you start hearing the message to call
the 800 number or else.  If your computer has been frozen and you shut
it down by pressing the power button and then reboot it, there is a good
chance that you will not have speech because the ransomware will prevent
JAWS or other default screen reader from loading.  Then what do you do?

Gerald



-----Original Message----- From: Mario
Sent: Tuesday, April 03, 2018 3:05 PM
To: main@jfw.groups.io
Subject: Re: Spyware

when I got hit, thinking it was a prank because of some missing info, I
immediately shutdown, disconnected from the router, ran a MRT quick scan
then a full VIPRE scan, cleaned up any cached leftovers, rebooted,
reconnected to the router, and everything is fine. but I didn't call the
answer desk. should I have?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Apr 3, 2018 11:05 AM EST
To: main@jfw.groups.io
Subject: Spyware

It won’t hurt your computer if you pull out the cord.

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Gerald Levy
*Sent:* Tuesday, April 3, 2018 6:24 AM
*To:* main@jfw.groups.io
*Subject:* Re: Spyware

In retrospect, I probably should have called the MS accessibility
helpline instead of calling the 800 number as instructed by the
ransomware message.  But I was so freaked out that in a panic, I called
the 800 number.  If I ever experience another such ransomware attack, I
will definitely call the MS accessibility helpline first.

Gerald

*From:*Richard Turner <mailto:richardturner42@outlook.com>

*Sent:*Tuesday, April 03, 2018 9:08 AM

*To:*main@jfw.groups.io <mailto:main@jfw.groups.io>

*Subject:*Re: Spyware

No charge, completely free, and in my expierience, they will work with
you until the issue is resolved no matter howlong it takes.  I was on
one call for almost 2 hours when my system had gotten really messed up.

I believe they are open in the United States from 6AM to 10PM week days
and 6 to 3 on weekends.  Something like that.

I would suggest calling them anyway, and have them log into your
computer to see if there are any traces left, even though you’ve done a
check.

I’d also, obviously, not go near that web site again, grin.

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_from The Magic Strings of Frankie Presto, page 1

*From:*main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io>> *On Behalf Of *John
Doering
*Sent:* Tuesday, April 3, 2018 5:43 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

Richard, Jessica, and Paul:

Thank you all for the advice.  If it comes up again, I will definitely
call Microsoft accessibility.   Is there any charge for calling them?

Regards,

*John Doering*

Administrative Pricing Specialist****

**

*p. **414-778-3040 Ext 4063****t. **800-642-8778 **f.**414-778-3392*****

NOTICE: The information contained in this email and any document
attached hereto is intended only for the named recipient(s). If you are
not the intended recipient, nor the employee or agent responsible for
delivering this message in confidence to the intended recipient(s), you
are hereby notified that you have received this transmittal in error,
and any review, dissemination, distribution or copying of this
transmittal or its attachments is strictly prohibited. If you have
received this transmittal and/or attachments in error, please notify me
immediately by reply e-mail and then delete this message, including any
attachments.

*From:*Richard Turner [mailto:richardturner42@outlook.com]
*Sent:* Tuesday, April 03, 2018 7:25 AM
*To:* main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject:* Re: Spyware

John,

If you know the 800 number, you could Google it from your work computer
to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning
on the computer. Ideally, from a speaker phone so when you turn it on,
if the pop-up comes up they can hear it.

HTH,

Richard

“The secret is not to make your music louder, but to make the world
quieter.”

- Mitch _Albom_ from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com
<mailto:john.doering@ibsupply.com>> wrote:

    Hello:

    When surfing the web last night, I entered on a link and got a pop
    up window that stated Windows detected my system was attacked by
    spyware.  It stated the spyware was now stealing my credit card
    numbers, passwords, and the rest.  It also stated this verbally in a
    female voice with what sounded like a British accent.  It demanded
    that I call Microsoft at an 800 number it provided.  It also stated
    that if I closed the window without calling that Microsoft 800
    number, Microsoft would to protect their system disable my IP address.

    I never trust pop ups from the web so tried to close the window
    without success.  I then shut down my system, but when I powered
    back up the pop up came up again.  This time though, I was able to
    close the window. I ran a  virus scan with Windows Defender and
    there were threats found.  I entered on the take action link and let
    it run its course.  I then ran MRT.exe which found nothing.  Then I
    shut down the system and have not started it since.  Keep your
    fingers crossed that it is gone when I power up.

    For your information, I am sending this message from my work
    computer, so should not be infected.

    Has anyone heard of this and is the 800 number legit?

    Any help would be appreciated.

    Thankyou,

    *John Doering*

    Administrative Pricing Specialist**

    **

    *p. **414-778-3040 Ext 4063****t. **800-642-8778
**f.**414-778-3392*****

    NOTICE: The information contained in this email and any document
    attached hereto is intended only for the named recipient(s). If you
    are not the intended recipient, nor the employee or agent
    responsible for delivering this message in confidence to the
    intended recipient(s), you are hereby notified that you have
    received this transmittal in error, and any review, dissemination,
    distribution or copying of this transmittal or its attachments is
    strictly prohibited. If you have received this transmittal and/or
    attachments in error, please notify me immediately by reply e-mail
    and then delete this message, including any attachments.









.