Date   

moderated Re: Word 2016 and opening files in a specific folder

Marianne Denning
 

Once you hit enter on the folder you need to tab one time to see the documents in the folder.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of george b
Sent: Friday, May 18, 2018 9:42 AM
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

Well allen like you say to me;

 

They asked how to do it when word not out of word

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Robbins
Sent: May 18, 2018 6:36
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

I usually simply go to a documents folder and het enter on the file I want  and word opens it.

 

Al

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of george b
Sent: Friday, May 18, 2018 8:00 AM
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

First you have to know where the file is;

 

For me my things are in my folder

 

I open word

Hit alt to go to the home ribbon tab and then arrow left to file and hit enter

Arrow to open and hit enter

Arrow down to p c hit enter

Arrow down to your personal folder mine is named after me hit enter

Arrow to where all your files and folders are saved i.e. my docs are in the documents folder, my download files and folders are in the download folder, so I go to documents and hit enter and that dialog box opens with all in there

Choose what you want to open and hit enter and it opens

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John J. Fioravanti, Jr.
Sent: May 18, 2018 4:19
To: main@jfw.groups.io
Subject: Word 2016 and opening files in a specific folder

 

Hi: When I open word 2016 and go to open, I'm having difficulty locating a folder to then locate a specific file in word. When I hit "folders" or documents" nothing happens. Any suggestions?

I'm using Windows 10 with Jaws 2018.

Thanks.

From: m


moderated Re: Word 2016 and opening files in a specific folder

george b <gbmagoo@...>
 

Well allen like you say to me;

 

They asked how to do it when word not out of word

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Robbins
Sent: May 18, 2018 6:36
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

I usually simply go to a documents folder and het enter on the file I want  and word opens it.

 

Al

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of george b
Sent: Friday, May 18, 2018 8:00 AM
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

First you have to know where the file is;

 

For me my things are in my folder

 

I open word

Hit alt to go to the home ribbon tab and then arrow left to file and hit enter

Arrow to open and hit enter

Arrow down to p c hit enter

Arrow down to your personal folder mine is named after me hit enter

Arrow to where all your files and folders are saved i.e. my docs are in the documents folder, my download files and folders are in the download folder, so I go to documents and hit enter and that dialog box opens with all in there

Choose what you want to open and hit enter and it opens

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John J. Fioravanti, Jr.
Sent: May 18, 2018 4:19
To: main@jfw.groups.io
Subject: Word 2016 and opening files in a specific folder

 

Hi: When I open word 2016 and go to open, I'm having difficulty locating a folder to then locate a specific file in word. When I hit "folders" or documents" nothing happens. Any suggestions?

I'm using Windows 10 with Jaws 2018.

Thanks.

From: m


moderated word 2016 closing the coment panel

Nino Dagostino
 

Good morning everybody:

 

I know how to insert a coment you can use the keystroke Ctr and alt  then press m

 

I do not know how to close the coment window.

 

Any help would be appreciated.

 

Have a good day.

 

 


moderated Re: Word 2016 and opening files in a specific folder

Alan Robbins
 

I usually simply go to a documents folder and het enter on the file I want  and word opens it.

 

Al

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of george b
Sent: Friday, May 18, 2018 8:00 AM
To: main@jfw.groups.io
Subject: Re: Word 2016 and opening files in a specific folder

 

First you have to know where the file is;

 

For me my things are in my folder

 

I open word

Hit alt to go to the home ribbon tab and then arrow left to file and hit enter

Arrow to open and hit enter

Arrow down to p c hit enter

Arrow down to your personal folder mine is named after me hit enter

Arrow to where all your files and folders are saved i.e. my docs are in the documents folder, my download files and folders are in the download folder, so I go to documents and hit enter and that dialog box opens with all in there

Choose what you want to open and hit enter and it opens

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John J. Fioravanti, Jr.
Sent: May 18, 2018 4:19
To: main@jfw.groups.io
Subject: Word 2016 and opening files in a specific folder

 

Hi: When I open word 2016 and go to open, I'm having difficulty locating a folder to then locate a specific file in word. When I hit "folders" or documents" nothing happens. Any suggestions?

I'm using Windows 10 with Jaws 2018.

Thanks.

From: m


moderated Re: Word 2016 and opening files in a specific folder

george b <gbmagoo@...>
 

First you have to know where the file is;

 

For me my things are in my folder

 

I open word

Hit alt to go to the home ribbon tab and then arrow left to file and hit enter

Arrow to open and hit enter

Arrow down to p c hit enter

Arrow down to your personal folder mine is named after me hit enter

Arrow to where all your files and folders are saved i.e. my docs are in the documents folder, my download files and folders are in the download folder, so I go to documents and hit enter and that dialog box opens with all in there

Choose what you want to open and hit enter and it opens

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John J. Fioravanti, Jr.
Sent: May 18, 2018 4:19
To: main@jfw.groups.io
Subject: Word 2016 and opening files in a specific folder

 

Hi: When I open word 2016 and go to open, I'm having difficulty locating a folder to then locate a specific file in word. When I hit "folders" or documents" nothing happens. Any suggestions?

I'm using Windows 10 with Jaws 2018.

Thanks.

From: m


moderated Word 2016 and opening files in a specific folder

John J. Fioravanti, Jr.
 

Hi: When I open word 2016 and go to open, I'm having difficulty locating a folder to then locate a specific file in word. When I hit "folders" or documents" nothing happens. Any suggestions?

I'm using Windows 10 with Jaws 2018.

Thanks.

From: m


moderated Re: File find in windows 10 with jaws 2018, looking for content not the names of files

David Bailes
 

Hi Mike,
you've told me off list that the path of the folder that you're searching is something like:
D:\mikem\top\middle\bottom.
As this folder is on your D drive, then by default it's probably not indexed.
When deciding what folders you want to include in indexing, it's worth keeping in mind that it's not a good idea just to index everything. Indexing stuff that you're not going to search just adds to the size of the index, and might slow down searching.
Say, for example, the you wanted to index the folder D:\mikem, and all its subfolders.

1. Open the start menu and type indexing options. Indexing options will probably be the first result, and so you can just press Enter. The indexing option dialog opens.
2. Tab to the modify button and press it. The Indexed locations dialog opens.
3. The first control in this dialog is a change selected locations tree view. In this tree view, each of the items is a check box. If an item is checked, then it is indexed.
4. Arrow down to the D drive, and press right arrow to open it. The folders which it contains are now listed below it.
5. Down arrow to the folder mikem, and press spacebar to check it.
6. Tab to the OK button, and press it. You are returned to the Indexing options dialog.
7. Tab to the Close button, and press it.
Note that depending on the size of the folder you have added to the indexing, you may have to wait a while before the indexing is complete, and give you the search results that you expect.

David.


On Thu, May 17, 2018 at 02:27 am, David Bailes wrote:
Hi Mike,
can you tell me the location of the folder which you are searching? To tell me this you could tell me the steps you take to get to it after opening File Explorer. Alternatively, with the folder open in File Explorer, press Alt + D to move to the address bar, and then press Ctrl + C to copy that address, and then paste that address into your reply.

This should tell me whether that folder is indexed or not. It may be the case that if a folder is indexed it does a more thorough job of searching for contents, but I'm not sure about this.

David.

On Wed, May 16, 2018 at 10:12 am, mike mcglashon wrote:

I guess I don’t know if the thing is indexed,

I don’t even know what that means?

I don’t assume anything,

You guys keep saying that I have to assume that index in order for the thing to work;

So does that mean because I get unpredictable results that the folders are not indexed?

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, May 16, 2018 11:12 AM
To: main@jfw.groups.io
Subject: Re: File find in windows 10 with jaws 2018, looking for content not the names of files

 

On Tue, May 15, 2018 at 07:01 am, mike mcglashon wrote:

What if I wanted to search an entire folder with mixed filetypes in it,

Would I type:

“*.*:mike” to find “mike” in any file located within the current folder that is open?

Assuming the folder is indexed (and see the message from David Bailes in regard to that) the answer to your question is, "No."  All you need to do is to type mike (no quotes needed) in the search box of File Explorer.  

The following is taken directly from one of my standard Cheat Sheets that I use when tutoring JAWS and Windows:

Using Windows Search

          Windows can search for files or folders with a certain name or it can search for files and folders not only with that certain name, but that contain that name (or word).

1.     Hit the Windows Key.

2.     If you only want to find files or folders with a given name, then type file: immediately followed by the name, or part of that name, that you’re searching for.

3.     If you want to find files or folders that contain a word or phrase

a.     If it’s a phrase, enclose the phrase in quotation marks

b.     If it’s a single word you don’t need the quotation marks

4.     Hit the Down Arrow twice to begin reviewing the search results.

 
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

     Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

         ~ Mark Twain

 


moderated Re: Returning an Item on amazon.com

Robin Frost
 

Hi,
I've had the same experience noted by others. And I usually of late and up doing as Alan does sadly because with JFW 2018 and NVDA I was unable to get through that return form in any Windows based browser I have here. Amazon has made so many strides in terms of accessibility but this return form and the issue of links even when verbalizing properly when interacted with when using screen reader software don't seem to track properly as you often end up on pages that weren't your intended destination linger sadly.
Here's hoping they'll be addressed one day.
Take good care.
Robin

-----Original Message-----
From: Alan Robbins
Sent: Thursday, May 17, 2018 4:40 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Re: Casper

Tom <tomcat509@...>
 

Nino, look forward to your comments on Casper.

 

Tom

 

 

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Nino Dagostino
Sent: Thursday, 17 May 2018 7:49 PM
To: main@jfw.groups.io
Subject: Casper

 

Hello:

 

I am going to contact the casper people and have a tech show me where Casper is accessibil.

 

I will report back.

 

Have a good day everybody.

 

 


moderated Re: Returning an Item on amazon.com

Melissa Stott
 

I’m having an issue with turning on one click setting on my iOS device.  It simply will not check the box to enable it with Voiceover.

 

Melissa

 

From: paul lemm
Sent: Thursday, May 17, 2018 5:27 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

 

Hi,

 

I actually don't use NVDA much, its more just there as a backup in case jaws

doesn't work, so I'm not  up to date with the different  NVDA controls. But

using arrows /cursor keys the checkboxes on amazong are a little confusing.

What I do is go to the top of the page, then press the F key to cycle

through edit boxes and checkbox's etc., for some reason everything seems to

have two checkbox's, but its only one of them you need to actually

click/select. using the F key, when you reach the return options you'll hear

checkbox , with no other speech afterwards, ignore this checkbox. then press

F key again it will then read out your product  , it's a really long bit of

text  as it reads all its order numbers etc. here so it takes NVDA a while

to read it all, but there is actually a check box here , this is the one you

want to check, you can either wait until its finished speaking or just press

space bar, the first time you press space it says un checked, press it a

second time and then it will say checked, you can then tab to the drop down

box which lets you select reason for return, select that and then you should

be good to go. Sorry for the long email , hope this all makes sense and you

manage to get it all sorted.

 

Paul

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,

Pamela A. -ND

Sent: 17 May 2018 22:04

To: main@jfw.groups.io

Subject: Re: Returning an Item on amazon.com

 

Thanks, Paul.  I tried NVDA, but it kept saying "checkbox" every time I

pressed an arrow key to navigate.  I did notice that there is a more recent

version of NVDA available than the one I have, so I will upgrade and try

again.

 

Pam

 

 

________________________________________

From: main@jfw.groups.io [main@jfw.groups.io] on behalf of paul lemm

[paul.lemm@...]

Sent: Thursday, May 17, 2018 4:52 PM

To: main@jfw.groups.io

Subject: Re: Returning an Item on amazon.com

 

Hi,

 

Yeah I've had this problem too, although its not a perfect solution the only

way round this I've found is to shut down jaws and open NVDA, using NVDA you

can then select the tick box , plus the drop down menu which asks for the

reason for the return then click the next/continue button, then when on the

next page you can shut down NVDA and open jaws and continue  from there on

in with jaws. Like I said its not a perfect solution, but it gets the job

done none the less. Hope this helps

 

Paul

 

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,

Pamela A. -ND

Sent: 17 May 2018 21:32

To: main@jfw.groups.io

Subject: Returning an Item on amazon.com

 

I am using JAWS 18 and Windows 7.  I am trying to return an item bought

through Amazon, and cannot seem to get past where it wants you to check the

box indicating the item I want to return.  JAWS just keeps saying "Checkbox

not checked".  Pressing the spacebar does not change what JAWS says.

 

I will probably end up calling Amazon accessibility, but was wondering if

anyone else has had luck returning an item recently.  I tried both IE and

Chrome.

 

Pam

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


moderated Re: accessibility of itrp from 4me.com ; a SERVICE MANAGEMENT tool

Dan Longmore
 

Ah, but unless an employer can prove they have done everything in their power to be reasonable a termination would be unlawful and most employers are not willing to go that route.  They are counting on disabled employees not knowing their rights .

Dan

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: Thursday, May 17, 2018 4:17 PM
To: main@jfw.groups.io
Subject: Re: accessibility of itrp from 4me.com ; a SERVICE MANAGEMENT tool

 

If an employer requires you to do a task they must make Reasonable accommodations. The operable word here is Reasonable. If the program doesn’t work, you may not be able to perform the duties of the job. The real world result of this is that you may not be able to keep the job.

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dan Longmore
Sent: Thursday, May 17, 2018 1:12 PM
To: main@jfw.groups.io
Subject: Re: accessibility of itrp from 4me.com ; a SERVICE MANAGEMENT tool

 

Hi,

  Does the program work with voice over?  Also, under federal “American Disabilities Act” if an employer requires you to preform certain services they must make reasonable accommodations.  In this case I believe it would include them assisting you in either paying to or finding someone to script the program for JAWS. 

 

Just a thought. 

Dan

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of William Windels
Sent: Thursday, May 17, 2018 3:48 AM
To: jfw@groups.io
Subject: accessibility of itrp from 4me.com ; a SERVICE MANAGEMENT tool

 

Hello all

 

For my job in a big company, I have to work with itrp , a cloud based tool from 4me.com.

 

This tool seems very complex and not always accessible.

 

Many buttons aren’t labeled, some buttons can’t be activated and I am not shore that all actions are possible with the keyboard.

 

I use the service on a win10 computer with jaws 2018 and the last chrome or last firefox.

 

 

If anyone has some tips, hints, jaws-scripts, other apps to acces this service like ios apps… all hints are very welcome.

 

If something is not clear, feel free to ask.

 

 

Kind regards,

William Windels  


moderated Re: Returning an Item on amazon.com

Brian Buhrow
 

hello. I have returned items through Amazon using Safari with
VoiceOver under iOS. The steps I used were:

1. Log into amazon using your username and password.

2. Find the My Orders link and click on it.

3. Find the specific order for the item you're interested in returning.
Assuming the time period for returns hasn't passed, there should be a
link that says, Return this Item.

4. Fill out the return form that comes up. I personally hate writing in
the text area of the Safari window, so what I do is compose a message,
e-mail it to myself, pick it up on my phone, using the native iOS mail
program, and copy the text of the message into the clipboard. I find
placing my VoiceOver cursor at the beginning of the body of the e-mail
message, then selecting "select by lines" from the text selection rotor
item, gives me the most efficient control and reliable way to capture the
text from my e-mail message.
Then, on the return form, I paste the text I copied from my e-mail message
into the box that asks for an explanation as to why I want to return the
item.


5. Once the form is submitted, subsequent notifications and instructions
come via e-mail. Sometimes they include links to pages where you can print
return labels. All of those should be pretty accessible.

Since I didn't see exactly where you were having trouble, I hope this
explanation is helpful and relevant for you.
-thanks
-Brian


moderated Re: Returning an Item on amazon.com

paul lemm
 

Hi,

I actually don't use NVDA much, its more just there as a backup in case jaws
doesn't work, so I'm not up to date with the different NVDA controls. But
using arrows /cursor keys the checkboxes on amazong are a little confusing.
What I do is go to the top of the page, then press the F key to cycle
through edit boxes and checkbox's etc., for some reason everything seems to
have two checkbox's, but its only one of them you need to actually
click/select. using the F key, when you reach the return options you'll hear
checkbox , with no other speech afterwards, ignore this checkbox. then press
F key again it will then read out your product , it's a really long bit of
text as it reads all its order numbers etc. here so it takes NVDA a while
to read it all, but there is actually a check box here , this is the one you
want to check, you can either wait until its finished speaking or just press
space bar, the first time you press space it says un checked, press it a
second time and then it will say checked, you can then tab to the drop down
box which lets you select reason for return, select that and then you should
be good to go. Sorry for the long email , hope this all makes sense and you
manage to get it all sorted.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 22:04
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Thanks, Paul. I tried NVDA, but it kept saying "checkbox" every time I
pressed an arrow key to navigate. I did notice that there is a more recent
version of NVDA available than the one I have, so I will upgrade and try
again.

Pam


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of paul lemm
[paul.lemm@sky.com]
Sent: Thursday, May 17, 2018 4:52 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Re: Returning an Item on amazon.com

Ekstrand, Pamela A. -ND
 

Thanks, Paul. I tried NVDA, but it kept saying "checkbox" every time I pressed an arrow key to navigate. I did notice that there is a more recent version of NVDA available than the one I have, so I will upgrade and try again.

Pam


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of paul lemm [paul.lemm@sky.com]
Sent: Thursday, May 17, 2018 4:52 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Re: something went wrong with your email/Re: Returning an Item on amazon.com

Ekstrand, Pamela A. -ND
 

I apologize for this. This happens to me once in a while and I have no idea why or how to stop it.

If anyone has any suggestions regarding why multiple emails get sent occasionally, I would love to hear them.

Again, I apologize for the clutter.

Pam
________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of netbat66 [netbat66@gmail.com]
Sent: Thursday, May 17, 2018 4:52 PM
To: main@jfw.groups.io
Subject: something went wrong with your email/Re: Returning an Item on amazon.com

for some reason i got 12 messages from you with the same contents.

-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, May 17, 2018 1:35 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought through
Amazon, and cannot seem to get past where it wants you to check the box
indicating the item I want to return. JAWS just keeps saying "Checkbox not
checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated something went wrong with your email/Re: Returning an Item on amazon.com

netbat66
 

for some reason i got 12 messages from you with the same contents.

-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Thursday, May 17, 2018 1:35 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam


moderated Re: Returning an Item on amazon.com

paul lemm
 

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Re: Returning an Item on amazon.com

netbat66
 

i just returned an item yesterday and was useing window eyes and firefox esr 52
and i was not useing the accessibility site. many times i have better luck useing the normal web site to vied items and place orders because the accessibility site does not use headers on there pages.
most of the time if you want to switch between the two sites you have to log out then go to the other site.
if i don't i will go to the last site i logged into. no matter what site i type in the web page edit box.

-----Original Message-----
From: Alan Robbins
Sent: Thursday, May 17, 2018 1:40 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Re: Returning an Item on amazon.com

Alan Robbins
 

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam


moderated Returning an Item on amazon.com

Ekstrand, Pamela A. -ND
 

I am using JAWS 18 and Windows 7. I am trying to return an item bought through Amazon, and cannot seem to get past where it wants you to check the box indicating the item I want to return. JAWS just keeps saying "Checkbox not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if anyone else has had luck returning an item recently. I tried both IE and Chrome.

Pam