Date   

issue with installing JAWS on windows 10. The JAWS Install has failed.

Mário Navarro
 

Hi.
someone can help?

every time I try to install the version of JAWS 2018 latest update, I get notified with this message:
The JAWS Install has failed.

I've tried several solutions but without success...

in the freedomcientific site, I can't find anything related to this issue.
I embrace the fact that the freedomscientific Web site, is very poor in solving problems.
the support it's a shame ...
my system is windows 10.
the system is with the latest build 18.
some of you have the solution to solve this issue?

thank you all.
cheers.


--
A acção pode nem sempre ser felicidade, mas não há felicidade sem acção...


---
Este e-mail foi verificado em termos de vírus pelo software antivírus Avast.
https://www.avast.com/antivirus


Re: Authorisation CD and windows 10

Mario
 

for anyone who doesn't know, in the future, to view the contents of a
CD/DVD that normally starts running when engaged in a optical
reader/writer, hold down the left shift key on the keyboard, insert the
CD/DVD (BD) until the drive stops whirring, press the application or
shift+f10 keys, arrow down to and enter on the open command, and now you
should be able to view the disc's contents. BTW, the first item after
pressing the application/shift+f10 keys is usually the default action
when inserting the CD/DVD/BD. holding down the left shift key prevents
the CD/DVD/BD from automatically starting.

-------- Original Message --------
From: paul lemm [mailto:paul.lemm@sky.com]
Sent: Sunday, Sep 9, 2018 10:54 AM EST
To: main@jfw.groups.io
Subject: Authorisation CD and windows 10

Hi,

Ok so managed to get the problem sorted in the end. we were unable to view
the files of the authorisation CD and couldn't view the code in properties
or run the cd, but we were able to copy and paste the cd into my documents,
then from their we could view the folder contents and as advised by Mario ,
in there was a file named with the 20 digit authorisation number we needed.
I just thought I'd post back to say thanks to everyone who offered
suggestions and also to let you know how we got round the issue in case
anyone else has a similar problem in the future.


Kind regards

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: 09 September 2018 00:51
To: main@jfw.groups.io
Subject: Re: Authorisation CD and windows 10

Paul, on the auth cd, there is a file with a fsac extension and the name
is the authorization number.


-------- Original Message --------
From: paul lemm [mailto:paul.lemm@sky.com]
Sent: Saturday, Sep 8, 2018 7:07 PM EST
To: main@jfw.groups.io
Subject: Authorisation CD and windows 10

Hi,

Thanks everyone, I'm catching up with my friend tomorrow morning, since
its about midnight here in the uk at the moment, but I'll give these
suggestions a try tomorrow.

Thanks again for the help

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of *Ron
Pelletier
*Sent:* 08 September 2018 22:43
*To:* main@jfw.groups.io
*Subject:* Re: Authorisation CD and windows 10

Hi Paul,

I don't remember all the details but it can be done from the Freedom
authorization web site. You need  to have the serial number when you go
to that site and the locking code that is  located in the "about"
section of the JAWS context menu.

When you enter these 2 pieces identifying you, Freedom will issue a one
time authorization number which is a long code and will need to be
copied and pasted in the appropriate box when you run the authorization
from JAWS.  I've done it a few times but that was a while back and I
don't remember the exact steps but this should give what you need to get
it done.

Ron & Danvers

soft

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *Ont Behalf Of
*paul lemm
*Sent:* Saturday, September 08, 2018 5:24 PM
*To:* jfw@groups.io
*Subject:* Authorisation CD and windows 10

Hi,

So I'm actually asking for a friend, but she's just brought a new laptop
which is running windows 10, she has installed jaws , which is currently
running in demo mode, to activate jaws she needs her 20 digit
authorisation code, which she doesn't have, she does have her serial
number plus has an authrurisation CD, but the CD doesn't appear to work
on windows 10 , it just says permission denied when she tries to  run
the authorisation CD and she can't get the code from the properties  of
the CD either. Does anyone else know of any way to get the authorisation
number ? without contacting freedom scientific, just as we are in
Europe, not the US so it makes it  difficult to call and emailing may
take a while to get a reply  due  to time difference and the weekend
being almost here.

Thanks in advance  for any help

Paul










.


Re: onedrive and jaws

Richard Turner
 

I don’t either.

I’ve not tried.

I’ll take a look, otherwise, a phone call to Microsoft Accessibility may be in order.

 

Richard

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Nino Dagostino
Sent: Sunday, September 9, 2018 8:12 AM
To: main@jfw.groups.io
Subject: Re: onedrive and jaws

 

Hello:

 

I am trying to access the onedrive recyclebin, I don’t know how to do that?

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, September 9, 2018 10:04 AM
To: main@jfw.groups.io
Subject: Re: onedrive and jaws

 

OneDrive is treated just like any other drive.  I have had no issues using Jaws with OneDrive.

Assuming you have installed it and have signed in, you can simply tap your Windows key and type onedrive and hit enter and you are there.

You can set a shortcut on your desktop if you would rather.

Then, from any other device you can log in to OneDrive and access your files.

I can access my OneDrive on my iPhone using the OneDrive app.

 

HTH,

Richard

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Nino Dagostino
Sent: Sunday, September 9, 2018 6:10 AM
To: main@jfw.groups.io
Subject: onedrive and jaws

 

Good morning does anyone how to get to the recyclebin in onedrive using Jaws.

 

Is there anything about using Onedrive with Jaws.

 

Any help would be appreciated.

 

 


Re: onedrive and jaws

Nino Dagostino
 

Hello:

 

I am trying to access the onedrive recyclebin, I don’t know how to do that?

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Sunday, September 9, 2018 10:04 AM
To: main@jfw.groups.io
Subject: Re: onedrive and jaws

 

OneDrive is treated just like any other drive.  I have had no issues using Jaws with OneDrive.

Assuming you have installed it and have signed in, you can simply tap your Windows key and type onedrive and hit enter and you are there.

You can set a shortcut on your desktop if you would rather.

Then, from any other device you can log in to OneDrive and access your files.

I can access my OneDrive on my iPhone using the OneDrive app.

 

HTH,

Richard

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Nino Dagostino
Sent: Sunday, September 9, 2018 6:10 AM
To: main@jfw.groups.io
Subject: onedrive and jaws

 

Good morning does anyone how to get to the recyclebin in onedrive using Jaws.

 

Is there anything about using Onedrive with Jaws.

 

Any help would be appreciated.

 

 


Re: Authorisation CD and windows 10

paul lemm
 

Hi,

Ok so managed to get the problem sorted in the end. we were unable to view
the files of the authorisation CD and couldn't view the code in properties
or run the cd, but we were able to copy and paste the cd into my documents,
then from their we could view the folder contents and as advised by Mario ,
in there was a file named with the 20 digit authorisation number we needed.
I just thought I'd post back to say thanks to everyone who offered
suggestions and also to let you know how we got round the issue in case
anyone else has a similar problem in the future.


Kind regards

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: 09 September 2018 00:51
To: main@jfw.groups.io
Subject: Re: Authorisation CD and windows 10

Paul, on the auth cd, there is a file with a fsac extension and the name
is the authorization number.


-------- Original Message --------
From: paul lemm [mailto:paul.lemm@sky.com]
Sent: Saturday, Sep 8, 2018 7:07 PM EST
To: main@jfw.groups.io
Subject: Authorisation CD and windows 10

Hi,

Thanks everyone, I’m catching up with my friend tomorrow morning, since
its about midnight here in the uk at the moment, but I’ll give these
suggestions a try tomorrow.

Thanks again for the help

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of *Ron
Pelletier
*Sent:* 08 September 2018 22:43
*To:* main@jfw.groups.io
*Subject:* Re: Authorisation CD and windows 10

Hi Paul,

I don’t remember all the details but it can be done from the Freedom
authorization web site. You need  to have the serial number when you go
to that site and the locking code that is  located in the “about”
section of the JAWS context menu.

When you enter these 2 pieces identifying you, Freedom will issue a one
time authorization number which is a long code and will need to be
copied and pasted in the appropriate box when you run the authorization
from JAWS.  I’ve done it a few times but that was a while back and I
don’t remember the exact steps but this should give what you need to get
it done.

Ron & Danvers

soft

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *Ont Behalf Of
*paul lemm
*Sent:* Saturday, September 08, 2018 5:24 PM
*To:* jfw@groups.io
*Subject:* Authorisation CD and windows 10

Hi,

So I’m actually asking for a friend, but she’s just brought a new laptop
which is running windows 10, she has installed jaws , which is currently
running in demo mode, to activate jaws she needs her 20 digit
authorisation code, which she doesn’t have, she does have her serial
number plus has an authrurisation CD, but the CD doesn’t appear to work
on windows 10 , it just says permission denied when she tries to  run
the authorisation CD and she can’t get the code from the properties  of
the CD either. Does anyone else know of any way to get the authorisation
number ? without contacting freedom scientific, just as we are in
Europe, not the US so it makes it  difficult to call and emailing may
take a while to get a reply  due  to time difference and the weekend
being almost here.

Thanks in advance  for any help

Paul


Re: onedrive and jaws

Richard Turner
 

OneDrive is treated just like any other drive.  I have had no issues using Jaws with OneDrive.

Assuming you have installed it and have signed in, you can simply tap your Windows key and type onedrive and hit enter and you are there.

You can set a shortcut on your desktop if you would rather.

Then, from any other device you can log in to OneDrive and access your files.

I can access my OneDrive on my iPhone using the OneDrive app.

 

HTH,

Richard

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Nino Dagostino
Sent: Sunday, September 9, 2018 6:10 AM
To: main@jfw.groups.io
Subject: onedrive and jaws

 

Good morning does anyone how to get to the recyclebin in onedrive using Jaws.

 

Is there anything about using Onedrive with Jaws.

 

Any help would be appreciated.

 

 


onedrive and jaws

Nino Dagostino
 

Good morning does anyone how to get to the recyclebin in onedrive using Jaws.

 

Is there anything about using Onedrive with Jaws.

 

Any help would be appreciated.

 

 


Re: Authorisation CD and windows 10

paul lemm
 

Hi,

Thanks Mario , I'll give that a go

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: 09 September 2018 00:51
To: main@jfw.groups.io
Subject: Re: Authorisation CD and windows 10

Paul, on the auth cd, there is a file with a fsac extension and the name
is the authorization number.


-------- Original Message --------
From: paul lemm [mailto:paul.lemm@sky.com]
Sent: Saturday, Sep 8, 2018 7:07 PM EST
To: main@jfw.groups.io
Subject: Authorisation CD and windows 10

Hi,

Thanks everyone, I’m catching up with my friend tomorrow morning, since
its about midnight here in the uk at the moment, but I’ll give these
suggestions a try tomorrow.

Thanks again for the help

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of *Ron
Pelletier
*Sent:* 08 September 2018 22:43
*To:* main@jfw.groups.io
*Subject:* Re: Authorisation CD and windows 10

Hi Paul,

I don’t remember all the details but it can be done from the Freedom
authorization web site. You need  to have the serial number when you go
to that site and the locking code that is  located in the “about”
section of the JAWS context menu.

When you enter these 2 pieces identifying you, Freedom will issue a one
time authorization number which is a long code and will need to be
copied and pasted in the appropriate box when you run the authorization
from JAWS.  I’ve done it a few times but that was a while back and I
don’t remember the exact steps but this should give what you need to get
it done.

Ron & Danvers

soft

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *Ont Behalf Of
*paul lemm
*Sent:* Saturday, September 08, 2018 5:24 PM
*To:* jfw@groups.io
*Subject:* Authorisation CD and windows 10

Hi,

So I’m actually asking for a friend, but she’s just brought a new laptop
which is running windows 10, she has installed jaws , which is currently
running in demo mode, to activate jaws she needs her 20 digit
authorisation code, which she doesn’t have, she does have her serial
number plus has an authrurisation CD, but the CD doesn’t appear to work
on windows 10 , it just says permission denied when she tries to  run
the authorisation CD and she can’t get the code from the properties  of
the CD either. Does anyone else know of any way to get the authorisation
number ? without contacting freedom scientific, just as we are in
Europe, not the US so it makes it  difficult to call and emailing may
take a while to get a reply  due  to time difference and the weekend
being almost here.

Thanks in advance  for any help

Paul


Re: PDF file automatically goes into Edge

Mike B. <mike9902@...>
 


Yes, Sieghard's suggestion does work in both Widows 7 & 10.
Take care.  Mike.  Go Dodgers!
Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----
Sent: Saturday, September 08, 2018 10:16 PM
Subject: Re: PDF file automatically goes into Edge

My method using the file properties dialogue works just the same in Windows 7.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Marianne Denning
Sent: Saturday, September 8, 2018 3:52 PM
To: main@jfw.groups.io
Subject: Re: PDF file automatically goes into Edge

 

Are usually type default into the search box and it shows up very quickly.


On Sep 8, 2018, at 12:07 PM, Brian Vogel <britechguy@...> wrote:

On Sat, Sep 8, 2018 at 11:57 AM, Ekstrand, Pamela A. -ND wrote:

Is there a way to do this in Windows 7?

Yes.  Under Control Panel, I believe the item is Default Programs.  I don't have a Win7 machine to check at the moment, but there is definitely a control panel item for setting the Default Programs for specific file types.

I also believe that the "quick trick" that Sieghard mentioned also works under Windows 7, and it's much easier and faster.
 
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

          ~ Saul Bellow, To Jerusalem and Back


Re: PDF file automatically goes into Edge

 

My method using the file properties dialogue works just the same in Windows 7.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Marianne Denning
Sent: Saturday, September 8, 2018 3:52 PM
To: main@jfw.groups.io
Subject: Re: PDF file automatically goes into Edge

 

Are usually type default into the search box and it shows up very quickly.


On Sep 8, 2018, at 12:07 PM, Brian Vogel <britechguy@...> wrote:

On Sat, Sep 8, 2018 at 11:57 AM, Ekstrand, Pamela A. -ND wrote:

Is there a way to do this in Windows 7?

Yes.  Under Control Panel, I believe the item is Default Programs.  I don't have a Win7 machine to check at the moment, but there is definitely a control panel item for setting the Default Programs for specific file types.

I also believe that the "quick trick" that Sieghard mentioned also works under Windows 7, and it's much easier and faster.
 
--

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

          ~ Saul Bellow, To Jerusalem and Back


reading messages in outlook 2016 with the latest Jaws

Rebecca Ilniski <rilniski@...>
 

Hi all.  I have the latest version of Jaws, windows 10 and am using outlook 2016 as my email client.  When I hit enter on a message it reads twice.  Is there a way to make Jaws read the message only once?  Thanks.


Re: Protected view/Can't read email attachment

 

One of the first things I do for my clients who are screen reader users is to remove the loathsome "Protected View" default from MS-Office programs.  It's the second thing I do for my sighted clients.

This is an anachronism and a hold over from the days before virtually every antivirus/security suite in existence scans attachments being downloaded as a part of that process.

If you'd like to do the same:
                      --

Brian - Windows 10 Home, 64-Bit, Version 1803, Build 17134  

    A great deal of intelligence can be invested in ignorance when the need for illusion is deep.

          ~ Saul Bellow, To Jerusalem and Back


Protected view/Problem solved

Laura Richardson
 

Thank you so very much to everyone who responded so quickly to my urgent need of help.  I am now able to read the attachments so the problem is solved.  So glad for this list.

 

Thank you again,

Laura

 

 


Re: Authorisation CD and windows 10

Mario
 

Paul, on the auth cd, there is a file with a fsac extension and the name
is the authorization number.

-------- Original Message --------
From: paul lemm [mailto:paul.lemm@sky.com]
Sent: Saturday, Sep 8, 2018 7:07 PM EST
To: main@jfw.groups.io
Subject: Authorisation CD and windows 10

Hi,

Thanks everyone, I’m catching up with my friend tomorrow morning, since
its about midnight here in the uk at the moment, but I’ll give these
suggestions a try tomorrow.

Thanks again for the help

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *On Behalf Of *Ron
Pelletier
*Sent:* 08 September 2018 22:43
*To:* main@jfw.groups.io
*Subject:* Re: Authorisation CD and windows 10

Hi Paul,

I don’t remember all the details but it can be done from the Freedom
authorization web site. You need  to have the serial number when you go
to that site and the locking code that is  located in the “about”
section of the JAWS context menu.

When you enter these 2 pieces identifying you, Freedom will issue a one
time authorization number which is a long code and will need to be
copied and pasted in the appropriate box when you run the authorization
from JAWS.  I’ve done it a few times but that was a while back and I
don’t remember the exact steps but this should give what you need to get
it done.

Ron & Danvers

soft

*From:*main@jfw.groups.io [mailto:main@jfw.groups.io] *Ont Behalf Of
*paul lemm
*Sent:* Saturday, September 08, 2018 5:24 PM
*To:* jfw@groups.io
*Subject:* Authorisation CD and windows 10

Hi,

So I’m actually asking for a friend, but she’s just brought a new laptop
which is running windows 10, she has installed jaws , which is currently
running in demo mode, to activate jaws she needs her 20 digit
authorisation code, which she doesn’t have, she does have her serial
number plus has an authrurisation CD, but the CD doesn’t appear to work
on windows 10 , it just says permission denied when she tries to  run
the authorisation CD and she can’t get the code from the properties  of
the CD either. Does anyone else know of any way to get the authorisation
number ? without contacting freedom scientific, just as we are in
Europe, not the US so it makes it  difficult to call and emailing may
take a while to get a reply  due  to time difference and the weekend
being almost here.

Thanks in advance  for any help

Paul


Re: Protected view/Can't read email attachment

Barbara Black
 

Hi-

For any Word or Excel attachment, they will first open in protected view.  If you press F6 twice, you will hear something like “files from the internet can contain viruses. Do you want to enable editing?” There will be a yes button and you press that – the document will then be readable.  (Sometimes it will say this on the first press of F6 but it seems to me that is usually the second time I press F6.

Hope this helps

Barbara

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Laura Richardson
Sent: Saturday, September 08, 2018 6:42 PM
To: jfw@groups.io
Subject: Protected view/Can't read email attachment

 

Hello,

 

I received an email with three attachments …… they are word docs, not PDF.  When I open the attachment Jaws says “protected view” and I’m unable to read the document.  Could somebody please help?  It is very important and urgent that I read these attachments.  I’m using Jaws 18, Windows 10 and Outlook 2016.

 

Laura

 


Re: Protected view/Can't read email attachment

ely.r@...
 

Laura,

If the attachment is open in MS Word, that program protects you from opening a document sent to you by email. Because it is protected as screen reader does not have access to the text. To remove that protected status,

Press alt + F to open the file menu.

Arrow down to Info.

Right arrow until you find document status which will show the file as protected and press enter. That removes the protection and you should be able to read its contents.

Rick

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Richardson
Sent: Saturday, September 8, 2018 7:15 PM
To: main@jfw.groups.io
Subject: Re: Protected view/Can't read email attachment

 

I pressed F6 and nothing happened …… I also pressed tab and nothing happened …… Still can’t read the attachment.

 

Laura

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Marianne Denning
Sent: Saturday, September 8, 2018 5:48 PM
To: main@jfw.groups.io
Subject: Re: Protected view/Can't read email attachment

 

Hit F6 and you will get a message to be where of emails. Tab one time to enable editing and hit the enter key.


On Sep 8, 2018, at 6:42 PM, Laura Richardson <laurakr65@...> wrote:

Hello,

 

I received an email with three attachments …… they are word docs, not PDF.  When I open the attachment Jaws says “protected view” and I’m unable to read the document.  Could somebody please help?  It is very important and urgent that I read these attachments.  I’m using Jaws 18, Windows 10 and Outlook 2016.

 

Laura

 


Re: Protected view/Can't read email attachment

Mario
 

Laura, press alt, then f, then i, and finally e. this should allow you
to read/edit the document.

-------- Original Message --------
From: Laura Richardson [mailto:laurakr65@gmail.com]
Sent: Saturday, Sep 8, 2018 6:42 PM EST
To: jfw@groups.io
Subject: Protected view/Can't read email attachment

Hello,

I received an email with three attachments …… they are word docs, not
PDF.  When I open the attachment Jaws says “protected view” and I’m
unable to read the document.  Could somebody please help?  It is very
important and urgent that I read these attachments.  I’m using Jaws 18,
Windows 10 and Outlook 2016.

Laura


Re: Jaws 18 window 10 desktop computer Jaws 18on IE on history Addison here not

O.Addison Gethers
 

I guess nobody doesn’t have any answer for me,I thought this a jaws issue and post message in here .

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of O.Addison Gethers
Sent: Friday, September 07, 2018 7:04 PM
To: jfw@groups.io
Subject: Jaws 18 window 10 desktop computer Jaws 18on IE on history Addison here not

 

Hello All  I’m using jaws 18 with window 10 desktop computer. When I opened IE then I pressctrl + H for history it’s say history close then it’s say today close then I right arrow it’s say today open when I arrow up jaws not say anything but when I down arrow from today open  it’s say www.gethersfuneralhome.com then I arrow up on today open then up arrow jaws not saying yesterday close !! So I turns on laptop computer yesterday I have jaws 18 with window 10 then I opened IE then press ctrl + H it’s say history close then it’s say today close then I right arrow it’s say today open then I arrowup it’s say yesterday close !! Can anyone tell me why jaws not saying nothing when I arrow up from today open to say yesterday close on desktop computer?What do I need to do get it fix?

Addison

 

  

 

 

Virus-free. www.avast.com


Re: Protected view/Can't read email attachment

Bill White <billwhite92701@...>
 

Hi, Lora. If you want to read your attachments, call me at:

 

714-835-6295. I will walk you through saving and reading your attachments.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Laura Richardson
Sent: Saturday, September 8, 2018 4:18 PM
To: main@jfw.groups.io
Subject: Re: Protected view/Can't read email attachment

 

No …… I use Open Book.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Rizzi
Sent: Saturday, September 8, 2018 5:45 PM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: Protected view/Can't read email attachment

 

Do you have kersweil?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Richardson
Sent: Saturday, September 8, 2018 6:42 PM
To: jfw@groups.io
Subject: Protected view/Can't read email attachment

 

Hello,

 

I received an email with three attachments …… they are word docs, not PDF.  When I open the attachment Jaws says “protected view” and I’m unable to read the document.  Could somebody please help?  It is very important and urgent that I read these attachments.  I’m using Jaws 18, Windows 10 and Outlook 2016.

 

Laura

 


Re: Protected view/Can't read email attachment

Laura Richardson
 

No …… I use Open Book.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Rizzi
Sent: Saturday, September 8, 2018 5:45 PM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: Protected view/Can't read email attachment

 

Do you have kersweil?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Richardson
Sent: Saturday, September 8, 2018 6:42 PM
To: jfw@groups.io
Subject: Protected view/Can't read email attachment

 

Hello,

 

I received an email with three attachments …… they are word docs, not PDF.  When I open the attachment Jaws says “protected view” and I’m unable to read the document.  Could somebody please help?  It is very important and urgent that I read these attachments.  I’m using Jaws 18, Windows 10 and Outlook 2016.

 

Laura