Date   

moderated Re: Cannot find my new external hard disk

Randy Barnett
 

I posted the answer to this question way back at the beginning. You need to initialize the drive and format it. The other problem may be a defective disk.

Open disk manager by typing disk manager in the windows search box in the start menu. Now maximize the window and tab to the lower pane and use your jaws cursor to navigate the drives. you will be looking for a drive that says raw or unformatted or something like that. You may need to go back to the PC cursor and arrow down to the bottom of the list and then use the jaws cursor again to read the drives that may not have fit in the window without scrolling. Once you find the drive use the ctrl and arrow keys to find the size of the disk. it should be around 2000MB. right click on it and click on format. If format is not an option you will need to  create a new partition. Just follow the steps in the wizard and leave everything at the default settings. It will partition and format the drive and it will be usable.

On 4/10/2021 9:41 AM, Mike B wrote:

Then he / she could possibly get help using the Microsoft Accessibility website couldn't they?
 
 
 
Stay safe and take care.  Mike.
----- Original Message -----
From: Bill White
Sent: Saturday, April 10, 2021 9:25 AM
Subject: Re: Cannot find my new external hard disk

Hi, Mike. Gezim lives in Kosovo, so I think that would be a problem for him to call the Microsoft Disability number.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:18 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Hi Gezim,

 

Maybe a call to Microsoft Accessibility will get to the root of the problem.

 

Phone#: 1-800-936-5900

 

TTY#: 1-800-892-5234

 

 

Stay safe and take care.  Mike.

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 9:07 AM

Subject: Re: Cannot find my new external hard disk

 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Randy Barnett
 

Yes, This is disk manager That I memtioned. just typing that or disk manager in the windows search works also.

On 4/9/2021 5:16 PM, Alan Lemly wrote:

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Richard Turner
 

Or, Be My Eyes with a Smart Phone on Wi-Fi or iPod Touch, etc., if the Wi-Fi fees are not too high.

Never sure about other countries.

 

 

 

Richard

"The highest reward for a person's toil is not what they get for it, but what they become by it."

- John Ruskin, 1819-1900

 

Web site: www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:41 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Then he / she could possibly get help using the Microsoft Accessibility website couldn't they?

 

 

 

Stay safe and take care.  Mike.

----- Original Message -----

From: Bill White

Sent: Saturday, April 10, 2021 9:25 AM

Subject: Re: Cannot find my new external hard disk

 

Hi, Mike. Gezim lives in Kosovo, so I think that would be a problem for him to call the Microsoft Disability number.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:18 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Hi Gezim,

 

Maybe a call to Microsoft Accessibility will get to the root of the problem.

 

Phone#: 1-800-936-5900

 

TTY#: 1-800-892-5234

 

 

Stay safe and take care.  Mike.

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 9:07 AM

Subject: Re: Cannot find my new external hard disk

 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

Kevin Minor
 

Hi Phillip.

 

I never thought of using my other computer to get JAWS. I downloaded other files onto this slow laptop today, so I need to get them over to the new one when it gets here. I’ll use a nice flash drive for the job.

 

Thanks for the brilliant idea.

 

Kevin and Jilly

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Phillip Gross
Sent: Saturday, April 10, 2021 12:55 PM
To: main@jfw.groups.io
Subject: Re: Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

 

It shouldn’t be difficult at all. It’ll just be slower. You’ll have to navigate the webpage with arrow keys.


If I might make a suggestion, Why not download JAWS before you do this, stick it in a 1Drive folder or on a SD card, and install it from there? If your computer is already down and you don’t have access to another one, that would obviously negate that idea.


moderated Re: Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

Phillip Gross
 

It shouldn’t be difficult at all. It’ll just be slower. You’ll have to navigate the webpage with arrow keys.


If I might make a suggestion, Why not download JAWS before you do this, stick it in a 1Drive folder or on a SD card, and install it from there? If your computer is already down and you don’t have access to another one, that would obviously negate that idea.


moderated Re: Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

Bill White
 

Hi, Kevin. There should be few differences using Edge with Narrator. The only thing you'll need to know is that if navigation seems difficult, use the arrow keys, not the quick navigation keys you would use in JAWS, and also, if the arrow keys don't move your cursor, use the CAPSLOCK key with SPACE to toggle scan mode. I believe Scan Mode should be on in order to navigate.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kevin Minor
Sent: Saturday, April 10, 2021 9:42 AM
To: main@jfw.groups.io
Subject: Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

 

Hi.

 

I’m having a 2 TB SSD replacing my shrimpy 512 GB SSD in my laptop. I plan on using Narrator to do this. I’m also planning on using Edge to get the installer for JAWS. With all this in mind, I have a couple of questions.

 

I know the steps to get Edge up and running, as well as get to where JAWS is located, but I know how to do this in JAWS. Will there be any differences in Narrator?

 

That’s what I need to know. I’ll have some work installing software, but I did that about 2 months ago after Windows turned in to a black hole and sent everything on my drive, including itself into the great void of nothing.

 

Have a blessed day and don’t work too hard.

Kevin and Jilly


moderated Need to use Narrator to get and install JAWS 2021 on a new install of Windows 10

Kevin Minor
 

Hi.

 

I’m having a 2 TB SSD replacing my shrimpy 512 GB SSD in my laptop. I plan on using Narrator to do this. I’m also planning on using Edge to get the installer for JAWS. With all this in mind, I have a couple of questions.

 

I know the steps to get Edge up and running, as well as get to where JAWS is located, but I know how to do this in JAWS. Will there be any differences in Narrator?

 

That’s what I need to know. I’ll have some work installing software, but I did that about 2 months ago after Windows turned in to a black hole and sent everything on my drive, including itself into the great void of nothing.

 

Have a blessed day and don’t work too hard.

Kevin and Jilly


moderated Re: Cannot find my new external hard disk

Mike B
 


Then he / she could possibly get help using the Microsoft Accessibility website couldn't they?
 
 
 
Stay safe and take care.  Mike.

----- Original Message -----
From: Bill White
Sent: Saturday, April 10, 2021 9:25 AM
Subject: Re: Cannot find my new external hard disk

Hi, Mike. Gezim lives in Kosovo, so I think that would be a problem for him to call the Microsoft Disability number.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:18 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Hi Gezim,

 

Maybe a call to Microsoft Accessibility will get to the root of the problem.

 

Phone#: 1-800-936-5900

 

TTY#: 1-800-892-5234

 

 

Stay safe and take care.  Mike.

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 9:07 AM

Subject: Re: Cannot find my new external hard disk

 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Bill White
 

Hi, Mike. Gezim lives in Kosovo, so I think that would be a problem for him to call the Microsoft Disability number.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:18 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Hi Gezim,

 

Maybe a call to Microsoft Accessibility will get to the root of the problem.

 

Phone#: 1-800-936-5900

 

TTY#: 1-800-892-5234

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Saturday, April 10, 2021 9:07 AM

Subject: Re: Cannot find my new external hard disk

 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Richard Turner
 

I’m late on this so you may already have dealt with this.

Is it being plugged directly into the computer, or a USB hub?

If a Hub, try directly connecting it.

Otherwise, absolutely call Microsoft accessibility.

 

And, if you have a smart phone, you can get them through the Be My Eyes app and then if they want to see the setup, you could point the camera so they can see the physical setup and see if any lights are on etc.

 

 

 

Richard

"The highest reward for a person's toil is not what they get for it, but what they become by it."

- John Ruskin, 1819-1900

 

Web site: www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, April 10, 2021 9:18 AM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

Hi Gezim,

 

Maybe a call to Microsoft Accessibility will get to the root of the problem.

 

Phone#: 1-800-936-5900

 

TTY#: 1-800-892-5234

 

 

Stay safe and take care.  Mike.

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 9:07 AM

Subject: Re: Cannot find my new external hard disk

 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Mike B
 


Hi Gezim,
 
Maybe a call to Microsoft Accessibility will get to the root of the problem.
 
Phone#: 1-800-936-5900
 
TTY#: 1-800-892-5234
 
 
Stay safe and take care.  Mike.

----- Original Message -----
Sent: Saturday, April 10, 2021 9:07 AM
Subject: Re: Cannot find my new external hard disk

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Total Recorder

Bill White
 

I've used it for about ten years, use it daily, and would rate its accessibility as very good. I do have trouble if trying to schedule recording in advance of a program, but that's the only negative feedback I have.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Justin Mcdevitt
Sent: Saturday, April 10, 2021 8:52 AM
To: jfw@groups.io
Subject: Total Recorder

 

Hello,

 

Does or has anyone in this group used Total Recorder? How would you rate its level of accessibility with JAWS?

 

Best, Justin  


moderated Re: Cannot find my new external hard disk

Mike B
 


Hi Dave,
 
Neither have I, and that's why I said it was unlikely.
 
 
Stay safe and take care.  Mike.

----- Original Message -----
Sent: Saturday, April 10, 2021 6:53 AM
Subject: Re: Cannot find my new external hard disk

Hello Mike:
 
I have not yet come across a USB 3.0 device, which cannot be used when connected to a USB 2.0 port. The downside to doing that is, of course, is that you do not get the benefit of USB 3.0.
 
HTH
 
Dave
 
----- Original Message -----
From: Mike B
Sent: Saturday, April 10, 2021 4:28 AM
Subject: Re: Cannot find my new external hard disk

Hi Jaffar,
 
You're correct, but I was assuming that the external drive in question is a spinning drive.  The person hasn't mentioned anything about hearing any sound at all when plugging it in, so if a sound isn't assigned to the device connect event in a sound scheme I don't think they'll hear a sound when plugging it in.  Also if it's a 3.0 drive and wasn't made to be reverse compatible if plugged into a 2.0 port, then here's another possibility if it was plugged into a 2.0 port of not working, although unlikely.
 
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 8:10 PM
Subject: Re: Cannot find my new external hard disk

Hi Mike.  I don't know if his drive is an SSd or a mechanical one, but the SSD drives nowadays are completely silent, so using our ears when we need too is a challenge.  The only thing we can depend on is when Windows itself plays a connected sound to tell us if the disk has been connected and available for use.  Cheers!

On 10/4/2021 10:00 am, Mike B wrote:

When you plug the drive in, can you feel the drive and tell if it's running / spinning?  Have you tried plugging the drive into a different USB port?
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 6:10 PM
Subject: Re: Cannot find my new external hard disk

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?

Thanks in advance,

Gezim

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

This is an outside shot, but I'm only suggesting this as something to check.

There's a setting that if turned on hides empty drives.

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Gezim Rexha
 

Placing my hand on the device, I could hear its vibration; but I did not hear the sound nor did I get the notification that the software was being installed.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dave Durber
Sent: e shtunë, 10 prill 2021 15:46
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?

 

If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 

HTH

 

Dave

 

----- Original Message -----

From: Gezim Rexha

Sent: Saturday, April 10, 2021 2:07 AM

Subject: Re: Cannot find my new external hard disk

 

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Total Recorder

Justin Mcdevitt
 

Hello,

 

Does or has anyone in this group used Total Recorder? How would you rate its level of accessibility with JAWS?

 

Best, Justin  


moderated Re: Cannot find my new external hard disk

Dave Durber
 


Hello Mike:
 
I have not yet come across a USB 3.0 device, which cannot be used when connected to a USB 2.0 port. The downside to doing that is, of course, is that you do not get the benefit of USB 3.0.
 
HTH
 
Dave
 

----- Original Message -----
From: Mike B
Sent: Saturday, April 10, 2021 4:28 AM
Subject: Re: Cannot find my new external hard disk

Hi Jaffar,
 
You're correct, but I was assuming that the external drive in question is a spinning drive.  The person hasn't mentioned anything about hearing any sound at all when plugging it in, so if a sound isn't assigned to the device connect event in a sound scheme I don't think they'll hear a sound when plugging it in.  Also if it's a 3.0 drive and wasn't made to be reverse compatible if plugged into a 2.0 port, then here's another possibility if it was plugged into a 2.0 port of not working, although unlikely.
 
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 8:10 PM
Subject: Re: Cannot find my new external hard disk

Hi Mike.  I don't know if his drive is an SSd or a mechanical one, but the SSD drives nowadays are completely silent, so using our ears when we need too is a challenge.  The only thing we can depend on is when Windows itself plays a connected sound to tell us if the disk has been connected and available for use.  Cheers!

On 10/4/2021 10:00 am, Mike B wrote:

When you plug the drive in, can you feel the drive and tell if it's running / spinning?  Have you tried plugging the drive into a different USB port?
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 6:10 PM
Subject: Re: Cannot find my new external hard disk

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?

Thanks in advance,

Gezim

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

This is an outside shot, but I'm only suggesting this as something to check.

There's a setting that if turned on hides empty drives.

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Dave Durber
 


When you connected the new external drive, did you hear the ascending two-tone indication, that a USB device had been connected, and also, did you get the notification, that the driver software for that device was being installed? and lastly, did you place your hand on the device, to see if you could feel the slight vibration of its motor or you heard its motor, that is, if it is a hard drive?
 
If you did not hear the ascending two-tone, after connecting the external device, then Windows did not recognize that such a device had been connected to the system, and it is highly likely, there is something wrong with the device, and you should return it for a replacement.

 
HTH
 
Dave
 
----- Original Message -----
Sent: Saturday, April 10, 2021 2:07 AM
Subject: Re: Cannot find my new external hard disk

I just tried your recommendation. Three disks appeared on the list, but JAWS says that ‘change drive letters and paths’ is unavailable. Anyway, I am not sure that my Passport Ultra is one of those three.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Lemly
Sent: e shtunë, 10 prill 2021 02:17
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

I'm a big fan of Windows Run commands. You can press the Windows key + r to open a run command window and type diskmgmt.msc in the text box and press enter to bring up a file explorer window with your connected disk drives listed. You can shift F10 on any drive listed to bring up a context menu where you can assign drive letters, etc.

 

Good luck.

 

Alan Lemly

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B
Sent: Friday, April 09, 2021 6:26 PM
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Mike B
 


Hi Jaffar,
 
You're correct, but I was assuming that the external drive in question is a spinning drive.  The person hasn't mentioned anything about hearing any sound at all when plugging it in, so if a sound isn't assigned to the device connect event in a sound scheme I don't think they'll hear a sound when plugging it in.  Also if it's a 3.0 drive and wasn't made to be reverse compatible if plugged into a 2.0 port, then here's another possibility if it was plugged into a 2.0 port of not working, although unlikely.
 
 
Stay safe and take care.  Mike.

----- Original Message -----
Sent: Friday, April 09, 2021 8:10 PM
Subject: Re: Cannot find my new external hard disk

Hi Mike.  I don't know if his drive is an SSd or a mechanical one, but the SSD drives nowadays are completely silent, so using our ears when we need too is a challenge.  The only thing we can depend on is when Windows itself plays a connected sound to tell us if the disk has been connected and available for use.  Cheers!

On 10/4/2021 10:00 am, Mike B wrote:

When you plug the drive in, can you feel the drive and tell if it's running / spinning?  Have you tried plugging the drive into a different USB port?
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 6:10 PM
Subject: Re: Cannot find my new external hard disk

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?

Thanks in advance,

Gezim

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

This is an outside shot, but I'm only suggesting this as something to check.

There's a setting that if turned on hides empty drives.

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Jaffar Sidek
 

Hi Mike.  I don't know if his drive is an SSd or a mechanical one, but the SSD drives nowadays are completely silent, so using our ears when we need too is a challenge.  The only thing we can depend on is when Windows itself plays a connected sound to tell us if the disk has been connected and available for use.  Cheers!

On 10/4/2021 10:00 am, Mike B wrote:

When you plug the drive in, can you feel the drive and tell if it's running / spinning?  Have you tried plugging the drive into a different USB port?
 
Stay safe and take care.  Mike.
----- Original Message -----
Sent: Friday, April 09, 2021 6:10 PM
Subject: Re: Cannot find my new external hard disk

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?

 

Thanks in advance,

Gezim

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim


moderated Re: Cannot find my new external hard disk

Mike B
 


When you plug the drive in, can you feel the drive and tell if it's running / spinning?  Have you tried plugging the drive into a different USB port?
 
Stay safe and take care.  Mike.

----- Original Message -----
Sent: Friday, April 09, 2021 6:10 PM
Subject: Re: Cannot find my new external hard disk

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?

 

Thanks in advance,

Gezim

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
To: main@jfw.groups.io
Subject: Re: Cannot find my new external hard disk

 

This is an outside shot, but I'm only suggesting this as something to check.

 

There's a setting that if turned on hides empty drives.

 

While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.

 

 

Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk

 

you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett


On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:



Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.

Cheers,

Gezim

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