Hi Laura, Try saving them to a USB stick, that’s where I save all of my attachments.

Hi Richard, I am using Jaws 18, not 2018, Outlook 2016 and Windows 10. This is the only email I’ve not been able to access attachments. Laura

Hi Madison, I tried Andy’s suggestion. I followed his instructions and saved the attachments to my documents folder but they are not there. Laura

I did try this. I successfully followed the steps and saved them to my documents folder but they are not there. I’m using Outlook 2016, Jaws 18 and windows 10. Laura

Hi Laura, when I was using Outlook 2016, there was a time when the attachments section was collapsed and I couldn’t navigate to the attachments. I cant remember how it was brought back, I had IT do

Whomever said alt-a was mistaken. It's Insert-a then alt-downarrow to open the options for whichever attachment you are focused on. But, if she is using JAWS 18, and not 2018, that could be an

Laura, Were I you, I would call the folks at Microsoft Windows & Office Accessibility Support on (800) 936-5900 and have them take a look. ALT+A does not work for me, SHIFT+TAB

Hi again, If you are using Jaws 18, instead of 2018, that could be the problem. I just tested with Jaws 2018, outlook 2016, Windows 10 and insert+a works as always. If you are using Jaws 2018,

Pressing insert plus a is how I usually get to the attachments. That is not working now which is why I asked if there was another way to get to attachments. Pressing shift tab is not working

Hi Laura, Sorry that didn’t work, try Andy’s methoid, it worked for me, hope it works for you too!!!

I’m using Outlook 2016, Jaws 18 and Windows 10. The problem is not being able to get to the attachment. Laura

In Outlook, while in the message, pressing insert+a puts the focus on the attachments, then alt+down arrow lets you decide if you want to open, save, etc. Or as Andrew pointed out, you can use the

Are you working with outlook? I haven’t followed this but, I am using Jaws 20 along with Windows 10 and Outlook 19.. If that is what you are, hit enter to read the message, and press alt f for

Hi Madison, Thank you for responding. I tried your suggestion without success. Laura

I opened the message. I then pressed shift tab but had to do that several times until I heard anything about attachments …… Jaws said “attachments button, to activate press the space bar”. I

Press insert (on the six-pack of keys, the one on the upper left of the top three keys) and a.

Hi Laura, Once you’re in the message that has the attachment (s), just shift + tab and that will take you to the attachment. Hope this helps! Madison

When you open the message. Shift tab once to the list of attachments. When you highlight the one you want, copy it with control C, then go to where you want it pasted and hit control V. Hope this

Hello, Is there another way other than pressing alt plus a to get to an email attachment? I’m using Jaws 18 and Outlook 2016. Laura

Another hack I do is to select all the text in Word and do a control x to cut it. Then, from the context menu, select Paste with text only.