Shirley, I think I recall one of my issues with the Amazon checkout process around Christmastime was that it wanted me to acknowledge my default shipping address and default payment method, even

You can use the application key that way, or you can press shift+ctrl+n, or you can add New Folder to the Quick Access Tool Bar.

No, but am using google chrome.

Hi Shirley, To make a folder in Windows 10, you have to use the applications key. First, enter the folder you want to place your new folder in, and press

Hi, That sounds like a canned message that comes up for any software that was written for older operating systems. If you want to feel comfortable about whether it has any viruses, just arrow to the

Hi, I just tried to install it, but it failed. Windows dfender told me it may harm my pc, and blocked it at first. Is that normal? Thanks, Jessica

 Does JAWS announce the Immersive reader speaker icon? If not how do we activate it?

Judy, The part where I had issues was after I clicked the link. The GoToMeeting software was not read to me, when I tabbed around it.

The other option is to download the Be My Eyes app to your phone and call a volunteer whom willask you to point your camra to the screen and they will navigate and or help you understand what is

 Yes, it is strange. If one of my regular web searches takes me to an Amazon page with a variety of results, then I have the headings, but not from the Amazon search. They are links and numbered,

Hi Glen, I am surprised you don’t get headings for the search results. Below is a bunch of Jaws speech history, as an example, I searched for “Logitech MK540”, one of Logitech’s

 I usually don't search for items from Amazon with the Amazon search, because it will display its results without headings, and although I can list links, you don't get as much description in the

 I can use Windows 7 and IE and get through, it is not bad when you use the various Jaws tools. I'm using JFW 2019. The only issues I ever have with JFW, IE, and Amazon.com, is sometimes when I

I haven’t noticed a change in the Amazon website in a very long time and I am honestly baffled why several people say that “lately” it seems to get more difficult and yet others basically say

Hi Shirley, I would either get a sighted person to take a look with you when you want to place an order or call Microsoft Accessibility, ask them to connect to your computer and take a look. If it

What are you using now? I would very much recommend you go straight to the newMicrosoft Edge which is also a chromium based browser, but in my opinion nicer even than Google Chrome in some ways. For

 Lately I have been using the IOS app. Andy

Arrowing or tabbing is the last methods folks should use on a web page, unless you have all day to spend looking for something. You only arrow when you get to the section of the page that is of

 It's all the same, until you go into the settings, the favorites are called bookmarks, like in FF. Glenn

 Shirley, If there is something that I cannot locate, such as a particular button, I use the search command, in this example, I'd do control + F and enter checkout and press enter. Then I would