I think then in order to get things working the way you want, you should reinstall JAWS, and during the initial "wizard" process, make sure you have JAWS set to display in its own window. That way I

It doesn't say that when I press the capslock key, just when I accidentally press the actual insert key (it's right beside the delete key).

No I haven't.

A jaws repair sounds like the logical next step. Or, uninstalling Jaws and reinstalling it might get it back to normal and then customize as needed. But if the capslock key plus j doesn't work at

Yeah Richard its needed. I usually listen to my music on my Android phone, but I want to be able to hear my music on my PC as well.

It just doesn't work to get to the Jaws menue.

So you can do other JAWS commands with the JAWS modifier, but you can't bring up a JAWS menu, is what you're saying? Have you ever tried a JAWS re-install?

Yes, it works fine on web pages.

Ok..so you normally use the caps lock key, right? But now that isn't working either?

No.

This is an issue that I've had since I got this laptop, and we took it in, but they couldn't figure out why it doesn't work.

I just ended my 30 day trial period after not ever being able to get any acceptable level of accessibility out of it. As far as accessibility goes, it sucks. I even discussed it with Amazon

not to sound rude, and please don't be offended, but holding down insert and then pressing j doesn't get you to the interface for JAWS?

It works with JAWS 2018, as well. It would be a surprising change if they removed it altogether, but I did say the position of the option might be version dependent. It's usually very near the bottom

If you are hearing alt+windows+q when pressing the insert key, you have issues that likely won't be resolved via email. I think perhaps it is time to call Microsoft Accessibility 800-936-5900 Or try

that used to work back when JAWS was at version 14 - 18. I don't think it works in later versions anymore.

If you have JAWS set to not display in its own window, then no, it won't come up when you move between windows, as there isn't a JAWS window open unless you open the settings centre, or some other

You can go to your JAWS menu with insert J or get there from the desk top. Up arrow to about and hit enter. That will tell you how many upgrades you have left, the current version that is running and

Capslock key, as the actual insert key on this laptop doesn't seem to work (it says alt windows q).

I don't think I have another Jaws dialog open... I've already tried rebooting my computer, twice.