Were it me I would contact JAWS technical support before taking any radical steps like a re-install.

Have you tried the regular Facebook site?

What's the exact model number? If you go to the support page for that machine and download the Owner's Manual (or whatever they call it) it should note whether media keys/smart keys are enabled by

I think the issue is a lot more recent than that.  You could always just turn on narrator and try it.

ah, well we need to report that, i don't think they realize they broke it.

I get the same problem both with JFW and with NVDA, so I’m assuming the problem is site-related. I will ask my husband, who is sighted, to take a look

never mind. I found it after loading the default settings.

Jason, how does one get to the screen capture setting you mention? in searching the quick settings for the word capture, nothing is found. if I search for screen, Screen Echo comes up as the only

Hey guys, So, question. I'm assuming a lot of you use the facebook mobile site. I'm seeing a huge problem, and wondering if it's site related or something else. When i go to the mobile site, and

Hello, I’m not sure if this is the right list, but I was hoping someone might know the answer to this. My parents have offered me their Hp Pavillion with i7 processor that they no longer use. In

Have you tried turning off the “Use accessibility driver for screen capture” option in the JAWS settings? If this doesn’t help, the next step would be to contact Microsoft’s accessibility

You could open the picture using something like paint and try to get JAWS 18 to recognise it. But I never got good results. Even now the results seem – a bit substandard based on my experience

Hi Fellow Listers, This is Michael. I don't know what's going on with my online Gmail account. Every time I perform a search in Gmail I'm only allowed to input one word at a time. After I input that

Hello all, I’m having an issue with JAWS enabled whilst running some mapping software. Every time I try to zoom in to the map, I get a blue screen of death. I am on Windows 10 update 1803 (OS

Are there recommendations for other tablets that we could use with jaws? Janet Faith is the victory, we know, that overcomes the world John H. Yates

Hello, I’m trying to see what rules I’ve created in Outlook 2016. However, when I go to the “Manage rules and alerts” dialogue within the rules submenu, I get something like this

Hi Jim, I've run Surface Pros with Jaws for several years. The newer Surface Pro keyboard is much easier to use than were the older models. Starting with Surface Pro 4, the keyboard is much easier

Not yet, but I will. Currently, I’m dealing with a major problem with Outlook on the new Windows 10 computer. Have been on the phone almost constantly with the Microsoft Accessibility

After installing Thunderbird you have to add a Email account rather it be Gmail, Comcast or what ever. The settings for the account are different for each. Port numbers and such must be set

Thunderbird always crashes for me as well. I'm running the latest 60 3 or something like that as I just installed it again today to see if it would work any better. It's crashed 5 times in the past