You get to the JAWS menu by pressing the actual INSERT key, even if CAPSLOCK is your JAWS key. Since his INSERT key doesn't work, he's up a creek, until he can figure out why his INSERT key doesn't

Hi, Jim. JAWS settings files are not plain text. The text files to which I was referring are my notes on what settings I changed from their defaults in JAWS. Bill White billwhite92701@...

Hi, Richard and list. CAPSLOCK plus J is Say Prior Word. That's why CAPSLOCK plus J doesn't work to bring up the JAWS menu. It must be done with an INSERT key. Bill

To avoid confusion, it might be best to just refer to it as the JAWS key -- it's the capslock key; it doesn't replace the insert key or turn into a new insert key.

Hi, I just press Insert+j. Another thing you can try is this: while on the desktop, press j until you get to your desired JAWS version, then press enter, pretending you want to start JAWS again.

 Do you have the 6 pack of keys somewhere on your keyboard with a second Insert key? If so what happens if you press this Insert key + J? If nothing happens, there's a setting in the Settings

So, how do you get to the Jaws menu, in the laptop keyboard layout? Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from

I have my keyboard layout set to laptop, as that's the only way I have an insert key.

Oh snap. Well, there you go. They always say one should become familiar with the laptop layout even if not using a laptop or not using that layout on a regular basis and, this is part of the reason

Hi, Capslock+ j is not mapped to the JAWS window in the laptop keyboard layout. It is used for jumping to the prior word on the home row. Madison, are you using the jAWs laptop or desktop

Hi Bill, Have you ever tried using some of version control (like git or SVN) to manage your JAWS settings? Once it was set up it might make it easier to revert changes that have been made to settings

Reinstall Jaws and let us know if anything changes. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and

That's right. I have no idea what else the keystroke would be getting used for... I know I don't use it for anything else, and I'm the only one who uses this laptop.

Not that I'm aware of.

But, capslock+j says absolutely nothing? But typing the letter j obviously works. So, either capslock+j is being used for something else, or a Jaws repair or reinstall is needed. Richard, in the

Hi, Madison. Per chance, do you have any other languages installed in Windows 10 besides either U.S. English, or British English? Perhaps the INSERT key is being used by another language package

No, it doesn't. It merely indicates that the INSERT key is somehow mapped to a different function, possibly in a software key management utility on the laptop. Bill

It says "unloading Jaws, are you sure you want to quit Jaws."

What happens when you press capslock+f4? Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of

I think they already checked that out, as the reason we took it in was to have the tab key replaced as a piece broke off of it.