Date   

moderated Re: new to jaws after 10 years using a mac

Bill White <billwhite92701@...>
 

Hi again, Stephanie. One thing you might consider is this, you can customize Windows so that it doesn't load some programs that you know you won't use when Windows starts. You can change this behavior in the following way,

 

1. Go to Settings by using Windows key plus I.

2. Right Arrow to Apps & features, and press ENTER.

3. TAB once, then Arrow down to Startup, and press ENTER.

4. Here you can choose which programs load when Windows starts. Some programs such as some of the games, I tell Windows to not load when Windows starts.

 

You can also choose which apps to allow to run in the background.

 

1. Go to Settings with Windows key plus I.

2. TAB once, Arrow down to Privacy and press ENTER.

3.  Arrow down to Background Apps and press ENTER.

4. Choose which apps you want to allow to run in the background.

 

Some of the apps I have chosen to not allow to run in the background are,

 

3D Builder ‑

3D Viewer ‑

Candy Crush Soda Saga ‑

Groove Music ‑

Microsoft Solitaire Collection  

Minecraft  

Paradise Bay  

 

Depending upon your personal interests, you may choose to allow some of these programs to run in the background, and you might wish to disable others. These are only my personal preferences.

 

Bill White

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Stephanie
Sent: Thursday, November 5, 2020 3:01 AM
To: main@jfw.groups.io
Subject: new to jaws after 10 years using a mac

 

 Hello all,

 

 I recently purchased my first windows pc for over ten years and have jaws 2020. I also have a Focus braille display. 

 

 First of all, is there a way of navigating the screen using the focus display? Switching between display and keyboard is quite annoying, or perhaps I just need to get used to it. Also, how do I mute the speech and then unmute it again when necessary. 

 

Lastly, is there a document, or book [in brf or word] with help on how to use jaws? I don't do well with audio and prefer a written reference if possible. 

 

Thank you so much for your help.

 

Steph  


moderated Re: Notification hell!

 

One can also greatly reduce the incidence of notifications, period, by disallowing them for any apps where you don't consider getting them in a really timely manner to be important.

Settings, System, Notifications & Actions Pane.  Navigate down to the list under Get Notifications from these senders and toggle off every single one of them where you do not need or want a notification "in real time".  Almost everything defaults to ON initially, so if you've never visited this list in the past you'll likely be toggling a very great many things OFF.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Notification hell!

Orlando Enrique Fiol
 

Hola, Jermán.

I suspect that you have banners checked for your notification
which you have to uncheck within settings. I don't remember if I had
to do this for each application or if this has changed in the newer
version of windows but if you go to the notification settings and hit
enter on one of the apps that you have turned on, you should get a new
screen with a few check boxes.
Ah! This is a great tip! So, are you saying that the notification banners are interfering with my work flow by usurping the focus and not releasing it until I alt+tab?
Orlando Enrique Fiol
Charlotte, North Carolina


moderated Re: Notification hell!

German A Fermin
 

Hi, I suspect that you have banners checked for your notification which you have to uncheck within settings. I don't remember if I had to do this for each application or if this has changed in the newer version of windows but if you go to the notification settings and hit enter on one of the apps that you have turned on, you should get a new screen with a few checkboxes. For me I go to notifications in settings and tab till I get to


Sort by: Most recent Button
Microsoft Teams Button" which happens to be my first app listed.. I hit enter there and I get this:

"Microsoft Teams Button
Microsoft Teams
Microsoft Teams Button checked
Home Button
Notifications Button
On
Show notification banners check box not checked
Show notifications in action center check box checked
Hide content when notifications are on lock screen Button
Off
Play a sound when a notification arrives Button
On
Number of notifications visible in action center Combo box" etc.

I took all of this from the speech history so I hope this helps. As you see, I have the showing banners options unchecked.



German

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Orlando Enrique Fiol via groups.io
Sent: Wednesday, November 4, 2020 6:05 PM
To: main@jfw.groups.io
Subject: Notification hell!

Hi all. Using JAWS 2021 beta 3 and the latest 20H Windows 10 build, I'm trapped in notification hell. I don't mind hearing notifications arrive while I'm working on other things. But these notifications are taking over my window focus such that my only recourse is to alt+tab away from, then back to, the application where I'm working. When the notifications appear, they can't be dismissed or deleted. Only moving them to the action center seems to get rid of them.
I don't have focus assist turned on because I worry I won't hear notifications, which I still want. I just don't want them hogging my entire focus and hemming me in.
By the way, this happens with Narrator and NVDA as well. It has also persisted through numerous clean Windows reinstallations and the past few insider previews. The notifications appear and cannot be dismissed or deleted. They only disappear by alt+tabbing. The action center doesn't seem to be the culprit. When I open it, I can tab to the notification list, delete or dismiss individual notifications or groups of notifications from specific applications. The only thing I cannot do consistently from within the action center is activate notifications. Space or enter only work sometimes; it might be one or the other, but more often, neither.
Since I know how to choose my battles, I'm willing to defer solving my notification activation problem if I could just get get these notifications to be voiced in the background without stealing focus.
Is Focus Assist appropriate for this?
action center

Orlando Enrique Fiol
Charlotte, North Carolina
Professional Pianist/Keyboardist, Percussionist and Pedagogue Ph.D. in Music theory University of Pennsylvania: November, 2018
Home: (980) 585-1516
Mobile: (267) 971-7090


moderated Re: Jaws Home and Pro Editions

Richard Turner
 

Doesn’t the Pro version of Jaws give access to Remote Desktop where the home edition doesn’t?

Isn’t the Pro more expensive, so they should give you something not included with the Home edition, I thought.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

Live long and prosper 🖖

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim Weiss via groups.io
Sent: Thursday, November 5, 2020 7:42 AM
To: main@jfw.groups.io
Subject: Re: Jaws Home and Pro Editions

 

The type of license for JAWS (Home/Pro) has nothing to do with your version of Windows.  JAWS Home is for the home user and the Professional license is for those using it at work.  The software is exactly the same and the features are the same.

Jim Weiss

 


“The only thing worse then being blind is having sight with no vision” | Helen Keller



On Nov 5, 2020, at 10:35 AM, Glenn / Lenny <glennervin@...> wrote:

 

I suspect that soon we will only be able to get Jaws from the Microsoft app store and it will know which version is right for our system by detecting our operating system that we are on the page with.

Glenn

----- Original Message ----- 

From: Dave Durber

Sent: Thursday, November 05, 2020 9:32 AM

Subject: Re: Jaws Home and Pro Editions

 

Jim:

 

If you purchased the JAWS Home Edition license, you can use JAWS with Windows 10 Pro.

 

Dave Dyrber

 

----- Original Message ----- 

From: Jim L

Sent: Thursday, November 5, 2020 10:27 AM

Subject: Jaws Home and Pro Editions

 

                                                                                                                                                                Heya folks,

 

I now need to update to windows 10 from 7 as am having huge issues.

 

These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?

 

Cheers,

 

Jim

 

 


moderated Re: Jaws Home and Pro Editions

Jim Weiss <jimweiss72@...>
 

The type of license for JAWS (Home/Pro) has nothing to do with your version of Windows.  JAWS Home is for the home user and the Professional license is for those using it at work.  The software is exactly the same and the features are the same.
Jim Weiss


“The only thing worse then being blind is having sight with no vision” | Helen Keller


On Nov 5, 2020, at 10:35 AM, Glenn / Lenny <glennervin@...> wrote:

I suspect that soon we will only be able to get Jaws from the Microsoft app store and it will know which version is right for our system by detecting our operating system that we are on the page with.
Glenn
----- Original Message ----- 
Sent: Thursday, November 05, 2020 9:32 AM
Subject: Re: Jaws Home and Pro Editions

Jim:
 
If you purchased the JAWS Home Edition license, you can use JAWS with Windows 10 Pro.
 
Dave Dyrber
 
----- Original Message ----- 
From: Jim L
Sent: Thursday, November 5, 2020 10:27 AM
Subject: Jaws Home and Pro Editions

                                                                                                                                                                Heya folks,
 
I now need to update to windows 10 from 7 as am having huge issues.
 
These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?
 
Cheers,
 
Jim
 


moderated Re: new to jaws after 10 years using a mac

Dave Durber
 

Stephani:
 
I can answer 1 of your questions. To mute JAWS, press INSERT/JAWS KEY+SPACE BAR, then press the letter S. To unmute JAWS, use the same command sequence.
 
Dave Durber
 

----- Original Message -----
From: Stephanie
Sent: Thursday, November 5, 2020 11:01 AM
Subject: new to jaws after 10 years using a mac

 Hello all,

 I recently purchased my first windows pc for over ten years and have jaws 2020. I also have a Focus braille display. 

 First of all, is there a way of navigating the screen using the focus display? Switching between display and keyboard is quite annoying, or perhaps I just need to get used to it. Also, how do I mute the speech and then unmute it again when necessary. 

Lastly, is there a document, or book [in brf or word] with help on how to use jaws? I don't do well with audio and prefer a written reference if possible. 

Thank you so much for your help.

Steph  


moderated Re: Jaws Home and Pro Editions

Glenn / Lenny
 

I suspect that soon we will only be able to get Jaws from the Microsoft app store and it will know which version is right for our system by detecting our operating system that we are on the page with.
Glenn

----- Original Message -----
Sent: Thursday, November 05, 2020 9:32 AM
Subject: Re: Jaws Home and Pro Editions

Jim:
 
If you purchased the JAWS Home Edition license, you can use JAWS with Windows 10 Pro.
 
Dave Dyrber
 
----- Original Message -----
From: Jim L
Sent: Thursday, November 5, 2020 10:27 AM
Subject: Jaws Home and Pro Editions

                                                                                                                                                                Heya folks,

 

I now need to update to windows 10 from 7 as am having huge issues.

 

These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?

 

Cheers,

 

Jim

 


moderated Re: Jaws Home and Pro Editions

Dave Durber
 

Jim:
 
If you purchased the JAWS Home Edition license, you can use JAWS with Windows 10 Pro.
 
Dave Dyrber
 

----- Original Message -----
From: Jim L
Sent: Thursday, November 5, 2020 10:27 AM
Subject: Jaws Home and Pro Editions

                                                                                                                                                                Heya folks,

 

I now need to update to windows 10 from 7 as am having huge issues.

 

These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?

 

Cheers,

 

Jim

 


moderated Re: new to jaws after 10 years using a mac

Cohn, Jonathan
 

Hello,
For documentation, the information in the FS Reader is quite helpful, these are daisy books with both text an speech, so you can review them either way. 
Yes, you can use any command using just a perkins keyboard, and I believe there are several additional functions keys on the Focus that can make it even easier.
Space with dot 8 and a set of other keys act like a prefix to the following keystroke.
Dot1: WIndows Key
dot2: Option Key
Dot 3: Control key
dot 4: FN (as in F4)
Dot 5: JAWS key 

So if you type space with dots 4 and 5 followed by “D (THe letter, Mac is saying I put 500 there) ” JAWs will act as if you pressed jaws key and F4, and will exit.
For having JAWS only occasionally speak, you want to turn on Speech on demand. You should be able to find this in the JAWS setting center.
To open JAWS Setting center, press the JAWS key and the number 6.
THen move to the default configuration, with control-shift-D. 
 You should be on a search field at this point, go ahead and search for smart and then change as you see fit.


HTH!
Jonathan Cohn




On Nov 5, 2020, at 6:01 AM, Stephanie <naturelovingmom@...> wrote:

 Hello all,

 I recently purchased my first windows pc for over ten years and have jaws 2020. I also have a Focus braille display. 

 First of all, is there a way of navigating the screen using the focus display? Switching between display and keyboard is quite annoying, or perhaps I just need to get used to it. Also, how do I mute the speech and then unmute it again when necessary. 

Lastly, is there a document, or book [in brf or word] with help on how to use jaws? I don't do well with audio and prefer a written reference if possible. 

Thank you so much for your help.

Steph  


moderated Re: new to jaws after 10 years using a mac

Richard Turner
 

I can answer the mute question.

Press insert+space, then s.

That puts it into Speech On Demand.  So, if you issue a reading command, it will read, otherwise it will stay silent.

That is a toggle, so do insert+space and then s again to go back to full speech.

 

I believe there are focus commands to navigate the computer, but you would need to get the Jaws documentation on using the Focus, and I do not know if that is in BRF anywhere.

You may want to call them.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

Live long and prosper 🖖

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Stephanie
Sent: Thursday, November 5, 2020 3:01 AM
To: main@jfw.groups.io
Subject: new to jaws after 10 years using a mac

 

 Hello all,

 

 I recently purchased my first windows pc for over ten years and have jaws 2020. I also have a Focus braille display. 

 

 First of all, is there a way of navigating the screen using the focus display? Switching between display and keyboard is quite annoying, or perhaps I just need to get used to it. Also, how do I mute the speech and then unmute it again when necessary. 

 

Lastly, is there a document, or book [in brf or word] with help on how to use jaws? I don't do well with audio and prefer a written reference if possible. 

 

Thank you so much for your help.

 

Steph  


moderated Re: I just got a Bluetooth speaker that works great with Windows 10 and JAWS 2020

CJ &AA MAY
 

It sounds like a good speaker.

Wonder if you can help as you are obviously used to pairing.

I belong to a Rock Chir which is currently having to meet via Zoom. So everyone doesn’t hear Jaws nattering on, I am using headphones, but doing so is quite restrictive as some of the songs have moves.

Blue tooth headphones would obviously be the answer and I do have some which I use with my iPhone.

I’ve no idea how to pair them with a desktop computer however. Any clues on how to go about this please?

Alison.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kevin Minor
Sent: 04 November 2020 22:49
To: main@jfw.groups.io
Subject: I just got a Bluetooth speaker that works great with Windows 10 and JAWS 2020

 

Hi all.

 

I’ve finally found a Bluetooth speaker that doesn’t suffer from the dreaded cutting off the start of speech with JAWS.  It’s the Tribit Soundmax Plus Bluetooth speaker. I might have that backwards, but if you look for it on Amazon, you’ll find it. It has 24 watts of sound, is stereo, and uses a micro USB cable for charging. The buttons have tactile markings, so it’s easy to figure out.  It claims to have 20 hours of battery life, and the advertising says it has a range of up to 100 feet. I just got it, so I can’t say much about how well it works yet. The thing that I’m very happy about is it doesn’t chop off the beginning of JAWS when it starts. I think it’s mainly made for devices like smart phones, but it paired with my Windows 10 laptop with no problem. Oh yeah, it’s waterproof, so some rain won’t hurt it.

 

I ordered it from Amazon, and with Prime it costs around $60, taxes included.

 

That’s all from me. Right now it’s charging, but I used it plugged in with no problem, but I don’t know what that would mean for the battery. Tonight I’m going to start music on this laptop, and instead of moving the computer to my bedroom, the new speaker will be used, and it will be really nice to have a lower volume than what the lower quality internal speakers produce. I know, I could just lower their volume in sound settings, but what can I say, I’m lazy.

 

Just letting you know.

 

Have a blessed day and don’t work too hard.

Kevin and Jilly the flying doggie


moderated new to jaws after 10 years using a mac

Stephanie
 

 Hello all,

 I recently purchased my first windows pc for over ten years and have jaws 2020. I also have a Focus braille display. 

 First of all, is there a way of navigating the screen using the focus display? Switching between display and keyboard is quite annoying, or perhaps I just need to get used to it. Also, how do I mute the speech and then unmute it again when necessary. 

Lastly, is there a document, or book [in brf or word] with help on how to use jaws? I don't do well with audio and prefer a written reference if possible. 

Thank you so much for your help.

Steph  


moderated Re: Jaws Home and Pro Editions

Douglas C. DeCamp
 

Jim,

Jaws Home works fine with Win 10 Pro.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jim L
Sent: Thursday, November 5, 2020 4:28 AM
To: jfw@groups.io
Subject: Jaws Home and Pro Editions

 

                                                                                                                                                                Heya folks,

 

I now need to update to windows 10 from 7 as am having huge issues.

 

These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?

 

Cheers,

 

Jim

 


moderated Jaws Home and Pro Editions

Jim L
 

                                                                                                                                                                Heya folks,

 

I now need to update to windows 10 from 7 as am having huge issues.

 

These days can I use my Jaws 2020 home license to work on Windows 10 Pro or I can only install Windows 10 Home for it to work?

 

Cheers,

 

Jim

 


moderated Re: using jaws to work at a call centre as an incoming customer service agent

Hank William Merchant
 


 
Good evening Paul,
 
Thanks very much once again for your very helpful info below on the types of earphones you personally used working at a contact centre using jaws.
 
 
 
 
 
 
 
Kindest regards,
 
Hank
 
 

From: paul lemm via groups.io
Sent: Tuesday, November 3, 2020 8:18 AM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent
 

Hi Hank,

 

Regarding calls and headsets/earphones. My usual set up would be that I would have a standard earphone in my right ear which fed me just jaws information, I then had a single ear headset with a mic, so it was designed to only cover one ear, rather than both ears. The headset sat on my left ear and the only sound coming out of this was the customer/phone call. One eared headsets are quite common in contact centres  since it allows people to still keep an ear on other things going on within the work place. I think in most of my previous jobs there had been a selection of both one eared headsets and also the ones that cover both ears too, as its normally just a personal preference as to which type of headset people tend to prefer. As for the contact centre itself no it wasn’t Millennium1 Solutions.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 03 November 2020 10:29
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

 

Good morning Paul,

 

Oh I see, (smile), in regards of not really knowing the particular names of some of the different phone and booking call centre software that you were successful in using with jaws. Thanks very much once again for getting back to me so soon with your so very helpful info below on your successful experiences of using Jaws in a contact centre environment.

 

Now when it came to heareing successfully in one of your ears the cusstomers from incoming customer service inquiry calls and hearing simultaneously successfully in your other ear Jaws to use the computer to properly take care of each customer’s inquiries; did you maybe use 2 separate earphone headsets, one over the top of the other with the incoming calls headset in one ear    and your jaws headset in your other ear or did you use only altogether 1 earphone headset that had been technically setup for you to hear your incoming customer calls in one ear and jaws in the other ear?

 

Also wondering was maybe the name of one of the contact centres that used web-based software that you found jaws work very successfully at named Millennium1 Solutions?

 

Any help you can maybe give me with the above curiosities would be so very, very much appreciated! Thanks very, very much once again in advance for any help you can maybe give me with the above concerns.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 7:35 PM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi Hank,

 

Not a problem, as for the specific software name, I’m  really sorry but I can’t actually remember the names. The booking software we used had been renamed internally  to fit our company brand profile  better and I can’t remember the name of the company that produced the underlying software. Same with the phones, we often changed phone software providers, I never really took much notice of the names of the different phone software. I was lucky in my last job though, as I was there for about ten years and any time the company would think of bringing in new software they would always consult with me first and often allow me to test the software, or have direct contact with the software company to discuss accessibility before the company went ahead with any new major software changes. I tended to find phone software has given me less problems  than the booking software which was often more of a bespoke set up for each company I worked for. I’ve never required any Jaws scripting in any of my jobs, but it really does depend on what software  the company is using. I’m sure there will be some people that disagree with this approach, but personally When I go for an interview at a company, I’m always upfront about my sight, I’ll explain during the interview about Jaws, I’ll also let them know how it hasn’t been a barrier to me in previous jobs, I’ll explain that if they decide to hire me that I  will accept the job  tentatively and will then be happy to come in one day and test jaws with their software  and only accept the job if my software works with their systems. This approach has personally worked well for me, but I have  a lot of experience in contact centres and that experience helps in the interview process. Although when I have gone in to test jaws it has often worked fine, there have been a couple of jobs where I’ve had to decline the job after coming in to test their software and discovering that Jaws was sadly completely incompatible. So as previously mentioned what software they use is going to play a huge part in this, but to end on a positive note jaws has been successful for me more times than it has failed. Again, wishing you all the best with the new job I hope jaws works  fine with their software.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 18:49
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Hello back Paul,

 

Thanks so very much for your very, very helpful reply email below and for saying for me not to hesitate to contact you in the future if I maybe have any more using jaws with call centre software questions. This is so very nice of you! Your wonderful help is very, very much appreciated! Again thanks very much!

 

Your very, very positive, helpful email below makes me think that it looks very very promising that I will be able to use jaws successfully at the local contact centre that it looks very good that I will be very soon hired at to work as a customer service agent.

 

If I can ask, can you maybe tell me what was the names of some of the particular diffrent call centre phone software and call centre booking software that you used successfully with jaws? Thanks very, very much in advance for any help you can maybe give me with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 11:16 AM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Notification hell!

Orlando Enrique Fiol
 

Hi all. Using JAWS 2021 beta 3 and the latest 20H Windows 10 build, I'm trapped in notification hell. I don't mind hearing notifications arrive while I'm working on other things. But these notifications are taking over my window focus such that my only recourse is to alt+tab away from, then back to, the application where I'm working. When the notifications appear, they can't be dismissed or deleted. Only moving them to the action center seems to get rid of them.
I don't have focus assist turned on because I worry I won't hear notifications, which I still want. I just don't want them hogging my entire focus and hemming me in.
By the way, this happens with Narrator and NVDA as well. It has also persisted through numerous clean Windows reinstallations and the past few insider previews. The notifications appear and cannot be dismissed or deleted. They only disappear by alt+tabbing. The action center doesn't seem to be the culprit. When I open it, I can tab to the notification list, delete or dismiss individual notifications or groups of notifications from specific applications. The only thing I cannot do consistently from within the action center is activate notifications. Space or enter only work sometimes; it might be one or the other, but more often, neither.
Since I know how to choose my battles, I'm willing to defer solving my notification activation problem if I could just get get these notifications to be voiced in the background without stealing focus. Is Focus Assist appropriate for this?
action center

Orlando Enrique Fiol
Charlotte, North Carolina
Professional Pianist/Keyboardist, Percussionist and Pedagogue
Ph.D. in Music theory
University of Pennsylvania: November, 2018
Home: (980) 585-1516
Mobile: (267) 971-7090


moderated Re: JAWS with Trend Micro AntiVirus Software

Tom Behler
 

Pam:

 

I currently use the Trend Micro anti-virus software on both this Windows 10 computer, and on an older Windows 7 machine.

 

For the most part, the software just does its thing in the background.

 

Sometimes, it interferes a bit with Jaws focus, but I haven’t found the issue to be significant.

 

You will get notifications that tell you about any viruses that have been found, and I have found these notifications to be fairly readable with Jaws without too many exceptions.

 

I hope this helps.

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Wednesday, November 4, 2020 6:10 PM
To: main@jfw.groups.io
Subject: JAWS with Trend Micro AntiVirus Software

 

Hello Everyone,

 

It looks like my company is going to replace the Symantec antivirus software they currently have on our laptops with Trend Micro antivirus software.

 

I have had some bad experiences in the past with JAWS and some of these antivirus packages.

 

Has anyone had any experience with having this software on their computers?  Does it block JAWS from doing anything?

 

Thanks for any responses.

 

Pam

 

 

 


moderated JAWS with Trend Micro AntiVirus Software

Ekstrand, Pamela A. -ND
 

Hello Everyone,

 

It looks like my company is going to replace the Symantec antivirus software they currently have on our laptops with Trend Micro antivirus software.

 

I have had some bad experiences in the past with JAWS and some of these antivirus packages.

 

Has anyone had any experience with having this software on their computers?  Does it block JAWS from doing anything?

 

Thanks for any responses.

 

Pam

 

 

 


moderated I just got a Bluetooth speaker that works great with Windows 10 and JAWS 2020

Kevin Minor
 

Hi all.

 

I’ve finally found a Bluetooth speaker that doesn’t suffer from the dreaded cutting off the start of speech with JAWS.  It’s the Tribit Soundmax Plus Bluetooth speaker. I might have that backwards, but if you look for it on Amazon, you’ll find it. It has 24 watts of sound, is stereo, and uses a micro USB cable for charging. The buttons have tactile markings, so it’s easy to figure out.  It claims to have 20 hours of battery life, and the advertising says it has a range of up to 100 feet. I just got it, so I can’t say much about how well it works yet. The thing that I’m very happy about is it doesn’t chop off the beginning of JAWS when it starts. I think it’s mainly made for devices like smart phones, but it paired with my Windows 10 laptop with no problem. Oh yeah, it’s waterproof, so some rain won’t hurt it.

 

I ordered it from Amazon, and with Prime it costs around $60, taxes included.

 

That’s all from me. Right now it’s charging, but I used it plugged in with no problem, but I don’t know what that would mean for the battery. Tonight I’m going to start music on this laptop, and instead of moving the computer to my bedroom, the new speaker will be used, and it will be really nice to have a lower volume than what the lower quality internal speakers produce. I know, I could just lower their volume in sound settings, but what can I say, I’m lazy.

 

Just letting you know.

 

Have a blessed day and don’t work too hard.

Kevin and Jilly the flying doggie

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