Unfortunately, the VA, which is where I believe this individual works is pretty strict on what can be put on their computers or used on their computers. Any technology or software has to go through oh IT, I don’t think plug-and-play are allowed on these computers unfortunately.

On Fri, Jun 10, 2022 at 06:39 AM, Kestrel Verlager wrote:

become familiar with Microsoft Narrator for troubleshooting issues with Jaws: it’s built into MS Office

-
Slight correction:  It's built into Windows 10 and 11 (and, I believe, 8.1, but I don't have a machine to test right now).

It can also be worthwhile to have a portable copy of NVDA on a USB drive if you are able to access USB drives on the computer you will be using.  I know that there are certain agencies where any "plug n' play" USB storage is completely disabled, but those agencies are relatively few in number.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

On Jun 10, 2022, at 1:23 PM, Brian Vogel <britechguy@...> wrote:

On Fri, Jun 10, 2022 at 06:39 AM, Kestrel Verlager wrote:

become familiar with Microsoft Narrator for troubleshooting issues with Jaws: it’s built into MS Office

-
Slight correction:  It's built into Windows 10 and 11 (and, I believe, 8.1, but I don't have a machine to test right now).

It can also be worthwhile to have a portable copy of NVDA on a USB drive if you are able to access USB drives on the computer you will be using.  I know that there are certain agencies where any "plug n' play" USB storage is completely disabled, but those agencies are relatively few in number.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

When you deleted the account in Outlook, doesn’t it delete everything? Including the pst and dat files?

 Hi Kevin,

 Hi Kevin,

If I remove the email address that is unable to send or receive emails, I think I will have to back up the pst and dat files. I think when deleting an account in Outlook it will delete everything. Including the pst and dat files. I thought thunderbird was just a browser. Or does Thunderbird function like Outlook?

Kevin,

This could be an issue with a profile corruption in Outlook, but it might not be.

If you are comfortable with setting up another email client such as Thunderbird and adding all the accounts there, and seeing if they load messages correctly, that would be a useful diagnostic step to see if the issue lies with Outlook or Spectrum (it wouldn't be the first time an email service provider says, "we're having no issues," when the issue lies with them).  If everything loads in Thunderbird, then it at least could be an issue with your Outlook profile.

Also, you should let Outlook do the setup for the servers for Spectrum itself.  I know that they have accurate data about which IMAP and SMTP servers, ports, and protocols are used by Spectrum.  You could try re-adding the account and do NOT manually set up anything.  Just give Outlook the email address and password when prompted and let it do the rest.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

Kevin,

This could be an issue with a profile corruption in Outlook, but it might not be.

If you are comfortable with setting up another email client such as Thunderbird and adding all the accounts there, and seeing if they load messages correctly, that would be a useful diagnostic step to see if the issue lies with Outlook or Spectrum (it wouldn't be the first time an email service provider says, "we're having no issues," when the issue lies with them).  If everything loads in Thunderbird, then it at least could be an issue with your Outlook profile.

Also, you should let Outlook do the setup for the servers for Spectrum itself.  I know that they have accurate data about which IMAP and SMTP servers, ports, and protocols are used by Spectrum.  You could try re-adding the account and do NOT manually set up anything.  Just give Outlook the email address and password when prompted and let it do the rest.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

On Fri, Jun 10, 2022 at 12:08 PM, aaron lane wrote:

I've not had any issues yet with Thunderbird or my IPhone.

-
And you won't unless you used the "less secure apps" connection option, which you most likely didn't.  Thunderbird has been able to configure with OAUTH for Gmail for quite a while now and I suspect Apple's email client has, too, but I cannot swear to that.

The only people who will encounter issues are those who set up their accounts using the "less secure apps" option which is being eliminated.  They will have to turn on two factor authentication (if it's not already on - I think Google may have automatically set this but it's worth checking) and then generate an app specific password if they are using an email client that does not support OAUTH.  If they're using a client that does (Outlook 2016 and later, as well as 2013 if the registry tweak is done, Thunderbird, and many others) and have been using IMAP access, the best thing to do would be to nuke the account and re-create it.  There's nothing lost when you use IMAP access, which is one of the beauties of IMAP access.  Most email clients have been automatically selecting IMAP access protocol where it's available for some years now, and Gmail has had it available by default for many years now.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

----- Original Message -----

From: aaron lane

To: main@jfw.groups.io

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

----- Original Message -----

From: aaron lane

To: main@jfw.groups.io

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

On Fri, Jun 10, 2022 at 12:08 PM, aaron lane wrote:

I've not had any issues yet with Thunderbird or my IPhone.

-
And you won't unless you used the "less secure apps" connection option, which you most likely didn't.  Thunderbird has been able to configure with OAUTH for Gmail for quite a while now and I suspect Apple's email client has, too, but I cannot swear to that.

The only people who will encounter issues are those who set up their accounts using the "less secure apps" option which is being eliminated.  They will have to turn on two factor authentication (if it's not already on - I think Google may have automatically set this but it's worth checking) and then generate an app specific password if they are using an email client that does not support OAUTH.  If they're using a client that does (Outlook 2016 and later, as well as 2013 if the registry tweak is done, Thunderbird, and many others) and have been using IMAP access, the best thing to do would be to nuke the account and re-create it.  There's nothing lost when you use IMAP access, which is one of the beauties of IMAP access.  Most email clients have been automatically selecting IMAP access protocol where it's available for some years now, and Gmail has had it available by default for many years now.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

----- Original Message -----

From: kevin meyers

To: main@jfw.groups.io

Sent: Friday, June 10, 2022 8:33 AM

Subject: not able to send/receive emails

Hello, I’m using the most recent versions of windows10, Jaws2022 and Office 2016. I have 3 emails with one service provider. One of them no longer will send or receive emails. Yesterday I added a new email address. At that time any emails sent to the new email address showed up in the inbox for the new email address and my master email address. I removed the new email address from Outlook 2016 and then in the control panel. I went through all the settings on my master email address and there is nothing different. Is there something else that could be causing this problem? My service provider said they aren’t having any problems. Microsoft Accessibility couldn’t figure it out. Plus it is a pain to get help from MA as something happen to using quick access with Jaws. Now have to use Narrator. Any thoughts? Cheers, Kevin