From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gordon Legge
Sent: Tuesday, January 30, 2018 3:14 PM
To: main@jfw.groups.io
Subject: Readability Add-Ons for Web Browsers

Don't you see this PC on your desktop? This PC is where you'll find
all your drives.

Don't you see this PC on your desktop? This PC is where you'll find
all your drives.

The quote system disk end quote is probably the system folder on the
hard drive.

Open this pc and navigate to the drive C. now arrow down to the
windows folder and open that. Now navigate to the system folder and
open it. You should find what you are looking for there.

Gene

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
Windows 10

*From: *Val Paul <mailto:vpcara79@...>
*Sent: *Tuesday, January 30, 2018 9:16 AM
*To: *main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject: *Re: Deleting program from system disc

Hi Jonas!

I've been back on to Bullguard, and they've told me its deffinitely in

the system disc and program files listed under their name, and there
is

an unstallation program instruction there as well!

Val.

On 30/01/2018 13:35, Jonas Voll wrote:

Hey Val!

Some times the uninstall is not the same name as the software pakege

name.

And the model of pc such as HP or Dell is not inportint!

What is the name of your program?

Jonas Voll

Support Technician I

Envision, Inc.

2301 S Water ST

Wichita, KS 67213

O: 316-425-7141

F: 316-267-4312

www.envisionus.com

Envision: To improve the quality of life and provide inspiration for

the blind and visually impaired through employment, outreach,
rehabilitation, education and research.

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of

Val Paul

Sent: Tuesday, January 30, 2018 6:25 AM

To: main@jfw.groups.io

Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was

too visual and I couldn't do a scan myself. I got this on Saturday and
applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via

remote support, but when i contacted them this, they told me to go
into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall

it for me as i couldn't find it in control pannel. They're refusing to
do this, and have told me to go into the system disc, and i'll find
their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.

Val..

SonicWall identified this message as clean.

To manage your junk mail go to https://nospam.envisionus.com and

logon with your domain userid and password.

If you consider this email to be spam please forward it to

'spam@...'

NOTICE: This electronic mail message and any attached files are

confidential. The information is exclusively for the use of the
individual or entity intended as the recipient. If you are not the
intended recipient, any use, copying, printing, reviewing, retention,
disclosure, distribution or forwarding of the message or any attached
file is not authorized and is strictly prohibited. If you have
received this electronic mail message in error, please advise the
sender by reply electronic mail immediately and permanently delete the
original transmission, any attachments and any copies of this message
from your computer system.

The quote system disk end quote is probably the system folder on the
hard drive.

Open this pc and navigate to the drive C. now arrow down to the
windows folder and open that. Now navigate to the system folder and
open it. You should find what you are looking for there.

Gene

Sent from Mail <https://go.microsoft.com/fwlink/?LinkId=550986> for
Windows 10

*From: *Val Paul <mailto:vpcara79@...>
*Sent: *Tuesday, January 30, 2018 9:16 AM
*To: *main@jfw.groups.io <mailto:main@jfw.groups.io>
*Subject: *Re: Deleting program from system disc

Hi Jonas!

I've been back on to Bullguard, and they've told me its deffinitely in

the system disc and program files listed under their name, and there
is

an unstallation program instruction there as well!

Val.

On 30/01/2018 13:35, Jonas Voll wrote:

Hey Val!

Some times the uninstall is not the same name as the software pakege

name.

And the model of pc such as HP or Dell is not inportint!

What is the name of your program?

Jonas Voll

Support Technician I

Envision, Inc.

2301 S Water ST

Wichita, KS 67213

O: 316-425-7141

F: 316-267-4312

www.envisionus.com

Envision: To improve the quality of life and provide inspiration for

the blind and visually impaired through employment, outreach,
rehabilitation, education and research.

-----Original Message-----

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of

Val Paul

Sent: Tuesday, January 30, 2018 6:25 AM

To: main@jfw.groups.io

Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was

too visual and I couldn't do a scan myself. I got this on Saturday and
applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via

remote support, but when i contacted them this, they told me to go
into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall

it for me as i couldn't find it in control pannel. They're refusing to
do this, and have told me to go into the system disc, and i'll find
their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.

Val..

SonicWall identified this message as clean.

To manage your junk mail go to https://nospam.envisionus.com and

logon with your domain userid and password.

If you consider this email to be spam please forward it to

'spam@...'

NOTICE: This electronic mail message and any attached files are

confidential. The information is exclusively for the use of the
individual or entity intended as the recipient. If you are not the
intended recipient, any use, copying, printing, reviewing, retention,
disclosure, distribution or forwarding of the message or any attached
file is not authorized and is strictly prohibited. If you have
received this electronic mail message in error, please advise the
sender by reply electronic mail immediately and permanently delete the
original transmission, any attachments and any copies of this message
from your computer system.

Don't you see this PC on your desktop? This PC is where you'll find
all your drives.

That is one way to do it which has not been changed since Windows 7 at least.
If you already know the drive letter for your CD drive or other removeable drive, you can also do the following:

1. Make sure you are on the desktop, it doesn't matter which icon.
2. Press Control+Spacebar to unselect the icon you are on 3. Press
application key or Shift+F10 4. Arrow down to "New" or press "w"
5. Arrow down to "Shortcut" and press enter 6. In the "Type a
location" enter your drive letter followed by a colon, e.g. d: or e:,
tab to Next and press space 7. In the "Enter a name for the shortcut" type what you want to call it, e.g. DVD Drive" or "USB Drive", tab to Finish and press space.

Regards,
Sieghard

Don't you see this PC on your desktop? This PC is where you'll find
all your drives.

Hmmm, very strange , it sounds like it's not there and its already been
uninstalled.. I've only got two other suggestions, 1. Press jaws key and F11
to see what programs are currently running, see if it shows there. This will
only work though if you have show all icons in notifications area turned
on. You can turn this on by going to , control panel, task bar and
navigation, then go to select which icons appear on the task bar, then
select always show all icons in the notification area. Then if you do the
jaws key and f11 and see if its showing, if it's not it sounds like it's
not running and probably not installed anylonger either. the second option,
find a really good wig maker to replace any lost/pulled out hair! Ha-ha. Ok,
maybe that's not an option, so I think another member recommended a delete
program to use, try that I've used it myself before and it's a good program.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 18:13
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No it only showed in common files.


On 30/01/2018 18:00, paul lemm wrote:

Hi,

If it's in the common folder, That may be something left over from an
uninstall. Did you take a look in program files and program files
x86, was bull gard showing in there? but not in the common folder,
just in either of the programs files? Hope that last bit makes sense,
as it only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows
key, up, then right, then scroll through the list of programs , does it
show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the
uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed
reply, was away from my PC. Took a look at the weblink you sent me and it
all seems like what we've done so far should have worked. When you did
the start button then pressed up, then right then scrolled through the
list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you
make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-
p r otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this
brings up a list , the first item should be apps and features, click
this then tab to the list of installed programs, scroll through the list
to find your program and hit enter on it then press tab, normally the
first option is modify , tab again and then the next option Is usually
uninstall. If that doesn't work, press the windows key, then press up,
then to the right, this brings up a list of programs just keep pressing
down until you find the program, press enter on it to expand the folder
and there may be an uninstall option in here. I'm not sure, what they
mean by system disk, I would think they mean press windows key and E to
bring up file explorer , then find your list of drives, you would want
the one called either local drive - c drive, or I've seen it called
windows drive before too, click this, then go to program files (there
will be two one called just program files and one called program files
x86) it could be in either of these depending on the program, but you
should find the program in one of the lists, you could open the folder
and see if this uninstall file is in here. But word of caution , I'm not
100% sure this is what they mean by system disk, although I can't think
anything else they would mean, but if your new to windows the local
drive holds all your system files so be very careful in here not to
delete anything, definitely do not delete the program folder from here
as this will not remove it from your PC but may cause you system
problems if you do, basically as a general rule never delete anything
from this drive as they are all system files. I'd definitely try my
first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too
visual and I couldn't do a scan myself. I got this on Saturday and
applied for a refund and the accounts department were very good about
it.

When I purchased the antivirus, they actually installed it via remote
support, but when i contacted them this, they told me to go into the
control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it
for me as i couldn't find it in control pannel. They're refusing to do
this, and have told me to go into the system disc, and i'll find their
uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Ha-ha, ok well in which case I apologise for the wig comment lol. Hope you've got the rogue program all sorted now though. Oh, one other thing, normally most anti-virus software will only allow one anti-virus to be installed on a PC so when you go to install your new anti-virus it may say it needs to remove bull Gard before it can install , if you've already put on your new anti-virus software its possible it even automatically uninstalled bull Gard when the new anti-virus was installing. Anyway hope you get it all sorted.

Paul

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul
Sent: 30 January 2018 18:32
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Glad you're too far away, cause the language is a lot to be desired!


On 30/01/2018 18:29, paul lemm wrote:

Hmmm, very strange , it sounds like it's not there and its already been uninstalled.. I've only got two other suggestions, 1. Press jaws key and F11 to see what programs are currently running, see if it shows there. This will only work though if you have show all icons in notifications area turned on. You can turn this on by going to , control panel, task bar and navigation, then go to select which icons appear on the task bar, then select always show all icons in the notification area. Then if you do the jaws key and f11 and see if its showing, if it's not it sounds like it's not running and probably not installed anylonger either. the second option, find a really good wig maker to replace any lost/pulled out hair! Ha-ha. Ok, maybe that’s not an option, so I think another member recommended a delete program to use, try that I've used it myself before and it’s a good program.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 18:13
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No it only showed in common files.


On 30/01/2018 18:00, paul lemm wrote:

Hi,

If it's in the common folder, That may be something left over from an
uninstall. Did you take a look in program files and program files
x86, was bull gard showing in there? but not in the common folder,
just in either of the programs files? Hope that last bit makes sense,
as it only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-
p r otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Hmmm, very strange , it sounds like it's not there and its already been uninstalled.. I've only got two other suggestions, 1. Press jaws key and F11 to see what programs are currently running, see if it shows there. This will only work though if you have show all icons in notifications area turned on. You can turn this on by going to , control panel, task bar and navigation, then go to select which icons appear on the task bar, then select always show all icons in the notification area. Then if you do the jaws key and f11 and see if its showing, if it's not it sounds like it's not running and probably not installed anylonger either. the second option, find a really good wig maker to replace any lost/pulled out hair! Ha-ha. Ok, maybe that’s not an option, so I think another member recommended a delete program to use, try that I've used it myself before and it’s a good program.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 18:13
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No it only showed in common files.


On 30/01/2018 18:00, paul lemm wrote:

Hi,

If it's in the common folder, That may be something left over from an
uninstall. Did you take a look in program files and program files
x86, was bull gard showing in there? but not in the common folder,
just in either of the programs files? Hope that last bit makes sense,
as it only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-
p r otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Hmmm, very strange , it sounds like it's not there and its already been uninstalled.. I've only got two other suggestions, 1. Press jaws key and F11 to see what programs are currently running, see if it shows there. This will only work though if you have show all icons in notifications area turned on. You can turn this on by going to , control panel, task bar and navigation, then go to select which icons appear on the task bar, then select always show all icons in the notification area. Then if you do the jaws key and f11 and see if its showing, if it's not it sounds like it's not running and probably not installed anylonger either. the second option, find a really good wig maker to replace any lost/pulled out hair! Ha-ha. Ok, maybe that’s not an option, so I think another member recommended a delete program to use, try that I've used it myself before and it’s a good program.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul
Sent: 30 January 2018 18:13
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No it only showed in common files.


On 30/01/2018 18:00, paul lemm wrote:

Hi,

If it's in the common folder, That may be something left over from an
uninstall. Did you take a look in program files and program files x86,
was bull gard showing in there? but not in the common folder, just in
either of the programs files? Hope that last bit makes sense, as it
only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-p
r otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Hi,

If it's in the common folder, That may be something left over from an
uninstall. Did you take a look in program files and program files x86,
was bull gard showing in there? but not in the common folder, just in
either of the programs files? Hope that last bit makes sense, as it
only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-p
r otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Hi,

If it's in the common folder, That may be something left over from an uninstall. Did you take a look in program files and program files x86, was bull gard showing in there? but not in the common folder, just in either of the programs files? Hope that last bit makes sense, as it only just makes sense to me and I'm writing it lol

Paul


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul
Sent: 30 January 2018 17:46
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No not at all!

When i go into file explorer and into common files, it shows there.


On 30/01/2018 17:40, paul lemm wrote:

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-pr
otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..

Hi,

I'm wondering if somehow its already uninstalled itself. If you do windows key, up, then right, then scroll through the list of programs , does it show in there?

Paul 'still with all my luscious locks of hair' Lemm haha

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 17:30
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

No! I went into file explorer and found it in there, but couldn't find the uninstaller.


Skinhead!


On 30/01/2018 17:27, paul lemm wrote:

Hi Val,

Firstly, loving the new skin head look hahaha. Sorry for the delayed reply, was away from my PC. Took a look at the weblink you sent me and it all seems like what we've done so far should have worked. When you did the start button then pressed up, then right then scrolled through the list of programs, was bull Gard definitely showing?

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val
Paul
Sent: 30 January 2018 16:08
To: main@jfw.groups.io
Subject: Re: Deleting program from system disc

Hi Paul!

Going to have no hair before the day's out!

nothing worked.

Found the file ok, but no link or directions how to install it.

Going to send you a link which i found on their site and see what you make of it.


From soon to be,

Skinhead!


https://www.bullguard.com/support/product-guides/bullguard-desktop-pr
otection-guides/getting-started/uninstalling-bullguard.aspx


On 30/01/2018 14:56, paul lemm wrote:

Khi Val,

Couple of things you could try, first press windows key and X, this brings up a list , the first item should be apps and features, click this then tab to the list of installed programs, scroll through the list to find your program and hit enter on it then press tab, normally the first option is modify , tab again and then the next option Is usually uninstall. If that doesn't work, press the windows key, then press up, then to the right, this brings up a list of programs just keep pressing down until you find the program, press enter on it to expand the folder and there may be an uninstall option in here. I'm not sure, what they mean by system disk, I would think they mean press windows key and E to bring up file explorer , then find your list of drives, you would want the one called either local drive - c drive, or I've seen it called windows drive before too, click this, then go to program files (there will be two one called just program files and one called program files x86) it could be in either of these depending on the program, but you should find the program in one of the lists, you could open the folder and see if this uninstall file is in here. But word of caution , I'm not 100% sure this is what they mean by system disk, although I can't think anything else they would mean, but if your new to windows the local drive holds all your system files so be very careful in here not to delete anything, definitely do not delete the program folder from here as this will not remove it from your PC but may cause you system problems if you do, basically as a general rule never delete anything from this drive as they are all system files. I'd definitely try my first two options first.

Paul
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Val Paul
Sent: 30 January 2018 12:25
To: main@jfw.groups.io
Subject: Deleting program from system disc

Hi!

I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


Val..