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moderated
Re: Spyware
Val Paul
you are a winder uper!
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Good on you, keep them going, then drop them like a stone! LOVE IT! Val.
On 03/04/2018 16:29, paul lemm wrote:
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moderated
Re: Spyware
Gudrun Brunot
That was news to me! Great suggestion.
toggle quoted messageShow quoted text
Gudrun
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of netbat66 Sent: Tuesday, April 03, 2018 8:11 AM To: main@jfw.groups.io Subject: Re: Spyware most of the time when you press alt f4, click on close, cancel etc. this will install the spyware. you should not click on anything and turn the computer off with the power button. without even trying to close it. if you are realy infected, the only way you would be sure it is gone is to wipe the drive and re install windows from scratch. or use a known good backup. -----Original Message----- From: Gerald Levy Sent: Tuesday, April 03, 2018 6:07 AM To: main@jfw.groups.io Subject: Re: Spyware This happened to me a few months ago. I was surfing the web for more information about Spectrum Internet service, and when I clicked on the link for a seemingly innocent web site, all of a sudden,a window popped up and a message in a synthesized female voice with a British accent started playing over and over warning ominously that my computer had been taken over, and that if I wanted to have it restored to normal, I needed to call an 800 number. The message would not stop repeating itself, and I could not close the window to get rid of it. And I discovered to my horror that my computer had been frozen. I could not access my desktop or start menu or launch any programs. I could not access any files or folders. I could not even bring up the shutdown menu to shut down my computer, and I was afraid that if I tried to perform a hard shut down by pressing and holding the power button, my computer would not boot up when I pressed the power button again. I figured that this was some kind of ransomware attack, so in a panic, I called the 800 number that the message kept repeating and was greeted by some scammer with a Nigerian accent who calmly told me that if I wanted my computer restored to normal,he would be glad to fix it for $150. When I agreed to send $150 to some offshore account using PayPal, the guy proceeded to “fix” my computer. I was scared sh-tless that my computer would never work again, but to my great relief, when I rebooted as the scammer instructed, everything was back to normal. I ran full scans using MSE and Malware Bytes, and everything came up clean. Fortunately, I got the last laugh because I immediately contacted PayPal which cancelled the transaction, so that the scammer never received a dime of my money. These scanners can apparently circumvent even the most effective anti-malware programs, and no matter how careful you are, this can happen suddenly and unexpectedly without warning. It is really scary. Gerald From: John Doering Sent: Tuesday, April 03, 2018 8:07 AM To: main@jfw.groups.io Subject: Spyware Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: Spyware
Gudrun Brunot
I totally understand. When you get that type of popup, you freeze. All the trouble and work you've gone through to configure your system, that delicate balance between legacy software, new operating system, the endless hours of tech support to fix that printer issue... To even think of losing that, you panic. I have fallen for a scam where I translated a "job" and got a check that was too large. We took it to the bank, so I was spared the dance of "having to just pay back the difference" to the scammer. Another experience: I came home from the gym, and Rob, my better self, says in a tight voice: "I'm on the phone with this guy who says my system has been infested, and he tells me he'll fix it if we pay $100." "Get the guy's phone number, and we'll call him back," I said. The "guy" was outraged. "Do you want to take the risk of your computer being even more messed up," was one of his brilliant arguments. We just hung up.
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Cheers, Gudrun
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Gerald Levy Sent: Tuesday, April 03, 2018 6:24 AM To: main@jfw.groups.io Subject: Re: Spyware In retrospect, I probably should have called the MS accessibility helpline instead of calling the 800 number as instructed by the ransomware message. But I was so freaked out that in a panic, I called the 800 number. If I ever experience another such ransomware attack, I will definitely call the MS accessibility helpline first. Gerald From: Richard Turner <mailto:richardturner42@outlook.com> Sent: Tuesday, April 03, 2018 9:08 AM To: main@jfw.groups.io Subject: Re: Spyware No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up. I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that. I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check. I’d also, obviously, not go near that web site again, grin. Richard “The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1 From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of John Doering Sent: Tuesday, April 3, 2018 5:43 AM To: main@jfw.groups.io Subject: Re: Spyware Richard, Jessica, and Paul: Thank you all for the advice. If it comes up again, I will definitely call Microsoft accessibility. Is there any charge for calling them? Regards, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments. From: Richard Turner [mailto:richardturner42@outlook.com] Sent: Tuesday, April 03, 2018 7:25 AM To: main@jfw.groups.io Subject: Re: Spyware John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard “The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1 On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com> wrote: Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: Spyware
Gudrun Brunot
There's no cost when calling Microsoft Disability Answer desk, 1-800-936-5900
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Good luck. Gudrun
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of paul lemm Sent: Tuesday, April 03, 2018 5:48 AM To: main@jfw.groups.io Subject: Re: Spyware Hi, Not sure about costs to call Microsoft , as I’ve never called them before. But another thing you might want to try even if the message isn’t there afterwards is install malware bytes, I use a pretty good anti-virus but malare bytes picks up stuff that antivirus won’t find. There’s a free and premium version, I use the free one and that works fine for me. hope you get it all sorted. Paul From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John Doering Sent: 03 April 2018 13:43 To: main@jfw.groups.io Subject: Re: Spyware Richard, Jessica, and Paul: Thank you all for the advice. If it comes up again, I will definitely call Microsoft accessibility. Is there any charge for calling them? Regards, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments. From: Richard Turner [mailto:richardturner42@outlook.com] Sent: Tuesday, April 03, 2018 7:25 AM To: main@jfw.groups.io Subject: Re: Spyware John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard “The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1 On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@ibsupply.com> wrote: Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: Spyware
Gudrun Brunot
Hi John: Did you try copying that number to the clipboard and searching the
toggle quoted messageShow quoted text
web to see if it's legit/ Hope your system is okay. Gudrun
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of John Doering Sent: Tuesday, April 03, 2018 5:07 AM To: main@jfw.groups.io Subject: Spyware Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: problum with jaws and windows live mail and deleating messages in the inbox.
Ann Byrne
Be sure to refresh the screen after deleting a message. JAWS seems to remember what was there instead of showing what is there now. Press insert+escape to have JAWS update the screen correctly.
toggle quoted messageShow quoted text
At 10:37 AM 4/3/2018, you wrote:
hi dave thanks for that. what should i be checking for? also how do you get to these diologs? many thanks. from Mich.
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moderated
Re: Spyware
David & his pack of dogs <myguidedogis@...>
I had something similar happen when downloading a song from YouTube. It said my adobe player might be out of date so I needed to update it. Eventually, I got the blue screen with the prompts mentioned below about having to call a 800 number. I took it to Best Buy who have a plan where you pay $22 per month and they fix your computer for you with no labour charges. Not bad when I had my mac converted to Windows with JAWS 2018 installed. I just paid for the installation disc. The labour to convert the computer would have normally cost me $190. Since I subscribed to that plan, it cost me nothing. I still from time to time get the prompt that my flash player may be out of date. Now I just hit alt F4 and that closes the program. Also, best buy has installed bit defender on my computer so that catches malicious installations as well before they get installed by the computer challenged persons like myself. Here is something to note. Windows 10 comes with its own player so flash is not needed, according to the instructions. This unto itself means the flash warning is a scam. Bit defender also warns me against fishing programs, naturally, I click on the appropriate program to prevent such infectious software.
toggle quoted messageShow quoted text
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of netbat66 Sent: April 3, 2018 8:11 AM To: main@jfw.groups.io Subject: Re: Spyware most of the time when you press alt f4, click on close, cancel etc. this will install the spyware. you should not click on anything and turn the computer off with the power button. without even trying to close it. if you are really infected, the only way you would be sure it is gone is to wipe the drive and re install windows from scratch. or use a known good backup. -----Original Message----- From: Gerald Levy Sent: Tuesday, April 03, 2018 6:07 AM To: main@jfw.groups.io Subject: Re: Spyware This happened to me a few months ago. I was surfing the web for more information about Spectrum Internet service, and when I clicked on the link for a seemingly innocent web site, all of a sudden, a window popped up and a message in a synthesized female voice with a British accent started playing over and over warning ominously that my computer had been taken over, and that if I wanted to have it restored to normal, I needed to call an 800 number. The message would not stop repeating itself, and I could not close the window to get rid of it. And I discovered to my horror that my computer had been frozen. I could not access my desktop or start menu or launch any programs. I could not access any files or folders. I could not even bring up the shutdown menu to shut down my computer, and I was afraid that if I tried to perform a hard shut down by pressing and holding the power button, my computer would not boot up when I pressed the power button again. I figured that this was some kind of ransomware attack, so in a panic, I called the 800 number that the message kept repeating and was greeted by some scammer with a Nigerian accent who calmly told me that if I wanted my computer restored to normal, he would be glad to fix it for $150. When I agreed to send $150 to some offshore account using PayPal, the guy proceeded to “fix” my computer. I was scared sh-tless that my computer would never work again, but to my great relief, when I rebooted as the scammer instructed, everything was back to normal. I ran full scans using MSE and Malware Bytes, and everything came up clean. Fortunately, I got the last laugh because I immediately contacted PayPal which cancelled the transaction, so that the scammer never received a dime of my money. These scanners can apparently circumvent even the most effective anti-malware programs, and no matter how careful you are, this can happen suddenly and unexpectedly without warning. It is really scary. Gerald From: John Doering Sent: Tuesday, April 03, 2018 8:07 AM To: main@jfw.groups.io Subject: Spyware Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: problum with jaws and windows live mail and deleating messages in the inbox.
Mich Verrier
hi dave thanks for that. what should i be checking for? also how do you get
to these diologs? many thanks. from Mich.
From: Dave...
Sent: Tuesday, April 3, 2018 10:38 AM
To: main@jfw.groups.io
Subject: Re: problum with jaws and windows live mail and deleating
messages in the inbox. Sounds like a WLM setting. Check in your
Tools/Options/General or Tools/Options/Read dialogs.
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer ----- Original Message -----
From: Mich Verrier
To: main@jfw.groups.io
Sent: Monday, April 02, 2018 20:12
Subject: problum with jaws and windows live mail and deleating
messages in the inbox. Hi all for the past few days i have been having problums with jaws and
windows live mail and deleating messages in the inbox. this is happening with
jaws 2018 and also keeps on happening on older versions of jaws as well. what is
happening is that when i go and deleate a message from the inbox jaws will read
the message below that message as the same message that i just deleated when
when i arrow up it is a diffrint message that i might want to keep. so lets say
that i get a message from friend 1 and then another message from friend 2 well
jaws will deleate the message from friend 1 but then it continues reading the
message below that it will still be the same subject and message from friend 1
but would be from in fact friend 2 and the only way i would know this is to use
my up arrow to check. it is anoying and i have found this happening on jaws
2018, as well as jaws 18 and 17. i am running windows 10 64 bit. i hope some one
can help solve this problum. from Mich.
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moderated
Re: Spyware
paul lemm
Hi,
Yeah, I’ve had a couple of these calls come through, I love letting them go through their speel about microsoft noticing I have an issue, then tell them I’ve got a MAC! Haha, I don’t actually have a mac, its just fun winding them up!. To be fair though the honest truth is you have to remember Microsoft are simply a company that supply your operating system and have no way of detecting if you have a problem or a virus, and even if they did they wouldn’t contact everyone about virus’s on their PC’s since it would take thousands upon thousands of manpower hours to do and since they are only the providers of operating system its not something that has anything to do with them , so even if they could detect it they still wouldn’t contact you , that is what your anti-virus software is for.
Paul
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: 03 April 2018 16:03 To: main@jfw.groups.io Subject: Re: Spyware
Something like that is absolutely definitely not for real. If you had called this line they would have probably asked you to connect them to your computer to fix “the issue” and next thing you wold have been told that your computer was now encryped and if you want it back you need to send them whatever amount of money. I have even recceived phone calls where the person (usually with a heavy accent) was claiming to be from Microsoft and I urgently needed to give them access to my computer because they had detected it was infected by a bad virus… I usually have a bit of fun with these idiots before hanging up on them, some of them get outright nasty and threaten that I would get arrested if I don’t cooperate etc. Very funny.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
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moderated
Becky email problem
Mike Rogers
When I try to read a reply that I'm writing, only part of the message shows up being read by the screenreader. It appears to be a problem in Becky, as this happens with Jaws and Window Eyes. Any suggestions?
******************************** www.harmonicaworkshops.com
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moderated
Re: Spyware
netbat66
most of the time when you press alt f4, click on close, cancel etc. this will install the spyware.
toggle quoted messageShow quoted text
you should not click on anything and turn the computer off with the power button. without even trying to close it. if you are realy infected, the only way you would be sure it is gone is to wipe the drive and re install windows from scratch. or use a known good backup.
-----Original Message-----
From: Gerald Levy Sent: Tuesday, April 03, 2018 6:07 AM To: main@jfw.groups.io Subject: Re: Spyware This happened to me a few months ago. I was surfing the web for more information about Spectrum Internet service, and when I clicked on the link for a seemingly innocent web site, all of a sudden,a window popped up and a message in a synthesized female voice with a British accent started playing over and over warning ominously that my computer had been taken over, and that if I wanted to have it restored to normal, I needed to call an 800 number. The message would not stop repeating itself, and I could not close the window to get rid of it. And I discovered to my horror that my computer had been frozen. I could not access my desktop or start menu or launch any programs. I could not access any files or folders. I could not even bring up the shutdown menu to shut down my computer, and I was afraid that if I tried to perform a hard shut down by pressing and holding the power button, my computer would not boot up when I pressed the power button again. I figured that this was some kind of ransomware attack, so in a panic, I called the 800 number that the message kept repeating and was greeted by some scammer with a Nigerian accent who calmly told me that if I wanted my computer restored to normal,he would be glad to fix it for $150. When I agreed to send $150 to some offshore account using PayPal, the guy proceeded to “fix” my computer. I was scared sh-tless that my computer would never work again, but to my great relief, when I rebooted as the scammer instructed, everything was back to normal. I ran full scans using MSE and Malware Bytes, and everything came up clean. Fortunately, I got the last laugh because I immediately contacted PayPal which cancelled the transaction, so that the scammer never received a dime of my money. These scanners can apparently circumvent even the most effective anti-malware programs, and no matter how careful you are, this can happen suddenly and unexpectedly without warning. It is really scary. Gerald From: John Doering Sent: Tuesday, April 03, 2018 8:07 AM To: main@jfw.groups.io Subject: Spyware Hello: When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware. It stated the spyware was now stealing my credit card numbers, passwords, and the rest. It also stated this verbally in a female voice with what sounded like a British accent. It demanded that I call Microsoft at an 800 number it provided. It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address. I never trust pop ups from the web so tried to close the window without success. I then shut down my system, but when I powered back up the pop up came up again. This time though, I was able to close the window. I ran a virus scan with Windows Defender and there were threats found. I entered on the take action link and let it run its course. I then ran MRT.exe which found nothing. Then I shut down the system and have not started it since. Keep your fingers crossed that it is gone when I power up. For your information, I am sending this message from my work computer, so should not be infected. Has anyone heard of this and is the 800 number legit? Any help would be appreciated. Thankyou, John Doering Administrative Pricing Specialist p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392 NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments.
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moderated
Re: Spyware
Sieghard Weitzel <sieghard@...>
It won’t hurt your computer if you pull out the cord.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Gerald Levy
Sent: Tuesday, April 3, 2018 6:24 AM To: main@jfw.groups.io Subject: Re: Spyware
In retrospect, I probably should have called the MS accessibility helpline instead of calling the 800 number as instructed by the ransomware message. But I was so freaked out that in a panic, I called the 800 number. If I ever experience another such ransomware attack, I will definitely call the MS accessibility helpline first.
Gerald
No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up. I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that. I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check. I’d also, obviously, not go near that web site again, grin.
Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
From:
main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of John Doering
Richard, Jessica, and Paul: Thank you all for the advice. If it comes up again, I will definitely call Microsoft accessibility. Is there any charge for calling them?
Regards,
John Doering Administrative Pricing Specialist
p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392
NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments. From: Richard Turner [mailto:richardturner42@...]
John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
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moderated
Re: Spyware
Sieghard Weitzel <sieghard@...>
Something like that is absolutely definitely not for real. If you had called this line they would have probably asked you to connect them to your computer to fix “the issue” and next thing you wold have been told that your computer was now encryped and if you want it back you need to send them whatever amount of money. I have even recceived phone calls where the person (usually with a heavy accent) was claiming to be from Microsoft and I urgently needed to give them access to my computer because they had detected it was infected by a bad virus… I usually have a bit of fun with these idiots before hanging up on them, some of them get outright nasty and threaten that I would get arrested if I don’t cooperate etc. Very funny.
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of
Richard Turner
Sent: Tuesday, April 3, 2018 5:25 AM To: main@jfw.groups.io Subject: Re: Spyware
John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
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moderated
Re: problum with jaws and windows live mail and deleating messages in the inbox.
Dave...
Sounds like a WLM setting. Check in your
Tools/Options/General or Tools/Options/Read dialogs.
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer
----- Original Message -----
From: Mich Verrier
Sent: Monday, April 02, 2018 20:12
Subject: problum with jaws and windows live mail and deleating
messages in the inbox. Hi all for the past few days i have been having problums with jaws and
windows live mail and deleating messages in the inbox. this is happening with
jaws 2018 and also keeps on happening on older versions of jaws as well. what is
happening is that when i go and deleate a message from the inbox jaws will read
the message below that message as the same message that i just deleated when
when i arrow up it is a diffrint message that i might want to keep. so lets say
that i get a message from friend 1 and then another message from friend 2 well
jaws will deleate the message from friend 1 but then it continues reading the
message below that it will still be the same subject and message from friend 1
but would be from in fact friend 2 and the only way i would know this is to use
my up arrow to check. it is anoying and i have found this happening on jaws
2018, as well as jaws 18 and 17. i am running windows 10 64 bit. i hope some one
can help solve this problum. from Mich.
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moderated
Re: Spyware
paul lemm
Hi Val,
toggle quoted messageShow quoted text
No problems, I've put it in a dropbox link below. Any problems just let me know. Oh and murphy is doing good, he's knackered since its half term here and I've got my little boy staying with me , so murphys definitely getting a good workout haha https://www.dropbox.com/s/yxn417c7jmletzw/malware%20bytes3-setup-consumer-3.3.1.2183-1.0.262-1.0.3780.exe?dl=1
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Val Paul Sent: 03 April 2018 14:04 To: main@jfw.groups.io Subject: Re: Spyware Hi Paul! Send me the link for the free anti malwear please. Which anti virus do you use? Volley wants to know how his partner in crime is! Val. On 03/04/2018 13:47, paul lemm wrote:
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moderated
problum with jaws and windows live mail and deleating messages in the inbox.
Mich Verrier
Hi all for the past few days i have been having problums with jaws and
windows live mail and deleating messages in the inbox. this is happening with
jaws 2018 and also keeps on happening on older versions of jaws as well. what is
happening is that when i go and deleate a message from the inbox jaws will read
the message below that message as the same message that i just deleated when
when i arrow up it is a diffrint message that i might want to keep. so lets say
that i get a message from friend 1 and then another message from friend 2 well
jaws will deleate the message from friend 1 but then it continues reading the
message below that it will still be the same subject and message from friend 1
but would be from in fact friend 2 and the only way i would know this is to use
my up arrow to check. it is anoying and i have found this happening on jaws
2018, as well as jaws 18 and 17. i am running windows 10 64 bit. i hope some one
can help solve this problum. from Mich.
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moderated
FW: configuring Outlook 2016 with an Outlook.com account
Richard Turner <richardturner42@...>
Greetings,
toggle quoted messageShow quoted text
I had forwarded a message from this list to a contact I have with the Microsoft Accessibility team. The director of that team's Enterprise department that works with businesses/agencies like the one I work for. I had received a prompt response from him and he copied his team. One of them just reached out to me to let me know that the issue has been resolved. This was concerning the mysterious pop-up window that seems to be invisable to screen readers. I've copied the text of this latest response, followed by the original message to the list that I had forwarded to Microsoft. Hi Richard, I am from the enterprise Disability Answer Desk. From searching my email, it appears that I haven't touched base with you before today--and I apologize for that oversight. I wanted to let you know that this issue has been fixed and it will slowly make its way to all Office 365 subscribers. It also should be available in the Office 2013 and Office 2016 version that is not the monthly subscription builds. Should you have any questions, don't hesitate to let me know. Tim From the director: Thank you so much for sending the note and letting me know. We were recently alerted to the issue and please be assured we are working as fast as we can to fix it. The ability to add an account just needs to work, there's no question.
-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario Sent: Saturday, February 24, 2018 1:18 PM To: main@jfw.groups.io Subject: configuring Outlook 2016 with an Outlook.com account for anyone interested, the solution to the subject is there is a window that pops up (that appears in Windows, not Outlook) that asks for your account address and password that is not detected or accessible with either JAWS, NVDA or Narrator. after starting Outlook, the configuration wizard comes up to setup the default profile to establish a connection and retrieve your email. activate the yes buttons for the first two dialog and type in your name, account address, password, and again to confirm the password is correct, and finally activate the next button. once the mysterious window asking for your address, password and activating the next/OK button is accessed and completed, Outlook 2016 will connect with the account. as far as I can tell this frustrating experience occurs if Outlook 2016 is operated in Windows 10. I'm not sure if this also occurs in Windows 7 (probably not). so, if you have an Outlook.com account that you'd like to use with Outlook 2016 (and possibly 2013) you will need sighted assistance. grrr. End of forwards. HTH, Richard
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moderated
Re: Spyware
Gerald Levy
In retrospect, I probably should have called the MS accessibility helpline
instead of calling the 800 number as instructed by the ransomware message.
But I was so freaked out that in a panic, I called the 800 number. If I
ever experience another such ransomware attack, I will definitely call the MS
accessibility helpline first.
Gerald
No charge, completely free, and in my expierience, they will work with you until the issue is resolved no matter howlong it takes. I was on one call for almost 2 hours when my system had gotten really messed up. I believe they are open in the United States from 6AM to 10PM week days and 6 to 3 on weekends. Something like that. I would suggest calling them anyway, and have them log into your computer to see if there are any traces left, even though you’ve done a check. I’d also, obviously, not go near that web site again, grin.
Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of John Doering
Richard, Jessica, and Paul: Thank you all for the advice. If it comes up again, I will definitely call Microsoft accessibility. Is there any charge for calling them?
Regards,
John Doering Administrative Pricing Specialist
p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392
NOTICE: The information contained in this email and any document attached hereto is intended only for the named recipient(s). If you are not the intended recipient, nor the employee or agent responsible for delivering this message in confidence to the intended recipient(s), you are hereby notified that you have received this transmittal in error, and any review, dissemination, distribution or copying of this transmittal or its attachments is strictly prohibited. If you have received this transmittal and/or attachments in error, please notify me immediately by reply e-mail and then delete this message, including any attachments. From: Richard Turner [mailto:richardturner42@...]
John, If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt. But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. HTH, Richard
“The secret is not to make your music louder, but to make the world quieter.” - Mitch Albom from The Magic Strings of Frankie Presto, page 1
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moderated
Re: Thunderbird Weirdness in the Message Pane
Steve Matzura
I think I fixed it, but I don't know how or why. I changed my
view from classic to vertical. Now, everything reads correctly in
the F6 window. It may have been set to vertical view when I
installed it, but somehow I changed it to classic view. I
absolutely do not remember how, why, or when.
On 4/3/2018 9:09 AM, Steve Matzura
wrote:
On 4/3/2018 7:26 AM, Tom wrote:
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moderated
Re: Thunderbird Weirdness in the Message Pane
Steve Matzura
On 4/3/2018 7:26 AM, Tom wrote:
Sorry to report it didn't solve the problem. In fact, I tried all three choices--original HTML, simple HTML, and text. However, I have noticed that if a message has no links in it, that's when I get a no-content message body in the message pane (F6). The workaround for now is to open the message by pressing ENTER, reading the message as if I had pressed F6 when it worked correctly, then pressing Control-W to close that window. Annoying, but it does work until I figure out what I broke (LOL).
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