Date   

moderated Re: Curiosity: What makes people choose Jaws over NVDA?

David Diamond
 

For example, if I am not using the braille display, or remote etc., I should be able to choose not to install those components through a custom dialogue, and not limited to specific one with the INI file. I have always chose "typical" installation over "custom" Thus I thought choosing "custom" you'd be able to pick and choose which programs you could install and ignore others.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cornelius
Sent: June 11, 2022 1:25 AM
To: main@jfw.groups.io
Subject: Re: Curiosity: What makes people choose Jaws over NVDA?

For me it could be attributed to a few reasons, namely the OCR for PDFs, the easier marking of places in documents with Control+Win+K, and I simply just love the ability to work on various MS office programs with JAWS. The downside with JAWS, which I wish could be more customisable, would be related to installing various components. For example, if I am not using the braille display, or remote etc, I should be able to choose not to install those components through a custom dialogue, and not limited to specific one with the INI file.

One may argue that given the ability of NVDA to expand features through Add-on, to me it still isn't as robust as JAWS when dealing with OCR documents and MS Office.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Malone
Sent: Saturday, 11 June, 2022 4:04 PM
To: jfw@groups.io
Subject: Curiosity: What makes people choose Jaws over NVDA?

Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to emphasise that this is not a topic trying to bash one or the other, I'd really like to hear some opinions from the Jaws side. What do you think it does better? Where do you think it's weakness's are? I've been a long time NVDA user and occasionally dabbled in Jaws here and there over the past year or so. Something I commonly see is that Jaws still seems to have better braille support. I also don't know how many organisations would be super happy with the idea of putting NVDA on a work computer, so there's that. I used Jaws growing up, so I have a fair amount of experience in both readers. Using Jaws recently also told me that the overall look and feel hasn't really changed either, so there was next to no learning curve when it came to reacquainting myself. I know NV access have been working on this, but to my understanding Jaws also seems to have better UIA support, something that can only be a positive!
Looking forward to hearing from you,
James


moderated Re: Curiosity: What makes people choose Jaws over NVDA?

John Covici
 

In addition to what has been said, I use Leasey which consists of lots
of Jaws scripts which make the computing environment much easier. I
don't use all the features of Leasey, but it sure is nice, its zoom
scripts are great (an extra cost add-on), and its full of other nice
utilities.

Also, there are Jaws scripts which makes quickbooks for desktop
accessible which nvda does not have.

On Sat, 11 Jun 2022 06:31:03 -0400,
Gerald Levy via groups.io wrote:

[1 <text/plain; UTF-8 (base64)>]

For me, the biggest advantage of JAWS over NVDA is that the
former offers Eloquence voices by default, while the latter
offers an incomprehensible Australian voice by default. 
Eloquence is only available in NVDA as a paid download, and even
then, there have been reports that it does not work especially
well. And I am not especially fond of the additional free
Microsoft Speech Platform voices which can be used with NVDA,
none of which matches the clairty and comprehensibility of
Eloquence to my ears. So I use NVDA mostly as a backup in case
JAWS stops speaking.



Gerald



On 6/11/2022 4:03 AM, James Malone wrote:
Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to
emphasise that this is not a topic trying to bash one or the other,
I'd really like to hear some opinions from the Jaws side. What do you
think it does better? Where do you think it's weakness's are? I've
been a long time NVDA user and occasionally dabbled in Jaws here and
there over the past year or so. Something I commonly see is that Jaws
still seems to have better braille support. I also don't know how many
organisations would be super happy with the idea of putting NVDA on a
work computer, so there's that. I used Jaws growing up, so I have a
fair amount of experience in both readers. Using Jaws recently also
told me that the overall look and feel hasn't really changed either,
so there was next to no learning curve when it came to reacquainting
myself. I know NV access have been working on this, but to my
understanding Jaws also seems to have better UIA support, something
that can only be a positive!
Looking forward to hearing from you,
James








[2 <text/html; UTF-8 (quoted-printable)>]
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


moderated Re: PDF files?

Kestrel Verlager <kestrell@...>
 

My experience is that almost all of the inaccessible forms are due to the people who originally create these forms not being fully knowledgeable or educated about how to create accessible forms. Many of them believe that you can simply create a form in Word and have it convert to PDF and everything will be accessible. Others think that creating a visual line for a signature or other piece of data to be entered will be accessible to a screen reader.

This is aside from the huge issue of how many of these inaccessible forms are old forms which have not been remediated, or can't be remediated for various reasons or, probably the largest category, no one is even aware that they are inaccessible to screen reader users because no one has told them so.

So yes, Freedom Scientific and Adobe should continue to increase accessibility features and awareness, but there also needs to be a lot more education when it comes to creating accessible forms themselves.

Kestrell

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cornelius
Sent: Friday, June 10, 2022 9:50 PM
To: main@jfw.groups.io
Subject: Re: PDF files?


Perhaps we should suggest to FS to conduct a WebInAr on editing and filling a PDF form using the Acrobat pro. More often than not, I have to do it the manual way, which is to print out the form, have a sighted person fill it and I would scan it back to PDF.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dacia Cole
Sent: Friday, 10 June, 2022 9:55 PM
To: main@jfw.groups.io
Subject: Re: PDF files?

I have the same issue. I was trying to fill out a form that was supposedly supposed to be a fillable PDF the other day, and when I tried to OCR it even see what it said it said that it was a scan image and may not work properly. I was able to open it in chrome and read it, but there was no way I could fill it out. I believe I have Adobe acrobat DC Pro. I am using jaws 2022 and either windows 10 or 11 I’m not sure which one my work has. But the fact that PDFs are so universally used and aren’t always made accessible is very frustrating.
On Jun 10, 2022, at 8:16 AM, Kestrel Verlager <kestrell@...> wrote:

I just started a new job this week also, and there is some sort of squabble over transferring a Jaws license, so I'm trying to go from a sometimes-NVDA user to a all-the-time NVDA user overnight. And I'm supposed to be creating accessibility reports in Excel with NVDA.

Excel makes me miss PDF.

Kestrell

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Christine
Laton
Sent: Friday, June 10, 2022 9:03 AM
To: main@jfw.groups.io
Subject: Re: PDF files?

Hi,

I’m with you–just started a new job with a decent amount of PDF use. It seems like forms are pretty accessible, but I would definitely ask for the pro version if not already given to you.

Maybe we can tag team on things we figure out. I have to figure out how to trim pages today.

Christine

On Jun 10, 2022, at 12:15 AM, Claudia <claudiadr2013@...> wrote:

Hello, I started a new job this week and they do a lot with PDF files. On my previous job, I really had no issue with this. I used the latest version of Jaws but there are a lot of forms that require us to fill them out. Is there any way to reasonably do this using jars? Also, since Jaws has built in OCR, is there even a need for me to request for cro while, as another accommodation, at this point? Thanks.















moderated Re: Curiosity: What makes people choose Jaws over NVDA?

Gerald Levy
 


For me, the biggest advantage of JAWS over NVDA is that the former offers Eloquence voices by default, while the latter offers an incomprehensible Australian voice by default.  Eloquence is only available in NVDA as a paid download, and even then, there have been reports that it does not work especially well. And I am not especially fond of the additional free Microsoft Speech Platform voices which can be used with NVDA, none of which matches the clairty and comprehensibility of Eloquence to my ears. So I use NVDA mostly as a backup in case JAWS stops speaking.  

 


Gerald



On 6/11/2022 4:03 AM, James Malone wrote:

Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to
emphasise that this is not a topic trying to bash one or the other,
I'd really like to hear some opinions from the Jaws side. What do you
think it does better? Where do you think it's weakness's are? I've
been a long time NVDA user and occasionally dabbled in Jaws here and
there over the past year or so. Something I commonly see is that Jaws
still seems to have better braille support. I also don't know how many
organisations would be super happy with the idea of putting NVDA on a
work computer, so there's that. I used Jaws growing up, so I have a
fair amount of experience in both readers. Using Jaws recently also
told me that the overall look and feel hasn't really changed either,
so there was next to no learning curve when it came to reacquainting
myself. I know NV access have been working on this, but to my
understanding Jaws also seems to have better UIA support, something
that can only be a positive!
Looking forward to hearing from you,
James






moderated Re: Curiosity: What makes people choose Jaws over NVDA?

Edward Green
 

Hi James,

I find JAWS’s Office support better than NVDA’s, and also find it more responsive in Office applications.

Some of its productivity features are also really good like text analyzer.

This could be just my impression, but I also find the NVDA add-on process a bit messy, EG. a lot of add-ons always seem to break when NVDA is updated and it takes a while for them to get fixed. While I’m sure that does happen to external scripts and JAWS, it doesn’t feel as though it happens nearly as often.

Cheers,

Ed

On 11 June 2022 09:03:58 "James Malone" <james.malone93502@...> wrote:

Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to
emphasise that this is not a topic trying to bash one or the other,
I'd really like to hear some opinions from the Jaws side. What do you
think it does better? Where do you think it's weakness's are? I've
been a long time NVDA user and occasionally dabbled in Jaws here and
there over the past year or so. Something I commonly see is that Jaws
still seems to have better braille support. I also don't know how many
organisations would be super happy with the idea of putting NVDA on a
work computer, so there's that. I used Jaws growing up, so I have a
fair amount of experience in both readers. Using Jaws recently also
told me that the overall look and feel hasn't really changed either,
so there was next to no learning curve when it came to reacquainting
myself. I know NV access have been working on this, but to my
understanding Jaws also seems to have better UIA support, something
that can only be a positive!
Looking forward to hearing from you,
James



moderated Re: Curiosity: What makes people choose Jaws over NVDA?

Cornelius
 

For me it could be attributed to a few reasons, namely the OCR for PDFs, the easier marking of places in documents with Control+Win+K, and I simply just love the ability to work on various MS office programs with JAWS. The downside with JAWS, which I wish could be more customisable, would be related to installing various components. For example, if I am not using the braille display, or remote etc, I should be able to choose not to install those components through a custom dialogue, and not limited to specific one with the INI file.

One may argue that given the ability of NVDA to expand features through Add-on, to me it still isn't as robust as JAWS when dealing with OCR documents and MS Office.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Malone
Sent: Saturday, 11 June, 2022 4:04 PM
To: jfw@groups.io
Subject: Curiosity: What makes people choose Jaws over NVDA?

Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to emphasise that this is not a topic trying to bash one or the other, I'd really like to hear some opinions from the Jaws side. What do you think it does better? Where do you think it's weakness's are? I've been a long time NVDA user and occasionally dabbled in Jaws here and there over the past year or so. Something I commonly see is that Jaws still seems to have better braille support. I also don't know how many organisations would be super happy with the idea of putting NVDA on a work computer, so there's that. I used Jaws growing up, so I have a fair amount of experience in both readers. Using Jaws recently also told me that the overall look and feel hasn't really changed either, so there was next to no learning curve when it came to reacquainting myself. I know NV access have been working on this, but to my understanding Jaws also seems to have better UIA support, something that can only be a positive!
Looking forward to hearing from you,
James


moderated Curiosity: What makes people choose Jaws over NVDA?

James Malone <james.malone93502@...>
 

Hi all,
inspired from an earlier topic, I got to wondering:
What makes people keep coming back to Jaws over NVDA? I also want to
emphasise that this is not a topic trying to bash one or the other,
I'd really like to hear some opinions from the Jaws side. What do you
think it does better? Where do you think it's weakness's are? I've
been a long time NVDA user and occasionally dabbled in Jaws here and
there over the past year or so. Something I commonly see is that Jaws
still seems to have better braille support. I also don't know how many
organisations would be super happy with the idea of putting NVDA on a
work computer, so there's that. I used Jaws growing up, so I have a
fair amount of experience in both readers. Using Jaws recently also
told me that the overall look and feel hasn't really changed either,
so there was next to no learning curve when it came to reacquainting
myself. I know NV access have been working on this, but to my
understanding Jaws also seems to have better UIA support, something
that can only be a positive!
Looking forward to hearing from you,
James


moderated New Subscriber Contemplating Switching from NVDA to JAWS with A Few Questions

 

Hi all. I've been playing with JAWS 2022 for a little while now. I'm a long-time user of NVDA and like it, but I'm interested in some of the features JAWS provides that NVDA doesn't, and I'd like to start using Braille more since I love Braille and am autistic and sometimes have periods of sensory overload with all my screen readers going off around me and other noises in my environment. I know JAWS provides better Braille support, and I'm hoping to get a Braille display soon. I have a few questions though. Are there any resources for finding scripts? I'm used to looking for add-ons in one location, like the NVDA add-ons website. Also, is there a way to make JAWS speak passwords? With NVDA, I have an add-on that does this. Does anyone know of any training resources for people who already know how to use a computer, advanced computer users, or people who have used other screen readers? I looked at the basic training materials, but they seemed a little basic for my needs. Finally, is there anyone who has made this switch and might be able to give me some tips on switching? Thanks.


moderated Re: Gmail and Outlook: Recent Security Conundrums

Joseph Machise <josephmachise@...>
 


hi curtis if I give you my phone can you tandum and help me I had a computer tech from a story work on my computer for a hour and no luck, please write me off list my e-mail off list is josephmachise@... hope you can help from Joseph, all the best. 

----- Original Message -----
Sent: Friday, June 10, 2022 11:03 PM
Subject: Re: Gmail and Outlook: Recent Security Conundrums

Hello:

 

I need more specifics before I can answer this question. I am gathering that Outlook Express is the email client being used—running on the Windows 7 operating system. This being the case, I would suggest two things to enable Outlook Express to work with the Gmail account.

 

  1. In the Google account itself, turn on two-factor authentication.
  2. Once this is done and verified, generate what Google calls an app-specific password. This is a string of letters and other symbols that are difficult to remember. Once you have obtained this generated password, re-establish the Gmail account in Outlook Express, using the generated password in place of the Google Account password, the latter still working when a person needs access to the account through a web browser.

 

If you want links or references to articles telling you how to do all of this, please feel free to reach out to me.

 

Best regards,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joseph Machise
Sent: Friday, June 10, 2022 5:44 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Curtis can you please tell me about windows7 tried turning it on and my google now even with out turning it on doesn't like the ports in outlook express, what can I do from Joseph, to make google work again 

----- Original Message -----

From: Curtis Chong

Sent: Friday, June 10, 2022 4:04 PM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Tom:

 

If your version of Office is fairly new, you will not be required to turn on two-factor authentication. This is one reason why I, myself, am on the subscription version of Microsoft 365.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, June 10, 2022 12:32 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Interestingly, I haven’t needed to make any changes here with Outlook and my g-mail account.

 

I don’t remember being asked for two-factor authentication, so hopefully, I’ll be prompted for that when the time comes.

 

Is there something I should be doing now?  I’m operating on the basis of the idea that “if it isn’t broken, don’t fix it!”.

 

Am using Microsoft 365 here on a Windows 10 PC.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 1:47 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

You can’t anymore. Allow Less Secure Apps is no longer an available setting.

 


On Jun 10, 2022, at 11:44 AM, Sandra Streeter <sandrastreeter381@...> wrote:



How do you check whether you have “less secure apps” in operation?

 

 

Sandra

 

Justice without force is powerless; force without justice is tyrannical.

(Blaise Pascal)

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I had no issues with GMAIL on my iPhone, but did on the PC because I was using Outlook Express.

 

Andy

 

----- Original Message -----

From: aaron lane

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: Gmail and Outlook: Recent Security Conundrums

Curtis Chong
 

Hello:

 

I need more specifics before I can answer this question. I am gathering that Outlook Express is the email client being used—running on the Windows 7 operating system. This being the case, I would suggest two things to enable Outlook Express to work with the Gmail account.

 

  1. In the Google account itself, turn on two-factor authentication.
  2. Once this is done and verified, generate what Google calls an app-specific password. This is a string of letters and other symbols that are difficult to remember. Once you have obtained this generated password, re-establish the Gmail account in Outlook Express, using the generated password in place of the Google Account password, the latter still working when a person needs access to the account through a web browser.

 

If you want links or references to articles telling you how to do all of this, please feel free to reach out to me.

 

Best regards,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joseph Machise
Sent: Friday, June 10, 2022 5:44 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Curtis can you please tell me about windows7 tried turning it on and my google now even with out turning it on doesn't like the ports in outlook express, what can I do from Joseph, to make google work again 

----- Original Message -----

Sent: Friday, June 10, 2022 4:04 PM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Tom:

 

If your version of Office is fairly new, you will not be required to turn on two-factor authentication. This is one reason why I, myself, am on the subscription version of Microsoft 365.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, June 10, 2022 12:32 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Interestingly, I haven’t needed to make any changes here with Outlook and my g-mail account.

 

I don’t remember being asked for two-factor authentication, so hopefully, I’ll be prompted for that when the time comes.

 

Is there something I should be doing now?  I’m operating on the basis of the idea that “if it isn’t broken, don’t fix it!”.

 

Am using Microsoft 365 here on a Windows 10 PC.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 1:47 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

You can’t anymore. Allow Less Secure Apps is no longer an available setting.

 


On Jun 10, 2022, at 11:44 AM, Sandra Streeter <sandrastreeter381@...> wrote:



How do you check whether you have “less secure apps” in operation?

 

 

Sandra

 

Justice without force is powerless; force without justice is tyrannical.

(Blaise Pascal)

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I had no issues with GMAIL on my iPhone, but did on the PC because I was using Outlook Express.

 

Andy

 

----- Original Message -----

From: aaron lane

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: PDF files?

Cornelius
 

Perhaps we should suggest to FS to conduct a WebInAr on editing and filling a PDF form using the Acrobat pro. More often than not, I have to do it the manual way, which is to print out the form, have a sighted person fill it and I would scan it back to PDF.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dacia Cole
Sent: Friday, 10 June, 2022 9:55 PM
To: main@jfw.groups.io
Subject: Re: PDF files?

I have the same issue. I was trying to fill out a form that was supposedly supposed to be a fillable PDF the other day, and when I tried to OCR it even see what it said it said that it was a scan image and may not work properly. I was able to open it in chrome and read it, but there was no way I could fill it out. I believe I have Adobe acrobat DC Pro. I am using jaws 2022 and either windows 10 or 11 I’m not sure which one my work has. But the fact that PDFs are so universally used and aren’t always made accessible is very frustrating.
On Jun 10, 2022, at 8:16 AM, Kestrel Verlager <kestrell@...> wrote:

I just started a new job this week also, and there is some sort of squabble over transferring a Jaws license, so I'm trying to go from a sometimes-NVDA user to a all-the-time NVDA user overnight. And I'm supposed to be creating accessibility reports in Excel with NVDA.

Excel makes me miss PDF.

Kestrell

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Christine
Laton
Sent: Friday, June 10, 2022 9:03 AM
To: main@jfw.groups.io
Subject: Re: PDF files?

Hi,

I’m with you–just started a new job with a decent amount of PDF use. It seems like forms are pretty accessible, but I would definitely ask for the pro version if not already given to you.

Maybe we can tag team on things we figure out. I have to figure out how to trim pages today.

Christine

On Jun 10, 2022, at 12:15 AM, Claudia <claudiadr2013@...> wrote:

Hello, I started a new job this week and they do a lot with PDF files. On my previous job, I really had no issue with this. I used the latest version of Jaws but there are a lot of forms that require us to fill them out. Is there any way to reasonably do this using jars? Also, since Jaws has built in OCR, is there even a need for me to request for cro while, as another accommodation, at this point? Thanks.















moderated Re: Gmail and Outlook: Recent Security Conundrums

Joseph Machise <josephmachise@...>
 


Curtis can you please tell me about windows7 tried turning it on and my google now even with out turning it on doesn't like the ports in outlook express, what can I do from Joseph, to make google work again 

----- Original Message -----
Sent: Friday, June 10, 2022 4:04 PM
Subject: Re: Gmail and Outlook: Recent Security Conundrums

Tom:

 

If your version of Office is fairly new, you will not be required to turn on two-factor authentication. This is one reason why I, myself, am on the subscription version of Microsoft 365.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, June 10, 2022 12:32 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Interestingly, I haven’t needed to make any changes here with Outlook and my g-mail account.

 

I don’t remember being asked for two-factor authentication, so hopefully, I’ll be prompted for that when the time comes.

 

Is there something I should be doing now?  I’m operating on the basis of the idea that “if it isn’t broken, don’t fix it!”.

 

Am using Microsoft 365 here on a Windows 10 PC.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 1:47 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

You can’t anymore. Allow Less Secure Apps is no longer an available setting.

 


On Jun 10, 2022, at 11:44 AM, Sandra Streeter <sandrastreeter381@...> wrote:



How do you check whether you have “less secure apps” in operation?

 

 

Sandra

 

Justice without force is powerless; force without justice is tyrannical.

(Blaise Pascal)

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I had no issues with GMAIL on my iPhone, but did on the PC because I was using Outlook Express.

 

Andy

 

----- Original Message -----

From: aaron lane

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: Gmail and Outlook: Recent Security Conundrums

Peter Donahue
 

Hello Curtis and everyone,

 

                We too are using the subscription version of Office 365. So far our G-Mail Accounts are working normally.

 

Peter Donahue

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 3:05 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Tom:

 

If your version of Office is fairly new, you will not be required to turn on two-factor authentication. This is one reason why I, myself, am on the subscription version of Microsoft 365.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, June 10, 2022 12:32 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Interestingly, I haven’t needed to make any changes here with Outlook and my g-mail account.

 

I don’t remember being asked for two-factor authentication, so hopefully, I’ll be prompted for that when the time comes.

 

Is there something I should be doing now?  I’m operating on the basis of the idea that “if it isn’t broken, don’t fix it!”.

 

Am using Microsoft 365 here on a Windows 10 PC.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 1:47 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

You can’t anymore. Allow Less Secure Apps is no longer an available setting.

 


On Jun 10, 2022, at 11:44 AM, Sandra Streeter <sandrastreeter381@...> wrote:



How do you check whether you have “less secure apps” in operation?

 

 

Sandra

 

Justice without force is powerless; force without justice is tyrannical.

(Blaise Pascal)

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I had no issues with GMAIL on my iPhone, but did on the PC because I was using Outlook Express.

 

Andy

 

----- Original Message -----

From: aaron lane

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: Federal Employment and Accommodations

Andy
 

When I worked for the VA you could use any screen reader you wanted as long as it was JAWS.
The proprietary applications would only work with specialized JAWS scripts.
As the previous poster said, we were often in a bind because every time a new version of JAWS came out the scripts were broken and we would have to wait, perhaps for months before new scripts came down the pike.
The solution was to continue using older versions of JAWS which denied us access to new features that were only supported by the latest JAWS version.
this was one of the major frustrations that ultimately resulted in my decision to retire.
 
Andy
 

----- Original Message -----
From: Lori Lynn
Sent: Friday, June 10, 2022 12:51 PM
Subject: Re: Federal Employment and Accommodations

Brian,

 

Although that is a valid point, let me state a few facts as someone who use to provide reasonable accommodation to employees when I worked for the Social Security Administration.

 

You can’t make the assumption that all Federal Agencies work the same, or that they are just like any private company. SSA used several applications that were created internally. Before any adaptive software was installed and/or upgraded a lot of testing and internal scripts had to be written to allow everything to work smoothly. Sometimes these were easy, and software could be updated relatively quickly. Other times an agency could be behind the general public by two or three versions. Having helped with a lot of testing, trust me when I say you wouldn’t want the newest version if it didn’t work right and therefore allow you to work right.

 

Although in some situations it may be possible to have multiple assistive software types on a machine, we all need to understand that for many agencies who have their own proprietary software this isn’t practical or possible. At the same time most agencies will focus their testing and scripting on specific software. Due to budget restraints it isn’t possible to toss in another one.

 

There are a lot of great suggestions being tossed out here that are just not possible in a job like hers.

 

Lori Lynn

 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Friday, June 10, 2022 2:09 PM
To: main@jfw.groups.io
Subject: Re: Federal Employment and Accommodations

 

On Fri, Jun 10, 2022 at 03:05 PM, Kestrel Verlager wrote:

You might be able to make an argument to have NVDA installed in addition to Jaws as a secondary screen reader, as it sometimes can provide information that Jaws doesn’t, in addition to being a backup screen reader when Jaws is having issues.

-
Certainly worth a try.  As a tutor for screen reader users, even if I'm only tasked with teaching one, I emphasize that they need to have a second, and possibly a third, as alternatives because no matter which one is one's own favorite and primary, there will be times when it will not "play well" with something you're trying to use it to access and another will do so very easily.

Since NVDA is no-cost, and they even have a specific Q&A page for system admins for large organizations and examples of companies that are currently using NVDA, it's much more difficult for an IT department presented with such to use the usual "we can't do that because {fill in nonsense excuse here}" arguments.
 
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: The Newest Version of Microsoft Quick Assist

 

Another option from Kostadin Kolev on the NVDA Group:  "I've used NVDA's command to move the mouse cursor to the currently focused object (which in this case should be the whole QuickAssist window) and them simulated a single left mouse click. That moved the focus inside the QuickAssist window/document. This has to be done each time the QuickAssist program is launched, but it is still better than nothing."

Substitute the JAWS equivalent and the result should be the same.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: Federal Employment and Accommodations

Andy
 


Probably not because they use a scheme where any attached USB devices need to have some kind of security key.
 
Andy
 

----- Original Message -----
Sent: Friday, June 10, 2022 12:41 PM
Subject: Re: Federal Employment and Accommodations

Can a dongle be used on these pcs?

 

Justin

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kestrel Verlager
Sent: Friday, June 10, 2022 3:28 PM
To: main@jfw.groups.io
Subject: Re: Federal Employment and Accommodations

 

This is true of most businesses also, at this point. There is serious cybersecurity built into most work laptops.

 

Kestrell

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 3:24 PM
To: main@jfw.groups.io
Subject: Re: Federal Employment and Accommodations

 

i worked for the VA and what you say is correct.

 

Andy

 

----- Original Message -----

From: Dacia Cole

Sent: Friday, June 10, 2022 11:59 AM

Subject: Re: Federal Employment and Accommodations

 

Unfortunately, the VA, which is where I believe this individual works is pretty strict on what can be put on their computers or used on their computers. Any technology or software has to go through oh IT, I don’t think plug-and-play are allowed on these computers unfortunately.

 

On Jun 10, 2022, at 1:23 PM, Brian Vogel <britechguy@...> wrote:

On Fri, Jun 10, 2022 at 06:39 AM, Kestrel Verlager wrote:

become familiar with Microsoft Narrator for troubleshooting issues with Jaws: it’s built into MS Office

-
Slight correction:  It's built into Windows 10 and 11 (and, I believe, 8.1, but I don't have a machine to test right now).

It can also be worthwhile to have a portable copy of NVDA on a USB drive if you are able to access USB drives on the computer you will be using.  I know that there are certain agencies where any "plug n' play" USB storage is completely disabled, but those agencies are relatively few in number.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated Re: Gmail and Outlook: Recent Security Conundrums

Tom Behler
 

Thanks, Curtis.

 

I have Microsoft 365 here, and it just updated the other day, so, from what you say, I guess I’m all set.

 

Thanks again!

 

Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 4:05 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Tom:

 

If your version of Office is fairly new, you will not be required to turn on two-factor authentication. This is one reason why I, myself, am on the subscription version of Microsoft 365.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Tom Behler
Sent: Friday, June 10, 2022 12:32 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

Interestingly, I haven’t needed to make any changes here with Outlook and my g-mail account.

 

I don’t remember being asked for two-factor authentication, so hopefully, I’ll be prompted for that when the time comes.

 

Is there something I should be doing now?  I’m operating on the basis of the idea that “if it isn’t broken, don’t fix it!”.

 

Am using Microsoft 365 here on a Windows 10 PC.

 

Dr.  Tom Behler

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Friday, June 10, 2022 1:47 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

You can’t anymore. Allow Less Secure Apps is no longer an available setting.

 


On Jun 10, 2022, at 11:44 AM, Sandra Streeter <sandrastreeter381@...> wrote:



How do you check whether you have “less secure apps” in operation?

 

 

Sandra

 

Justice without force is powerless; force without justice is tyrannical.

(Blaise Pascal)

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Andy
Sent: Friday, June 10, 2022 1:26 PM
To: main@jfw.groups.io
Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I had no issues with GMAIL on my iPhone, but did on the PC because I was using Outlook Express.

 

Andy

 

----- Original Message -----

From: aaron lane

Sent: Friday, June 10, 2022 9:08 AM

Subject: Re: Gmail and Outlook: Recent Security Conundrums

 

I've not had any issues yet with Thunderbird or my IPhone. I am following this thread, so I know what to do, just in case.

 

Thanks.

On 6/10/2022 10:50 AM, Brian Vogel wrote:

I have heard that it is not necessary to remove and re-create the Gmail account in all cases.  If you have previously been using the "less secure apps" method of accessing the account with email address and actual password, you can go in to your Google Account and generate an app specific password for Outlook and that email account.  Afterwards you update the account in outlook substituting the app specific password for your old text password.  As previously noted, you have to turn on two-factor authentication for the account.

Personally, I prefer to nuke the account and set it up again if IMAP access has been the access method being used.  Outlook 2016 and later walk you through doing the Gmail OAUTH steps and then everything is up to completely modern security protocols.

Outlook 2013 can be set up to use modern security protocols, too, but it requires the additon of 3 registry keys.  Why they never turned this feature on in an Outlook 2013 update I'll never know.  I have a REG script that sets these keys: Outlook2013ModernAuth.REG
Should you elect to download this, you will get a warning from Google that it cannot be virus scanned and is an executable that could harm your computer.  It's a text file containing registry edit commands to set those three keys, and after you download it, should you wish to examine it before running, select the file, bring up the context menu, and choose Edit.  Otherwise, if you select the file and activate it then this will fire up the regedit utility which will use the commands in this file to set the three keys.  When regedit fires up you will get a UAC dialog (if you have UAC on, and most do) asking if you want to allow changes to be made to your system, to which you must answer, Yes, if you want the registry keys to be added.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall


moderated The Newest Version of Microsoft Quick Assist

Curtis Chong
 

Hello everyone:

 

Microsoft has, as some of you may know, released a newer version of its Quick Assist program. This program is the one used by the Microsoft Disability Answer Desk to gain access to your computer when you require remote assistance from a Disability Answer Desk agent.

 

It has been reported that when you start the newest version of Quick Assist, you can only enter the code required by the Microsoft agent if you stop JAWS and start Narrator and turn on Narrator’s Scan Mode. This is quite frustrating for many of us. When I contacted Vispero Technical Support about this issue, the technician verified that this is, in fact, a problem and that Microsoft is supposed to fix it.

 

I am pleased to tell you all that there is a work-around to this problem—a work-around which I found by accident when working with the main screen displayed by my Carbonite backup software. Here is how to make the Quick Assist screen accessible to JAWS.

 

1.      Start Quick Assist. If you press CTRL+WINDOWS+Q to do this, you will, alas, be taken to the older version of this software.

 

2.      Once you have Quick Assist up and running, Alt Tab to ensure focus is in the Quick Assist Window. Then, perform a JAWS Convenient OCR against the window: INSERT+SPACE, o, then w.

 

3.      Use the JAWS cursor to move around the window and perform a JAWS Left Click (Number Pad slash key) while focused on any text. What should happen is that the text is now in a virtual window which you navigate as if you were on a web page. Now, when asked to enter a code, you can do so without having to stop JAWS.

 

I hope this information is useful to the company assembled.

 

Warmly,

 

Curtis Chong

 

 


moderated Re: Federal Employment and Accommodations

JM Casey
 

it’s entirely possible that they broke something in newer versions, I suppose. That would be an unfortunate step backwards for all of us.  but it certainly used to work with JAWS. I had Adobe Acrobat Pro 11 or 12 (can’t honestly remember) and used it to both oCR stuff and to successfully fill out a whole slew of immigration forms.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kestrel Verlager
Sent: June 10, 2022 04:15 PM
To: main@jfw.groups.io
Subject: Re: Federal Employment and Accommodations

 

I heard very recently from an accessibility trainer who is extremely knowledgeable about PDF accessibility that Adobe Acrobat Pro is not accessible with Jaws.

 

Has someone been able to access Adobe Acrobat Pro with Jaws?

 

Kestrell

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of JM Casey
Sent: Friday, June 10, 2022 4:09 PM
To: main@jfw.groups.io
Subject: Re: Federal Employment and Accommodations

 

Hi.

 

If your workplace provides Adobe Acrobat Pro, it has oCR built in – if you need oCR functionality, I would use this and not JAWS.

If the forms are created properly, you’ll also be able to use this programme to fill them out. It works rather likea  webpage. When you finish, there’s usually a save button, which will save the form and, if required, send it to its destination on the network/over the internet.

Not all forms are created equal though, so you’ll have to take it on a case by case basis.

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Claudia
Sent: June 10, 2022 01:20 AM
To: main@jfw.groups.io
Subject: Federal Employment and Accommodations

 

Hello All,

 

I just began a new job this week, with the federal government.

I have requested the following accommodations, JFW, a braille display, such as the Focus 40 Blue and an iPhone thus far.

 

I have already found the following issues. They use Adobe a great deal, so I need something that I can use to fill out forms? Is this doable, even with using something like Adobe Acrobat DC?

I have sent myself some of the required forms to my private e-mail and have been able to open them with my iPhone, but I'm not sure I can fill them out this way.

 

If I've requested JFW, is there any potential reason why I'd also need Kurzweil, seeing as JFW has the built-in OCR?

 

The department I work for also uses a Soft Phone system, which I'm told will not be accessible, so I've requested an iPhone as an alternative.

 

They have offered me a reader, but I don't see myself needing that enough to justify that expense for the department as well. I successfully did this job, at a state level, with minor issues, for 10 years.

 

If you'd rather not clutter up the list, please feel free to e-mail me directly.

Claudiadr2013@...

Thanks.

 

Claudia

 

 

 

 


moderated Re: not able to send/receive emails

meow meow
 

thanks so much I am looking for good email account that my iphone would not work very well on gmail and I have new laptop that window live is no longer to download that what I'm using now with my old window 7 computer
 
and I did look at free outlook it is not easy to me
 
 

From: Bill White
Sent: Friday, June 10, 2022 2:11 PM
Subject: Re: not able to send/receive emails

Hi, Rosie. Thunderbird does not have its own account to collect and send e-mail. It is like Windows Mail, in that it uses whatever account the user may desire.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of meow meow
Sent: Friday, June 10, 2022 1:06 PM
To: main@jfw.groups.io
Subject: Re: not able to send/receive emails

 

does thunderbird have own accout for email? or just thunderbird like window to collect email?

 

 

 

 

From: Bill White

Sent: Friday, June 10, 2022 11:58 AM

Subject: Re: not able to send/receive emails

 

Hi, Kevin. Thunderbird is an email client. It does, indeed function with the same purpose as Outlook. I won't say that it functions like Outlook, because the menus and such are very different.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of kevin meyers
Sent: Friday, June 10, 2022 10:56 AM
To: main@jfw.groups.io
Subject: Re: not able to send/receive emails

 

If I remove the email address that is unable to send or receive emails, I think I will have to back up the pst and dat files. I think when deleting an account in Outlook it will delete everything. Including the pst and dat files. I thought thunderbird was just a browser. Or does Thunderbird function like Outlook?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Friday, June 10, 2022 11:15 AM
To: main@jfw.groups.io
Subject: Re: not able to send/receive emails

 

Kevin,

This could be an issue with a profile corruption in Outlook, but it might not be.

If you are comfortable with setting up another email client such as Thunderbird and adding all the accounts there, and seeing if they load messages correctly, that would be a useful diagnostic step to see if the issue lies with Outlook or Spectrum (it wouldn't be the first time an email service provider says, "we're having no issues," when the issue lies with them).  If everything loads in Thunderbird, then it at least could be an issue with your Outlook profile.

Also, you should let Outlook do the setup for the servers for Spectrum itself.  I know that they have accurate data about which IMAP and SMTP servers, ports, and protocols are used by Spectrum.  You could try re-adding the account and do NOT manually set up anything.  Just give Outlook the email address and password when prompted and let it do the rest.
--

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

Here is a test to find out whether your mission in life is complete.  If you’re alive, it isn’t.
     ~ Lauren Bacall

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