Date   

moderated Re: Question about Jaws 2021 jumping

 

If you don't want Jaws to start reading the page automatically you can turn that off.
To do so, press Jaws Key + 6 on the number row to load the Settings Centre, press Control + Shift + D to load default settings, then type "auto" in the search box and tab once to the results. You can also find this in Web / HTML / PDFs > Reading if you don't want to use the search feature, it's the fourth item in that list and it says the following:

Document and Web Pages Automatically Read When Loaded checked
Here is the description for this setting:
When selected, JAWS automatically begins reading web pages and PDF documents when loaded. Clear this check box if you do not want JAWS to automatically begin reading.
Disabling this option is especially useful if you are using JAWS in conjunction with screen magnification software as the focus is not unexpectedly moved back to the top while you are using the mouse to navigate through the document.
This checkbox is selected by default when only JAWS is running and is cleared by default when using ZoomText Fusion or FSReader.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Kevin Minor
Sent: July 28, 2021 3:56 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

Hi.

When you get to a problem site, is JAWS starting to read the page, and if so, are you immediately attempting to navigate without first hitting CTRL to stop reading it? It's the problem that I have, and what fixes it for me is to hit CTRL to silence JAWS, and then things work as expected.

Hope this works for you.

Kevin and Jilly

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is www.reddit.com or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach


moderated Re: when trying to find out how many messages are in different folders jaws just says search

 

Two things, make sure the Window is maximized and secondly, if this is Outlook from Microsoft 365 then sometimes there is a message about some feature or whatever on the screen which can be difficult to get to, but unless you close or dismiss it, it can cause this. When you are in your mailbox, try pressing F6 or Shift F6 a few time to see if you come across something or tab or shift + tab.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of james hooper
Sent: July 28, 2021 4:57 PM
To: main@jfw.groups.io
Subject: when trying to find out how many messages are in different folders jaws just says search

 

Has anyone had this issue using jaws 2021.


moderated Re: Question about Jaws 2021 jumping

Zachary Morris
 

Hello,

Thank you. I will try that to see what happens.


On 7/28/2021 8:58 PM, Randy Barnett wrote:
for really busy pages like this. Turn off auto refresh  in jaws settings.

Randy Barnett

On Jul 28, 2021, at 5:02 PM, James Homuth <james@...> wrote:



This also happens if a page has scrolling content. The new version of Reddit does this, as do Discord and Slack, to name a few services. When you’ve reached the end of a screen of content, the app will automatically load more. This throws JAWS off.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Randy Barnett
Sent: July 28, 2021 8:00 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

 

If this is happening when a page first loads, try waiting a second and then pressing insert plus esc to refresh the page. If you start navigating before the page fully loads this will happen sometimes. HTH.

On 7/28/2021 4:46 PM, Zachary Morris wrote:

Hello,

I don't think I have it turned on. I'll take a look.



On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:

 

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: 
www.turner42.com



-----Original Message-----
From: 
main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: 
main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach















 


moderated Re: Question about Jaws 2021 jumping

Zachary Morris
 

Hello,
I could actually see that; that would be a good reason why it would happen; it definitely makes a lot of sense.

On Jul 28, 2021, at 19:01, James Homuth <james@...> wrote:

This also happens if a page has scrolling content. The new version of Reddit does this, as do Discord and Slack, to name a few services. When you’ve reached the end of a screen of content, the app will automatically load more. This throws JAWS off.
 
From: main@jfw.groups.io<main@jfw.groups.io> On Behalf Of Randy Barnett
Sent: July 28, 2021 8:00 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping
 

If this is happening when a page first loads, try waiting a second and then pressing insert plus esc to refresh the page. If you start navigating before the page fully loads this will happen sometimes. HTH.

On 7/28/2021 4:46 PM, Zachary Morris wrote:
Hello, 
I don't think I have it turned on. I'll take a look.


On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:
 
Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: 
www.turner42.com



-----Original Message-----
From: 
main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: 
main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io<main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach















 



moderated Re: Question about Jaws 2021 jumping

Randy Barnett <blindmansbluff09@...>
 

for really busy pages like this. Turn off auto refresh  in jaws settings.

Randy Barnett

On Jul 28, 2021, at 5:02 PM, James Homuth <james@...> wrote:



This also happens if a page has scrolling content. The new version of Reddit does this, as do Discord and Slack, to name a few services. When you’ve reached the end of a screen of content, the app will automatically load more. This throws JAWS off.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Randy Barnett
Sent: July 28, 2021 8:00 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

 

If this is happening when a page first loads, try waiting a second and then pressing insert plus esc to refresh the page. If you start navigating before the page fully loads this will happen sometimes. HTH.

On 7/28/2021 4:46 PM, Zachary Morris wrote:

Hello,

I don't think I have it turned on. I'll take a look.



On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:

 

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: 
www.turner42.com



-----Original Message-----
From: 
main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: 
main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach















 


moderated Re: Question about Jaws 2021 jumping

James Homuth
 

This also happens if a page has scrolling content. The new version of Reddit does this, as do Discord and Slack, to name a few services. When you’ve reached the end of a screen of content, the app will automatically load more. This throws JAWS off.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Randy Barnett
Sent: July 28, 2021 8:00 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

 

If this is happening when a page first loads, try waiting a second and then pressing insert plus esc to refresh the page. If you start navigating before the page fully loads this will happen sometimes. HTH.

On 7/28/2021 4:46 PM, Zachary Morris wrote:

Hello,

I don't think I have it turned on. I'll take a look.



On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:

 

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: 
www.turner42.com



-----Original Message-----
From: 
main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: 
main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is 
https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach















 


moderated Re: Question about Jaws 2021 jumping

Randy Barnett <blindmansbluff09@...>
 

If this is happening when a page first loads, try waiting a second and then pressing insert plus esc to refresh the page. If you start navigating before the page fully loads this will happen sometimes. HTH.

On 7/28/2021 4:46 PM, Zachary Morris wrote:
Hello,
I don't think I have it turned on. I'll take a look.

On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: www.turner42.com



-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach
















moderated when trying to find out how many messages are in different folders jaws just says search

james hooper
 

Has anyone had this issue using jaws 2021.


moderated Re: Question about Jaws 2021 jumping

Zachary Morris
 

Hello,
I don't think I have it turned on. I'll take a look.

On Jul 28, 2021, at 18:40, Richard Turner <richardturner42@...> wrote:

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: www.turner42.com



-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan 

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&amp;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach
















moderated Re: Question about Jaws 2021 jumping

Richard Turner
 

Do you have Jaws set to automatically begin reading on web pages and/or in emails?

That may add to some of this.



Richard
Software means never having to say you're finished

Web site: www.turner42.com

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Wednesday, July 28, 2021 4:34 PM
To: main@jfw.groups.io
Subject: Re: Question about Jaws 2021 jumping

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.reddit.com%2F&;data=04%7C01%7C%7C9356b9f12d374218ddde08d95220220c%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637631120226887720%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=oZLpJADH3i9PG900GHIFXjQxbpXw3o1aBv1Dm%2FDaWOU%3D&amp;reserved=0 or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach


moderated Re: Question about Jaws 2021 jumping

Dan Longmore
 

I have experienced this issue but not enough to have a consistent answer or reason why.
Dan

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is www.reddit.com or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach


moderated Re: Question about Jaws 2021 jumping

Zachary Morris
 

That's interesting, because I think I have auto reading of webpages disabled. I will try that though. Thank you.

On 7/28/2021 5:56 PM, Kevin Minor wrote:
Hi.

When you get to a problem site, is JAWS starting to read the page, and if so, are you immediately attempting to navigate without first hitting CTRL to stop reading it? It's the problem that I have, and what fixes it for me is to hit CTRL to silence JAWS, and then things work as expected.

Hope this works for you.

Kevin and Jilly

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is www.reddit.com or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach










moderated Re: Question about Jaws 2021 jumping

Kevin Minor
 

Hi.

When you get to a problem site, is JAWS starting to read the page, and if so, are you immediately attempting to navigate without first hitting CTRL to stop reading it? It's the problem that I have, and what fixes it for me is to hit CTRL to silence JAWS, and then things work as expected.

Hope this works for you.

Kevin and Jilly

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zachary Morris
Sent: Wednesday, July 28, 2021 6:02 PM
To: main@jfw.groups.io
Subject: Question about Jaws 2021 jumping

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is www.reddit.com or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach


moderated Question about Jaws 2021 jumping

Zachary Morris
 

Hello all,

I am a new user to this email list. I've had Jaws since around 2018; I only initially used it as a secondary screen reader. I always heard that Jaws was a fantastic screen reader to use. However, in my discovery, I was configuring Jaws from scratch, and after I was done configuring, minus the speech/sound schemes, whenever I went onto different websites using Google Chrome, a good example is www.reddit.com or youtube.com, but when I either used the arrow keys, or the h key to cycle through headings, it would start jumping me to the top, or bottom of the page, or to a completely different part of the page, etc.. Would anybody be willing to help me troubleshoot the problem? I'm using the latest version of Jaws 2021. I can give the backup file if anyone wishes to help troubleshoot. Either that, or if any Freedom Scientific representatives are on this mailing list, are there any common settings that could cause this jumping?

Sincerely,

Zach


moderated Re: Starbucks issue- promotions email

John Covici
 

I get Emails like that from a voip provider, and I wonder if you hit
insert-7 and if you see the link in that list can you activate it? If
not, sounds like a great use for Aira, I could not live without it --
you might have to give up some Starbucks to get it, but its really
wonderful. And if you have a phone, that Starbucks might work on
that. And if you Have Aira, you get a 30 minute call when you in
Starbucks.

On Wed, 28 Jul 2021 16:50:13 -0400,
Ken Chernack via groups.io wrote:

[1 <text/plain; utf-8 (quoted-printable)>]
Brian, Starbucks sends the user/customer an email that has the ‘join the promo’ link, which is being read by Outlook from Office365 (and BTW I am at the latest version of Jaws).

I never get to the Starbucks website to hear ‘congratulations you have joined the promo’ message.



I would be happy to share the email with you. My email address is

kenchernack@verizon.net <mailto:kenchernack@verizon.net> .



Thanks.

Ken



From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, July 28, 2021 3:55 PM
To: main@jfw.groups.io
Subject: Re: Starbucks issue- promotions email



Is the web page something that can be shared here, or must one log in to get to it?

--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

~ William Plomer








[2 <text/html; utf-8 (quoted-printable)>]
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@ccs.covici.com


moderated Re: Starbucks issue- promotions email

Ken Chernack
 

Thanks for the reply.

I drink more Refreshers than coffee drinks from Starbucks, thus I get promos trying to get me to buy more Refreshers and they are successful!

 

Ken

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cohn, Jonathan via groups.io
Sent: Wednesday, July 28, 2021 3:27 PM
To: main@jfw.groups.io
Subject: Re: Starbucks issue- promotions email

 

I usually find these offers in the “inbox” of the Starbucks app on my iPhone. I couldn’t verify the dragon fruit special was a special offer, it just seemed to have an order here button. But then, I haven’t ordered Starbucks for 18 months.

 

Jonathan

 



On Jul 28, 2021, at 3:02 PM, Ken Chernack via groups.io <kenchernack@...> wrote:

 

Hi. 

I know that this is a Jaws problem solving website. 

Don’t worry, I am not complaining about the quality, long car lines or prices at my local Starbucks!

I am a Gold card account member. It is a debit card. 

You collect points for purchases. Starbucks is a smart marketeer and sends focused email promotions based on your buying habits.

 

about a month or two ago, the ‘click here to join promo’ link disappeared from their promotion emails.

My sighted wife verified that it was there.

 

Well, today I lost my patience and called Freedom Scientific Jaws Support to help to get my promotion.. 

Long story short… no screen reader can see the ‘join me’ link, I was told.

 

If you are a Starbucks account user, have you noticed this behavior?

Might you have found another way of joining the promotion?

 

The Jaws Support person, and his background buddy, tried other screen readers and other possible solutions without success.

They told me the issue was that there was an image inside of a picture/image that caused the problem.

Thus, the problem, in my mind, is with Starbucks.

I called them, spoke to a generic Customer Service rep, and told him what to send to their technical staff.

Given their track record, I am not optimistic about receiving a reply.

 

Any thoughts/comments?

Thanks.

Ken (waiting to receive 50 extra points on my next Mango Dragonfruit Refresher)

 

 

 


moderated Re: Starbucks issue- promotions email

Ken Chernack
 

Brian, Starbucks sends the user/customer an email that has the ‘join the promo’ link, which is being read by Outlook from Office365 (and BTW I am at the latest version of Jaws).

I never get to the Starbucks website to hear ‘congratulations you have joined the promo’ message.

 

I would be happy to share the email with you. My email address is

kenchernack@....

 

Thanks.

Ken

           

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, July 28, 2021 3:55 PM
To: main@jfw.groups.io
Subject: Re: Starbucks issue- promotions email

 

Is the web page something that can be shared here, or must one log in to get to it?

--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

    ~ William Plomer


moderated Re: Starbucks issue- promotions email

 

On Wed, Jul 28, 2021 at 04:14 PM, Richard Turner wrote:
I think his issue is with the promotional emails for account holders.
-
Richard,

Thanks.  Caught that on re-reading.  But if this thing is a link, it should still be treated like any other link is in HTML, even if it's in an e-mail message.  You're right, though, about the actual locus of that issue, and it's not a webpage.

If the e-mail is forwardable, I'd be curious to have a look at it just to see what "gets seen" by NVDA when I'm reading it either in webmail or Outlook.
--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

    ~ William Plomer


moderated Re: Starbucks issue- promotions email

Richard Turner
 

Brian,

I think his issue is with the promotional emails for account holders.

 

If that is the case, and if it is on the web site, you would have to have an account to log into to access the promotion.

 

I just logged in, though I don’t have a Gold membership, just a simple login and saw no promotions other than their Summer game ….

 

HTH,

 

 

Richard

Software means never having to say you're finished

 

Web site: www.turner42.com

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Wednesday, July 28, 2021 12:55 PM
To: main@jfw.groups.io
Subject: Re: Starbucks issue- promotions email

 

Is the web page something that can be shared here, or must one log in to get to it?

--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

    ~ William Plomer


moderated Re: Starbucks issue- promotions email

 

Is the web page something that can be shared here, or must one log in to get to it?

--

Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

    ~ William Plomer

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