Date   

moderated Beta install stuck on ElBraille

Randy Meyer
 

The installation of the beta is stuck at 50 percent on my new ElBraille 40.  I had no issues installing the beta on my desktop computer.

 

I believe I need to delete a temporary file, but I have no idea what file.

 

Freedom Scientific told me to try the offline installer, which also sticks at the 50 percent mark.  I can tell there must be some files installed, as it jumps to 50 percent rapidly and then sticks at 50 percent.

 

Any suggestions would be welcome.

 

Thank you.

 

Randy Meyer


moderated Re: Is LinkedIn accessible with Jaws?

Michael Walker
 

Also, it helps to be proficient in jaws. You might like the surfs up tutorial to help with more jaws commands.

On Nov 3, 2020, at 11:41 AM, Vaughn Brown <jazzdressage@...> wrote:



Hi,

 

Yes, LinkedIn is accessible with Jaws. You may want to try

m.linkedin.com

Or just use the

Linkedin.com

Take your time when reading through the different tabs, buttons and links. It looks tricky initially but it will make sense.

 

Please feel free to let us know if you have additional questions.

 

Vaughn

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ali Ismail
Sent: Tuesday, November 3, 2020 9:31 AM
To: main@jfw.groups.io
Subject: Is LinkedIn accessible with Jaws?

 

Hi All,

I am a Jaws 18 user on a windows 10 laptop.

Is LinkedIn accessible with Jaws?

I have used it, and it seems accessible, but I am not sure whether I can carry out all type of tasks with Jaws on LinkedIn that other sighted people can. If it is fully accessible, are there any tips or list of accessible short cuts that I can use to improve my experience with LinkedIn?

Best wishes,

Ali

 


moderated Re: Is LinkedIn accessible with Jaws?

Vaughn Brown
 

Hi,

 

Yes, LinkedIn is accessible with Jaws. You may want to try

m.linkedin.com

Or just use the

Linkedin.com

Take your time when reading through the different tabs, buttons and links. It looks tricky initially but it will make sense.

 

Please feel free to let us know if you have additional questions.

 

Vaughn

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ali Ismail
Sent: Tuesday, November 3, 2020 9:31 AM
To: main@jfw.groups.io
Subject: Is LinkedIn accessible with Jaws?

 

Hi All,

I am a Jaws 18 user on a windows 10 laptop.

Is LinkedIn accessible with Jaws?

I have used it, and it seems accessible, but I am not sure whether I can carry out all type of tasks with Jaws on LinkedIn that other sighted people can. If it is fully accessible, are there any tips or list of accessible short cuts that I can use to improve my experience with LinkedIn?

Best wishes,

Ali

 


moderated 2021 Public Beta 3

Dan Longmore
 

Hi,

Just submitted a report through the web site to Freedom.  I was running the public beta 2 of JAWS 2021 and downloaded the public beta 3 through the JAWS interface.  All went well and JAWS reported a successful install.  After the required re boot however JAWS did not start.  I went back to JAWS 2020 and discovered that JAWS 2021 had been completely removed from my system.  I did a search for the program and found no results other than being taken to the web, through Microsoft Edge, for details on JAWS 2021.

I am sharing this in case anyone else has or will have the same experience.

I will soon attempt to download JAWS 2021 again directly from the web site.

 

Dan


moderated Is LinkedIn accessible with Jaws?

Ali Ismail <haydaraliismail90@...>
 

Hi All,

I am a Jaws 18 user on a windows 10 laptop.

Is LinkedIn accessible with Jaws?

I have used it, and it seems accessible, but I am not sure whether I can carry out all type of tasks with Jaws on LinkedIn that other sighted people can. If it is fully accessible, are there any tips or list of accessible short cuts that I can use to improve my experience with LinkedIn?

Best wishes,

Ali

 


moderated Google Drive and folders

Chantal Ferreira
 

Good afternoon All

If you have a google drive folder, how do you access the files within
the folder?

Thank you in advance for any assistance.

--
Kind regards

Chantal


moderated Re: using jaws to work at a call centre as an incoming customer service agent

paul lemm
 

Hi Hank,

 

Regarding calls and headsets/earphones. My usual set up would be that I would have a standard earphone in my right ear which fed me just jaws information, I then had a single ear headset with a mic, so it was designed to only cover one ear, rather than both ears. The headset sat on my left ear and the only sound coming out of this was the customer/phone call. One eared headsets are quite common in contact centres  since it allows people to still keep an ear on other things going on within the work place. I think in most of my previous jobs there had been a selection of both one eared headsets and also the ones that cover both ears too, as its normally just a personal preference as to which type of headset people tend to prefer. As for the contact centre itself no it wasn’t Millennium1 Solutions.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 03 November 2020 10:29
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

 

Good morning Paul,

 

Oh I see, (smile), in regards of not really knowing the particular names of some of the different phone and booking call centre software that you were successful in using with jaws. Thanks very much once again for getting back to me so soon with your so very helpful info below on your successful experiences of using Jaws in a contact centre environment.

 

Now when it came to heareing successfully in one of your ears the cusstomers from incoming customer service inquiry calls and hearing simultaneously successfully in your other ear Jaws to use the computer to properly take care of each customer’s inquiries; did you maybe use 2 separate earphone headsets, one over the top of the other with the incoming calls headset in one ear    and your jaws headset in your other ear or did you use only altogether 1 earphone headset that had been technically setup for you to hear your incoming customer calls in one ear and jaws in the other ear?

 

Also wondering was maybe the name of one of the contact centres that used web-based software that you found jaws work very successfully at named Millennium1 Solutions?

 

Any help you can maybe give me with the above curiosities would be so very, very much appreciated! Thanks very, very much once again in advance for any help you can maybe give me with the above concerns.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 7:35 PM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi Hank,

 

Not a problem, as for the specific software name, I’m  really sorry but I can’t actually remember the names. The booking software we used had been renamed internally  to fit our company brand profile  better and I can’t remember the name of the company that produced the underlying software. Same with the phones, we often changed phone software providers, I never really took much notice of the names of the different phone software. I was lucky in my last job though, as I was there for about ten years and any time the company would think of bringing in new software they would always consult with me first and often allow me to test the software, or have direct contact with the software company to discuss accessibility before the company went ahead with any new major software changes. I tended to find phone software has given me less problems  than the booking software which was often more of a bespoke set up for each company I worked for. I’ve never required any Jaws scripting in any of my jobs, but it really does depend on what software  the company is using. I’m sure there will be some people that disagree with this approach, but personally When I go for an interview at a company, I’m always upfront about my sight, I’ll explain during the interview about Jaws, I’ll also let them know how it hasn’t been a barrier to me in previous jobs, I’ll explain that if they decide to hire me that I  will accept the job  tentatively and will then be happy to come in one day and test jaws with their software  and only accept the job if my software works with their systems. This approach has personally worked well for me, but I have  a lot of experience in contact centres and that experience helps in the interview process. Although when I have gone in to test jaws it has often worked fine, there have been a couple of jobs where I’ve had to decline the job after coming in to test their software and discovering that Jaws was sadly completely incompatible. So as previously mentioned what software they use is going to play a huge part in this, but to end on a positive note jaws has been successful for me more times than it has failed. Again, wishing you all the best with the new job I hope jaws works  fine with their software.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 18:49
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Hello back Paul,

 

Thanks so very much for your very, very helpful reply email below and for saying for me not to hesitate to contact you in the future if I maybe have any more using jaws with call centre software questions. This is so very nice of you! Your wonderful help is very, very much appreciated! Again thanks very much!

 

Your very, very positive, helpful email below makes me think that it looks very very promising that I will be able to use jaws successfully at the local contact centre that it looks very good that I will be very soon hired at to work as a customer service agent.

 

If I can ask, can you maybe tell me what was the names of some of the particular diffrent call centre phone software and call centre booking software that you used successfully with jaws? Thanks very, very much in advance for any help you can maybe give me with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 11:16 AM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: using jaws to work at a call centre as an incoming customer service agent

Hank William Merchant
 

 
 
Good morning Paul,
 
Oh I see, (smile), in regards of not really knowing the particular names of some of the different phone and booking call centre software that you were successful in using with jaws. Thanks very much once again for getting back to me so soon with your so very helpful info below on your successful experiences of using Jaws in a contact centre environment.
 
Now when it came to heareing successfully in one of your ears the cusstomers from incoming customer service inquiry calls and hearing simultaneously successfully in your other ear Jaws to use the computer to properly take care of each customer’s inquiries; did you maybe use 2 separate earphone headsets, one over the top of the other with the incoming calls headset in one ear    and your jaws headset in your other ear or did you use only altogether 1 earphone headset that had been technically setup for you to hear your incoming customer calls in one ear and jaws in the other ear?
 
Also wondering was maybe the name of one of the contact centres that used web-based software that you found jaws work very successfully at named Millennium1 Solutions?
 
Any help you can maybe give me with the above curiosities would be so very, very much appreciated! Thanks very, very much once again in advance for any help you can maybe give me with the above concerns.
 
 
 
 
 
 
 
Kindest regards,
 
Hank
 
 

From: paul lemm via groups.io
Sent: Monday, November 2, 2020 7:35 PM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent
 

Hi Hank,

 

Not a problem, as for the specific software name, I’m  really sorry but I can’t actually remember the names. The booking software we used had been renamed internally  to fit our company brand profile  better and I can’t remember the name of the company that produced the underlying software. Same with the phones, we often changed phone software providers, I never really took much notice of the names of the different phone software. I was lucky in my last job though, as I was there for about ten years and any time the company would think of bringing in new software they would always consult with me first and often allow me to test the software, or have direct contact with the software company to discuss accessibility before the company went ahead with any new major software changes. I tended to find phone software has given me less problems  than the booking software which was often more of a bespoke set up for each company I worked for. I’ve never required any Jaws scripting in any of my jobs, but it really does depend on what software  the company is using. I’m sure there will be some people that disagree with this approach, but personally When I go for an interview at a company, I’m always upfront about my sight, I’ll explain during the interview about Jaws, I’ll also let them know how it hasn’t been a barrier to me in previous jobs, I’ll explain that if they decide to hire me that I  will accept the job  tentatively and will then be happy to come in one day and test jaws with their software  and only accept the job if my software works with their systems. This approach has personally worked well for me, but I have  a lot of experience in contact centres and that experience helps in the interview process. Although when I have gone in to test jaws it has often worked fine, there have been a couple of jobs where I’ve had to decline the job after coming in to test their software and discovering that Jaws was sadly completely incompatible. So as previously mentioned what software they use is going to play a huge part in this, but to end on a positive note jaws has been successful for me more times than it has failed. Again, wishing you all the best with the new job I hope jaws works  fine with their software.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 18:49
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Hello back Paul,

 

Thanks so very much for your very, very helpful reply email below and for saying for me not to hesitate to contact you in the future if I maybe have any more using jaws with call centre software questions. This is so very nice of you! Your wonderful help is very, very much appreciated! Again thanks very much!

 

Your very, very positive, helpful email below makes me think that it looks very very promising that I will be able to use jaws successfully at the local contact centre that it looks very good that I will be very soon hired at to work as a customer service agent.

 

If I can ask, can you maybe tell me what was the names of some of the particular diffrent call centre phone software and call centre booking software that you used successfully with jaws? Thanks very, very much in advance for any help you can maybe give me with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 11:16 AM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: Question about clearing mailboxes in Outlook

Shai
 

Hello,
Find the mailbox to be cleared by pressing control y and down arrow to
the mailbox followed by enter.
Next, press control a and then the delete key.
All email from the mailbox should be cleared. If this is not the case
repeat the same action again until mail is cleared.
There might be a different means but this is the method I use.

On 11/2/20, Jasmine Kotsay <jasmine.kotsay@gmail.com> wrote:
Hi,

I was wondering, does anyone know how to clear a mailbox in Outlook? I'm
using JAWS 2020 and Windows 10.



Sincerely,

Jasmine






--
Shai Wolman
Wolman technologies
(619)894-6587
Providing training to children and adults that empowers them to be
productive and successful with their assistive technology/computing
tasks.
atvistech@gmail.com


moderated Question about clearing mailboxes in Outlook

Jasmine Kotsay
 

Hi,

I was wondering, does anyone know how to clear a mailbox in Outlook? I’m using JAWS 2020 and Windows 10.

 

Sincerely,

Jasmine


moderated Re: Accessible 3 in 1 Printer

tina sohl
 

Hi Larry and thanks for the info for the HP contact. I'm saving that
should I need it.

Sent from my windows HP laptop

On 11/2/20, Larry McMillan via groups.io
<macstantax=verizon.net@groups.io> wrote:
Hi Tina
I purchased the HP Office Jet 9015 recently, (9010) series and it works well
at a cost of $229.00. I previously had the Brother MFC 5860CN. I liked the
Brother, but I could not find another one like this old printer. The HP has
only one button for power. The rest of the controls are a digital flat
screen. I now navigate the controls from my HP desk top. Thanks, Dan, for
this suggestion. I needed a flatbed surface for scanning my mail. If
anyone has a problem with HP products here is a valuable contact; Executive
Customer Relations: 800 756 0608, Email.ECR@HP.Com.
Larry

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of tina sohl
Sent: Sunday, November 1, 2020 7:03 PM
To: main@jfw.groups.io
Subject: Re: Accessible 3 in 1 Printer

Thanks Dan I'll keep them in mind.

On 11/1/20, Dan Longmore <danlongmore44@gmail.com> wrote:
Hi,

We bought the Brother about 3 years ago and , at that time, the
Brother was nearly the same price as the Epson. I am talking about the
middle of the road inkjet printers. Not the low end that you often find
at Wal-Mart.
Those often are inexpensive but use lots of ink.

The Brother is very good on ink and a quick check on the web found
them about the same price range again depending on model and such.

The Brother app is a little quirky but accessible on the I Phone.



Dan



From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of tina sohl
Sent: Sunday, November 1, 2020 3:06 PM
To: main@jfw.groups.io
Subject: Re: Accessible 3 in 1 Printer









Dan, are those brother printers very expensive? how expensive are the
epson's you guys are talking about too. I know someone else mentioned
Epson I have a 5-year-old HP printer that works pretty well for me but
I have considered upgrading in the next couple of years well I still
have a working printer and can just choose to upgrade rather than the
printer dying hopefully. and I'm wondering how expensive these printers
with buttons are.
hopefully the Android apps are as accessible as they are for everybody
on iOS the HP app seems to be. I grabbed it last night for my current
printer to play with it.







Sent from my Sprint Samsung Galaxy S10e.





-------- Original message --------

From: Dan Longmore <danlongmore44@gmail.com
<mailto:danlongmore44@gmail.com>
Date: 11/1/20 11:29 AM (GMT-07:00)

To: main@jfw.groups.io <mailto:main@jfw.groups.io>

Subject: Re: Accessible 3 in 1 Printer



Hi,

Brother makes 3 in 1 printers with buttons. I use the Brother MFC
DW. It has a screen but most functions can be accomplished with the
buttons and numeric key pad. Brother can also be linked to your
computer and the software is fairly accessible. Also, has an app for
your mobile device which on the I Phone is easy to use. Again,
Brother has the buttons and does very well with low ink useage. Not the
fastest but very good.



Dan



From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of Larry
McMillan via groups.io
Sent: Saturday, October 31, 2020 8:41 PM
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Accessible 3 in 1 Printer



Does anyone know of an accessible 3 in 1 printer? Today’s printers
are mostly digital with a flat screen for navigation. I need a
flatbed surface to scan my reading material. I can’t find any printers
with buttons.

Thanks

Larry



















moderated Re: Screen Shade Will Not Turn Off

Dan Longmore
 

There are a couple of ways. Tech-support recommends that you re-download your current version and install it. You won’t lose your settings but it will automatically do a repair because it will find you currently have that version on your system so it will reinstall it in repair mode. Dan


moderated Re: using jaws to work at a call centre as an incoming customer service agent

paul lemm
 

Hi Hank,

 

Not a problem, as for the specific software name, I’m  really sorry but I can’t actually remember the names. The booking software we used had been renamed internally  to fit our company brand profile  better and I can’t remember the name of the company that produced the underlying software. Same with the phones, we often changed phone software providers, I never really took much notice of the names of the different phone software. I was lucky in my last job though, as I was there for about ten years and any time the company would think of bringing in new software they would always consult with me first and often allow me to test the software, or have direct contact with the software company to discuss accessibility before the company went ahead with any new major software changes. I tended to find phone software has given me less problems  than the booking software which was often more of a bespoke set up for each company I worked for. I’ve never required any Jaws scripting in any of my jobs, but it really does depend on what software  the company is using. I’m sure there will be some people that disagree with this approach, but personally When I go for an interview at a company, I’m always upfront about my sight, I’ll explain during the interview about Jaws, I’ll also let them know how it hasn’t been a barrier to me in previous jobs, I’ll explain that if they decide to hire me that I  will accept the job  tentatively and will then be happy to come in one day and test jaws with their software  and only accept the job if my software works with their systems. This approach has personally worked well for me, but I have  a lot of experience in contact centres and that experience helps in the interview process. Although when I have gone in to test jaws it has often worked fine, there have been a couple of jobs where I’ve had to decline the job after coming in to test their software and discovering that Jaws was sadly completely incompatible. So as previously mentioned what software they use is going to play a huge part in this, but to end on a positive note jaws has been successful for me more times than it has failed. Again, wishing you all the best with the new job I hope jaws works  fine with their software.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 18:49
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Hello back Paul,

 

Thanks so very much for your very, very helpful reply email below and for saying for me not to hesitate to contact you in the future if I maybe have any more using jaws with call centre software questions. This is so very nice of you! Your wonderful help is very, very much appreciated! Again thanks very much!

 

Your very, very positive, helpful email below makes me think that it looks very very promising that I will be able to use jaws successfully at the local contact centre that it looks very good that I will be very soon hired at to work as a customer service agent.

 

If I can ask, can you maybe tell me what was the names of some of the particular diffrent call centre phone software and call centre booking software that you used successfully with jaws? Thanks very, very much in advance for any help you can maybe give me with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank

 

 

From: paul lemm via groups.io

Sent: Monday, November 2, 2020 11:16 AM

To: main@jfw.groups.io

Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: using jaws to work at a call center as an incoming customer service agent

Shai
 

Hello,
Has anyone tried working with a call center called Issues and Answers?
If so, is their software accessible with JAWS2020?
Thank you in advance for any responses.

On 11/2/20, Brent Harding <brent@hostany.net> wrote:
At least I know things probably won’t be quite as hard the next time around,
as things are gradually moving away from these difficult dedicated programs
in the tech world, but you do have the things like remote desktops and stuff
that might become a thing.





From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, November 2, 2020 2:53 PM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer
service agent



On Mon, Nov 2, 2020 at 03:37 PM, Ann Byrne wrote:

did the company do the scripting or was it a third party? where does one
find a third party scripter?

-
The company hired a third-party. There are virtually no in-house JAWS
Script experts because there are very few places where there is in-house use
of JAWS at all, when workplaces are taken as a whole. And even in places
where JAWS is used extensively, unless you're dealing with custom software
that is not web based, but is "screen input/output based," there's likely
been little need for custom scripting at all.

I did a lot of research back then, and some of it by asking on groups such
as this one, for information regarding individuals who develop custom JAWS
scripts professionally. It is a very small, select group.

I do not know who, ultimately, the company hired (and the company was
Crutchfield, by the way, I think they deserve a shout-out for all they did
to get this employee fully up and running, which was substantial). Since
JAWS scripting is not something that I do, once I'd determined what was
going to be needed my job was done.

--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041

The purpose of education is not to validate ignorance but to overcome it.
~ Lawrence Krauss








--
Shai Wolman
Wolman technologies
(619)894-6587
Providing training to children and adults that empowers them to be
productive and successful with their assistive technology/computing
tasks.
atvistech@gmail.com


moderated Re: can't print photo

Vaughn Brown
 

Hello,

Did you use the Jaws cursor to scroll around to find a button for the
function you need? You may need to select the option by highlighting the
first letter then switching to PC cursor before using the right mouse button
on the keypad.

Vaughn

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Lenny McHugh
Sent: Monday, November 2, 2020 2:05 PM
To: main@jfw.groups.io
Subject: can't print photo


using latest jaws and win 10 with an HP envy 7100 series printer.

The hp apps do not appear to be accessible so after selecting the photo I
used the app key.

I can select the printer, paper size and type. I cannot tell it to select
from the printer tray, it will only print from the main tray.

I'm about ready to cancel instant ink, trash this printer and purchase an
Epson.
Any thoughts on how to print a photo?
Thanks






--

Please visit my web page

It's motivational, inspirational with a touch of humor

There is also a very extensive resource list for the blind

https://www.LennyMcHugh.com <https://www.lennymchugh.com/>

International Brotherhood of Magicians member #4399


moderated Re: using jaws to work at a call center as an incoming customer service agent

Brent Harding
 

At least I know things probably won’t be quite as hard the next time around, as things are gradually moving away from these difficult dedicated programs in the tech world, but you do have the things like remote desktops and stuff that might become a thing.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, November 2, 2020 2:53 PM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 03:37 PM, Ann Byrne wrote:

did the company do the scripting or was it a third party? where does one find a third party scripter?

-
The company hired a third-party.  There are virtually no in-house JAWS Script experts because there are very few places where there is in-house use of JAWS at all, when workplaces are taken as a whole.  And even in places where JAWS is used extensively, unless you're dealing with custom software that is not web based, but is "screen input/output based," there's likely been little need for custom scripting at all.

I did a lot of research back then, and some of it by asking on groups such as this one, for information regarding individuals who develop custom JAWS scripts professionally.  It is a very small, select group.

I do not know who, ultimately, the company hired (and the company was Crutchfield, by the way, I think they deserve a shout-out for all they did to get this employee fully up and running, which was substantial).  Since JAWS scripting is not something that I do, once I'd determined what was going to be needed my job was done.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated can't print photo

Lenny McHugh <LennyMcHugh@...>
 

using latest jaws and win 10 with an HP envy 7100 series printer.

The hp apps do not appear to be accessible so after selecting the photo I
used the app key.

I can select the printer, paper size and type. I cannot tell it to select
from the printer tray, it will only print from the main tray.

I'm about ready to cancel instant ink, trash this printer and purchase an
Epson.
Any thoughts on how to print a photo?
Thanks






--

Please visit my web page

It's motivational, inspirational with a touch of humor

There is also a very extensive resource list for the blind

https://www.LennyMcHugh.com <https://www.lennymchugh.com/>

International Brotherhood of Magicians member #4399


moderated JAWS2021 Beta 3 Download Link + What's New

Mike B.
 

Hi All,
 
Okay, below is the Beta 3 download link for 32 and 64 bit systems, the Beta 3 report form link and what's new in the Beta 3 J2021.2010.47release.

Beta 3 32 and 64 Bit Download Link:
 
 
Beta Report Form Link:
 
 
What's new in Beta 3 for Jaws, ZoomText and Fusion:
 
Enhancements in JAWS, ZoomText, and Fusion 2021 Public Beta 3
 
The following is a list of improvements made between Public Beta 2 and Public Beta 3. Note that while many customer-reported enhancements are included
in this release, the following is a list of more notable changes.
 
Enhancements in JAWS 2021 and Fusion 2021 Public Beta 3
list of 29 items
• Added the ability for Sharky to tell you a joke, currently only available in the English Version and for JAWS. Coming soon to other languages.
• Removed volume change announcements that some users reported hearing in Public Beta 2 when using certain keyboards and headsets with multimedia controls.
• In response to customer feedback, we have moved the link to open Convenient OCR results directly in Word to the bottom of the results window rather than
the top to make it less distracting.
• For Voice Assistant in the German Version of JAWS and ZoomText, the word "hey" has been added to the wake words Sharky and Zoomy. Therefore, you now
open Voice Assistant by saying "Hey Sharky" or "Hey Zoomy."
• Improved the results returned for Voice Assistant in German, which was based on customer feedback.
• Resolved a problem seen in Notepad where the flashing cursor on a braille display was blinking faster than normal after selecting all text in a short
document. This also made it difficult to read flash messages on the display.
• Updated Voice Assistant so you can now say "settings center" or "quick settings" to access those utilities.
• Resolved a reported issue when using the new Braille Panning feature which helps avoid blank spaces on the display. When moving in HTML or the Virtual
buffer, there were certain edit controls in the Chrome and Edge browsers where text was not being displayed as expected when panning.
• Resolved a reported issue in Outlook where JAWS was not echoing text as expected when typing in the body of a new message with Typing Echo set to Words.
• Removed the announcement of Tutor Messages in Microsoft Office Ribbons as they were very verbose when attempting to navigate.
• When opening a message in Outlook, resolved a reported issue where JAWS would not always start reading from the top if it has previously been opened.
It would often start reading from the previous location where you stopped reading the last time.
• Resolved an issue in MS Mail where JAWS was reporting list start and end info for each item in a list.
• Users can now use Voice Assistant to Toggle certain features of JAWS and Fusion. Screen Shade, Audio Ducking, Speech on Demand, and Virtual PC Cursor
can all be toggled if you say the word toggle, followed by the feature. And in the December Update of 2021, we will make it so you can just say the name
of the feature, and it will toggle the state and avoid the need for the word toggle.
• Resolved issues for the Picture Smart Feature where the "more results" link in the Results Viewer, was not properly getting more results and displaying
them as expected.
• Updated the Help for Voice Assistant by removing and adding some commands for the current update.
• Resolved an issue when selecting all text (CTRL+A) in a large Word document. This action would cause JAWS to hang for several seconds.
• Resolved a reported issue where exporting your Settings, could cause instability as you navigated the dialogs while using this feature in JAWS.
• Resolved an issue where JAWS would not remain in Forms Mode, while trying to compose email messages in OE Classic.
• Resolved several issues related to migrating settings from previous versions of JAWS to JAWS 2021.
• Resolved issues for customers reporting that JAWS did not recognize ScaleRichView controls used in certain editors. This custom window class will be
recognized by default in JAWS and Fusion.
• Resolved an issue reported where braille was not tracking to the Navigation Bar in Outlook 365 or Outlook 2016 when pressing F6.
• Additional User Settings are collected when running the FS Support Tool. This will help Technical Support to gather all the relevant data to help solve
customer issues.
• JAWS would leave Forms Mode and the Virtual Cursor would be on when creating an email in Thunderbird Email. This occurred when navigating with arrow
keys.
• Resolved an issue where JAWS was not reading the Auto Complete options in the Chrome Address bar.
• Increased the size of the Speech History Buffer to allow for 500 strings rather than just 50 when you press INSERT+SPACE, H to review the most recent
strings sent to the synthesizer.
• The feature "Keyboard Lock" has been added to JAWS Command Search. To activate it, press INSERT+SPACE, L. This locks the keyboard and only allows informational
keystrokes to be used. To find the keystroke using JAWS Command Search, type the word "lock."
• Resolved reported issues with early public beta versions of 2021 where third-party scripts were not compiling. This was an issue when using WordPerfect
and Quattro Pro.
• Updated braille drivers provided by Papenmeire.
• Resolved reported issue in Power Point 365 in the Notes Area of a slide where JAWS was saying graphic while navigating text in the note.
list end
 
Enhancements in Fusion 2021 Public Beta 3
list of 3 items
• Resolved an issue when composing an email in Outlook where tracking by Fusion in the magnified view would fail. This occurred if you first selected text,
and then started typing to replace it.
• Resolved an issue where the Focus highlight is not tracking in Office Ribbons when JAWS Virtual Ribbon is enabled.
• Resolved an issue where Braille Viewer and Text Viewer were not remaining persistent and restarting after rebooting. They should stay active until the
users shuts them off in the future.
list end
 
Enhancements in ZoomText 2021 Public Beta 3
list of 4 items
• Resolved an issue in Mozilla Firefox 82 where ZoomText Focus Enhancement was failing to track as you read while navigating in Firefox.
• Resolved a Voice Assistant issue when trying to increase or decrease magnification to a Fractional Level. For example, asking Zoomy to set Magnification
to 1.2, resulted in getting 12X. the decimal point was being excluded.
• Resolved an issue where ZoomText speech would not stop when saying a Voice Assistant command. The feature was designed to interrupt speech.
• Resolved an issue in the Outlook Inbox when your Windows Display Setting Zoom Level is higher than 100%, and you navigate the inbox. The view is shifted
to the right as you navigate making it impossible to see the left edge of the window.
list end

Take care and stay safe.  Mike.  Sent from my iBarstool.  Go Rams!
Main's Law:  For every action there is an equal and opposite government program.


moderated Re: using jaws to work at a call centre as an incoming customer service agent

ratshtron
 

I worked at a call center a good while back and when I started there it was still using dos 3.3 and I believe I was instrumental in haviing the system switched over to windows 95 at the time so you can see it was a real good while ago. we switched to jaws at that time and I was the first one to actually use jaws with the dos 3.3 system one other person there was using a braille navigator terminal and was switched to the alva terminal. for some reason the other person there didn't think windows 95 would work with speech and braille but we should him and the company it could. when I worked there I was able to do some things that worked for me to make certain procedures work faster for me by creating macros and even doing a little amature scripting for myself and was able to share some of what I did with the other persn there. so after all that rambling, jaws should work just fine for the most part depending on how much the company will help with getting needed scripting done and the like.


Legend has it that on Monday 11/2/2020 02:36 PM, Ann Byrne said:
----------------------------------------
In the case you mention, did the company do the scripting or was it a third party? where does one find a third party scripter?

Thx
At 10:20 AM 11/2/2020, you wrote:
On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use. Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out. It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role. --

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041 Â

The purpose of education is not to validate ignorance but to overcome it. Â Â Â Â Â Â ~ Lawrence Krauss



----------------------------------------


moderated Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 03:37 PM, Ann Byrne wrote:
did the company do the scripting or was it a third party? where does one find a third party scripter?
-
The company hired a third-party.  There are virtually no in-house JAWS Script experts because there are very few places where there is in-house use of JAWS at all, when workplaces are taken as a whole.  And even in places where JAWS is used extensively, unless you're dealing with custom software that is not web based, but is "screen input/output based," there's likely been little need for custom scripting at all.

I did a lot of research back then, and some of it by asking on groups such as this one, for information regarding individuals who develop custom JAWS scripts professionally.  It is a very small, select group.

I do not know who, ultimately, the company hired (and the company was Crutchfield, by the way, I think they deserve a shout-out for all they did to get this employee fully up and running, which was substantial).  Since JAWS scripting is not something that I do, once I'd determined what was going to be needed my job was done.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss

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