Date   

moderated Re: using jaws to work at a call centre as an incoming customer service agent

ratshtron
 

I worked at a call center a good while back and when I started there it was still using dos 3.3 and I believe I was instrumental in haviing the system switched over to windows 95 at the time so you can see it was a real good while ago. we switched to jaws at that time and I was the first one to actually use jaws with the dos 3.3 system one other person there was using a braille navigator terminal and was switched to the alva terminal. for some reason the other person there didn't think windows 95 would work with speech and braille but we should him and the company it could. when I worked there I was able to do some things that worked for me to make certain procedures work faster for me by creating macros and even doing a little amature scripting for myself and was able to share some of what I did with the other persn there. so after all that rambling, jaws should work just fine for the most part depending on how much the company will help with getting needed scripting done and the like.


Legend has it that on Monday 11/2/2020 02:36 PM, Ann Byrne said:
----------------------------------------
In the case you mention, did the company do the scripting or was it a third party? where does one find a third party scripter?

Thx
At 10:20 AM 11/2/2020, you wrote:
On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use. Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out. It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role. --

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041 Â

The purpose of education is not to validate ignorance but to overcome it. Â Â Â Â Â Â ~ Lawrence Krauss



----------------------------------------


moderated Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 03:37 PM, Ann Byrne wrote:
did the company do the scripting or was it a third party? where does one find a third party scripter?
-
The company hired a third-party.  There are virtually no in-house JAWS Script experts because there are very few places where there is in-house use of JAWS at all, when workplaces are taken as a whole.  And even in places where JAWS is used extensively, unless you're dealing with custom software that is not web based, but is "screen input/output based," there's likely been little need for custom scripting at all.

I did a lot of research back then, and some of it by asking on groups such as this one, for information regarding individuals who develop custom JAWS scripts professionally.  It is a very small, select group.

I do not know who, ultimately, the company hired (and the company was Crutchfield, by the way, I think they deserve a shout-out for all they did to get this employee fully up and running, which was substantial).  Since JAWS scripting is not something that I do, once I'd determined what was going to be needed my job was done.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: using jaws to work at a call center as an incoming customer service agent

Brent Harding
 

I am pretty sure things are widely different from place to place, but where I worked for four years, the calls that were for me just automatically beeped in, and they were on. Also, there was a pause button that puts you into an after call mode where calls don’t come, so that you can finish up whatever is needed at the end. However, things really depend on the rest of the software in that how accounts are updated, products sold, etc, in how well or not it might work with Jaws. I know that not getting an AT person from VR that knew Jaws scripting probably meant that some aspects were slower than I’d have liked, where I was at was quite impressed with my abilities more than they had the abilities to fix things in an ideal way. They closed up the local site just at the end of this February, and I’m looking for another one to get into. However, throwing in the whole remote thing, it might be a bumpy road unless they use things that are very standard, web-based, etc. There were so many times I thought I’d give up because of the whole accessibility situation, but I’m sure glad I stuck with it as long as it was.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: Monday, November 2, 2020 8:00 AM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: using jaws to work at a call centre as an incoming customer service agent

Ann Byrne
 

In the case you mention, did the company do the scripting or was it a third party? where does one find a third party scripter?

Thx

At 10:20 AM 11/2/2020, you wrote:
On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use. Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out. It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role. --

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041 Â

The purpose of education is not to validate ignorance but to overcome it. Â Â Â Â Â Â ~ Lawrence Krauss


moderated Re: using jaws to work at a call center as an incoming customer service agent

Brent Harding
 

I couldn’t agree more. I worked for four years in a call center before they shut down the whole place at the end of February, not to return again. That was announced in November or December, so, I doubt the pandemic had a lot to play in it. I ended up doing it with pretty much no Jaws scripting, and I think pure luck is what got me by a lot. At least the major program where I’d update and change things on people’s accounts was web-based, and you could run it separate from the large customer relations program, which basically was a container for everything, gave suggested talking points and instructions, and was a place to put notes, probably among other back-end things upstream. That thing was all 100 percent Jaws cursoring, for the most part, but luckily what I needed was near the bottom. The phone program was a matter of labeling graphics, but it would only respond to braille routing buttons. I had a braille display because there were disclosures to read exactly. Things became a mess when they changed the customer relations software to not allow the Jaws cursor any more. Although there were more places you could tab, it was over 40 total, and I couldn’t read what was at the bottom I needed to hit next on, or do what with. Luck had it that they didn’t give up on me, but eventually got approval for me to forego that part, and just put the notes in the web-based system.

I think part of the challenge is that voc rehab is funny about having to bring in people from out of state; they don’t really want to do it. The assistive tech person they did have didn’t think anything at all could’ve been done, but I doubt they knew much about scripting. Another thing is that the company I worked for was actually what one would call a business process outsourcing company, so, they get contracts to support other companies, and we work for this company. That means that they don’t likely have the abilities to control what software and solutions are used, and the accessibility of them. I think this could be smoother if one worked with a company who has a call center for their own products, but that’s just my somewhat educated opinion. With the way VR works, getting them to come back in as the accessibility targets move might not be the way about it.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, November 2, 2020 10:20 AM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-
Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use.  Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.

In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.

Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out.  It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Accessible 3 in 1 Printer

Larry McMillan
 

Hi Tina
I purchased the HP Office Jet 9015 recently, (9010) series and it works well at a cost of $229.00. I previously had the Brother MFC 5860CN. I liked the Brother, but I could not find another one like this old printer. The HP has only one button for power. The rest of the controls are a digital flat screen. I now navigate the controls from my HP desk top. Thanks, Dan, for this suggestion. I needed a flatbed surface for scanning my mail. If anyone has a problem with HP products here is a valuable contact; Executive Customer Relations: 800 756 0608, Email.ECR@HP.Com.
Larry

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of tina sohl
Sent: Sunday, November 1, 2020 7:03 PM
To: main@jfw.groups.io
Subject: Re: Accessible 3 in 1 Printer

Thanks Dan I'll keep them in mind.

On 11/1/20, Dan Longmore <danlongmore44@gmail.com> wrote:
Hi,

We bought the Brother about 3 years ago and , at that time, the
Brother was nearly the same price as the Epson. I am talking about the
middle of the road inkjet printers. Not the low end that you often find at Wal-Mart.
Those often are inexpensive but use lots of ink.

The Brother is very good on ink and a quick check on the web found
them about the same price range again depending on model and such.

The Brother app is a little quirky but accessible on the I Phone.



Dan



From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of tina sohl
Sent: Sunday, November 1, 2020 3:06 PM
To: main@jfw.groups.io
Subject: Re: Accessible 3 in 1 Printer









Dan, are those brother printers very expensive? how expensive are the
epson's you guys are talking about too. I know someone else mentioned
Epson I have a 5-year-old HP printer that works pretty well for me but
I have considered upgrading in the next couple of years well I still
have a working printer and can just choose to upgrade rather than the
printer dying hopefully. and I'm wondering how expensive these printers with buttons are.
hopefully the Android apps are as accessible as they are for everybody
on iOS the HP app seems to be. I grabbed it last night for my current
printer to play with it.







Sent from my Sprint Samsung Galaxy S10e.





-------- Original message --------

From: Dan Longmore <danlongmore44@gmail.com
<mailto:danlongmore44@gmail.com>
Date: 11/1/20 11:29 AM (GMT-07:00)

To: main@jfw.groups.io <mailto:main@jfw.groups.io>

Subject: Re: Accessible 3 in 1 Printer



Hi,

Brother makes 3 in 1 printers with buttons. I use the Brother MFC
DW. It has a screen but most functions can be accomplished with the
buttons and numeric key pad. Brother can also be linked to your
computer and the software is fairly accessible. Also, has an app for
your mobile device which on the I Phone is easy to use. Again,
Brother has the buttons and does very well with low ink useage. Not the fastest but very good.



Dan



From: main@jfw.groups.io <mailto:main@jfw.groups.io>
<main@jfw.groups.io <mailto:main@jfw.groups.io> > On Behalf Of Larry
McMillan via groups.io
Sent: Saturday, October 31, 2020 8:41 PM
To: main@jfw.groups.io <mailto:main@jfw.groups.io>
Subject: Accessible 3 in 1 Printer



Does anyone know of an accessible 3 in 1 printer? Today’s printers
are mostly digital with a flat screen for navigation. I need a
flatbed surface to scan my reading material. I can’t find any printers with buttons.

Thanks

Larry









moderated Re: using jaws to work at a call centre as an incoming customer service agent

Hank William Merchant
 

 
Hello back Paul,
 
Thanks so very much for your very, very helpful reply email below and for saying for me not to hesitate to contact you in the future if I maybe have any more using jaws with call centre software questions. This is so very nice of you! Your wonderful help is very, very much appreciated! Again thanks very much!
 
Your very, very positive, helpful email below makes me think that it looks very very promising that I will be able to use jaws successfully at the local contact centre that it looks very good that I will be very soon hired at to work as a customer service agent.
 
If I can ask, can you maybe tell me what was the names of some of the particular diffrent call centre phone software and call centre booking software that you used successfully with jaws? Thanks very, very much in advance for any help you can maybe give me with this.
 
 
 
 
 
 
 
Kindest regards,
 
Hank
 
 

From: paul lemm via groups.io
Sent: Monday, November 2, 2020 11:16 AM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent
 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: I need a refresher course for windows media player. frown.

 

Jim,

            Those instructions are the only ones I've ever written and they remain accurate.  If WMP is not responding on your system I cannot know why.  Is the CD/DVD drive functioning for any purpose, whether playing CDs or just reading optical media of any sort?

--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: I need a refresher course for windows media player. frown.

Richard Turner
 

I really like AnyBurn.

It is free, fast, rips CDs or you can create image CDs, copy them etc.

http://www.anyburn.com/

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

Live long and prosper 🖖

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ashleigh Piccinino
Sent: Monday, November 2, 2020 9:51 AM
To: main@jfw.groups.io
Subject: Re: I need a refresher course for windows media player. frown.

 

If I remember correctly, there should be something in Windows Media Player about ripping CDs. However, I’ve not used it in a while, but I think you can choose to have the disc eject after you rip it to your library. You can rip certain songs “away” or the whole disc. Of course, it doesn’t literally rip the CD but just puts its content on your computer. You might be better off trying iTunes/Apple Music. There, there’s an import CD dialogue. Hope this helps.

Ashleigh Piccinino

P.S. as for the playing of CDs automatically, I think that’s in your CD’s autoplay settings.



On Nov 1, 2020, at 7:27 AM, Jim Rawls <jazzpiano@...> wrote:



Hi Brian. I can't get WMP to do anything at all. I have it as my default player. I went to my control panel and in auto play I have it selected as my music player. But when I I put a CD in the drive, nothing happens. I can't even get it to rip CDs either. What do I do to fix this? I am using windows ten and aim running jaws 2021 Beta Jim main@jfw.groups.io <main@jfw.groups.io> On Behalf of Brian Vogel
Sent: Monday, June 22, 2020 11:03 AM
To: main@jfw.groups.io
Subject: Re: I need a refresher course for windows media player. frown.

 

Ripping a CD Using Windows Media Player

What follows presumes that you will be ripping to MP3 format.  Please read all the way through the instructions first, as the information about the MP3Gain Utility and setting up a staging folder for it are every bit as important as the basics of setting up CD ripping.  There is a separate set of instructions focusing on using MP3Gain itself.

1. Open Windows Media Player (WMP) and insert a CD.  You can stop it as soon as it starts playing.  You cannot do the steps that follow unless an audio CD is in the tray and its tracks have been recognized by WMP.

2. Once the CD has been stopped, hit ALT+E to open the Rip Settings dropdown menu.  Make sure you select the file format and audio quality level you wish to have used on future automatic rips.

3. If you happen to have closed the Rip Settings menu ALT+E will open it again.  There are two entries in this menu that immediately follow the Audio Quality entry:

                 a.  Rip CD Automatically

                 b.  Eject CD after ripping

both are check toggles and can be used in whatever combination you'd like.  If your goal is to always just rip a CD immediately without playing it (unless you press the Play button) then both of these should be checked.

That's it.  From the point you've got both of those boxes checked if you insert a CD that has not already been ripped it will immediately be ripped to the location you've set up for your music library (for most of us that's the Music library that Windows has set up out of the box, but it can be changed) and ejected when the rip is complete (or has failed at some point - which is rare).

If you are ripping to MP3 format, and intend to use your resulting files on various players, I strongly suggest you take a look at the free MP3Gain utility.  It saves both your sanity and your ears since the differences in the volume levels used for different albums is substantial.  The program does a statistical analysis of how loud a given track "sounds to the human ear" and adds a tag at the start of the file to adjust it to a target volume (and 89.0 db is their default, and works well).  It does not reencode the file so it has no impact on the sound quality.  I also strongly suggest that you do the following in Windows Media Player so that freshly ripped files go to their own staging folder to be processed with MP3Gain rather than directly into your Music Library, which is where ripped content would go by default:

1.       Open the Tools Menu (ALT+T) then choose Options (O).

2.       Navigate to the Rip Music tab.

3.      In the Rip music to this location section, there will be a folder listed, which defaults to your Music library.  Activate the Change button and then, if you’ve created the folder you want to use ahead of time, navigate to it and activate the OK button.  If you didn’t create it ahead of time, navigate to the folder where you want it to be created, then hit the Create New Folder button, give the new folder a name, then hit OK.  I suggest using your Documents folder and to have a specific folder under there named something like For MP3Gain Processing, so it’s obvious what’s in there needs to be processed.

4.      You can also take this opportunity to recheck your settings under the Rip settings section to ensure that you have the checkboxes for Rip CD automatically and Eject CD after ripping are both checked and your MP3 bit rate (Audio Quality) is set where you want it.  I always use the maximum of 320 Kbps, but many don’t go beyond 192 Kbps.  That choice is entirely yours.

5.      Activate the OK button to close the Options dialog.  If you checked both checkboxes, going forward any time you insert a CD when Windows Media Player is running it will automatically rip the contents to your staging folder and then eject the CD once the rip process is complete.  A rip for most CDs takes several minutes, at most, but the longer the CD the longer the rip time.

You will move the music files from your staging folder to your actual Music library after you have processed them with MP3Gain.

--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: I need a refresher course for windows media player. frown.

Ashleigh Piccinino
 

If I remember correctly, there should be something in Windows Media Player about ripping CDs. However, I’ve not used it in a while, but I think you can choose to have the disc eject after you rip it to your library. You can rip certain songs “away” or the whole disc. Of course, it doesn’t literally rip the CD but just puts its content on your computer. You might be better off trying iTunes/Apple Music. There, there’s an import CD dialogue. Hope this helps.
Ashleigh Piccinino
P.S. as for the playing of CDs automatically, I think that’s in your CD’s autoplay settings.


On Nov 1, 2020, at 7:27 AM, Jim Rawls <jazzpiano@...> wrote:



Hi Brian. I can't get WMP to do anything at all. I have it as my default player. I went to my control panel and in auto play I have it selected as my music player. But when I I put a CD in the drive, nothing happens. I can't even get it to rip CDs either. What do I do to fix this? I am using windows ten and aim running jaws 2021 Beta Jim main@jfw.groups.io <main@jfw.groups.io> On Behalf of Brian Vogel
Sent: Monday, June 22, 2020 11:03 AM
To: main@jfw.groups.io
Subject: Re: I need a refresher course for windows media player. frown.

 

Ripping a CD Using Windows Media Player

What follows presumes that you will be ripping to MP3 format.  Please read all the way through the instructions first, as the information about the MP3Gain Utility and setting up a staging folder for it are every bit as important as the basics of setting up CD ripping.  There is a separate set of instructions focusing on using MP3Gain itself.

1. Open Windows Media Player (WMP) and insert a CD.  You can stop it as soon as it starts playing.  You cannot do the steps that follow unless an audio CD is in the tray and its tracks have been recognized by WMP.

2. Once the CD has been stopped, hit ALT+E to open the Rip Settings dropdown menu.  Make sure you select the file format and audio quality level you wish to have used on future automatic rips.

3. If you happen to have closed the Rip Settings menu ALT+E will open it again.  There are two entries in this menu that immediately follow the Audio Quality entry:

                 a.  Rip CD Automatically

                 b.  Eject CD after ripping

both are check toggles and can be used in whatever combination you'd like.  If your goal is to always just rip a CD immediately without playing it (unless you press the Play button) then both of these should be checked.

That's it.  From the point you've got both of those boxes checked if you insert a CD that has not already been ripped it will immediately be ripped to the location you've set up for your music library (for most of us that's the Music library that Windows has set up out of the box, but it can be changed) and ejected when the rip is complete (or has failed at some point - which is rare).

If you are ripping to MP3 format, and intend to use your resulting files on various players, I strongly suggest you take a look at the free MP3Gain utility.  It saves both your sanity and your ears since the differences in the volume levels used for different albums is substantial.  The program does a statistical analysis of how loud a given track "sounds to the human ear" and adds a tag at the start of the file to adjust it to a target volume (and 89.0 db is their default, and works well).  It does not reencode the file so it has no impact on the sound quality.  I also strongly suggest that you do the following in Windows Media Player so that freshly ripped files go to their own staging folder to be processed with MP3Gain rather than directly into your Music Library, which is where ripped content would go by default:

1.       Open the Tools Menu (ALT+T) then choose Options (O).

2.       Navigate to the Rip Music tab.

3.      In the Rip music to this location section, there will be a folder listed, which defaults to your Music library.  Activate the Change button and then, if you’ve created the folder you want to use ahead of time, navigate to it and activate the OK button.  If you didn’t create it ahead of time, navigate to the folder where you want it to be created, then hit the Create New Folder button, give the new folder a name, then hit OK.  I suggest using your Documents folder and to have a specific folder under there named something like For MP3Gain Processing, so it’s obvious what’s in there needs to be processed.

4.      You can also take this opportunity to recheck your settings under the Rip settings section to ensure that you have the checkboxes for Rip CD automatically and Eject CD after ripping are both checked and your MP3 bit rate (Audio Quality) is set where you want it.  I always use the maximum of 320 Kbps, but many don’t go beyond 192 Kbps.  That choice is entirely yours.

5.      Activate the OK button to close the Options dialog.  If you checked both checkboxes, going forward any time you insert a CD when Windows Media Player is running it will automatically rip the contents to your staging folder and then eject the CD once the rip process is complete.  A rip for most CDs takes several minutes, at most, but the longer the CD the longer the rip time.

You will move the music files from your staging folder to your actual Music library after you have processed them with MP3Gain.

--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: update jaws

Richard Turner
 

If you have already purchased access to Jaws 2021, I suspect it will be released in November.

Public Beta 3 just came out today.

If you have not already purchased Jaws 2021, call their sales number, which I think is 800-444-4443

If you have the license for it, Mike B. usually sends out a note when it is available.

You can also check: www.freedomscientific.com/downloads/jaws

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

Live long and prosper 🖖

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ashleigh Piccinino
Sent: Monday, November 2, 2020 9:40 AM
To: main@jfw.groups.io
Subject: Re: update jaws

 

I guess JAWS isn’t out of beta testing yet. As of the last time I checked. I’m not sure when the upgrade will be available, but if you’ve previously updated your software, you’ll probably get something. The letters don’t go out any more that a new update’s available. That wa stated in the most recent FSCast. If I were you, I’d wait until beta “season” is over/doesn’t look like it yet, though.



On Nov 1, 2020, at 3:58 PM, Amir Shah <4amir.shah@...> wrote:



Hi how do I update jaws 2020 to jaws 2021  and when can I update thanks           


moderated Re: update jaws

Ashleigh Piccinino
 

I guess JAWS isn’t out of beta testing yet. As of the last time I checked. I’m not sure when the upgrade will be available, but if you’ve previously updated your software, you’ll probably get something. The letters don’t go out any more that a new update’s available. That wa stated in the most recent FSCast. If I were you, I’d wait until beta “season” is over/doesn’t look like it yet, though.


On Nov 1, 2020, at 3:58 PM, Amir Shah <4amir.shah@...> wrote:



Hi how do I update jaws 2020 to jaws 2021  and when can I update thanks           


moderated Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 11:26 AM, Afik Souffir wrote:
Yes, it work fine with MicroSip software and SIP server.
-
Which, since they have not been mentioned at all prior to your having done so, and may or may not be a part of the mix, is relevant in just what way?

There is no specific answer to the question posed by the original poster without a lot more additional detail.  And in an instance such as this, someone should be hired to assess the situation prior to throwing anyone "behind the desk and in front of a computer" in a call-center situation where your performance is very often rated on how many calls you can process.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Jaws 2021 public beta 3 is live

Maria Campbell
 

Yeah and they fixed my Thunderbird issue.


Maria Campbell
lucky1inct@gmail.com

All that is necessary for evil to triumph is for good people to do nothing.
--Edmund Burke

On 11/2/2020 11:50 AM, Richard Turner wrote:
Here is the what’s new info:
What's New in JAWS, ZoomText, and Fusion 2021 Public Beta
Thank you for participating in the JAWS, ZoomText, and Fusion 2021 public beta testing. This page provides all the necessary details that you need to know and at the end of the page, you will find links to download JAWS, ZoomText, or Fusion 2021 Beta now. Please take a few moments to review this information and take advantage of the beta report form link to provide Freedom Scientific your feedback during the public beta.

* FSCast web page<https://blog.freedomscientific.com/archive-of-fsopenline-from-august-2020/>, provides demonstrations of the new and exciting features in the upcoming 2021 release.
* New Features in 2021<https://support.freedomscientific.com/Downloads/JAWS/JAWSPublicBeta#Features>
* Enhancements in JAWS 2021 Public Beta<https://support.freedomscientific.com/Downloads/JAWS/JAWSPublicBeta#Enhancements>, to review changes made in the latest public beta release.
* Download the public betas<https://support.freedomscientific.com/Downloads/JAWS/JAWSPublicBeta#Download>
* Beta Report Form<https://support.freedomscientific.com/Forms/FSBetaReport>
Quick Notes About the Public Beta
Thank you for your help during the public beta period. Please note that this is beta software, and its accuracy and reliability are not guaranteed. You should not rely exclusively on the beta software for any reason.

* This 2021 public beta is available in English, Spanish, German, French, French Canadian, Dutch, Hebrew, Brazilian Portuguese, Russian, Arabic, Danish, Hungarian, Swedish, Italian, Norwegian, and Finnish.
* Please note that while the final release of JAWS, ZoomText, and Fusion 2021 will be a Software Maintenance Agreement (SMA) upgrade, this public beta version will run for anyone with a license that provides access to JAWS or Fusion 2020.
* If you do not have JAWS or Fusion 2020 authorization, you can still install the public beta version and run it using 40-Minute Demo mode.
* This public beta version will expire later this year. To use JAWS, ZoomText, or Fusion without interruption, you must continue to update to later versions of the public beta and then to the final release.
* You do not have to remove earlier versions of the software to install the 2021 public beta. Your previous versions will continue to function when you have 2021 installed, just as each new major version release of the software has in the past.
Technical Support During the Public Beta
While in public beta, general technical support of JAWS, ZoomText, or Fusion 2021 is not available using our direct support phone lines or email. However, you may use normal support lines in order to resolve any problems you experience related to installation or authorization using the Public Beta. For all other issues you may discover, we ask that you send feedback directly to Freedom Scientific using the Beta Report Form<https://support.freedomscientific.com/Forms/FSBetaReport> web page. Please bookmark the report page in your web browser so that you can easily locate it if you need technical assistance. Also, please submit one problem per report.
If reporting issues with Microsoft Office, please include the full version number. For example, 16.0.10730.20102. To locate this information, press ALT+F, D, A from within Office.
New Features Added in JAWS, ZoomText, and Fusion 2021
PictureSmart Improvements
Introduced in JAWS and Fusion 2019, Picture Smart allows you to choose a photo and submit it to be analyzed. A description of the image is then displayed in the Results Viewer. To use Picture Smart, press INSERT+SPACEBAR, followed by P to activate the Picture Smart layer. You can then press A to describe a photo acquired from the PEARL camera or a flatbed scanner, F to describe a selected image file in Windows Explorer, C to describe the current control, or B to describe an image on the Windows Clipboard.
JAWS and Fusion 2021 continues to expand this feature by offering several improvements including:

* Describing images on web pages: If focused on an image that is part of a web page, such as a photo on Facebook, pressing INSERT+SPACEBAR, P followed by C now describes the photo.
* Submitting images to multiple services to help improve accuracy: By default, images are submitted to Microsoft for analyzing. However, the Results Viewer now contains a More Results link which submits the image again to additional services for analyzing and displays an updated description. You can also add SHIFT to a Picture Smart command to use multiple services. For example, INSERT+SPACEBAR, P followed by SHIFT+F, SHIFT+C, or SHIFT+B.
* Using Picture Smart in multiple languages: If you are using JAWS or Fusion in a language other than English and you attempt to use Picture Smart, JAWS and Fusion will use machine translation to display descriptions in the particular language. You can also manually choose from 38 languages for displaying results, configurable using the new Picture Smart Language option in Settings Center.
Please note that these changes, especially the machine translation for other languages, is still experimental, so things may not always work as expected. Results will improve as we continue refining this functionality.
For more information on Picture Smart, press INSERT+SPACEBAR, P followed by QUESTION MARK or refer to the Picture Smart topic in the JAWS help.
OCR Text Directly into a Word Document
The Convenient OCR (Optical Character Recognition) feature has been enhanced to support sending recognized text directly to Word. Convenient OCR enables you to access images containing text that is part of the image and displays this information in the Results Viewer. This includes onscreen images such as the graphical setup screen for an application, an inaccessible PDF opened in Adobe Reader, a currently selected image file in Windows Explorer, or a document acquired by the PEARL camera or a flatbed scanner.
If Microsoft Office is installed on your system, you can now:

* Use the new command INSERT+SPACEBAR, O followed by R to perform OCR on a selected image file in File Explorer or the Desktop and place the recognized text directly into a Word document. You can also press the APPLICATIONS key and choose Convenient OCR to Word with JAWS or Fusion from the context menu.
* Use the new Open in Word link that appears at the top of the Results Viewer once the OCR process is complete.
For more information about using Convenient OCR, press INSERT+SPACEBAR, O followed by QUESTION MARK or refer to the Convenient OCR topic in the JAWS help.
New Voice Assistant to Help with Various JAWS, ZoomText, and Fusion Commands and Features
The new Voice Assistant provides a way to interact with JAWS, ZoomText, and Fusion in Windows 10 using speech input. Supported languages include English, Dutch, German, Spanish, and French. Ask it to help you out with various JAWS or ZoomText features using natural speech. This means that the same action can be performed by more than one similar phrase instead of a single predefined voice command. For instance, to launch JAWS Settings Center, you could say "Settings Center" or "change settings." Unlike keyboard shortcuts, which can be hard to remember, natural voice commands are an easier way to interact with the JAWS or ZoomText software. Using voice input to control JAWS or ZoomText can also benefit users with certain conditions which prevent them from using a keyboard effectively.
The JAWS Voice Assistant uses your computer's internal microphone or you can talk to it using an external microphone or headset. To tell the Voice Assistant to begin listening for a specific command, there are three options:

* Press the key combination, INSERT+ALT+SPACEBAR (CAPS LOCK+ALT+SPACEBAR for ZoomText and Fusion).
* Speak a specific wake word which alerts the software to begin listening for a voice command, similar to using an Alexa or Google Home device. The wake word is "Sharky" for JAWS and "Zoomy" for ZoomText and Fusion. Speak this word followed by a specific JAWS or ZoomText command, such as, "Sharky, list links," or "Zoomy, increase zoom level."
Note: The wake word is not available if you are using a Bluetooth microphone. In this case, you must use the keystroke before speaking the voice command.

* From the JAWS main window, press ALT+U to open the Utilities menu, expand the Voice Assistant submenu, and then select Talk to JAWS. From the ZoomText or Fusion main window, select Talk to ZoomText.
When the Voice Assistant starts listening for a voice command, a short audio indicator plays, and a visual indicator is displayed. After hearing a voice command, a different audio indicator plays until the command is processed. After processing, the visual indicator is removed, a different, short, audio indicator plays, and the desired JAWS or ZoomText action is performed.
If the Voice Assistant does not hear anything, the message, "Sorry, I didn’t hear anything" is spoken. If the Voice Assistant does not understand or if the voice command is not supported, the message, "Sorry, I didn’t catch that" is spoken.
Note: Since all voice recognition processing is performed over the Internet using Microsoft Services in the cloud, there will be a slight delay depending on your connection. Be patient and experiment with different commands. This is a new technology being added to our software products and will continue to change and evolve over time. We welcome your suggestions and feedback.
To turn off the Voice Assistant or change other options, such as whether or not JAWS or ZoomText listens for the wake word or to turn off the sounds, do one of the following:

* For JAWS, open the JAWS Utilities menu, expand the Voice Assistant submenu, and then select Settings.
* For ZoomText or Fusion, select the Tools tab, press DOWN ARROW on the Voice Assistant drop down button, and select Settings.
To learn more and to view a full list of voice commands for specific actions, say "Sharky, help," or "Zoomy, help." You can also select Getting Started from the Voice Assistant menu.
Here are a few commands you can try to help you get started.
For JAWS (Remember to say "Sharky" or press INSERT+ALT+SPACEBAR before speaking each command):

* Help
* Talk faster
* Talk slower
* Change settings
* Command search
* What time is it
* OCR PDF
* List links
* List headings
* List spelling errors
For ZoomText or Fusion (Remember to say "Zoomy" or press CAPS LOCK+ALT+SPACEBAR before speaking each command):

* Increase zoom level
* Zoom out
* Set zoom level to 5
* Where is my focus
* What time is it
* Activate speech
* Talk faster
* Open Reader app view
* Launch finder
* Change the color enhancement scheme
Improved Microsoft Teams Support

* If you press ENTER on a document in the Files list which opens the inaccessible document viewer, you can now press ESC to return to the files list. You are also prompted to use the SHIFT+F10 context menu and open the document in the desktop application, which is the suggested method.
* You can now press ALT+1 through 5 to go directly to the first five tab pages.
* Pressing ALT+LEFT ARROW now automatically activates the back button from anywhere in Teams.
* You can now press ALT+H to hang up a call in progress.
* You can now press ALT+T to set focus to the Teams tree view, if visible. Note that it is usually only visible if CTRL+3 has been pressed to show the teams and channels list. The screen should also be maximized to ensure this control is visible.
* Pressing ALT+R now raises or lowers your hand in a meeting.
Teams also allows you to show meetings and calls in separate windows with fewer controls. To do this, press CTRL+COMMA to open Preferences and select the check box labeled: "Turn on new meeting experience (New meetings and calls will open in separate windows. Requires restarting Teams.)" While JAWS specific keystrokes for meetings and calls will not work in this split mode, Microsoft has their own set of keystrokes you can review by pressing CTRL+PERIOD.
New Keystroke for Changing the Punctuation Level
You can now press INSERT+SHIFT+2 on the number row to cycle through the four punctuation levels which controls how much punctuation JAWS and Fusion speak while reading. The available levels are None, Some, Most, and All. Similar to toggling Screen Echo (INSERT+S) or Typing Echo (INSERT+2), the punctuation level will revert back to the previous setting when JAWS or Fusion is restarted. To permanently set a punctuation level, use the JAWS Startup Wizard or Settings Center.
Announce Most Recent Windows Notification
You can now perform the new layered command INSERT+SPACEBAR followed by N to have JAWS repeat the last notification that was spoken. Notifications include an incoming Teams or Skype call, a recent Zoom message, a new email in Outlook, and more. If you use a Focus braille display, you can also press RIGHT SHIFT+N (DOTS 1-3-4-5). To view and manage all your Windows notifications, use the Microsoft keystroke WINDOWS Key+A.
FS Support Tool for Gathering System Information
The FS Support Tool is a new utility that collects information about your computer and sends a report to our Technical Support and Software Development teams to help us troubleshoot any issues you may be experiencing while running JAWS, ZoomText, or Fusion. You will typically be asked to run this utility during a technical support session if it is determined that additional details about your system are needed. Some information that is collected includes:

* System information such as processor, RAM, operating system, architecture, and more
* Event logs
* Version of Adobe Reader (if installed)
* Versions of all installed web browsers
* Information on installed Microsoft Office applications
* Crash dumps
* Installation logs
* Currently running system processes
* User settings
The FS Support Tool can be started from the Help menu in JAWS, or the Support menu in ZoomText or Fusion and guides you through collecting and submitting a report.
Announce Accessible Notification Events
By default, JAWS now automatically announces Windows generated accessible event notifications in both speech and braille. These types of notifications are found in a variety of places including business bars in Microsoft Office. If you do not want to hear these announcements, open Settings Center and clear the Enable Accessible Notification Events check box.
Enhancements in JAWS, ZoomText, and Fusion 2021 Public Beta 3
The following is a list of improvements made between Public Beta 2 and Public Beta 3. Note that while many customer-reported enhancements are included in this release, the following is a list of more notable changes.
Enhancements in JAWS 2021 and Fusion 2021 Public Beta 3

* Added the ability for Sharky to tell you a joke, currently only available in the English Version and for JAWS. Coming soon to other languages.
* Removed volume change announcements that some users reported hearing in Public Beta 2 when using certain keyboards and headsets with multimedia controls.
* In response to customer feedback, we have moved the link to open Convenient OCR results directly in Word to the bottom of the results window rather than the top to make it less distracting.
* For Voice Assistant in the German Version of JAWS and ZoomText, the word "hey" has been added to the wake words Sharky and Zoomy. Therefore, you now open Voice Assistant by saying "Hey Sharky" or "Hey Zoomy."
* Improved the results returned for Voice Assistant in German, which was based on customer feedback.
* Resolved a problem seen in Notepad where the flashing cursor on a braille display was blinking faster than normal after selecting all text in a short document. This also made it difficult to read flash messages on the display.
* Updated Voice Assistant so you can now say "settings center" or "quick settings" to access those utilities.
* Resolved a reported issue when using the new Braille Panning feature which helps avoid blank spaces on the display. When moving in HTML or the Virtual buffer, there were certain edit controls in the Chrome and Edge browsers where text was not being displayed as expected when panning.
* Resolved a reported issue in Outlook where JAWS was not echoing text as expected when typing in the body of a new message with Typing Echo set to Words.
* Removed the announcement of Tutor Messages in Microsoft Office Ribbons as they were very verbose when attempting to navigate.
* When opening a message in Outlook, resolved a reported issue where JAWS would not always start reading from the top if it has previously been opened. It would often start reading from the previous location where you stopped reading the last time.
* Resolved an issue in MS Mail where JAWS was reporting list start and end info for each item in a list.
* Users can now use Voice Assistant to Toggle certain features of JAWS and Fusion. Screen Shade, Audio Ducking, Speech on Demand, and Virtual PC Cursor can all be toggled if you say the word toggle, followed by the feature. And in the December Update of 2021, we will make it so you can just say the name of the feature, and it will toggle the state and avoid the need for the word toggle.
* Resolved issues for the Picture Smart Feature where the "more results" link in the Results Viewer, was not properly getting more results and displaying them as expected.
* Updated the Help for Voice Assistant by removing and adding some commands for the current update.
* Resolved an issue when selecting all text (CTRL+A) in a large Word document. This action would cause JAWS to hang for several seconds.
* Resolved a reported issue where exporting your Settings, could cause instability as you navigated the dialogs while using this feature in JAWS.
* Resolved an issue where JAWS would not remain in Forms Mode, while trying to compose email messages in OE Classic.
* Resolved several issues related to migrating settings from previous versions of JAWS to JAWS 2021.
* Resolved issues for customers reporting that JAWS did not recognize ScaleRichView controls used in certain editors. This custom window class will be recognized by default in JAWS and Fusion.
* Resolved an issue reported where braille was not tracking to the Navigation Bar in Outlook 365 or Outlook 2016 when pressing F6.
* Additional User Settings are collected when running the FS Support Tool. This will help Technical Support to gather all the relevant data to help solve customer issues.
* JAWS would leave Forms Mode and the Virtual Cursor would be on when creating an email in Thunderbird Email. This occurred when navigating with arrow keys.
* Resolved an issue where JAWS was not reading the Auto Complete options in the Chrome Address bar.
* Increased the size of the Speech History Buffer to allow for 500 strings rather than just 50 when you press INSERT+SPACE, H to review the most recent strings sent to the synthesizer.
* The feature "Keyboard Lock" has been added to JAWS Command Search. To activate it, press INSERT+SPACE, L. This locks the keyboard and only allows informational keystrokes to be used. To find the keystroke using JAWS Command Search, type the word "lock."
* Resolved reported issues with early public beta versions of 2021 where third-party scripts were not compiling. This was an issue when using WordPerfect and Quattro Pro.
* Updated braille drivers provided by Papenmeire.
* Resolved reported issue in Power Point 365 in the Notes Area of a slide where JAWS was saying graphic while navigating text in the note.
Enhancements in Fusion 2021 Public Beta 3

* Resolved an issue when composing an email in Outlook where tracking by Fusion in the magnified view would fail. This occurred if you first selected text, and then started typing to replace it.
* Resolved an issue where the Focus highlight is not tracking in Office Ribbons when JAWS Virtual Ribbon is enabled.
* Resolved an issue where Braille Viewer and Text Viewer were not remaining persistent and restarting after rebooting. They should stay active until the users shuts them off in the future.
Enhancements in ZoomText 2021 Public Beta 3

* Resolved an issue in Mozilla Firefox 82 where ZoomText Focus Enhancement was failing to track as you read while navigating in Firefox.
* Resolved a Voice Assistant issue when trying to increase or decrease magnification to a Fractional Level. For example, asking Zoomy to set Magnification to 1.2, resulted in getting 12X. the decimal point was being excluded.
* Resolved an issue where ZoomText speech would not stop when saying a Voice Assistant command. The feature was designed to interrupt speech.
* Resolved an issue in the Outlook Inbox when your Windows Display Setting Zoom Level is higher than 100%, and you navigate the inbox. The view is shifted to the right as you navigate making it impossible to see the left edge of the window.



Richard
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

Live long and prosper 🖖

Check out my web site at: www.turner42.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.turner42.com%2F&data=02%7C01%7C%7Ca7d9f9bf0b1d49f7f4e208d7a1e6e84d%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637155885424004847&sdata=GAS0RAqWfHdt9hOSucJNEOC55%2BzEXVlKjLICjbY0SJE%3D&reserved=0>





moderated Jaws 2021 public beta 3 is live

Richard Turner
 

Here is the what’s new info:

What's New in JAWS, ZoomText, and Fusion 2021 Public Beta

Thank you for participating in the JAWS, ZoomText, and Fusion 2021 public beta testing. This page provides all the necessary details that you need to know and at the end of the page, you will find links to download JAWS, ZoomText, or Fusion 2021 Beta now. Please take a few moments to review this information and take advantage of the beta report form link to provide Freedom Scientific your feedback during the public beta.

Quick Notes About the Public Beta

Thank you for your help during the public beta period. Please note that this is beta software, and its accuracy and reliability are not guaranteed. You should not rely exclusively on the beta software for any reason.

  • This 2021 public beta is available in English, Spanish, German, French, French Canadian, Dutch, Hebrew, Brazilian Portuguese, Russian, Arabic, Danish, Hungarian, Swedish, Italian, Norwegian, and Finnish.
  • Please note that while the final release of JAWS, ZoomText, and Fusion 2021 will be a Software Maintenance Agreement (SMA) upgrade, this public beta version will run for anyone with a license that provides access to JAWS or Fusion 2020.
  • If you do not have JAWS or Fusion 2020 authorization, you can still install the public beta version and run it using 40-Minute Demo mode.
  • This public beta version will expire later this year. To use JAWS, ZoomText, or Fusion without interruption, you must continue to update to later versions of the public beta and then to the final release.
  • You do not have to remove earlier versions of the software to install the 2021 public beta. Your previous versions will continue to function when you have 2021 installed, just as each new major version release of the software has in the past.

Technical Support During the Public Beta

While in public beta, general technical support of JAWS, ZoomText, or Fusion 2021 is not available using our direct support phone lines or email. However, you may use normal support lines in order to resolve any problems you experience related to installation or authorization using the Public Beta. For all other issues you may discover, we ask that you send feedback directly to Freedom Scientific using the Beta Report Form web page. Please bookmark the report page in your web browser so that you can easily locate it if you need technical assistance. Also, please submit one problem per report.

If reporting issues with Microsoft Office, please include the full version number. For example, 16.0.10730.20102. To locate this information, press ALT+F, D, A from within Office.

New Features Added in JAWS, ZoomText, and Fusion 2021

PictureSmart Improvements

Introduced in JAWS and Fusion 2019, Picture Smart allows you to choose a photo and submit it to be analyzed. A description of the image is then displayed in the Results Viewer. To use Picture Smart, press INSERT+SPACEBAR, followed by P to activate the Picture Smart layer. You can then press A to describe a photo acquired from the PEARL camera or a flatbed scanner, F to describe a selected image file in Windows Explorer, C to describe the current control, or B to describe an image on the Windows Clipboard.

JAWS and Fusion 2021 continues to expand this feature by offering several improvements including:

  • Describing images on web pages: If focused on an image that is part of a web page, such as a photo on Facebook, pressing INSERT+SPACEBARP followed by C now describes the photo.
  • Submitting images to multiple services to help improve accuracy: By default, images are submitted to Microsoft for analyzing. However, the Results Viewer now contains a More Results link which submits the image again to additional services for analyzing and displays an updated description. You can also add SHIFT to a Picture Smart command to use multiple services. For example, INSERT+SPACEBARP followed by SHIFT+FSHIFT+C, or SHIFT+B.
  • Using Picture Smart in multiple languages: If you are using JAWS or Fusion in a language other than English and you attempt to use Picture Smart, JAWS and Fusion will use machine translation to display descriptions in the particular language. You can also manually choose from 38 languages for displaying results, configurable using the new Picture Smart Language option in Settings Center.

Please note that these changes, especially the machine translation for other languages, is still experimental, so things may not always work as expected. Results will improve as we continue refining this functionality.

For more information on Picture Smart, press INSERT+SPACEBARP followed by QUESTION MARK or refer to the Picture Smart topic in the JAWS help.

OCR Text Directly into a Word Document

The Convenient OCR (Optical Character Recognition) feature has been enhanced to support sending recognized text directly to Word. Convenient OCR enables you to access images containing text that is part of the image and displays this information in the Results Viewer. This includes onscreen images such as the graphical setup screen for an application, an inaccessible PDF opened in Adobe Reader, a currently selected image file in Windows Explorer, or a document acquired by the PEARL camera or a flatbed scanner.

If Microsoft Office is installed on your system, you can now:

  • Use the new command INSERT+SPACEBARO followed by R to perform OCR on a selected image file in File Explorer or the Desktop and place the recognized text directly into a Word document. You can also press the APPLICATIONS key and choose Convenient OCR to Word with JAWS or Fusion from the context menu.
  • Use the new Open in Word link that appears at the top of the Results Viewer once the OCR process is complete.

For more information about using Convenient OCR, press INSERT+SPACEBARO followed by QUESTION MARK or refer to the Convenient OCR topic in the JAWS help.

New Voice Assistant to Help with Various JAWS, ZoomText, and Fusion Commands and Features

The new Voice Assistant provides a way to interact with JAWS, ZoomText, and Fusion in Windows 10 using speech input. Supported languages include English, Dutch, German, Spanish, and French. Ask it to help you out with various JAWS or ZoomText features using natural speech. This means that the same action can be performed by more than one similar phrase instead of a single predefined voice command. For instance, to launch JAWS Settings Center, you could say "Settings Center" or "change settings." Unlike keyboard shortcuts, which can be hard to remember, natural voice commands are an easier way to interact with the JAWS or ZoomText software. Using voice input to control JAWS or ZoomText can also benefit users with certain conditions which prevent them from using a keyboard effectively.

The JAWS Voice Assistant uses your computer's internal microphone or you can talk to it using an external microphone or headset. To tell the Voice Assistant to begin listening for a specific command, there are three options:

  • Press the key combination, INSERT+ALT+SPACEBAR (CAPS LOCK+ALT+SPACEBAR for ZoomText and Fusion).
  • Speak a specific wake word which alerts the software to begin listening for a voice command, similar to using an Alexa or Google Home device. The wake word is "Sharky" for JAWS and "Zoomy" for ZoomText and Fusion. Speak this word followed by a specific JAWS or ZoomText command, such as, "Sharky, list links," or "Zoomy, increase zoom level."

Note: The wake word is not available if you are using a Bluetooth microphone. In this case, you must use the keystroke before speaking the voice command.

  • From the JAWS main window, press ALT+U to open the Utilities menu, expand the Voice Assistant submenu, and then select Talk to JAWS. From the ZoomText or Fusion main window, select Talk to ZoomText.

When the Voice Assistant starts listening for a voice command, a short audio indicator plays, and a visual indicator is displayed. After hearing a voice command, a different audio indicator plays until the command is processed. After processing, the visual indicator is removed, a different, short, audio indicator plays, and the desired JAWS or ZoomText action is performed.

If the Voice Assistant does not hear anything, the message, "Sorry, I didn’t hear anything" is spoken. If the Voice Assistant does not understand or if the voice command is not supported, the message, "Sorry, I didn’t catch that" is spoken.

Note: Since all voice recognition processing is performed over the Internet using Microsoft Services in the cloud, there will be a slight delay depending on your connection. Be patient and experiment with different commands. This is a new technology being added to our software products and will continue to change and evolve over time. We welcome your suggestions and feedback.

To turn off the Voice Assistant or change other options, such as whether or not JAWS or ZoomText listens for the wake word or to turn off the sounds, do one of the following:

  • For JAWS, open the JAWS Utilities menu, expand the Voice Assistant submenu, and then select Settings.
  • For ZoomText or Fusion, select the Tools tab, press DOWN ARROW on the Voice Assistant drop down button, and select Settings.

To learn more and to view a full list of voice commands for specific actions, say "Sharky, help," or "Zoomy, help." You can also select Getting Started from the Voice Assistant menu.

Here are a few commands you can try to help you get started.

For JAWS (Remember to say "Sharky" or press INSERT+ALT+SPACEBAR before speaking each command):

  • Help
  • Talk faster
  • Talk slower
  • Change settings
  • Command search
  • What time is it
  • OCR PDF
  • List links
  • List headings
  • List spelling errors

For ZoomText or Fusion (Remember to say "Zoomy" or press CAPS LOCK+ALT+SPACEBAR before speaking each command):

  • Increase zoom level
  • Zoom out
  • Set zoom level to 5
  • Where is my focus
  • What time is it
  • Activate speech
  • Talk faster
  • Open Reader app view
  • Launch finder
  • Change the color enhancement scheme

Improved Microsoft Teams Support

  • If you press ENTER on a document in the Files list which opens the inaccessible document viewer, you can now press ESC to return to the files list. You are also prompted to use the SHIFT+F10 context menu and open the document in the desktop application, which is the suggested method.
  • You can now press ALT+1 through 5 to go directly to the first five tab pages.
  • Pressing ALT+LEFT ARROW now automatically activates the back button from anywhere in Teams.
  • You can now press ALT+H to hang up a call in progress.
  • You can now press ALT+T to set focus to the Teams tree view, if visible. Note that it is usually only visible if CTRL+3 has been pressed to show the teams and channels list. The screen should also be maximized to ensure this control is visible.
  • Pressing ALT+R now raises or lowers your hand in a meeting.

Teams also allows you to show meetings and calls in separate windows with fewer controls. To do this, press CTRL+COMMA to open Preferences and select the check box labeled: "Turn on new meeting experience (New meetings and calls will open in separate windows. Requires restarting Teams.)" While JAWS specific keystrokes for meetings and calls will not work in this split mode, Microsoft has their own set of keystrokes you can review by pressing CTRL+PERIOD.

New Keystroke for Changing the Punctuation Level

You can now press INSERT+SHIFT+2 on the number row to cycle through the four punctuation levels which controls how much punctuation JAWS and Fusion speak while reading. The available levels are None, Some, Most, and All. Similar to toggling Screen Echo (INSERT+S) or Typing Echo (INSERT+2), the punctuation level will revert back to the previous setting when JAWS or Fusion is restarted. To permanently set a punctuation level, use the JAWS Startup Wizard or Settings Center.

Announce Most Recent Windows Notification

You can now perform the new layered command INSERT+SPACEBAR followed by N to have JAWS repeat the last notification that was spoken. Notifications include an incoming Teams or Skype call, a recent Zoom message, a new email in Outlook, and more. If you use a Focus braille display, you can also press RIGHT SHIFT+N (DOTS 1-3-4-5). To view and manage all your Windows notifications, use the Microsoft keystroke WINDOWS Key+A.

FS Support Tool for Gathering System Information

The FS Support Tool is a new utility that collects information about your computer and sends a report to our Technical Support and Software Development teams to help us troubleshoot any issues you may be experiencing while running JAWS, ZoomText, or Fusion. You will typically be asked to run this utility during a technical support session if it is determined that additional details about your system are needed. Some information that is collected includes:

  • System information such as processor, RAM, operating system, architecture, and more
  • Event logs
  • Version of Adobe Reader (if installed)
  • Versions of all installed web browsers
  • Information on installed Microsoft Office applications
  • Crash dumps
  • Installation logs
  • Currently running system processes
  • User settings

The FS Support Tool can be started from the Help menu in JAWS, or the Support menu in ZoomText or Fusion and guides you through collecting and submitting a report.

Announce Accessible Notification Events

By default, JAWS now automatically announces Windows generated accessible event notifications in both speech and braille. These types of notifications are found in a variety of places including business bars in Microsoft Office. If you do not want to hear these announcements, open Settings Center and clear the Enable Accessible Notification Events check box.

Enhancements in JAWS, ZoomText, and Fusion 2021 Public Beta 3

The following is a list of improvements made between Public Beta 2 and Public Beta 3. Note that while many customer-reported enhancements are included in this release, the following is a list of more notable changes.

Enhancements in JAWS 2021 and Fusion 2021 Public Beta 3

  • Added the ability for Sharky to tell you a joke, currently only available in the English Version and for JAWS. Coming soon to other languages.
  • Removed volume change announcements that some users reported hearing in Public Beta 2 when using certain keyboards and headsets with multimedia controls.
  • In response to customer feedback, we have moved the link to open Convenient OCR results directly in Word to the bottom of the results window rather than the top to make it less distracting.
  • For Voice Assistant in the German Version of JAWS and ZoomText, the word "hey" has been added to the wake words Sharky and Zoomy. Therefore, you now open Voice Assistant by saying "Hey Sharky" or "Hey Zoomy."
  • Improved the results returned for Voice Assistant in German, which was based on customer feedback.
  • Resolved a problem seen in Notepad where the flashing cursor on a braille display was blinking faster than normal after selecting all text in a short document. This also made it difficult to read flash messages on the display.
  • Updated Voice Assistant so you can now say "settings center" or "quick settings" to access those utilities.
  • Resolved a reported issue when using the new Braille Panning feature which helps avoid blank spaces on the display. When moving in HTML or the Virtual buffer, there were certain edit controls in the Chrome and Edge browsers where text was not being displayed as expected when panning.
  • Resolved a reported issue in Outlook where JAWS was not echoing text as expected when typing in the body of a new message with Typing Echo set to Words.
  • Removed the announcement of Tutor Messages in Microsoft Office Ribbons as they were very verbose when attempting to navigate.
  • When opening a message in Outlook, resolved a reported issue where JAWS would not always start reading from the top if it has previously been opened. It would often start reading from the previous location where you stopped reading the last time.
  • Resolved an issue in MS Mail where JAWS was reporting list start and end info for each item in a list.
  • Users can now use Voice Assistant to Toggle certain features of JAWS and Fusion. Screen Shade, Audio Ducking, Speech on Demand, and Virtual PC Cursor can all be toggled if you say the word toggle, followed by the feature. And in the December Update of 2021, we will make it so you can just say the name of the feature, and it will toggle the state and avoid the need for the word toggle.
  • Resolved issues for the Picture Smart Feature where the "more results" link in the Results Viewer, was not properly getting more results and displaying them as expected.
  • Updated the Help for Voice Assistant by removing and adding some commands for the current update.
  • Resolved an issue when selecting all text (CTRL+A) in a large Word document. This action would cause JAWS to hang for several seconds.
  • Resolved a reported issue where exporting your Settings, could cause instability as you navigated the dialogs while using this feature in JAWS.
  • Resolved an issue where JAWS would not remain in Forms Mode, while trying to compose email messages in OE Classic.
  • Resolved several issues related to migrating settings from previous versions of JAWS to JAWS 2021.
  • Resolved issues for customers reporting that JAWS did not recognize ScaleRichView controls used in certain editors. This custom window class will be recognized by default in JAWS and Fusion.
  • Resolved an issue reported where braille was not tracking to the Navigation Bar in Outlook 365 or Outlook 2016 when pressing F6.
  • Additional User Settings are collected when running the FS Support Tool. This will help Technical Support to gather all the relevant data to help solve customer issues.
  • JAWS would leave Forms Mode and the Virtual Cursor would be on when creating an email in Thunderbird Email. This occurred when navigating with arrow keys.
  • Resolved an issue where JAWS was not reading the Auto Complete options in the Chrome Address bar.
  • Increased the size of the Speech History Buffer to allow for 500 strings rather than just 50 when you press INSERT+SPACE, H to review the most recent strings sent to the synthesizer.
  • The feature "Keyboard Lock" has been added to JAWS Command Search. To activate it, press INSERT+SPACE, L. This locks the keyboard and only allows informational keystrokes to be used. To find the keystroke using JAWS Command Search, type the word "lock."
  • Resolved reported issues with early public beta versions of 2021 where third-party scripts were not compiling. This was an issue when using WordPerfect and Quattro Pro.
  • Updated braille drivers provided by Papenmeire.
  • Resolved reported issue in Power Point 365 in the Notes Area of a slide where JAWS was saying graphic while navigating text in the note.

Enhancements in Fusion 2021 Public Beta 3

  • Resolved an issue when composing an email in Outlook where tracking by Fusion in the magnified view would fail. This occurred if you first selected text, and then started typing to replace it.
  • Resolved an issue where the Focus highlight is not tracking in Office Ribbons when JAWS Virtual Ribbon is enabled.
  • Resolved an issue where Braille Viewer and Text Viewer were not remaining persistent and restarting after rebooting. They should stay active until the users shuts them off in the future.

Enhancements in ZoomText 2021 Public Beta 3

  • Resolved an issue in Mozilla Firefox 82 where ZoomText Focus Enhancement was failing to track as you read while navigating in Firefox.
  • Resolved a Voice Assistant issue when trying to increase or decrease magnification to a Fractional Level. For example, asking Zoomy to set Magnification to 1.2, resulted in getting 12X. the decimal point was being excluded.
  • Resolved an issue where ZoomText speech would not stop when saying a Voice Assistant command. The feature was designed to interrupt speech.
  • Resolved an issue in the Outlook Inbox when your Windows Display Setting Zoom Level is higher than 100%, and you navigate the inbox. The view is shifted to the right as you navigate making it impossible to see the left edge of the window.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

Live long and prosper 🖖

 

Check out my web site at: www.turner42.com

 


moderated Re: using jaws to work at a call centre as an incoming customer service agent

Afik Souffir <afik.souffir@...>
 

 

Yes, it work fine with MicroSip software and SIP server.

 

I did it quiet well.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Monday, November 2, 2020 6:20 PM
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-
Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use.  Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.

In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.

Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out.  It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: using jaws to work at a call centre as an incoming customer service agent

 

On Mon, Nov 2, 2020 at 09:06 AM, Larry Gassman wrote:

JAWS will work, but the degree to which it will function depends largely on the software being used.

If your call center has anyone who can script for JAWS, it would be a good idea to have them look at your company software to see if it works well with JAWS.

-
Having been in the position of having to assess this exact situation in the past, it cannot be overstated enough that someone familiar with JAWS needs to, at a very minimum, see how it works with all software the employee is expected to use.  Call centers are very fast-paced environments, and you really can't afford to have things work perfectly 96% of the time.

In addition, and this was a problem at the company I was working with for the client I was working with, a significant amount of the software they were using was custom and not web-browser-based, and all of that had to be custom scripted.

Provided everyone knows that the effort to get you up and running could (note: could) be extensive, and everyone's willing to commit to doing the necessary slogging, there's no reason it couldn't work out.  It did for the client to whom I make indirect reference because the company was committed to her and to the expense (and in this case it was significant) of having all the custom JAWS scripting done to allow her to be successful in that role.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: using jaws to work at a call centre as an incoming customer service agent

paul lemm
 

Hi,

 

I’ve worked in a few different call centres using Jaws.  There are tons of different phone software that companies use these days, I’ve worked with a couple and they are often web based programs, so tend to work well with Jaws in general without any adaptations being required, but as someone else mentioned it really just depends on which software system they are using. the phone software is usually used for making calls and transferring calls to other agents. Most modern call centres also require you to input  a code or select an option at the end of the call to specify what type of call it was, also if you need to take yourself out of an available ‘ready to take another call state’ you do this through the software, inputting a code or selecting an option which specifies why you are inactive, this stops further calls coming through to you, but also allows a manager to see who in the centre is free and who isn’t and why they aren’t available, as you might be on a break, doing some admin etc, if these are web based programs this is all normally pretty accessible with Jaws. Regarding taking calls, some contact centres still have a physical handset where you press something to accept the incoming call or you select answer on the phone software, others just send the next call straight to you. Normally with the latter you receive a beep (or something similar through the headset to signify that a call is just about to come through’. Without actually physically trying the phone software you won’t know how well it works with Jaws until that point.  I’ve mainly worked in sales, so there is usually a bookings system you will use to book in whatever you are selling, whether it is a sales role or not, there will probably be an internal system they use  which you will need to interact with to access customer data, so you will also need to find out if that is accessible with Jaws. In my last job the bookings system was also  a web based program so again jaws worked well with their software. If   the phone or bookings system are web based programs I found without a shadow of a doubt the most useful jaws  tool is place markers, if you haven’t used these already I’d recommend  playing around with adding them to web pages on your personal  PC to get used to using them, but basically you put them wherever you want on the page and then you can quickly navigate to that location. If their systems are web based programs if you add place markers you will  be able to more quickly navigate their software, or at least that’s what I personally found anyway. Good luck with the new job, as mentioned I’ve worked in various contact centres  since losing my sight and if they have good software then it’s a job which can be done well using Jaws. if you have any more questions, if I can answer them I will be happy to help if I can.

 

Paul Lemm

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Hank William Merchant
Sent: 02 November 2020 14:00
To: main@jfw.groups.io
Subject: Re: using jaws to work at a call centre as an incoming customer service agent

 

 

Good morning,

 

Does anyone maybe know if Jaws2020 will work successfully with a incoming

call centre Windows software that automatically sends the next

incoming call to the next available customer service agent and automatically at the same time answers that next incoming call by sending that next incoming customer inquiry   directly to the headset of the next available customer sservice agent?

 

Does anyone maybe know how this answering automatically incoming calls

call centre Windows software lets a customer sservice agent who is

using Jaws know they are the one that has the next incoming call and that

they, the jaws user customer service agent are now talking live to the next

incoming customer call?

 

Any help I can maybe get with this would be so very

much appreciated as it looks very, very good that I might very soon be hired to work at a local call centre as an incoming customer service agent. Much, much thanks in advance for any help I can maybe get with this.

 

 

 

 

 

 

 

Kindest regards,

 

Hank


moderated Re: Screen Shade Will Not Turn Off

NFB Lab 4
 

Before you do a repair, but I offer a suggestion. I would suggest turning JAWS off and that would disable the screen shade. If it still looks like the screen shade is on, it may be that your monitor is turned off or the power cord is coming out from the back of your monitor. I would try that first then, try a different version of JAWS. See if the screen shed works properly there. As a final step and none of that working, I would then suggest a repair


On Nov 2, 2020, at 9:17 AM, Callum Stoneman via groups.io <callum.stoneman@...> wrote:

Thanks for your reply Dan. How would I run a repair?


moderated Re: Screen Shade Will Not Turn Off

Callum Stoneman
 

Thanks for your reply Dan. How would I run a repair?

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