Date   

moderated Re: Calling Microsoft accessibility

Sharon
 

Last Friday night and for several days I could reach no one.

I was on there for hours at a time.

I have not tried lately.

Up until then they would answer in a very short time, and I never ever had to wait longer than 20 minutes.

Sharon

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Thursday, October 8, 2020 3:50 PM
To: main@jfw.groups.io
Subject: Re: Calling Microsoft accessibility

 

Where is this "not taking phone calls" message coming up?  When I dialed 800-936-5900 just now I get the standard greeting.

Since I have nothing I need to take up with Microsoft related to accessibility I wasn't about to start stepping through menus, so I realize this could occur further in to the process.

But no one should be surprised at limited availability of any given resource during this time.  Sometimes multiple calls until you luck out and someone's answering is happening all over the place these days.  And that's not a defense of Microsoft, just an observation regarding life in the time of Covid-19 and limited staffing.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Calling Microsoft accessibility

 

Where is this "not taking phone calls" message coming up?  When I dialed 800-936-5900 just now I get the standard greeting.

Since I have nothing I need to take up with Microsoft related to accessibility I wasn't about to start stepping through menus, so I realize this could occur further in to the process.

But no one should be surprised at limited availability of any given resource during this time.  Sometimes multiple calls until you luck out and someone's answering is happening all over the place these days.  And that's not a defense of Microsoft, just an observation regarding life in the time of Covid-19 and limited staffing.
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

The purpose of education is not to validate ignorance but to overcome it.
       ~ Lawrence Krauss


moderated Re: Calling Microsoft accessibility

kevin meyers
 

Not the phone number. Yesterday and this morning when I called I kept getting the message they were not taking phone calls.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Thursday, October 8, 2020 10:48 AM
To: main@jfw.groups.io
Subject: Re: Calling Microsoft accessibility

 

Are you by chance asking for the phone number?

If so, it is 800-936-5900.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Thursday, October 8, 2020 8:17 AM
To: main@jfw.groups.io
Subject: Calling Microsoft accessibility

 

Thanks, Kevin


moderated Re: Calling Microsoft accessibility

Dan Longmore
 

Line is working today, Thursday, as usual.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Deb and the girls
Sent: Thursday, October 8, 2020 1:30 PM
To: main@jfw.groups.io
Subject: Re: Calling Microsoft accessibility

 

I called it yesterday and they are not taking phone calls at this  time.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Thursday, October 08, 2020 10:48 AM
To: main@jfw.groups.io
Subject: Re: Calling Microsoft accessibility

 

Are you by chance asking for the phone number?

If so, it is 800-936-5900.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Thursday, October 8, 2020 8:17 AM
To: main@jfw.groups.io
Subject: Calling Microsoft accessibility

 

Thanks, Kevin


moderated Re: narrated power points and JAWS

Ekstrand, Pamela A. -ND
 

Hi Cynthia,

 

I just had to complete a course for my job that sounds somewhat similar to what you and Robin describe.  I did use AIRA to assist in finding the button to navigate to the next screen.  Actually, once I maximized the particular window where the course contents were, I was able to navigate without many issues after that.  I was also able to access the imbedded buttons that brought up additional information using JAWS.

 

I have another one of these courses due by next week, so I don’t know if my experience will be different with that one.  These courses seem to notoriously have accessibility issues.

 

Pam

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce via groups.io
Sent: Thursday, October 8, 2020 2:18 PM
To: main@jfw.groups.io
Subject: Re: narrated power points and JAWS

 

Ha, good question, and I’m not convinced I can answer it well because I have never created one. So, Robin can probably explain better.

 

Essentially, it seems to be a series of power point slides that have a recorded narration. There are also buttons embedded in the slide sometimes to take you to other activities. Right now, I only hear the narration. I can’t read the text on the slide and cant navigate to any of the buttons to either go to activities or advance to the next slide.

 

Thanks, Robin, for your helpful comments – I will check them out.

 

Cynthia

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: October 8, 2020 2:25 PM
To: main@jfw.groups.io
Subject: Re: narrated power points and JAWS

 

What do you mean by “narrated powerpoints”?

 

 

image001.jpg

 

Zel Iscel

Disability Specialist

Inclusive World

Mobile: 0413813885

Email: zel@...

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Thursday, 8 October 2020 9:39 PM
To: main@jfw.groups.io
Subject: narrated power points and JAWS

 

Hi All,

 

I am using JAWS 2020, and my new university employer is requiring that I complete training modules in a couple of different areas. The on line modules were created by the e-learning branch of our institution, and they seem to use narrated power points a lot. I am sure it is possible that I am missing something, but I have tried to access these multiple times and can’t get beyond the introductory slide. The screen just seems to be blank. I used Chrome since tis is what they recommended, but I have tried others using other browsers.

 

Is there a way to move through these, or am I out of luck?

 

Thanks,

 

Cynthia


moderated Re: narrated power points and JAWS

Cynthia Bruce
 

Ha, good question, and I’m not convinced I can answer it well because I have never created one. So, Robin can probably explain better.

 

Essentially, it seems to be a series of power point slides that have a recorded narration. There are also buttons embedded in the slide sometimes to take you to other activities. Right now, I only hear the narration. I can’t read the text on the slide and cant navigate to any of the buttons to either go to activities or advance to the next slide.

 

Thanks, Robin, for your helpful comments – I will check them out.

 

Cynthia

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Zel Iscel
Sent: October 8, 2020 2:25 PM
To: main@jfw.groups.io
Subject: Re: narrated power points and JAWS

 

What do you mean by “narrated powerpoints”?

 

 

image001.jpg

 

Zel Iscel

Disability Specialist

Inclusive World

Mobile: 0413813885

Email: zel@...

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Thursday, 8 October 2020 9:39 PM
To: main@jfw.groups.io
Subject: narrated power points and JAWS

 

Hi All,

 

I am using JAWS 2020, and my new university employer is requiring that I complete training modules in a couple of different areas. The on line modules were created by the e-learning branch of our institution, and they seem to use narrated power points a lot. I am sure it is possible that I am missing something, but I have tried to access these multiple times and can’t get beyond the introductory slide. The screen just seems to be blank. I used Chrome since tis is what they recommended, but I have tried others using other browsers.

 

Is there a way to move through these, or am I out of luck?

 

Thanks,

 

Cynthia


moderated Re: Jaws Page

Michael Mote
 

Hi all. Just an FYI, the Tandem service is also down at the moment.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Larry Gassman
Sent: Thursday, October 8, 2020 1:16 PM
To: main@jfw.groups.io
Subject: Re: Jaws Page

 

The phone number connects to agents at home.

The system is currently down but they are working to restore it.

Larry

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy via groups.io
Sent: Thursday, October 8, 2020 10:05 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

 

 

Not only that, but their customer sales and support phone number, 800-444-4443, doesn't seem to be working, either.  When you call them, there's no answer, and it just keeps ringing and ringing. This doesn't make any sense because FS employees have been working from home during the ppandemic, so somebody should be available to answer the phone.  Very strange.

 

Gerald

 

 

On 10/8/2020 12:43 PM, Pastor Gilbert Pries wrote:

The downloads page is still timing out.

 

Pastor Gilbert


moderated Re: Calling Microsoft accessibility

Deb and the girls
 

I called it yesterday and they are not taking phone calls at this  time.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Thursday, October 08, 2020 10:48 AM
To: main@jfw.groups.io
Subject: Re: Calling Microsoft accessibility

 

Are you by chance asking for the phone number?

If so, it is 800-936-5900.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Thursday, October 8, 2020 8:17 AM
To: main@jfw.groups.io
Subject: Calling Microsoft accessibility

 

Thanks, Kevin


moderated Re: narrated power points and JAWS

Zel Iscel
 

What do you mean by “narrated powerpoints”?

 

 

image001.jpg

 

Zel Iscel

Disability Specialist

Inclusive World

Mobile: 0413813885

Email: zel@...

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Thursday, 8 October 2020 9:39 PM
To: main@jfw.groups.io
Subject: narrated power points and JAWS

 

Hi All,

 

I am using JAWS 2020, and my new university employer is requiring that I complete training modules in a couple of different areas. The on line modules were created by the e-learning branch of our institution, and they seem to use narrated power points a lot. I am sure it is possible that I am missing something, but I have tried to access these multiple times and can’t get beyond the introductory slide. The screen just seems to be blank. I used Chrome since tis is what they recommended, but I have tried others using other browsers.

 

Is there a way to move through these, or am I out of luck?

 

Thanks,

 

Cynthia


moderated Re: Jaws Page

Larry Gassman <larrygassman@...>
 

The phone number connects to agents at home.

The system is currently down but they are working to restore it.

Larry

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Gerald Levy via groups.io
Sent: Thursday, October 8, 2020 10:05 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

 

 

Not only that, but their customer sales and support phone number, 800-444-4443, doesn't seem to be working, either.  When you call them, there's no answer, and it just keeps ringing and ringing. This doesn't make any sense because FS employees have been working from home during the ppandemic, so somebody should be available to answer the phone.  Very strange.

 

Gerald

 

 

On 10/8/2020 12:43 PM, Pastor Gilbert Pries wrote:

The downloads page is still timing out.

 

Pastor Gilbert


moderated Re: Jaws Page

Gerald Levy
 


Not only that, but their customer sales and support phone number, 800-444-4443, doesn't seem to be working, either.  When you call them, there's no answer, and it just keeps ringing and ringing. This doesn't make any sense because FS employees have been working from home during the ppandemic, so somebody should be available to answer the phone.  Very strange.


Gerald



On 10/8/2020 12:43 PM, Pastor Gilbert Pries wrote:

The downloads page is still timing out.

 

Pastor Gilbert


moderated Re: Jaws Page

Laura Shumate <larelishumate@...>
 

Pastor,
Give it a few hours and try it again. They may be doing maintance on
things so be patient and give it time all right?
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667

On 10/8/20, Pastor Gilbert Pries <gilp@embarqmail.com> wrote:
The downloads page is still timing out.



Pastor Gilbert







--


moderated Jaws Page

Pastor Gilbert Pries <gilp@...>
 

The downloads page is still timing out.

 

Pastor Gilbert


moderated Re: narrated power points and JAWS

Van Lant, Robin
 

My company does something very similar for many of it’s courses.  I’ve had a conversation with the training team to note that the slides need to be made accessible and they have done some improvements in labelling buttons for the  buttons that advance the slides and some of the interactive elements.  There are still challenges with some o the things I’m supposed to complete on a slide. 

 

Now, to help you potentially, since you have an immediate need.  You can try to use control end to work you way from the end of the slide backwards to see if any elements might be a button to advance the slide.  Also try using Insert F5 or Insert f7 and even Insert Z to turn on Quick keys to see if that makes anything more visible

 

I had one required class that was ridiculously inaccessible. I ended up having an administrative assistant sit at my desk and drive the mouse to click on the buttons.  While you probably don’t hae that option, maybe you could do a web-conference with someone who could click the buttons for you or tell you where to move your pointer to. 

 

If the above ideas don’t work, I’d advise you try AIRA or Be My Eyes, if you have a smart phone to do this. I did this for one course where I couldn’t’ find the button to advance the slide.  This may still not work well, since the button could move on each slide, but it could work.  Be My Eyes is free.  AIRA offers 5 mins per day for free and also has a agreement with Freedom Scientifi, so that might get you some free time.  If you need additional time, you might request reimbursement as an accommodation from your company, since the online class is not accessible a this time.

 

You need to let them know that the course designers need to better label the element’s on the PowerPoint.  I empathise with you. Our online learning system is awkward and it takes me longer to get things done as I bumble around. 

 

If I think of anything else, I’ll let you know. 

 

Robin Van Lant

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: Thursday, October 8, 2020 7:39 AM
To: main@jfw.groups.io
Subject: narrated power points and JAWS

 

Hi All,

 

I am using JAWS 2020, and my new university employer is requiring that I complete training modules in a couple of different areas. The on line modules were created by the e-learning branch of our institution, and they seem to use narrated power points a lot. I am sure it is possible that I am missing something, but I have tried to access these multiple times and can’t get beyond the introductory slide. The screen just seems to be blank. I used Chrome since tis is what they recommended, but I have tried others using other browsers.

 

Is there a way to move through these, or am I out of luck?

 

Thanks,

 

Cynthia

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moderated Re: Jaws Page

Loy <loyrg2845@...>
 

I just logged on to the Freedom Scientific site.

----- Original Message -----
From: "Pastor Gilbert Pries" <gilp@embarqmail.com>
To: <main@jfw.groups.io>
Sent: Thursday, October 8, 2020 11:43 AM
Subject: Re: Jaws Page


Thanks Laura,

Pastor Gilbert


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Shumate
Sent: Thursday, October 8, 2020 8:38 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

Hi Pastor,
I'll check into it and write the list when I know something.
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667

On 10/8/20, Pastor Gilbert Pries <gilp@embarqmail.com> wrote:
Hi,

The Freedomscientific.com website seems to be down, and their phones
don't answer.

Does anyone knowwhat is going on?

Thanks,

Pastor Gilbert







--


moderated Re: Freedom Scientific number

Pastor Gilbert Pries <gilp@...>
 

Hi Laura,
Thanks for checking.

Pastor Gilbert

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Shumate
Sent: Thursday, October 8, 2020 8:54 AM
To: main <main@jfw.groups.io>
Subject: Freedom Scientific number

Hi Pastor,
I did call the toll Free Freedom Scientiric number and all it does is constantly ring. If you need to update your Jaws you should go to the Help Menu and there should be an option to Check for updates.
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667


moderated Re: Jaws Page

Richard Turner
 

But, the jaws software download page is timing out.
They are clearly either doing maintenance on it, or it is down.
The rest of their pages seem to work fine.



Richard
"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela A. -ND
Sent: Thursday, October 8, 2020 8:47 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

I was able to access the freedomscientific website.


Pam Ekstrand
Database Administrator
Email: pamela.a.ekstrand.-nd@disney.com Office Phone: 727-729-8210 Mobile Phone: 727-365-3781

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Pastor Gilbert Pries via groups.io
Sent: Thursday, October 8, 2020 11:44 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

Thanks Laura,

Pastor Gilbert


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Shumate
Sent: Thursday, October 8, 2020 8:38 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

Hi Pastor,
I'll check into it and write the list when I know something.
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667

On 10/8/20, Pastor Gilbert Pries <gilp@embarqmail.com> wrote:
Hi,

The Freedomscientific.com website seems to be down, and their phones
don't answer.

Does anyone knowwhat is going on?

Thanks,

Pastor Gilbert







--


moderated Freedom Scientific number

Laura Shumate <larelishumate@...>
 

Hi Pastor,
I did call the toll Free Freedom Scientiric number and all it does is
constantly ring. If you need to update your Jaws you should go to the
Help Menu and there should be an option to Check for updates.
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667


moderated Re: Calling Microsoft accessibility

Richard Turner
 

Are you by chance asking for the phone number?

If so, it is 800-936-5900.

 

 

 

Richard

"He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of kevin meyers
Sent: Thursday, October 8, 2020 8:17 AM
To: main@jfw.groups.io
Subject: Calling Microsoft accessibility

 

Thanks, Kevin


moderated Re: Jaws Page

Ekstrand, Pamela A. -ND
 

I was able to access the freedomscientific website.


Pam Ekstrand
Database Administrator
Email: pamela.a.ekstrand.-nd@disney.com
Office Phone: 727-729-8210
Mobile Phone: 727-365-3781

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Pastor Gilbert Pries via groups.io
Sent: Thursday, October 8, 2020 11:44 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

Thanks Laura,

Pastor Gilbert


-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Shumate
Sent: Thursday, October 8, 2020 8:38 AM
To: main@jfw.groups.io
Subject: Re: Jaws Page

Hi Pastor,
I'll check into it and write the list when I know something.
Laura Shumate
larelishumate@gmail.com
If you need Android or Jaws for windows Support: Call 254-300-7667

On 10/8/20, Pastor Gilbert Pries <gilp@embarqmail.com> wrote:
Hi,

The Freedomscientific.com website seems to be down, and their phones
don't answer.

Does anyone knowwhat is going on?

Thanks,

Pastor Gilbert







--

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