Date   

moderated Re: JAWS Screen Shade not Working with External Monitor

dennis
 

i'm sorry for this dumb question but what is screen shade?

On 3/16/2020 7:47 AM, Debbie April Yuille wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie

--
Dennis Cornelison

Virus-free. www.avast.com


moderated Re: JAWS Screen Shade not Working with External Monitor

Abraham Sweiss
 

Screen shade also works on my desktop computer.
It also has windows 10 with jaws 2020.
It was custom-made, so no specific brand to specify.

Thanks,abraham 

On Mar 16, 2020, at 9:13 AM, Debbie April Yuille <debbiey1982@...> wrote:

Ok thanks. I need to hear from someone who is using a desktop PC not a laptop. Thanks anyway.

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 11:57 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

Yes both the screen on my laptop and my external monitor go black.

 

I have a Lenovo laptop which a plug into a docking station.

I am I have windows 10 with jaws 2020.

 

I would suggest pressing the windows key plus the letter P.
This should provide the interface to determine how your external monitor is viewed by your Windows operating system.
Or at least that just a combination I use and Lenovo.

 

Thanks,abraham 


On Mar 16, 2020, at 8:47 AM, Debbie April Yuille <debbiey1982@...> wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS Screen Shade not Working with External Monitor

Debbie April Yuille
 

Ok thanks. I need to hear from someone who is using a desktop PC not a laptop. Thanks anyway.

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 11:57 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

Yes both the screen on my laptop and my external monitor go black.

 

I have a Lenovo laptop which a plug into a docking station.

I am I have windows 10 with jaws 2020.

 

I would suggest pressing the windows key plus the letter P.
This should provide the interface to determine how your external monitor is viewed by your Windows operating system.
Or at least that just a combination I use and Lenovo.

 

Thanks,abraham 


On Mar 16, 2020, at 8:47 AM, Debbie April Yuille <debbiey1982@...> wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS Screen Shade not Working with External Monitor

Richard Turner
 

I don’t have a second monitor, but this is what you get with Windows+p:

Project  window

PROJECT list

PC screen only selected     

Duplicate

Extend

Second screen only

Connect to a wireless display link

link

HTH,

 

Richard

 

🖖 Live long and prosper

 

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, March 16, 2020 5:57 AM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

Yes both the screen on my laptop and my external monitor go black.

 

I have a Lenovo laptop which a plug into a docking station.

I am I have windows 10 with jaws 2020.

 

I would suggest pressing the windows key plus the letter P.
This should provide the interface to determine how your external monitor is viewed by your Windows operating system.
Or at least that just a combination I use and Lenovo.

 

Thanks,abraham 


On Mar 16, 2020, at 8:47 AM, Debbie April Yuille <debbiey1982@...> wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS, Amazon, and Firefox Problem solved

Shirley Tracy
 

Thanks for explaining. I’ve learned a lot. And all my issues with Amazon seem to have vanished. Hurray!

 

Shirley

 

From: Abraham Sweiss
Sent: Sunday, March 15, 2020 10:21 PM
To: main@jfw.groups.io
Subject: Re: JAWS, Amazon, and Firefox Problem solved

 

To improve performance, browsers save information about your login in their browser history. My suspicion is something became stale or corrupt which was causing unexpected issues. Clearing out the old data forced your browser to rebuild the history.

And for all those who are a bit more technical, something in the cash like a token or other artifact within the cookies or meditator may of become stale causing unexpected issues.

 

Thanks,abraham 


On Mar 15, 2020, at 9:26 PM, Shirley Tracy <shirleytracy16@...> wrote:

Thank all of you who responded to my question. I took someone’s suggestion, and I deleted history. Although I don’t know why, clearing it out fixed the problem. I placed an order and all is well. Now, I’m wondering why it worked—but with my limited technical talents, I’m just glad it did.   

 

Now I’ll be using Firefox more and not IE.

 

 

Shirley Tracy

 

 


moderated Re: Amazon, JAWS, and Firefox

Shirley Tracy
 

I,

 

Yes, it did the trick. Everything is working fine now. I had no idea that’s been the problem.

 

Shirley

 

Shirley Tracy

 

From: Pramit
Sent: Monday, March 16, 2020 12:29 AM
To: main@jfw.groups.io
Subject: Re: Amazon, JAWS, and Firefox

 

Hi Shirley,

 

If this is the first time you got the issue with FireFox running Amazon then clearing the cookies and cache of the firefox browser might fix your issue.

 

Hope this helps

 

Pramit

 

 

On Mon, Mar 16, 2020 at 1:00 AM Shirley Tracy <shirleytracy16@...> wrote:

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 

 


moderated Re: JAWS Screen Shade not Working with External Monitor

Abraham Sweiss
 

Yes both the screen on my laptop and my external monitor go black.

I have a Lenovo laptop which a plug into a docking station.
I am I have windows 10 with jaws 2020.

I would suggest pressing the windows key plus the letter P.
This should provide the interface to determine how your external monitor is viewed by your Windows operating system.
Or at least that just a combination I use and Lenovo.

Thanks,abraham 

On Mar 16, 2020, at 8:47 AM, Debbie April Yuille <debbiey1982@...> wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS Screen Shade not Working with External Monitor

Debbie April Yuille
 

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS Screen Shade not Working with External Monitor

Abraham Sweiss
 

I just tested and everything works as expected.

Thanks,abraham 

On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated JAWS Screen Shade not Working with External Monitor

Debbie April Yuille
 

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: Amazon, JAWS, and Firefox

Pramit
 

Hi Shirley,

If this is the first time you got the issue with FireFox running Amazon then clearing the cookies and cache of the firefox browser might fix your issue.

Hope this helps

Pramit
 

On Mon, Mar 16, 2020 at 1:00 AM Shirley Tracy <shirleytracy16@...> wrote:

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: JAWS, Amazon, and Firefox Problem solved

Abraham Sweiss
 

To improve performance, browsers save information about your login in their browser history. My suspicion is something became stale or corrupt which was causing unexpected issues. Clearing out the old data forced your browser to rebuild the history.

And for all those who are a bit more technical, something in the cash like a token or other artifact within the cookies or meditator may of become stale causing unexpected issues.

Thanks,abraham 

On Mar 15, 2020, at 9:26 PM, Shirley Tracy <shirleytracy16@...> wrote:

Thank all of you who responded to my question. I took someone’s suggestion, and I deleted history. Although I don’t know why, clearing it out fixed the problem. I placed an order and all is well. Now, I’m wondering why it worked—but with my limited technical talents, I’m just glad it did.   

 

Now I’ll be using Firefox more and not IE.

 

 

Shirley Tracy

 


moderated JAWS, Amazon, and Firefox Problem solved

Shirley Tracy
 

Thank all of you who responded to my question. I took someone’s suggestion, and I deleted history. Although I don’t know why, clearing it out fixed the problem. I placed an order and all is well. Now, I’m wondering why it worked—but with my limited technical talents, I’m just glad it did.   

 

Now I’ll be using Firefox more and not IE.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Abraham Sweiss
 

Have you tried clearing out your browser history? If you don’t know how do a quick Google search and the first link should have detailed steps.

Thanks,abraham 

On Mar 15, 2020, at 3:30 PM, Shirley Tracy <shirleytracy16@...> wrote:

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: Amazon, JAWS, and Firefox

Judy
 

Hi, I use google chrome for amazon, but I personally use the amazon.com/access version of the website. Using that version I have no trouble shopping or checking out. I am using windows 10. Hope this helps and hi to anyone from the old jaws list.  Judy & Libby

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Sunday, March 15, 2020 10:16 AM
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

 

I have been using Chrome and lately the new chromium based Edge for years and I never have any issues with Amazon whether it’s searching for items or checking out.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shirley Tracy
Sent: Sunday, March 15, 2020 7:16 AM
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Shirley Tracy
 

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: Amazon, JAWS, and Firefox

Gerald Levy
 


Try Google Chrome with Amazon.  It works better than IE or Firefox.


Gerald



On 3/15/2020 10:15 AM, Shirley Tracy wrote:

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Chris
 

You could try running Firefox with add-ons disabled to see if one of your extensions is at fault

 

The option can be found under the help menu to disable addons

 

 

 

 

From: Shirley Tracy
Sent: 15 March 2020 14:15
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 

 


moderated Re: Amazon, JAWS, and Firefox

John Covici
 

What kind of error are you getting? I do this all the time with no
issues. What version of firefox?

On Sun, 15 Mar 2020 10:15:36 -0400,
Shirley Tracy wrote:

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--></style></head><body lang=EN-US><div class=WordSection1><p class=MsoNormal>Hello Group:</p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea. </p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Thanks for any help.</p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Shirley Tracy</p><p class=MsoNormal><o:p>&nbsp;</o:p></p></div></body></html>

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--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...