Date   

moderated Re: JAWS Screen Shade not Working with External Monitor

Debbie April Yuille
 

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 


On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: JAWS Screen Shade not Working with External Monitor

Abraham Sweiss
 

I just tested and everything works as expected.

Thanks,abraham 

On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated JAWS Screen Shade not Working with External Monitor

Debbie April Yuille
 

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie


moderated Re: Amazon, JAWS, and Firefox

Pramit
 

Hi Shirley,

If this is the first time you got the issue with FireFox running Amazon then clearing the cookies and cache of the firefox browser might fix your issue.

Hope this helps

Pramit
 

On Mon, Mar 16, 2020 at 1:00 AM Shirley Tracy <shirleytracy16@...> wrote:

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: JAWS, Amazon, and Firefox Problem solved

Abraham Sweiss
 

To improve performance, browsers save information about your login in their browser history. My suspicion is something became stale or corrupt which was causing unexpected issues. Clearing out the old data forced your browser to rebuild the history.

And for all those who are a bit more technical, something in the cash like a token or other artifact within the cookies or meditator may of become stale causing unexpected issues.

Thanks,abraham 

On Mar 15, 2020, at 9:26 PM, Shirley Tracy <shirleytracy16@...> wrote:

Thank all of you who responded to my question. I took someone’s suggestion, and I deleted history. Although I don’t know why, clearing it out fixed the problem. I placed an order and all is well. Now, I’m wondering why it worked—but with my limited technical talents, I’m just glad it did.   

 

Now I’ll be using Firefox more and not IE.

 

 

Shirley Tracy

 


moderated JAWS, Amazon, and Firefox Problem solved

Shirley Tracy
 

Thank all of you who responded to my question. I took someone’s suggestion, and I deleted history. Although I don’t know why, clearing it out fixed the problem. I placed an order and all is well. Now, I’m wondering why it worked—but with my limited technical talents, I’m just glad it did.   

 

Now I’ll be using Firefox more and not IE.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Abraham Sweiss
 

Have you tried clearing out your browser history? If you don’t know how do a quick Google search and the first link should have detailed steps.

Thanks,abraham 

On Mar 15, 2020, at 3:30 PM, Shirley Tracy <shirleytracy16@...> wrote:

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: Amazon, JAWS, and Firefox

Judy
 

Hi, I use google chrome for amazon, but I personally use the amazon.com/access version of the website. Using that version I have no trouble shopping or checking out. I am using windows 10. Hope this helps and hi to anyone from the old jaws list.  Judy & Libby

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Shirley Tracy
Sent: Sunday, March 15, 2020 10:16 AM
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

 

I have been using Chrome and lately the new chromium based Edge for years and I never have any issues with Amazon whether it’s searching for items or checking out.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shirley Tracy
Sent: Sunday, March 15, 2020 7:16 AM
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Shirley Tracy
 

John, where the version number should be, it says 70.0. 64 bit. Does that sound reasonable? I don’t know enough to know.

The error says something to the effect that “We’re sorry but there has been an error with the order. Check your accounts….” I put in quotes, but it’s really a paraphrase. And then if I go to IE, I can get the usual screen and place the order.

 

I’m puzzled.  Is it JAWS? Amazon? Firefox? Or me?

 

Shirley

 

 

 


moderated Re: Amazon, JAWS, and Firefox

Gerald Levy
 


Try Google Chrome with Amazon.  It works better than IE or Firefox.


Gerald



On 3/15/2020 10:15 AM, Shirley Tracy wrote:

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Amazon, JAWS, and Firefox

Chris
 

You could try running Firefox with add-ons disabled to see if one of your extensions is at fault

 

The option can be found under the help menu to disable addons

 

 

 

 

From: Shirley Tracy
Sent: 15 March 2020 14:15
To: main@jfw.groups.io
Subject: Amazon, JAWS, and Firefox

 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 

 


moderated Re: Amazon, JAWS, and Firefox

John Covici
 

What kind of error are you getting? I do this all the time with no
issues. What version of firefox?

On Sun, 15 Mar 2020 10:15:36 -0400,
Shirley Tracy wrote:

<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style></head><body lang=EN-US><div class=WordSection1><p class=MsoNormal>Hello Group:</p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea. </p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Thanks for any help.</p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal>Shirley Tracy</p><p class=MsoNormal><o:p>&nbsp;</o:p></p></div></body></html>

<div width="1" style="color:white;clear:both"></div>
--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


moderated Amazon, JAWS, and Firefox

Shirley Tracy
 

Hello Group:

 

I have another Amazon dilemma and hope someone can help me. I find that Firefox works best with JAWS on Amazon, but I have to switch to Internet Explorer in order to check out. With Firefox, I get a message at checkout that there was an error. With IE, I can check out but I prefer using Firefox so end up using 2 different brousers to complete one task. Do any of you know what could be wrong? I called the disability number and they had no idea.

 

Thanks for any help.

 

 

Shirley Tracy

 


moderated Re: Outlook and JAWS

Dan Longmore
 

Century Link is the provider.  IMAP is used. 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Sunday, March 15, 2020 1:36 AM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

As I said, it would be good to know what your provider is and what protocol you use for your mail. I sure hope it’s IMAP and not POP3.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Saturday, March 14, 2020 2:40 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

How true your words yet  The action occurred while replying to an open message.  Sorry, no mistake here.  Outlook and JAWS do not always mix well.  I realize JAWS did not delete the e-mail but I stand behind my comments that so often companies want to promote the new the tried and true interactions get buggy.  I have worked with software for over 25 years  and I know that the weird, , unexplainable can happen. 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:50 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Dan,

 

I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.

 

I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.

 

Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
To: main@jfw.groups.io
Subject: Outlook and JAWS

 

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

 

Dan   

 


moderated Re: tax programs.

John Covici
 

Desktop version of taxact is pretty accessible, I don't care for
online versions of such programs.

On Sat, 14 Mar 2020 17:46:31 -0400,
Abraham Sweiss wrote:

Online version of TurboTax is relatively accessible.

Thanks,abraham

On Mar 14, 2020, at 3:45 PM, netbat66 <netbat66@...> wrote:

hi all,
has anyone been able to complete there tax return with turbo tax or hr block? either the software or on line?
are they accessible?
i had a appointment for march 31 but the center shut down until further notice because of the corona virus threat.




--
Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici wb2una
covici@...


moderated Re: Outlook and JAWS

 

As I said, it would be good to know what your provider is and what protocol you use for your mail. I sure hope it’s IMAP and not POP3.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Saturday, March 14, 2020 2:40 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

How true your words yet  The action occurred while replying to an open message.  Sorry, no mistake here.  Outlook and JAWS do not always mix well.  I realize JAWS did not delete the e-mail but I stand behind my comments that so often companies want to promote the new the tried and true interactions get buggy.  I have worked with software for over 25 years  and I know that the weird, , unexplainable can happen. 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:50 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Dan,

 

I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.

 

I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.

 

Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
To: main@jfw.groups.io
Subject: Outlook and JAWS

 

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

 

Dan   

 


moderated Re: tax programs.

Abraham Sweiss
 

Online version of TurboTax is relatively accessible.

Thanks,abraham

On Mar 14, 2020, at 3:45 PM, netbat66 <netbat66@...> wrote:

hi all,
has anyone been able to complete there tax return with turbo tax or hr block? either the software or on line?
are they accessible?
i had a appointment for march 31 but the center shut down until further notice because of the corona virus threat.



moderated Re: Outlook and JAWS

Dan Longmore
 

How true your words yet  The action occurred while replying to an open message.  Sorry, no mistake here.  Outlook and JAWS do not always mix well.  I realize JAWS did not delete the e-mail but I stand behind my comments that so often companies want to promote the new the tried and true interactions get buggy.  I have worked with software for over 25 years  and I know that the weird, , unexplainable can happen. 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:50 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Dan,

 

I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.

 

I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.

 

Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
To: main@jfw.groups.io
Subject: Outlook and JAWS

 

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

 

Dan   

 


moderated Re: Outlook and JAWS

Dan Longmore
 

Hi,

  All of the suggestions recommended  were already in use.  While it seems odd this kind of bug exists   and although two of us are the only ones experiencing it be assured it is real and not due to human error.  So often when issues arise we are ready to say it can’t occur.  While human error is  often the cause ma I caution all users not to so easily dismiss problems or strange issues just because they are rare.  Software is quite imperfect and even the best contains many bugs that do not appear on all systems and under all circumstances.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Saturday, March 14, 2020 5:05 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Hi,

 

Empty trash upon exit is not enabled.

All deleted messages go into trash, not into deleted folders. Thank you, tech support.

I do not delete from trash unless I know exactly what message is being deleted. And, of course, I go through the trash to find disappeared messages.

 

I checked twice, I did not see focused inbox.

 

I came from Office 2010. Now that was a great suite. With the exception of an occasional hiccup, Outlook 2010 performed beautifully. I’ve regretted jumping to 365 every day I’ve had it.

 

I wish I had kept all my tech support messages. I know at least one repair has been done, and I think a reinstall, but I’m not sure about that.

 

I know everybody thinks this is my own fault. But, even if I somehow were deleting important messages, wouldn’t I be able to find them someplace on my PC?

 

For what it’s worth…

Norma

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sieghard Weitzel
Sent: Saturday, March 14, 2020 1:24 AM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

I agree, this makes actually no sense at all because Office 365 is simply a subscription service which allows you to download and install the Office suite on a number of computers and, in addition, you also get 1 Tb of OneDrive storage, 60 monthly Skype minutes etc. But after you install Office you simply have the latest version of Outlook, Excel, Word and so on installed, Office 365 itself has nothing at all to do with emails disappearing from Outlook.

I wonder if Norma has Focused Inbox available in her View settings and if it is checked which would cause some messages not to be displayed unless you chose to see them.

To check press Alt + V for the view menu, down arrow once and then tab 5 times (at least that gets me to the focused Inbox), if you don’t see Focused Inbox then don’t worry about it.

What email service and protocol do you use, Norma?

I have been an Office 365 Small Business subscriber for at least 6 or maybe even more years and I never had an email disappear which I didn’t delete. And even if I deleted some, I can go to Deleted Items, press Shift + Tab once to “Restore deleted messages” and go through at least a month worth of deleted messages which I can restore at will. I think, however, that this feature may be limited to Exchange accounts which is what I use for my business and to Outlook.com accounts which is what I use privately.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Friday, March 13, 2020 9:56 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Have you exited outlook before checking the trash for the deleted message?

 

If so, then the empty trash on exit is enabled.

 

If not, I would also check the archive settings if Microsoft didn’t already do that.

 

That is very strange.

 

 

Richard

 

🖖 Live long and prosper

 

 

Check out my web site at: www.turner42.com

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: Friday, March 13, 2020 9:33 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

I’ve had messages disappear from Outlook 365 ever since I started using it. I’m not permanently deleting them, because I didn’t even know that keystroke until this thread. I’ve had tech support tell me they’re going to get my deleted messages back but they don’t. I’ve looked in trash and used Search Everything and Recuva and have not found the messages I need to get back. Some are personal in nature, some are software registration codes and receipts, etc. For me, Outlook 365 is so unreliable that I use Thunderbird for my small business. And, another thing about tech support, they seem to do more harm than good when I’ve tried to have them resolve an issue with this Outlook. I have a copy of Office 2016 and I’m this close to jumping off 365 and installing 2016. Thanks for letting me vent, Norma

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:26 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Yes, I think it’s inadvisable to have messages automatically deleted from trash.

The command to delete a message permanently is shift-del. Again, for most of us, inadvisable.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard Turner
Sent: Friday, March 13, 2020 11:16 PM
To: main@jfw.groups.io
Subject: Re: Outlook and JAWS

 

Also, aside from the fact that Jaws doesn't delete emails, there is a setting in Outlook to empty the trash/deleted folder upon exit; something I used to have checked, until I wanted to find an email I had deleted.

I now leave that unchecked so I have to manually remove them from the trash.

That is, of course, unless I use a command that causes immediate, permanent deletion, which I think is control-d.

I've used Jaws 2020 with Windows 10 and office 365 since Jaws 2020 came out and have never experienced any issues"

 

 

Richard

"There's a nap for that." 

Check out my web site at: www.turner42.com

 

 

On Mar 13, 2020, at 7:50 PM, Adrian Spratt <adrian@...> wrote:



Dan,

 

I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.

 

I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.

 

Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
To: main@jfw.groups.io
Subject: Outlook and JAWS

 

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

 

Dan