Also, aside from the fact that Jaws doesn't delete emails, there is a setting in Outlook to empty the trash/deleted folder upon exit; something I used to have checked, until I wanted to find an email I had deleted.

On Mar 13, 2020, at 7:50 PM, Adrian Spratt <adrian@...> wrote:



Dan,

 

I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.

 

I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.

 

Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
To: main@jfw.groups.io
Subject: Outlook and JAWS

 

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

 

Dan   

 

Chris,

           Then what I'd suggest is checking whether those things that are announced as "Other suggestion" might actually be in your Contacts/Address book.  Things that are resident there will never be easily purged from autocomplete unless they are first purged from contacts.

           This can be insanity making when, in cases like Gmail, they create a "behind the scenes" category of Contacts where anyone you've ever sent or received a message from that you didn't mark as spam gets added to the "All Contacts" category, which most people have no idea exists.  If this is being synced into Outlook (but not vice versa) things can get even more insane.

--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Tolerance is the positive and cordial effort to understand another's beliefs, practices, and habits without necessarily sharing or accepting them.

        ~ Joshua Liebman

Hi,

  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.

Dan   

Hi gang: I have a file folder that displays with those headers, likea a-h, i-p, etc., at the start and in the middle of the files, and try as I may, I can’t get back to the mormal way of displaying. Any help?

Gudrun

Find my resume, listen to samples, and read about my services: vocal instruction, voiceover production, translation, phone interpreting, sound design, and hear clips from my CD, J-Walking by visiting

http://www.gudrunbrunot.com

New Email Address:  brunotgudrun@...

Hi gang: I have a file folder that displays with those headers, likea a-h, i-p, etc., at the start and in the middle of the files, and try as I may, I can’t get back to the mormal way of displaying. Any help?

Gudrun

Find my resume, listen to samples, and read about my services: vocal instruction, voiceover production, translation, phone interpreting, sound design, and hear clips from my CD, J-Walking by visiting

http://www.gudrunbrunot.com

New Email Address:  brunotgudrun@...

I use Jaws 2020 and windows 10.

With the new virus environment I am looking for some new avenues for occupying myself. I have never been much of a gamer, but now wonder about accessible games.

When I had some sight I enjoyed crosswords. Are there accessible crosswords? I subscribe to the NY Times but not to their puzzle. Has anyone tried that? Accessible?

I will appreciate suggestions.

Stan

Hi. I use windows 10 pro 64 bit on a assus laptop. Doing a it networking course and using the remote connection wizard. Put in the ip address, user name and password, click connect. Hear it say connecting to the ip address, then I hear input capture window. Then I hear nothing. The audio kills. Do have windows audio and windows audio end points enabled automatically in admin tools in control panel. So just need to use hyper v under windows 10, so I can then install other os on this virtual machine, windows server, hyper v and other servers, system centre, docker, etc. so how do I fix this. Do have the nvda remote add-on enabled and installed. So maybe quentin has run into this issue before and maybe a fix or work around.

Thanks.

Ps: have the same issue with jaws home 64 bit 2020, and maybe I need to purchase the jaws remote support. But not sure how much it costs. Whether I need to purchase or my educational institution needs to purchase. Annoying.

 

Don’t press enter on the one you want to remove- just hit delete. HTH.

Cher

Hi George,

Here is what happens in the Outlook 365 app when I try to apply your advice:

1. I opened a new message to perform the test by pressing <ctrl+n>.
2. In the “To:” field of this message, I typed the first letters of an address I want to remove. I then heard a small jingle and the suggestion list was popped up.
3. Since the address I wanted to delete was not the first one suggested, I down arrowad to it and typed <enter>.
4. For sure, this address has been added to the “To:” field. Therefore, I typed the left arrow until Jaws said me it has been selected.
5. At this time, when I pressed the <delete> key, this address was removed from my “To:” field.
6. After also removing the remaining semicolon and extra space character from the “To:” field, I retyped the first letters I typed at step (2).
7. I then arrowed down and noticed that although the address was removed from the “To:” field at step (5), it still remains in the suggested list.

I’d also like to thank the people who suggested me to remove these unwanted addresses from some address book but it seems that these addresses do not belong to any of my address books.

Many thanks. Have a nice day. Chris D

On Thu, Mar 12, 2020 at 11:23 AM, Mario wrote:

it would be useful if you could find out and post which kb number the update is that triggered this issue

With regard to this, here's the part of my "standard Windows 10 revival script" that will allow you to find out what your most recently installed updates are, whether you choose to uninstall them or not:

If you are experiencing unexpected issues immediately or very shortly after any Windows update has been applied, then the first thing you should do is use the Windows 10 built-in capability to uninstall the latest update that’s suspected of causing the issue:

1.         Open Settings, Update & Security.  This should take you to the Windows Update Pane by default.

2.       In the Windows Update Pane, locate the View update history control, and activate it.

3.        In the View Update History dialog, locate the Uninstall updates link and activate it.

4.       In the Installed Updates dialog, the updates will be listed in groupings, with the groups alphabetically ordered, and the items within each group ordered by date – most recently installed first (if no one has changed the defaults).  In most cases, you’ll be looking to uninstall a Microsoft Windows update, and those are generally the final group.  The number of updates available for uninstalling is shown in parentheses after the Microsoft Windows group name.

5.        Almost all Windows Updates will have a KB number associated with them, and if you know that use this as what you search on for the actual update.  Select it.

6.        Activate the Uninstall button located above the list of updates, and the selected update will be uninstalled.

 
--

Brian - Windows 10 Pro, 64-Bit, Version 1909, Build 18363  

Tolerance is the positive and cordial effort to understand another's beliefs, practices, and habits without necessarily sharing or accepting them.

        ~ Joshua Liebman