Hi Jason, thanks for your input. I will also be calling tech support because perhaps when they actually hear the lag we’ll be able to resolve the issue. Norma

I haven’t encountered this issue at all. I’m running JAWS 2020 with the latest Outlook for Office 365 under Windows 10. It might be worth checking whether other people with exactly the same software versions as yours are experiencing the problem. Also, if you think you might be able to upgrade out of it, I would suggest trying to upgrade whatever relevant software you can.

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.

Have you tried turning off the preview pane in Outlook?

Hi group,

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

Helpful feedback welcome.

Norma

It made the start up issue for Jaws even worse and then Jaws would respond sluggishly for quite a bit. Turning off fast start up can affect many programs.



How did it make things worse? That is one I never heard before.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Tuesday, January 28, 2020 1:06 PM
To: main@jfw.groups.io
Subject: Re: JAWS won't start after sign-in

 

Yes, I got the same answer turn off fast start up. That made no difference and in fact made things worse. I turned it back on

On Jan 28, 2020, at 4:02 PM, Richard B. McDonald <richardbmcdonald@...> wrote:



Hi Joe!

 

Well, I have turned off “fast startup” but that has not fixed it.  This was suggested by FS.

 

Thanks,

Richard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joe
Sent: Sunday, January 26, 2020 9:53 AM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: JAWS won't start after sign-in

 

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

 

Picture of Owl with Mortar Board and Computer

Dr. Joe L. Todd CVRT

                Phone: 616.951.2142

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard B. McDonald
Sent: Sunday, January 26, 2020 12:17 PM
To: jfw@groups.io
Subject: JAWS won't start after sign-in

 

Hi!

 

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

 

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

 

Does anyone else have this problem?  Has anyone solved this?

 

Thanks,

Richard

Hi,
Another quick way to get to the Sort submenu is to hit your applications key, and then the letter O. You can then up/down arrow to A to Z, Z to A, etc, and hit enter on the way you want to sort. 

David

I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.

David Goldfield,

Blindness Assistive Technology Specialist

JAWS Certified, 2019

WWW.DavidGoldfield.org

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.

 

 

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jason White via Groups.Io
Sent: Monday, January 27, 2020 6:42 PM
To: main@jfw.groups.io
Subject: Re: Jaws 2020 lag with Outlook 365

 

Have you tried turning off the preview pane in Outlook?

 

From: <main@jfw.groups.io> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <main@jfw.groups.io>
Date: Monday, January 27, 2020 at 16:52
To: <main@jfw.groups.io>
Subject: Jaws 2020 lag with Outlook 365

 

Hi group,

 

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

 

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

 

Helpful feedback welcome.

Norma

I haven’t encountered this issue at all. I’m running JAWS 2020 with the latest Outlook for Office 365 under Windows 10. It might be worth checking whether other people with exactly the same software versions as yours are experiencing the problem. Also, if you think you might be able to upgrade out of it, I would suggest trying to upgrade whatever relevant software you can.

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.

Have you tried turning off the preview pane in Outlook?

Hi group,

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

Helpful feedback welcome.

Norma

It made the start up issue for Jaws even worse and then Jaws would respond sluggishly for quite a bit. Turning off fast start up can affect many programs.



How did it make things worse? That is one I never heard before.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Tuesday, January 28, 2020 1:06 PM
To: main@jfw.groups.io
Subject: Re: JAWS won't start after sign-in

 

Yes, I got the same answer turn off fast start up. That made no difference and in fact made things worse. I turned it back on

On Jan 28, 2020, at 4:02 PM, Richard B. McDonald <richardbmcdonald@...> wrote:



Hi Joe!

 

Well, I have turned off “fast startup” but that has not fixed it.  This was suggested by FS.

 

Thanks,

Richard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joe
Sent: Sunday, January 26, 2020 9:53 AM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: JAWS won't start after sign-in

 

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

 

Picture of Owl with Mortar Board and Computer

Dr. Joe L. Todd CVRT

                Phone: 616.951.2142

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard B. McDonald
Sent: Sunday, January 26, 2020 12:17 PM
To: jfw@groups.io
Subject: JAWS won't start after sign-in

 

Hi!

 

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

 

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

 

Does anyone else have this problem?  Has anyone solved this?

 

Thanks,

Richard

On Jan 29, 2020, at 12:31 AM, Sieghard Weitzel <sieghard@...> wrote:



How did it make things worse? That is one I never heard before.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dan Longmore
Sent: Tuesday, January 28, 2020 1:06 PM
To: main@jfw.groups.io
Subject: Re: JAWS won't start after sign-in

 

Yes, I got the same answer turn off fast start up. That made no difference and in fact made things worse. I turned it back on

On Jan 28, 2020, at 4:02 PM, Richard B. McDonald <richardbmcdonald@...> wrote:



Hi Joe!

 

Well, I have turned off “fast startup” but that has not fixed it.  This was suggested by FS.

 

Thanks,

Richard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joe
Sent: Sunday, January 26, 2020 9:53 AM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: JAWS won't start after sign-in

 

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

 

Picture of Owl with Mortar Board and Computer

Dr. Joe L. Todd CVRT

                Phone: 616.951.2142

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard B. McDonald
Sent: Sunday, January 26, 2020 12:17 PM
To: jfw@groups.io
Subject: JAWS won't start after sign-in

 

Hi!

 

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

 

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

 

Does anyone else have this problem?  Has anyone solved this?

 

Thanks,

Richard

I've never found a good use for that mouse lock and unlock hotkey in Jaws that actually does something useful. I think the real problem with trying to shoehorn this to work on the web is that the virtual cursor and mouse pointer don't follow each other, and except for Internet Explorer, the Jaws cursor won't let you access everything you need to make a good drop at the correct spot.

----- Original Message -----
From: "Larry Ketchem" <ketch1969@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 28, 2020 7:50 PM
Subject: Re: how to drag and drop on websites?

i have had the same problem so any help would be great

On 1/27/20, Brent Harding <brent@hostany.net> wrote:

Hi there! I am wondering, how one can deal with drag and drop stuff on the
web when using Jaws? For instance, with this one thing I was trying to deal
with, it asks you to drag a list of things in order from most important to
least important. I tried the lock mouse button command to try to do it, but
then the arrow keys won't read where I'm moving to. Is there any way around
this kind of thing besides getting someone to do it for me?
Thanks

Yes, I got the same answer turn off fast start up. That made no difference and in fact made things worse. I turned it back on



Hi Joe!

 

Well, I have turned off “fast startup” but that has not fixed it.  This was suggested by FS.

 

Thanks,

Richard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joe
Sent: Sunday, January 26, 2020 9:53 AM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: JAWS won't start after sign-in

 

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

 

Picture of Owl with Mortar Board and Computer

Dr. Joe L. Todd CVRT

                Phone: 616.951.2142

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard B. McDonald
Sent: Sunday, January 26, 2020 12:17 PM
To: jfw@groups.io
Subject: JAWS won't start after sign-in

 

Hi!

 

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

 

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

 

Does anyone else have this problem?  Has anyone solved this?

 

Thanks,

Richard

i have had the same problem so any help would be great

On 1/27/20, Brent Harding <brent@hostany.net> wrote:

Hi there! I am wondering, how one can deal with drag and drop stuff on the
web when using Jaws? For instance, with this one thing I was trying to deal
with, it asks you to drag a list of things in order from most important to
least important. I tried the lock mouse button command to try to do it, but
then the arrow keys won't read where I'm moving to. Is there any way around
this kind of thing besides getting someone to do it for me?
Thanks

Hi there! I am wondering, how one can deal with drag and drop stuff on the
web when using Jaws? For instance, with this one thing I was trying to deal
with, it asks you to drag a list of things in order from most important to
least important. I tried the lock mouse button command to try to do it, but
then the arrow keys won't read where I'm moving to. Is there any way around
this kind of thing besides getting someone to do it for me?
Thanks

Have you tried turning off the preview pane in Outlook?

Hi group,

As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:

I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.

Helpful feedback welcome.

Norma

Yes, typing Alt+d in File Explorer, followed by shell:startup will place you in the relevant directory. Try pasting the JAWS shortcut in there.

Hi Jason!

Well, I am not on any sort of a corporate network, but I wonder about your below solution.  Maybe something like it might work for me!  You say that the solution was to copy the JAWS shortcut into “shell:startup (which is where the user’s startup programs reside).”  What does this mean.  I am used to seeing something more like “C: . . . “ or a directory path.  So, does your below indicate something like that?

Thanks,

Richard

I once experienced this on a Windows 7 system. According to Freedom Scientific support, it was probably due to group policy settings (the machine was part of an Active Directory domain).

The solution was to copy the desktop shortcut for JAWS to shell:startup (which is where the user’s startup programs reside).

I’m glad you don’t have a problem on your system, but do realize that every system is a little different and on some systems this is an issue which Freedom Scientific is aware of.

I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.

David Goldfield,

Yes, typing Alt+d in File Explorer, followed by shell:startup will place you in the relevant directory. Try pasting the JAWS shortcut in there.

Hi Jason!

Well, I am not on any sort of a corporate network, but I wonder about your below solution.  Maybe something like it might work for me!  You say that the solution was to copy the JAWS shortcut into “shell:startup (which is where the user’s startup programs reside).”  What does this mean.  I am used to seeing something more like “C: . . . “ or a directory path.  So, does your below indicate something like that?

Thanks,

Richard

I once experienced this on a Windows 7 system. According to Freedom Scientific support, it was probably due to group policy settings (the machine was part of an Active Directory domain).

The solution was to copy the desktop shortcut for JAWS to shell:startup (which is where the user’s startup programs reside).

I’m glad you don’t have a problem on your system, but do realize that every system is a little different and on some systems this is an issue which Freedom Scientific is aware of.

On Jan 28, 2020, at 4:02 PM, Richard B. McDonald <richardbmcdonald@...> wrote:



Hi Joe!

 

Well, I have turned off “fast startup” but that has not fixed it.  This was suggested by FS.

 

Thanks,

Richard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Joe
Sent: Sunday, January 26, 2020 9:53 AM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: JAWS won't start after sign-in

 

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

 

Picture of Owl with Mortar Board and Computer

Dr. Joe L. Todd CVRT

                Phone: 616.951.2142

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Richard B. McDonald
Sent: Sunday, January 26, 2020 12:17 PM
To: jfw@groups.io
Subject: JAWS won't start after sign-in

 

Hi!

 

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

 

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

 

Does anyone else have this problem?  Has anyone solved this?

 

Thanks,

Richard

Hi Jason!

Well, I am not on any sort of a corporate network, but I wonder about your below solution.  Maybe something like it might work for me!  You say that the solution was to copy the JAWS shortcut into “shell:startup (which is where the user’s startup programs reside).”  What does this mean.  I am used to seeing something more like “C: . . . “ or a directory path.  So, does your below indicate something like that?

Thanks,

Richard

I once experienced this on a Windows 7 system. According to Freedom Scientific support, it was probably due to group policy settings (the machine was part of an Active Directory domain).

The solution was to copy the desktop shortcut for JAWS to shell:startup (which is where the user’s startup programs reside).

I’m glad you don’t have a problem on your system, but do realize that every system is a little different and on some systems this is an issue which Freedom Scientific is aware of.

Hi Richard,

I have this problem as well running Jaws 2020 and Windows 10 Pro the in the latest version of the operating system.  I had been using only Jaws at start but when I use Zoom Text  as well Jaws started  after signing in.  This makes me think there is a problem at start up and the additional time required to start Zoom Text or Fusion allows for Jaws to start up properly. 

Hi!

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

Does anyone else have this problem?  Has anyone solved this?

Thanks,

Richard

Hi,

  Yes, I had the same problem with JAWS 2019.  Both at log on and after getting to desktop.  In both instances I used the JAWS hot keys to force a start.  All my JAWS settings were correct and the Application file for JAWS was enabled on the start up menu. Freedom Scientific   said they were aware of some users having this issue.  I do not know if this occurs with 2020.  I took out my password at log on and after starting the computer JAWS starts all the time at my desktop.  So I don’t know if issue still exists with 2020 and I realize that most people need a log on password protected system.  I work from my home and so for me not necessary.

Mainly I want you to know that the issue is not just with you or your system.  I would report to Freedom and or Microsoft Disability Desk for any possible answers or trouble shoot.

Dan

Hi!

I am using JAWS 2019 under Windows 10 Pro 64 bit, all updated.  After signing-in, JAWS does not start.  My laptop has two user accounts: Admin and Visitor.  Both are password protected.  I have set JAWS to always start at the logon screen (a.k.a., sign-in screen), and it does.  But, after sign-in JAWS does not start.  This is despite having both the Admin and Visitor accounts set to “always” start after login.

I have fiddled with this a lot but I cannot get it to work.  “Fast startup” is off.  I have tried many different settings under the JAWS Options > Basics > Automatically Start JAWS Settings screen, but nothing works.

Does anyone else have this problem?  Has anyone solved this?

Thanks,

Richard