Date   

moderated Re: this pc going straight to hard drive

Glenn / Lenny
 

That would piss me off if MS did this change as an update.
I like "this PC" just the way it is, there are portable drives in there,
network drives and things like OpenDrive.

Glenn

----- Original Message -----
From: "Don H" <lmddh50@adams.net>
To: <main@jfw.groups.io>
Sent: Sunday, September 29, 2019 2:41 PM
Subject: Re: this pc going straight to hard drive


You can also easily make a shortcut on the desktop to what ever drive,
folder or file you want to go to.

On 9/29/2019 2:39 PM, Richard Turner wrote:
If you really just want to go to c, you could hit Windows-key r, and type
c colon backslash and hit enter.
I spelled out the punctuation to be sure it would read correctly.


Richard

Always look out for #1, and be careful not to step in #2.


On Sep 29, 2019, at 12:26 PM, Mario <mrb620@hotmail.com> wrote:

while trying to help my friend, my note:

when in Explorer, press alt+f and then o. then you can press down arrow
to This PC. I'm not sure if there is an OK button to activate.

there is a setting to hide 3d objects, desktop ,
documents, downloads, etc. and just display the folders like Local
Drive: (C:), BD-RE Drive (D:), etc, but I don't know how.

-------- Original Message --------
From: Ann Byrne [mailto:annakb@sbcglobal.net]
To: main@jfw.groups.io
Date: Sunday, September 29, 2019, 2:22 PM
Subject: this pc going straight to hard drive
On most of our computers, pressing Windows+e brings up a list of
folders, beginning with 3d objects (whatever that is), then desktop ,
documents, downloads, etc. My husband's new lap top skips these folders
and goes straight to the c-drive. We want to go directly to This PC,
not quick access; but we would like to see the list of folders. How can
we make this happen?

thanks,

Ann




.






moderated Re: this pc going straight to hard drive

Don H
 

You can also easily make a shortcut on the desktop to what ever drive, folder or file you want to go to.

On 9/29/2019 2:39 PM, Richard Turner wrote:
If you really just want to go to c, you could hit Windows-key r, and type c colon backslash and hit enter.
I spelled out the punctuation to be sure it would read correctly.
Richard
Always look out for #1, and be careful not to step in #2.

On Sep 29, 2019, at 12:26 PM, Mario <mrb620@hotmail.com> wrote:

while trying to help my friend, my note:

when in Explorer, press alt+f and then o. then you can press down arrow
to This PC. I'm not sure if there is an OK button to activate.

there is a setting to hide 3d objects, desktop ,
documents, downloads, etc. and just display the folders like Local
Drive: (C:), BD-RE Drive (D:), etc, but I don't know how.

 -------- Original Message --------
From: Ann Byrne [mailto:annakb@sbcglobal.net]
To: main@jfw.groups.io
Date: Sunday, September 29, 2019, 2:22 PM
Subject: this pc going straight to hard drive
On most of our computers, pressing Windows+e brings up a list of
folders, beginning with 3d objects (whatever that is), then desktop ,
documents, downloads, etc.  My husband's new lap top skips these folders
and goes straight to the c-drive.  We want to go directly to This PC,
not quick access; but we would like to see the list of folders.  How can
we make this happen?

thanks,

Ann




.





moderated Re: this pc going straight to hard drive

Richard Turner
 

If you really just want to go to c, you could hit Windows-key r, and type c colon backslash and hit enter.
I spelled out the punctuation to be sure it would read correctly.


Richard

Always look out for #1, and be careful not to step in #2. 


On Sep 29, 2019, at 12:26 PM, Mario <mrb620@...> wrote:

while trying to help my friend, my note:
   
when in Explorer, press alt+f and then o. then you can press down arrow
to This PC. I'm not sure if there is an OK button to activate.

there is a setting to hide 3d objects, desktop ,
documents, downloads, etc. and just display the folders like Local
Drive: (C:), BD-RE Drive (D:), etc, but I don't know how.

 -------- Original Message --------
From: Ann Byrne [mailto:annakb@...]
To: main@jfw.groups.io
Date: Sunday, September 29, 2019, 2:22 PM
Subject: this pc going straight to hard drive
On most of our computers, pressing Windows+e brings up a list of
folders, beginning with 3d objects (whatever that is), then desktop ,
documents, downloads, etc.  My husband's new lap top skips these folders
and goes straight to the c-drive.  We want to go directly to This PC,
not quick access; but we would like to see the list of folders.  How can
we make this happen?

thanks,

Ann




.






moderated Re: update install failed--no 2019 to be found

Chris Hill
 

Use add/remove programs to make sure you don’t have anything left of jaws 2020.     And then try.      To ethingg stiiiiilllllllllll tttttttttttttttttttthhhhhere t it.






On Sep 29, 2019, at 14:21, Stan Holdeman <sholdeman@...> wrote:

Ron: This was downloaded from Freedom, not the update from the prompt.

 

Stan

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier
Sent: Sunday, September 29, 2019 3:01 PM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: update install failed--no 2019 to be found

 

Hi Stan,

 

If you are authorized for 2019, simply go to the Freedom site and download the latest version of 2019 and install it.

I have had problems with updates so I download the full version and install it right on top of the current one rather than updating

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Stan Holdeman
Sent: Sunday, September 29, 2019 2:41 PM
To: jfw@groups.io
Subject: update install failed--no 2019 to be found

 

Friends: I am running Windows 10 latest update.

 

I downloaded and today tried to install the update, j20190928any.exe

 

The install reported that it was installed successfully, but after restart, J2019 did not load. There was no 2019 icon on the desktop. I cannot find any 2019 executable anywhere in the computer. I am using 2018 to work with now.

 

I tried to install again but was promptly informed that repair failed.

 

What happened to my J2019 and how can I get it Back?

 

Stan   


moderated Re: this pc going straight to hard drive

Mario
 

while trying to help my friend, my note:

when in Explorer, press alt+f and then o. then you can press down arrow
to This PC. I'm not sure if there is an OK button to activate.

there is a setting to hide 3d objects, desktop ,
documents, downloads, etc. and just display the folders like Local
Drive: (C:), BD-RE Drive (D:), etc, but I don't know how.

-------- Original Message --------
From: Ann Byrne [mailto:annakb@sbcglobal.net]
To: main@jfw.groups.io
Date: Sunday, September 29, 2019, 2:22 PM
Subject: this pc going straight to hard drive
On most of our computers, pressing Windows+e brings up a list of
folders, beginning with 3d objects (whatever that is), then desktop ,
documents, downloads, etc.  My husband's new lap top skips these folders
and goes straight to the c-drive.  We want to go directly to This PC,
not quick access; but we would like to see the list of folders.  How can
we make this happen?

thanks,

Ann




.


moderated Re: update install failed--no 2019 to be found

Stan Holdeman
 

Ron: This was downloaded from Freedom, not the update from the prompt.

 

Stan

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ron Pelletier
Sent: Sunday, September 29, 2019 3:01 PM
To: main@jfw.groups.io; jfw@groups.io
Subject: Re: update install failed--no 2019 to be found

 

Hi Stan,

 

If you are authorized for 2019, simply go to the Freedom site and download the latest version of 2019 and install it.

I have had problems with updates so I download the full version and install it right on top of the current one rather than updating

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Stan Holdeman
Sent: Sunday, September 29, 2019 2:41 PM
To: jfw@groups.io
Subject: update install failed--no 2019 to be found

 

Friends: I am running Windows 10 latest update.

 

I downloaded and today tried to install the update, j20190928any.exe

 

The install reported that it was installed successfully, but after restart, J2019 did not load. There was no 2019 icon on the desktop. I cannot find any 2019 executable anywhere in the computer. I am using 2018 to work with now.

 

I tried to install again but was promptly informed that repair failed.

 

What happened to my J2019 and how can I get it Back?

 

Stan   


moderated Re: update install failed--no 2019 to be found

Ron Pelletier
 

Hi Stan,

 

If you are authorized for 2019, simply go to the Freedom site and download the latest version of 2019 and install it.

I have had problems with updates so I download the full version and install it right on top of the current one rather than updating

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Stan Holdeman
Sent: Sunday, September 29, 2019 2:41 PM
To: jfw@groups.io
Subject: update install failed--no 2019 to be found

 

Friends: I am running Windows 10 latest update.

 

I downloaded and today tried to install the update, j20190928any.exe

 

The install reported that it was installed successfully, but after restart, J2019 did not load. There was no 2019 icon on the desktop. I cannot find any 2019 executable anywhere in the computer. I am using 2018 to work with now.

 

I tried to install again but was promptly informed that repair failed.

 

What happened to my J2019 and how can I get it Back?

 

Stan   


moderated update install failed--no 2019 to be found

Stan Holdeman
 

Friends: I am running Windows 10 latest update.

 

I downloaded and today tried to install the update, j20190928any.exe

 

The install reported that it was installed successfully, but after restart, J2019 did not load. There was no 2019 icon on the desktop. I cannot find any 2019 executable anywhere in the computer. I am using 2018 to work with now.

 

I tried to install again but was promptly informed that repair failed.

 

What happened to my J2019 and how can I get it Back?

 

Stan   


moderated this pc going straight to hard drive

Ann Byrne
 

On most of our computers, pressing Windows+e brings up a list of folders, beginning with 3d objects (whatever that is), then desktop , documents, downloads, etc. My husband's new lap top skips these folders and goes straight to the c-drive. We want to go directly to This PC, not quick access; but we would like to see the list of folders. How can we make this happen?

thanks,

Ann


moderated viewing Chrome history

Dean Martineau <topdot@...>
 

Chrome keeps browsing history for three months. When I hit ctrl+H in Chrome to view my history, I don’t see more than a day or two of entries easily. If I use insert+z to turn off the virtual viewer, I can scroll through the whole list. Similarly, if I do a search of history, and get a high number of results, I can’t scroll to them in the virtual viewer. 

 

Is this the way it is, using Windows 1903, JAWS 2019 and Chrome 77.0.3865.90, (and for some time back,) or is this some anomaly of my system? I have the same scenario with NVDA.

 

Dean

 


moderated Re: Jaws License Update Message

Dan Longmore
 

Hi,

  Yes, I ad to work through this as well.  Basically your JAWS key on your computer must match the information at Vespero.  That is what JAWS now checks at startup.  For example my JAWS did not reflect ,correctly, that I had purchased an SMA last year.  I did not even notice this but with the update just issued the problem was corrected with the new checking at start up.  It was confusing for me at first, and I am sure FS will need to clarify , this in days to come.

 

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Dean Martineau
Sent: Saturday, September 28, 2019 5:56 PM
To: main@jfw.groups.io
Subject: Re: Jaws License Update Message

 

This comes from the release notes: “For single-user perpetual licenses, JAWS, Fusion, and ZoomText 2019 now check to see if an update to your license is available when the software first starts. For instance, you recently purchased or renewed a Software Maintenance Agreement (SMA). You will then have the option to update the license on your local computer. This allows you to install major releases in the future you are licensed to run without having to go through the authorization process after the install.”

 

I don’t quite get it, because I didn’t do anything to my license, but had to let it update anyway. 

 

Dean

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, September 28, 2019 5:29 PM
To: JFW List <main@jfw.groups.io>
Subject: Jaws License Update Message

 

Hi All,

 

Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: Jaws License Update Message

Mike B.
 

Hi Dean & David,
 
Yes, I did upgrade my SMA a couple of weeks ago to J2022, but I didn't associate the what's new info from the latest J2019 update the other day to what happened today until someone mentioned it on another list.  Thanks much for your input / reminder.
 
Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.

----- Original Message -----
Sent: Saturday, September 28, 2019 2:56 PM
Subject: Re: Jaws License Update Message

This comes from the release notes: “For single-user perpetual licenses, JAWS, Fusion, and ZoomText 2019 now check to see if an update to your license is available when the software first starts. For instance, you recently purchased or renewed a Software Maintenance Agreement (SMA). You will then have the option to update the license on your local computer. This allows you to install major releases in the future you are licensed to run without having to go through the authorization process after the install.”

 

I don’t quite get it, because I didn’t do anything to my license, but had to let it update anyway. 

 

Dean

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, September 28, 2019 5:29 PM
To: JFW List <main@jfw.groups.io>
Subject: Jaws License Update Message

 

Hi All,

 

Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: FS Reader

David Griffith
 

If the files are text rather than Audio I understand that QRead can handle text Daisy files although I have not personally tried this.

David Griffith

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Norma A. Boge
Sent: 27 September 2019 11:42
To: main@jfw.groups.io
Subject: Re: FS Reader

 

Hi guys, is there an app compatible with Win 10 by which I can read bookshare DAISY files with Jaws? Textbooks can be pretty large and FS Reader isn’t doing it for me. Thanks, Norma

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: Thursday, September 26, 2019 3:23 PM
To: main@jfw.groups.io
Subject: Re: FS Reader

 

You can listen to any Audio Mp3 Book with FS Reader using the free Daisy Book Generator software.

https://www.dropbox.com/s/bd049hx88zoj5jr/daisybook%20generator%201_90.zip?dl=1

 

David Griffith

 

Sent from Mail for Windows 10

 

From: Don H
Sent: 26 September 2019 18:40
To: main@jfw.groups.io
Subject: FS Reader

 

Where do you get books in the DAISY format to use with the FS Reader?

What other uses does the FS reader have?

Thanks

 

 

 

 


moderated Re: Jaws License Update Message

David Pearson
 

Hello MikeB, et al:
 
Received a Jaws update a couple of days ago which I downloaded and installed without incident.  “Bosox” still hanging in there(by fingertips).
 
Sincerely,
 
 
 
David S. Pearson
 

From: Mike B
Sent: Saturday, September 28, 2019 5:29 PM
Subject: Jaws License Update Message
 
Hi All,
 
Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.
Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: Jaws License Update Message

Dean Martineau <topdot@...>
 

This comes from the release notes: “For single-user perpetual licenses, JAWS, Fusion, and ZoomText 2019 now check to see if an update to your license is available when the software first starts. For instance, you recently purchased or renewed a Software Maintenance Agreement (SMA). You will then have the option to update the license on your local computer. This allows you to install major releases in the future you are licensed to run without having to go through the authorization process after the install.”

 

I don’t quite get it, because I didn’t do anything to my license, but had to let it update anyway. 

 

Dean

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Mike B
Sent: Saturday, September 28, 2019 5:29 PM
To: JFW List <main@jfw.groups.io>
Subject: Jaws License Update Message

 

Hi All,

 

Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.

Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Jaws License Update Message

Mike B.
 

Hi All,
 
Today I received a message from Freedom Scientific / Vespero on 3 different computers that I needed to update my license and had to go through the license authorization process for all 3 computers even though all the computers had been authorized already.  This was with J2019 for all the computers, but since J2019 is the version that loads with the computer I don't know if this would have happened with any other Jaws version.  Anyways, has anyone else been getting this update license message?  Thanks much.
Take care.  Mike.  Sent from my iBarstool.  Go dodgers!
Every man should marry.  After all, happiness is not the only thing in life.


moderated Re: how do i perform a screen shot?

romance's prince
 

pls. how about using snipping tool?
thanks

----- Original Message -----
From: "Sieghard Weitzel" <sieghard@live.ca>
To: <main@jfw.groups.io>
Sent: Saturday, September 28, 2019 1:37 PM
Subject: Re: how do i perform a screen shot?


Under Windows 7 the only way to take a screenshot with Printscreen and if you don't specifically enable this feature in OneDrive or Dropbox (both have it) would be to paste it into Paint and then save it. You can't paste it directly into an email under Windows 7 and unlike in Windows 10 it does not create an image file unless you choose either OneDrive or Dropbox to do so for you.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 5:06 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

This was sent to one of the Jaws lists some time back:

Try the following:
From:

Press the print screen key to take a screen shot of the whole screen.
Press alt+print screen to take a screen shot of only the current program (not including the taskbar etc).
The print screen key is usually to the right of F12 on a full size keyboard, it is the first in the block of three which is print screen, scroll lock and pause / break which are usually above the six pack navigation keys (insert, delete, home, end, page up, page down).
If you're using OneDrive on Windows 10, it will save to your OneDrive folder and / or to the "Screenshots" folder in your "pictures" library.
In any case, the image is also copied to the clipboard where you can paste it into an e-mail message, or Word document or image editor.
Regards







moderated Re: how do i perform a screen shot?

 

Under Windows 7 the only way to take a screenshot with Printscreen and if you don't specifically enable this feature in OneDrive or Dropbox (both have it) would be to paste it into Paint and then save it. You can't paste it directly into an email under Windows 7 and unlike in Windows 10 it does not create an image file unless you choose either OneDrive or Dropbox to do so for you.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 5:06 PM
To: main@jfw.groups.io
Subject: Re: how do i perform a screen shot?

This was sent to one of the Jaws lists some time back:

Try the following:
From:

Press the print screen key to take a screen shot of the whole screen.
Press alt+print screen to take a screen shot of only the current program (not including the taskbar etc).
The print screen key is usually to the right of F12 on a full size keyboard, it is the first in the block of three which is print screen, scroll lock and pause / break which are usually above the six pack navigation keys (insert, delete, home, end, page up, page down).
If you're using OneDrive on Windows 10, it will save to your OneDrive folder and / or to the "Screenshots" folder in your "pictures" library.
In any case, the image is also copied to the clipboard where you can paste it into an e-mail message, or Word document or image editor.
Regards


moderated Re: Any advantage to buying through a dealer versus direct?

Glenn / Lenny
 


blah
blah
blah
 

----- Original Message -----
Sent: Friday, September 27, 2019 11:35 PM
Subject: Re: Any advantage to buying through a dealer versus direct?

And how would you explain that you are using a credit card from another country? In any case, that would be lying.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 9:54 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose too that one could state that he or she has moved to the U.S. and set up a new address with FS.

Glenn

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:48 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

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moderated Re: Any advantage to buying through a dealer versus direct?

 

And how would you explain that you are using a credit card from another country? In any case, that would be lying.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: Friday, September 27, 2019 9:54 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose too that one could state that he or she has moved to the U.S. and set up a new address with FS.

Glenn

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:48 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Yes, I suppose so. But for those of us who already bought the product initially, we should be able to upgrade cheaply and easily. This is done by serial number, alas.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Glenn / Lenny
Sent: September 27, 2019 12:33 PM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

I suppose if buying new, one could use a U.S. address, perhaps the address of a U.S. friend.

 

Glenn

 

----- Original Message -----

From: JM Casey

Sent: Friday, September 27, 2019 11:29 AM

Subject: Re: Any advantage to buying through a dealer versus direct?

 

Of course. Unless this has changed recently, this is exactly what happens when non-US customers go to the VFO/FS/whatever site and attempt a purchase.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of David Griffith
Sent: September 27, 2019 6:24 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

 

Sorry to be clear.

I would love to be able to purchase directly from VFO.

However, there are, as far as I am aware  still, absolutely  no options for buying direct from VFO in the UK.

This is probably for reasons for support etc.

This is a cause of annoyance on some occasions with UK residents being forced to pay through local distributors even when products are electronic.

On a similar if not VFO case, I remember trying to upgrade Kurzweil 1000  but being redirected to a local UK Supplier. The catch was that the local UK upgrade price was vastly inflated compared to the price  available if I had been able to download from the US site. As soon as I entered my serial number it recognised I was a UK resident and refused to allow me to proceed with purchasing the upgrade.

 

David Griffith

 

 

Sent from Mail for Windows 10

 

From: Brian K. Lingard
Sent: 27 September 2019 09:31
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Dear Robin, David & List:

An SMA is pretty basic, you normally take delivery via the Internet. I agree with David’s reasons for buying through a local dealer. However, your dealer nay not be local, so you have to pack up stuff to return it to the dealer.

 

 

The big advantage with buying direct is you know the software publisher received your money, when you buy through a dealer, you expect the dealer to in turn, order an SMA for you. Should the dealer go broke, your money may be used for other purposes, leaving you high and dry. If you put the ;purchase on a credit card, you may dispute the purchase with the card company or bank. Will probably go in your favor, but until it does, your money is tied up.

Will your dealer do this to you? Probably not, but he nay finds the gas company has shut off his natural gas due to a delinquent bill, or the software publisher cuts him off for unpaid bills. Have seen this happen with what looked like a thriving firm. Electric utility shut off his electric, he was out of business.

These are all points to consider.

Brian k. Lingard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf of David Goldfield
Sent: Friday, September 27, 2019 3:16 AM
To: main@jfw.groups.io
Subject: Re: Any advantage to buying through a dealer versus direct?

 

Robin,

I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.

 

A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.

A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.

Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.

A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or ZoomText on the user's computer after a purchase or maybe even installing a demo before a purchase.

A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or ZoomText. Apple provides similar services with its own products.

A dealer might offer some paid training options with on-site service.

If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.

A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.

A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.

I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.

 

I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.

David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote:

Hi,

I have always gotten my licenses for speech software directly from the company such as Freedom Scientific. For U.S. customers, is there any upside or downside to purchasing my next SMA from a third-party dealer, other than supporting a small business?   I’m not bundling the purchase with anything, so maybe this isn’t even really a thing anymore, but just thought I’d ask.

 

 

Robin Van Lant, Sr. Program Manager, Strategy & Performance Management

Key Equipment Finance | 720-304-1060 |  www.keyequipmentfinance.com 

 



This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing, or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114


If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.