Date   

Re: Skype Incoming Ringer Muting JAWS

Steve Nutt
 

Hi,

Go to your sound card properties by tapping the Windows button, then typing
the word Soundcard. You should hear Change Soundcard Settings or something
like that.

Press enter on it, then select your Playback device. For example, Realtek,
or something.

In the properties, go to Communications, and set it to "Do Nothing". This
will solve the problem.

While you are there, go to Enhancements and Disable All Enhancements, this
will make your JAWS more responsive.

Finally, go to Advanced, and uncheck the box that says Allow Apps To Take
Exclusive Control.

Your sound experience should be a whole lot better now.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Vlad
Dragomir
Sent: 18 December 2017 11:48
To: main@jfw.groups.io
Subject: Re: Skype Incoming Ringer Muting JAWS

Hello,

I'm facing the exactly same problem here, and have found no solution for the
time being. Let's hope someone has an idea. *smile*


Re: installing windows 10 with narrator

Chris
 

We all get like that from time to time

Our heads say one thing and the body does another 😃

Good luck with your install

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 13:01
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

So sorry.  That was in my head, but my fingers have been doing control shift all morning, grin.

Carol

On 1/3/2018 7:55 AM, Chris wrote:

It is ctrl+windows+enter

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 12:34
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Try control shift enter

 

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:

> Hi.

> I'm trying to install windows 10 using narrator.

> It doesn't work for me. does it work for you?

> I'm booting the dvd and it Begins to spin.

> when it stops I try to start narrator with ctrl+ enter, nothing happens.

> ctrl+ windows key + allt doesn't work either.

> I want to make my installation of windows and jaws without help.

> /Kristoffer

 

 

 

 

 

 


Re: installing windows 10 with narrator

Chris
 

I don’t know about your setup but since build 1703 the narrator shortcut has been ctrl+windndows+enter

Older versions of windows it has been windows+enter

 

 

 

From: Mike B.
Sent: 03 January 2018 13:09
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Hi Chris,

 

I don't know what version of Widows 10 you're installing, but I'm running the latest, & the keystroke, Windows key + Enter, toggles Narrator on & off.  Don't get me wrong because what's working for you is working, but if your computer updates after you get Widows 10 installed keepthe the, Windows key + Enter, keystroke in mind for future reference.

Take care.  Mike.  Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

From: Chris

Sent: Wednesday, January 03, 2018 4:55 AM

Subject: Re: installing windows 10 with narrator

 

It is ctrl+windows+enter

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 12:34
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Try control shift enter

 

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:

> Hi.

> I'm trying to install windows 10 using narrator.

> It doesn't work for me. does it work for you?

> I'm booting the dvd and it Begins to spin.

> when it stops I try to start narrator with ctrl+ enter, nothing happens.

> ctrl+ windows key + allt doesn't work either.

> I want to make my installation of windows and jaws without help.

> /Kristoffer

 

 

 

 

 


Re: Providing Remote Support to Sighted Users

Jason White
 

If JAWS isn’t installed on the remote system then you can’t access it with JAWS remote desktop.

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Nutt
Sent: Wednesday, January 3, 2018 4:47 AM
To: main@jfw.groups.io
Subject: Re: Providing Remote Support to Sighted Users

 

But a sighted person wouldn’t have JAWS installed, would they?  I think the question is remoting into a sighted person’s own computer, where they don’t use JAWS.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: 15 December 2017 15:19
To: main@jfw.groups.io
Subject: Re: Providing Remote Support to Sighted Users

 

I assume it is quite likely that there is a Jaws shortcut on the desktop and in my opinion it’s not that much to ask from a sighted user to click that or to tell him to type Windows Key+R and type “Jaws18” or “Jaws2018” and press enter and to then tell him the few mouse clicks he or she would have to do to launch the tandem session.

I understand some people use Team Viewer and while I have used it in terms of getting support people access, I have not used it to gain access and don’t know about how accessible it is once you are connected. I know most remote solutions like GoToMeeting and so on never used to be accessible.

 

Regards,

Sieghard

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Coleman, Alton A
Sent: Friday, December 15, 2017 6:17 AM
To: main@jfw.groups.io
Subject: Providing Remote Support to Sighted Users

 

Good morning,

Is anyone aware of an accessible tool that will allow a JAWS user to provide remote assistance to other sighted non-JAWS users?

I am currently set up with JAWS Tandem Direct, but it does not make sense to me to ask a sighted user who requires my assistance, and knows absolutely nothing about JAWS to go through the process of launching JAWS on their machine just to acquire an access code for a Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.

 

Is there a more mainstream utility, such as Windows Remote Assistance through which I can gain access to their workstation and then just launch JAWS myself?

Note that JAWS has already been installed on the 75-100 workstations that I could potentially need to access.

I just want to find a way that the end-user does not have to launch JAWS in order for me to provide real-time remote assistance.

 

Keep in mind that I am referring to real-time assistance, where I take control of the end-user’s workstation, under their existing credentials and login session, not to be confused with remoting into their computer via Windows Remote Desktop, etc.

 

Any thoughts or feedback that you might can share would be greatly appreciated.

 

Alex


Re: installing windows 10 with narrator

Jason White
 

It's Ctrl+Windows+Enter, and, when last I tried it, it did work.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jonas Voll
Sent: Wednesday, January 3, 2018 8:53 AM
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

I did it one time, and but then I try again it did not work!


Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kristoffer Gustafsson
Sent: Tuesday, January 2, 2018 11:22 PM
To: main@jfw.groups.io
Subject: installing windows 10 with narrator

Hi.
I'm trying to install windows 10 using narrator.
It doesn't work for me. does it work for you?
I'm booting the dvd and it Begins to spin.
when it stops I try to start narrator with ctrl+ enter, nothing happens.
ctrl+ windows key + allt doesn't work either.
I want to make my installation of windows and jaws without help.
/Kristoffer

--
Kristoffer Gustafsson
Salängsgatan 7a
tel:033-12 60 93
mobil: 0730-500934




SonicWall identified this message as clean.
To manage your junk mail go to https://nospam.envisionus.com and logon with your domain userid and password.
If you consider this email to be spam please forward it to 'spam@...'
NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.


Re: installing windows 10 with narrator

Jonas Voll
 

I did it one time, and but then I try again it did not work!


Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Kristoffer Gustafsson
Sent: Tuesday, January 2, 2018 11:22 PM
To: main@jfw.groups.io
Subject: installing windows 10 with narrator

Hi.
I'm trying to install windows 10 using narrator.
It doesn't work for me. does it work for you?
I'm booting the dvd and it Begins to spin.
when it stops I try to start narrator with ctrl+ enter, nothing happens.
ctrl+ windows key + allt doesn't work either.
I want to make my installation of windows and jaws without help.
/Kristoffer

--
Kristoffer Gustafsson
Salängsgatan 7a
tel:033-12 60 93
mobil: 0730-500934




SonicWall identified this message as clean.
To manage your junk mail go to https://nospam.envisionus.com and logon with your domain userid and password.
If you consider this email to be spam please forward it to 'spam@...'
NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.


Re: JAWS Outlook Contacts Help

Alan Robbins <alan1057@...>
 

Has the original problem been discussed with VFO and , if so, what have they had to say?

 

Best,

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Nutt
Sent: Wednesday, January 3, 2018 4:41 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Hi,

 

It helps me about 95 percent of the time, but it’s not consistent oddly.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: 14 December 2017 18:29
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

This helps. Thanks.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of david
Sent: Thursday, December 14, 2017 11:13 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

hello;

while in contacts, make sure the screen is maximized.

see if this helps.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: Thursday, December 14, 2017 11:37 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Mee too. Don’t have a solution yet, though.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bohmann, Ben
Sent: Wednesday, December 13, 2017 12:51 PM
To: main@jfw.groups.io
Subject: JAWS Outlook Contacts Help

 

I have a user that is running into problems with the latest version of Outlook and the latest version of JAWS.  The user views their contacts as business cards so that it reads the contact’s information.  However, as the user moves through the list of contacts, JAWS reads the contact the user just moved off of and not the currently selected contact.   For example, when the user is on Contact 1 and moves to Contact 2, JAWS reads Contact 1 even through Contact 2 is highlighted.  When the user moves to Contact 3, JAWS reads contact 2.   Any ideas would be helpful. 

 

Ben

 


Re: Locating Pixel Position

Mike B. <mb69mach1@...>
 

Hi Bill,
 
Thank you very much.
Take care.  Mike.  Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----
From: Bill White
Sent: Tuesday, January 02, 2018 5:00 PM
Subject: Re: Locating Pixel Position

Hi, Mike. I just spoke with VFO today, and they said that the keystroke is ALT plus DELETE.

 

So, Say you have an icon on the screen named Recycle Bin. You navigate to the icon on the screen, hold the ALT key, and press DELETE, and the X and Y coordinates on the screen will be voiced. This may not happen, however in a program such as Microsoft Word. In that case, ALT plus DELETE will give you coordinates based in inches from top and left.

 

Bill White

Billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Saturday, December 30, 2017 8:45 PM
To: main@jfw.groups.io
Subject: Locating Pixel Position

 

Hi All,

 

A few months ago someone posted how to locate pixel position of the cursor using J2018 & Windows 10.  I thought I had saved  it, but I now find that I didn't!  Would someone please post that information if they have it, or will someone please explain how this is done?  All help will be greatly appreciated.  Thanks mooy moocho, & a happy New Year to all.

Take care.  Mike.  Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.


Re: installing windows 10 with narrator

Mike B. <mb69mach1@...>
 


Hi Chris,
 
I don't know what version of Widows 10 you're installing, but I'm running the latest, & the keystroke, Windows key + Enter, toggles Narrator on & off.  Don't get me wrong because what's working for you is working, but if your computer updates after you get Widows 10 installed keepthe the, Windows key + Enter, keystroke in mind for future reference.
Take care.  Mike.  Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----
From: Chris
Sent: Wednesday, January 03, 2018 4:55 AM
Subject: Re: installing windows 10 with narrator

It is ctrl+windows+enter

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 12:34
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Try control shift enter

 

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:

> Hi.

> I'm trying to install windows 10 using narrator.

> It doesn't work for me. does it work for you?

> I'm booting the dvd and it Begins to spin.

> when it stops I try to start narrator with ctrl+ enter, nothing happens.

> ctrl+ windows key + allt doesn't work either.

> I want to make my installation of windows and jaws without help.

> /Kristoffer

 

 

 

 


Re: installing windows 10 with narrator

Carol Smith
 

So sorry.  That was in my head, but my fingers have been doing control shift all morning, grin.

Carol


On 1/3/2018 7:55 AM, Chris wrote:

It is ctrl+windows+enter

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 12:34
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Try control shift enter

 

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:

> Hi.

> I'm trying to install windows 10 using narrator.

> It doesn't work for me. does it work for you?

> I'm booting the dvd and it Begins to spin.

> when it stops I try to start narrator with ctrl+ enter, nothing happens.

> ctrl+ windows key + allt doesn't work either.

> I want to make my installation of windows and jaws without help.

> /Kristoffer

 

 

 

 



Re: installing windows 10 with narrator

Chris
 

It is ctrl+windows+enter

 

 

From: Carol Smith via Groups.Io
Sent: 03 January 2018 12:34
To: main@jfw.groups.io
Subject: Re: installing windows 10 with narrator

 

Try control shift enter

 

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:

> Hi.

> I'm trying to install windows 10 using narrator.

> It doesn't work for me. does it work for you?

> I'm booting the dvd and it Begins to spin.

> when it stops I try to start narrator with ctrl+ enter, nothing happens.

> ctrl+ windows key + allt doesn't work either.

> I want to make my installation of windows and jaws without help.

> /Kristoffer

 

 

 

 


Re: Team viewer Questions

Iksi hacker
 

Hi.
Wich are quality of sound on team viewer?
I tryed few times ago, but sound are verry terible.
Olso, i had same probrems with swiching computers, and coppy files and text.


On Jan 3, 2018 11:12, "Paul Price" <pprice72@...> wrote:
Hi all,
 
I have a few Team viewer questions with Jaws.
 
I can remote into a pc ok, but once in the remote window I cannot get back to the local window.
 
Also, if I copy some text or a link in the local window with control c and then try to paste it in the remote window, this also doesn't work.
 
I also went into the file transfer window and could see the local and remote file lists, but could not work out a way to get the files to transfer across.
 
Is there some key combinations I'm missing?
 
Thanks for your assistance,
 
 
Regards,
Paul Price
Email and mSN Messenger:
Skype:
price72
 

Virus-free. www.avast.com


Re: installing windows 10 with narrator

Carol Smith
 

Try control shift enter

On 1/3/2018 12:22 AM, Kristoffer Gustafsson wrote:
Hi.
I'm trying to install windows 10 using narrator.
It doesn't work for me. does it work for you?
I'm booting the dvd and it Begins to spin.
when it stops I try to start narrator with ctrl+ enter, nothing happens.
ctrl+ windows key + allt doesn't work either.
I want to make my installation of windows and jaws without help.
/Kristoffer


Team viewer Questions

Paul Price
 

Hi all,
 
I have a few Team viewer questions with Jaws.
 
I can remote into a pc ok, but once in the remote window I cannot get back to the local window.
 
Also, if I copy some text or a link in the local window with control c and then try to paste it in the remote window, this also doesn't work.
 
I also went into the file transfer window and could see the local and remote file lists, but could not work out a way to get the files to transfer across.
 
Is there some key combinations I'm missing?
 
Thanks for your assistance,
 
 
Regards,
Paul Price
Email and mSN Messenger:
Skype:
price72
 

Virus-free. www.avast.com


Re: Providing Remote Support to Sighted Users

Steve Nutt
 

But a sighted person wouldn’t have JAWS installed, would they?  I think the question is remoting into a sighted person’s own computer, where they don’t use JAWS.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: 15 December 2017 15:19
To: main@jfw.groups.io
Subject: Re: Providing Remote Support to Sighted Users

 

I assume it is quite likely that there is a Jaws shortcut on the desktop and in my opinion it’s not that much to ask from a sighted user to click that or to tell him to type Windows Key+R and type “Jaws18” or “Jaws2018” and press enter and to then tell him the few mouse clicks he or she would have to do to launch the tandem session.

I understand some people use Team Viewer and while I have used it in terms of getting support people access, I have not used it to gain access and don’t know about how accessible it is once you are connected. I know most remote solutions like GoToMeeting and so on never used to be accessible.

 

Regards,

Sieghard

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Coleman, Alton A
Sent: Friday, December 15, 2017 6:17 AM
To: main@jfw.groups.io
Subject: Providing Remote Support to Sighted Users

 

Good morning,

Is anyone aware of an accessible tool that will allow a JAWS user to provide remote assistance to other sighted non-JAWS users?

I am currently set up with JAWS Tandem Direct, but it does not make sense to me to ask a sighted user who requires my assistance, and knows absolutely nothing about JAWS to go through the process of launching JAWS on their machine just to acquire an access code for a Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.

 

Is there a more mainstream utility, such as Windows Remote Assistance through which I can gain access to their workstation and then just launch JAWS myself?

Note that JAWS has already been installed on the 75-100 workstations that I could potentially need to access.

I just want to find a way that the end-user does not have to launch JAWS in order for me to provide real-time remote assistance.

 

Keep in mind that I am referring to real-time assistance, where I take control of the end-user’s workstation, under their existing credentials and login session, not to be confused with remoting into their computer via Windows Remote Desktop, etc.

 

Any thoughts or feedback that you might can share would be greatly appreciated.

 

Alex


Re: Providing Remote Support to Sighted Users

Steve Nutt
 

Hi,

 

Could you not use TeamViewer and transmit the audio?

 

It does seem to work from my limited testing.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Coleman, Alton A
Sent: 15 December 2017 15:14
To: main@jfw.groups.io
Subject: Re: Providing Remote Support to Sighted Users

 

Right, I’m set up with JAWS Remote Access and Tandem Direct, but as I stated, I’m not looking for RDP-type functionality.

Rather, I’m interested in a solution that renders a JAWS Tandem-like session, but without the end-user needing to specifically launch JAWS and configure a Tandem session.

Sighted people sometimes use Windows Remote Assistance or Team Viewer to accomplish this type of access.

Looking for a way to provide remote assistance without the end-user having to be concerned with launching JAWS to establish a Tandem connection.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jonas Voll
Sent: Friday, December 15, 2017 10:02 AM
To: main@jfw.groups.io
Subject: Re: Providing Remote Support to Sighted Users

 

Well, yes Jaws supports RDP, but you will need to license Jaws to support that!

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Coleman, Alton A
Sent: Friday, December 15, 2017 8:17 AM
To: main@jfw.groups.io
Subject: Providing Remote Support to Sighted Users

 

Good morning,

Is anyone aware of an accessible tool that will allow a JAWS user to provide remote assistance to other sighted non-JAWS users?

I am currently set up with JAWS Tandem Direct, but it does not make sense to me to ask a sighted user who requires my assistance, and knows absolutely nothing about JAWS to go through the process of launching JAWS on their machine just to acquire an access code for a Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.

 

Is there a more mainstream utility, such as Windows Remote Assistance through which I can gain access to their workstation and then just launch JAWS myself?

Note that JAWS has already been installed on the 75-100 workstations that I could potentially need to access.

I just want to find a way that the end-user does not have to launch JAWS in order for me to provide real-time remote assistance.

 

Keep in mind that I am referring to real-time assistance, where I take control of the end-user’s workstation, under their existing credentials and login session, not to be confused with remoting into their computer via Windows Remote Desktop, etc.

 

Any thoughts or feedback that you might can share would be greatly appreciated.

 

Alex

 
SonicWall identified this message as clean.
To manage your junk mail go to https://nospam.envisionus.com 
and 
logon with your domain userid and password.
If you consider this email to be spam please forward it to 
'spam@...'

NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.

 


Re: Providing Remote Support to Sighted Users

Steve Nutt
 

Hi,

 

Well you could use NVDA Remote and install NVDA on their machines.

 

Or if you want a truly remote option that doesn’t require a screen reader on the host, then Remote Incident Manager from Serotek is great.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Coleman, Alton A
Sent: 15 December 2017 14:17
To: main@jfw.groups.io
Subject: Providing Remote Support to Sighted Users

 

Good morning,

Is anyone aware of an accessible tool that will allow a JAWS user to provide remote assistance to other sighted non-JAWS users?

I am currently set up with JAWS Tandem Direct, but it does not make sense to me to ask a sighted user who requires my assistance, and knows absolutely nothing about JAWS to go through the process of launching JAWS on their machine just to acquire an access code for a Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.

 

Is there a more mainstream utility, such as Windows Remote Assistance through which I can gain access to their workstation and then just launch JAWS myself?

Note that JAWS has already been installed on the 75-100 workstations that I could potentially need to access.

I just want to find a way that the end-user does not have to launch JAWS in order for me to provide real-time remote assistance.

 

Keep in mind that I am referring to real-time assistance, where I take control of the end-user’s workstation, under their existing credentials and login session, not to be confused with remoting into their computer via Windows Remote Desktop, etc.

 

Any thoughts or feedback that you might can share would be greatly appreciated.

 

Alex


Re: JAWS Outlook Contacts Help

Steve Nutt
 

Yes, list view is more limiting.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: 15 December 2017 02:32
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Yeah, this doesn’t work either. I tried it earlier. Arrowing through your list it doesn’t give you a complete list of contacts and you can’t navigate via letter since an edit field will pop up as soon as you type the first letter.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of david
Sent: Thursday, December 14, 2017 3:52 PM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

hello; try the following;

 

1, open outlook,

 

2, ctrl+y=go to folder,

press the letter "c"=contacts, press enter.

 

3, alt+v=view,

tab once, change view button, press enter,

 

4, now use the tab key, enter on, list.

 

see if this helps.

jaws should still read the contact info, address, phone, email, etc.

hope this helps.

 

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bohmann, Ben
Sent: Thursday, December 14, 2017 6:42 PM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Thanks for the help.  My user is still having this issue even after being on the phone with support for over an hour.  Maximizing the screen, running outlook repairs, reinstalling JAWS, reinstalling the OS, trying Windows Enterprise, Windows Pro, etc.  Nothing seems to help.   Support doesn’t seem to have this issue on their computers.

 

Ben

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Thursday, December 14, 2017 11:31 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

This has been an issue with Outlook 2016 since I don’t know when. Don’t recall this being a problem with Outlook 2010. I’ve gotten in the habbit of arrowing back and forth once before clicking on the desired contact. This focus being off has been annoying to say the least. Maximizing the window and so on doesn’t make a difference. I’ve almost gotten used to it at this point.

Using the most recent Jaws 2018, but  it’s been like this since at least JFW 18.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: Thursday, December 14, 2017 8:37 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Mee too. Don’t have a solution yet, though.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bohmann, Ben
Sent: Wednesday, December 13, 2017 12:51 PM
To: main@jfw.groups.io
Subject: JAWS Outlook Contacts Help

 

I have a user that is running into problems with the latest version of Outlook and the latest version of JAWS.  The user views their contacts as business cards so that it reads the contact’s information.  However, as the user moves through the list of contacts, JAWS reads the contact the user just moved off of and not the currently selected contact.   For example, when the user is on Contact 1 and moves to Contact 2, JAWS reads Contact 1 even through Contact 2 is highlighted.  When the user moves to Contact 3, JAWS reads contact 2.   Any ideas would be helpful. 

 

Ben

 


Re: JAWS Outlook Contacts Help

Steve Nutt
 

Hi,

 

It helps me about 95 percent of the time, but it’s not consistent oddly.

 

All the best

 

Steve

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: 14 December 2017 18:29
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

This helps. Thanks.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of david
Sent: Thursday, December 14, 2017 11:13 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

hello;

while in contacts, make sure the screen is maximized.

see if this helps.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: Thursday, December 14, 2017 11:37 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Mee too. Don’t have a solution yet, though.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bohmann, Ben
Sent: Wednesday, December 13, 2017 12:51 PM
To: main@jfw.groups.io
Subject: JAWS Outlook Contacts Help

 

I have a user that is running into problems with the latest version of Outlook and the latest version of JAWS.  The user views their contacts as business cards so that it reads the contact’s information.  However, as the user moves through the list of contacts, JAWS reads the contact the user just moved off of and not the currently selected contact.   For example, when the user is on Contact 1 and moves to Contact 2, JAWS reads Contact 1 even through Contact 2 is highlighted.  When the user moves to Contact 3, JAWS reads contact 2.   Any ideas would be helpful. 

 

Ben

 


Re: JAWS Outlook Contacts Help

Steve Nutt
 

Doesn’t help for me.  I think JAWS is reading the previous contact before the screen has settled.

 

Window-Eyes had a wonderful feature called Cursor Delay, where you could slow down reaction to cursoring keys, which would have fixed it.  I see no such feature in JAWS, other than scripting round it.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of david
Sent: 14 December 2017 17:13
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

hello;

while in contacts, make sure the screen is maximized.

see if this helps.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dale Heltzer
Sent: Thursday, December 14, 2017 11:37 AM
To: main@jfw.groups.io
Subject: Re: JAWS Outlook Contacts Help

 

Mee too. Don’t have a solution yet, though.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bohmann, Ben
Sent: Wednesday, December 13, 2017 12:51 PM
To: main@jfw.groups.io
Subject: JAWS Outlook Contacts Help

 

I have a user that is running into problems with the latest version of Outlook and the latest version of JAWS.  The user views their contacts as business cards so that it reads the contact’s information.  However, as the user moves through the list of contacts, JAWS reads the contact the user just moved off of and not the currently selected contact.   For example, when the user is on Contact 1 and moves to Contact 2, JAWS reads Contact 1 even through Contact 2 is highlighted.  When the user moves to Contact 3, JAWS reads contact 2.   Any ideas would be helpful. 

 

Ben