Date   

Re: Trouble with entering addresses in outlook 2016

Bonnie Vegiard
 

Sorry, I had to finish my last email in a bit of a hurry. Thanks so much for this! Explanation. The problem is that it is no longer allowing me to choose the email it auto fills, it’s picking on its own. It’s clear that some setting somewhere has changed. It’s picking an email and then picking a second and third email when I continue to try to type the email that I want. It’s extremely frustrating. I am up to the current release of jaws, and I’m thinking that somewhere some setting got accidentally shifted. I don’t know why else the behavior would have suddenly changed. I will try to look at the Settings box that you mentioned, but I do want it to auto fill, I just want to have some control over what it auto fills.

I guess no one else is having this problem, though. So it’s something about my settings.


Thanks, Bonnie

On Nov 27, 2017, at 11:47 AM, Sieghard Weitzel <sieghard@live.ca> wrote:

This has always been this way except that for a while the auto-complete function was broken and Jaws didn't read the suggestions which popped up as you type.
Personally I find this extremely convenient because for the most part I just have to type the first few letters of an email and the rest is automatically filled or I can type a few letters and then down arrow to find the one I want.
But, if I have an email which starts with "john" and I have 5 emails in my auto complete which start with John then I just keep typing and ignore the suggestions and as soon as you type the first letter that is different than all the addresses your auto-complete remembers it will stop.
What version of Jaws are you using? In 2018 the behaviour has changed a bit in that it now only reads the first suggestion when you type 2 or 3 letters, after that it stops and you have to actually down arrow to hear the rest.
Of course if you really hate this you can turn this off by going to File > Options, then go to the "Mail" tab/category (most likely you have to down arrow once) and now you have to either tab I think 36 times or back tab (shift+tab) 23 times to get to the following item:

Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines check box checked
ALT+g

Press the spacebar to uncheck this and, for good measure, tab once more to the buttonv "Empty Auto Complete List" and press the spacebar to activate it which will clear out your list of auto complete suggestions.
OK, now that I told you how to do it the long way (it's a good idea to tab through all these options to see what's there), here is the easy way which means the keyboard shortcut:
Alt+F followed by T opens Options.
Find the Mail tab/category by using down arrow (or up arrow), it's the second from the top after "General".
Press Alt+G and this will uncheck the " Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines" check box.
Now tab once more to the "Empty 'Auto Complete List" and activate it, then don't forget to tab about 22 times to "OK" and activate it, if you don't the setting won't stick.


Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bonnie Vegiard
Sent: Monday, November 27, 2017 5:49 AM
To: main@jfw.groups.io
Subject: Trouble with entering addresses in outlook 2016

Hello, I started having this problem probably a month or maybe two months ago. I actually don’t use Outlook all that often, as usually are use my phone. However, when I am in Outlook and try to enter an email address, The program takes the first letter I typed in and picks up the very first email address that matches and insert it, even before I can type a second letter. Then it takes the second letter and vines that email address and inserts that. Needless to say, this does not work at all for me getting the correct address into my address line. I don’t know why it has changed, or why it is so difficult to type in an address that I want. I don’t want to have to go to my address book every time I want to put in addresses, as I don’t actually keep my address book in outlook, so it is kind of a pain to get to. Does anyone have a fix for this? I just wanted to let me type in the whole word before it decides which address to choose.

Thanks, Bonnie





Re: Trouble with entering addresses in outlook 2016

Bonnie Vegiard
 

That’s my problem. It used to work that way, where I could arrow down and get the different suggestions. Now that doesn’t happen at all. It just picks the email that it wants for me, and then it picks another one when I type the next letter. It happens so fast that I have no time to change anything.

On Nov 27, 2017, at 11:47 AM, Sieghard Weitzel <sieghard@live.ca> wrote:

This has always been this way except that for a while the auto-complete function was broken and Jaws didn't read the suggestions which popped up as you type.
Personally I find this extremely convenient because for the most part I just have to type the first few letters of an email and the rest is automatically filled or I can type a few letters and then down arrow to find the one I want.
But, if I have an email which starts with "john" and I have 5 emails in my auto complete which start with John then I just keep typing and ignore the suggestions and as soon as you type the first letter that is different than all the addresses your auto-complete remembers it will stop.
What version of Jaws are you using? In 2018 the behaviour has changed a bit in that it now only reads the first suggestion when you type 2 or 3 letters, after that it stops and you have to actually down arrow to hear the rest.
Of course if you really hate this you can turn this off by going to File > Options, then go to the "Mail" tab/category (most likely you have to down arrow once) and now you have to either tab I think 36 times or back tab (shift+tab) 23 times to get to the following item:

Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines check box checked
ALT+g

Press the spacebar to uncheck this and, for good measure, tab once more to the buttonv "Empty Auto Complete List" and press the spacebar to activate it which will clear out your list of auto complete suggestions.
OK, now that I told you how to do it the long way (it's a good idea to tab through all these options to see what's there), here is the easy way which means the keyboard shortcut:
Alt+F followed by T opens Options.
Find the Mail tab/category by using down arrow (or up arrow), it's the second from the top after "General".
Press Alt+G and this will uncheck the " Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines" check box.
Now tab once more to the "Empty 'Auto Complete List" and activate it, then don't forget to tab about 22 times to "OK" and activate it, if you don't the setting won't stick.


Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bonnie Vegiard
Sent: Monday, November 27, 2017 5:49 AM
To: main@jfw.groups.io
Subject: Trouble with entering addresses in outlook 2016

Hello, I started having this problem probably a month or maybe two months ago. I actually don’t use Outlook all that often, as usually are use my phone. However, when I am in Outlook and try to enter an email address, The program takes the first letter I typed in and picks up the very first email address that matches and insert it, even before I can type a second letter. Then it takes the second letter and vines that email address and inserts that. Needless to say, this does not work at all for me getting the correct address into my address line. I don’t know why it has changed, or why it is so difficult to type in an address that I want. I don’t want to have to go to my address book every time I want to put in addresses, as I don’t actually keep my address book in outlook, so it is kind of a pain to get to. Does anyone have a fix for this? I just wanted to let me type in the whole word before it decides which address to choose.

Thanks, Bonnie





Re: Creating accessible, fillable PDFs?

 

As a quick aside, I have always found that MS-Word forms, using the legacy form fields, are a lot more accessible and screen-reader friendly than PDFs are.

Very few people even know how to create a form template (and I don't mean a regular document template) in MS-Word.  I have no idea why these have never taken off, but I've used them with a number of clients and can provide examples if someone wants them.

--
Brian  Windows 10 Home, 64-Bit, Version 1709, Build 16299  (dot level on request - it changes too often to keep in signature)

 
If you don't like someone, the way he holds his spoon will make you furious; if you do like him, he can turn his plate over into your lap and you won't mind.     ~ Irving Becker


Re: Creating accessible, fillable PDFs?

Jonas Voll
 

Not that I can think, and I do not have the full adobe software!

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.


From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Johnson, Joanne
Sent: Tuesday, November 28, 2017 12:03 PM
To: main@jfw.groups.io
Subject: Re: Creating accessible, fillable PDFs?

 

Hi Jonah, 

Perhaps...

The PDF was created from a Word document using Adobe Acrobat DC Pro. The read-out-loud feature in Adobe works, all the text is tagged, and I can highlight text with a cursor.

Is there anything further I can do to indicate to JAWS and other screen readers that it is not an image? 

Joanne

 
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If you consider this email to be spam please forward it to 
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Re: Excel 2016 as part of Office 365 issues

 

Remember this happens only with Windows 7, it's fine with Windows 10.
Anyhow, as I just said, it's a simple work-around to type the formula first and then edit the cell and put in the equals sign, easier than muting Jaws and, yes, it does happen when you mute Jaws speech with Insert+Spacebar+S, only time it doesn't happen is if Jaws I s not running. Also said this already, but yes, somebody else reported it also happens with NVDA.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Tuesday, November 28, 2017 1:58 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

My bad...
Out of curiosity, have you tried entering the = sign with Jaws silenced (insert+spacebar+s)? Not that that would be a real efficient workaround, but just a thought.
Does it also happen with NVDA? Jaws specific or something screen reader in general I wonder.
Using the stand alone Office 2016. Going to have to see if this occurs with my set up. Off-hand, can't recall excel crashing on me in this way.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Tuesday, November 28, 2017 1:43 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Interesting idea, but it also crashes Excel and in fact it messed things up so bad that I had to restart my computer whereas just typing the equals sign (something I still do accidently) just crashes Excel and then it just restarts after 10 seconds or so.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, November 27, 2017 2:16 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

How about punching in the ascii code for the = sign (alt+61)?

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Monday, November 27, 2017 2:05 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Good thought and one I tried, but even after I type "sum" and then delete it by backspacing, Excel still crashes as soon as I type the equals sign.
Maybe, but it still crashes unless I put that equals sign in last.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: Monday, November 27, 2017 12:27 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Sieghard, regarding your issue, couldn't you just press a letter first, press backspace, type an equal sign followed by the formula, and press enter? I'd imagine this way is less tedious, no?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Monday, Nov 27, 2017 2:14 PM EST
To: main@jfw.groups.io
Subject: Excel 2016 as part of Office 365 issues

Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium plan.
I had major issues with Excel back at the end of August, but even then Jaws 18 would read everything, but as soon as I tried to type anything into a cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would solve the issue, but it didn't. A week or 10 days later there was an Office update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my Windows 10 laptop. I can type into a cell, but if I start a formula with an equals sign Excel crashes. The work-around is to type the formula without the equals sign, for example, sum(a1:a10) and press enter. This just puts the text into the cell, if I then go back and edit with F2 I can put the equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I assume it is some peculiarity with your system since I have not heard others having these issues. I use Excel on 3 different Windows 7 PC's at my store as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Owais Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier versions too. We switched to Office 365 here at work last June, and all worked fine, but now, Jaws isn't able to track in Excel 2016. If I open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I press the right arrow key, Jaws will sometimes say "B1" as it ought to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring up the ribbon and then close it, Jaws might then read the contents of the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is "Monthly". I'm hoping the next update to Office 365 will fix this issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at work.

I called VFO tech support, and at that time I was running the 1703 build of Office 365 with the "deferred" channel. I was told that updating to the 1709 or 1710 builds of Office 365 would fix the issue, but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was to run a Jaws repair, but I've completely uninstalled Jaws and re-installed, so I don't think running a repair will help, and, when I try to run a repair on Jaws 2018, the repair gets to 4% and then stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of these issues. I would switch to NVDA permanently except that NVDA crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell









.


Re: Excel 2016 as part of Office 365 issues

 

I don't use NVDA, but as Russell posted (might have been on another list), he has tried it with NVDA and it also crashes just the same and it definitely does not without any screenreader running.
Anyhow, it's a pretty simple work-around so hopefully it will be fixed with some upcoming Office update.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Nermin via Groups.Io
Sent: Tuesday, November 28, 2017 2:01 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Hi Sieghard,

have you tried using NVDA with excel to rule out that JAWS is causing the issue?

Regards,
Nermin


Re: Excel 2016 as part of Office 365 issues

Nermin
 

Hi Sieghard,

have you tried using NVDA with excel to rule out that JAWS is causing the issue?

Regards,
Nermin


Re: Excel 2016 as part of Office 365 issues

Cristóbal
 

My bad...
Out of curiosity, have you tried entering the = sign with Jaws silenced (insert+spacebar+s)? Not that that would be a real efficient workaround, but just a thought.
Does it also happen with NVDA? Jaws specific or something screen reader in general I wonder.
Using the stand alone Office 2016. Going to have to see if this occurs with my set up. Off-hand, can't recall excel crashing on me in this way.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Tuesday, November 28, 2017 1:43 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Interesting idea, but it also crashes Excel and in fact it messed things up so bad that I had to restart my computer whereas just typing the equals sign (something I still do accidently) just crashes Excel and then it just restarts after 10 seconds or so.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, November 27, 2017 2:16 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

How about punching in the ascii code for the = sign (alt+61)?

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Monday, November 27, 2017 2:05 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Good thought and one I tried, but even after I type "sum" and then delete it by backspacing, Excel still crashes as soon as I type the equals sign.
Maybe, but it still crashes unless I put that equals sign in last.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: Monday, November 27, 2017 12:27 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Sieghard, regarding your issue, couldn't you just press a letter first, press backspace, type an equal sign followed by the formula, and press enter? I'd imagine this way is less tedious, no?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Monday, Nov 27, 2017 2:14 PM EST
To: main@jfw.groups.io
Subject: Excel 2016 as part of Office 365 issues

Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium plan.
I had major issues with Excel back at the end of August, but even then Jaws 18 would read everything, but as soon as I tried to type anything into a cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would solve the issue, but it didn't. A week or 10 days later there was an Office update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my Windows 10 laptop. I can type into a cell, but if I start a formula with an equals sign Excel crashes. The work-around is to type the formula without the equals sign, for example, sum(a1:a10) and press enter. This just puts the text into the cell, if I then go back and edit with F2 I can put the equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I assume it is some peculiarity with your system since I have not heard others having these issues. I use Excel on 3 different Windows 7 PC's at my store as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Owais Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier versions too. We switched to Office 365 here at work last June, and all worked fine, but now, Jaws isn't able to track in Excel 2016. If I open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I press the right arrow key, Jaws will sometimes say "B1" as it ought to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring up the ribbon and then close it, Jaws might then read the contents of the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is "Monthly". I'm hoping the next update to Office 365 will fix this issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at work.

I called VFO tech support, and at that time I was running the 1703 build of Office 365 with the "deferred" channel. I was told that updating to the 1709 or 1710 builds of Office 365 would fix the issue, but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was to run a Jaws repair, but I've completely uninstalled Jaws and re-installed, so I don't think running a repair will help, and, when I try to run a repair on Jaws 2018, the repair gets to 4% and then stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of these issues. I would switch to NVDA permanently except that NVDA crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell









.


Re: Creating accessible, fillable PDFs?

Johnson, Joanne
 

Hi Michael,

Thanks for being willing to take a look. How do I send an attachment to you? I don't see the option here..


Re: Excel 2016 as part of Office 365 issues

 

Interesting idea, but it also crashes Excel and in fact it messed things up so bad that I had to restart my computer whereas just typing the equals sign (something I still do accidently) just crashes Excel and then it just restarts after 10 seconds or so.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Cristóbal
Sent: Monday, November 27, 2017 2:16 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

How about punching in the ascii code for the = sign (alt+61)?

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Monday, November 27, 2017 2:05 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Good thought and one I tried, but even after I type "sum" and then delete it by backspacing, Excel still crashes as soon as I type the equals sign.
Maybe, but it still crashes unless I put that equals sign in last.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mario
Sent: Monday, November 27, 2017 12:27 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Sieghard, regarding your issue, couldn't you just press a letter first, press backspace, type an equal sign followed by the formula, and press enter? I'd imagine this way is less tedious, no?



-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Monday, Nov 27, 2017 2:14 PM EST
To: main@jfw.groups.io
Subject: Excel 2016 as part of Office 365 issues

Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium plan.
I had major issues with Excel back at the end of August, but even then Jaws 18 would read everything, but as soon as I tried to type anything into a cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would solve the issue, but it didn't. A week or 10 days later there was an Office update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my Windows 10 laptop. I can type into a cell, but if I start a formula with an equals sign Excel crashes. The work-around is to type the formula without the equals sign, for example, sum(a1:a10) and press enter. This just puts the text into the cell, if I then go back and edit with F2 I can put the equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I assume it is some peculiarity with your system since I have not heard others having these issues. I use Excel on 3 different Windows 7 PC's at my store as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Owais Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier versions too. We switched to Office 365 here at work last June, and all worked fine, but now, Jaws isn't able to track in Excel 2016. If I open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I press the right arrow key, Jaws will sometimes say "B1" as it ought to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring up the ribbon and then close it, Jaws might then read the contents of the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is "Monthly". I'm hoping the next update to Office 365 will fix this issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at work.

I called VFO tech support, and at that time I was running the 1703 build of Office 365 with the "deferred" channel. I was told that updating to the 1709 or 1710 builds of Office 365 would fix the issue, but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was to run a Jaws repair, but I've completely uninstalled Jaws and re-installed, so I don't think running a repair will help, and, when I try to run a repair on Jaws 2018, the repair gets to 4% and then stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of these issues. I would switch to NVDA permanently except that NVDA crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell









.


Re: Creating accessible, fillable PDFs?

Johnson, Joanne
 

Hi Jonah, 

Perhaps...

The PDF was created from a Word document using Adobe Acrobat DC Pro. The read-out-loud feature in Adobe works, all the text is tagged, and I can highlight text with a cursor.

Is there anything further I can do to indicate to JAWS and other screen readers that it is not an image? 

Joanne


Re: Excel 2016 as part of Office 365 issues

 

It might not help much, but it won't hurt to let Microsoft Accessibility know this, if they hear it from several users it might be bet ter.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Russell Solowoniuk
Sent: Tuesday, November 28, 2017 1:12 PM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Hi Sieghard,

Thanks for your response. Well, I completely uninstalled Office 365 from my machine, and then re-installed it from the Microsoft Office
365 website. I chose the 64 bit version, as that's what my co-worker was running. So, instead of the 1710 Monthly Channel, I am back to running the 1705 Deferred Channel. I am now able to navigate a spreadsheet with no problems, however, I am now back to having the same issue you are having with Excel crashing when typing a formula into a cell. This is the issue I was experiencing that caused me to install the 1710 32 bit version, which is when I began experiencing not being able to navigate at all in a spreadsheet. So, back to where I started from. I, like you, now type a formula without the = (equals) sign, and then press CTRL + F2 to edit the cell and add the = sign in front of the formula. A bit of a pain, but at least I'm able to use Excel once again.

BTW: Excel also crashes when typing a formula into a cell while running NVDA, so this issue isn't strictly a Jaws issue. It is, however, a screen reader issue as my co-worker can type a formula into a cell with no crashing with all screen readers turned off.

Hope this issue is resolved soon.

Good luck.

Russell

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:
Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business
Premium plan.
I had major issues with Excel back at the end of August, but even then
Jaws
18 would read everything, but as soon as I tried to type anything into
a cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018
would solve the issue, but it didn't. A week or 10 days later there
was an Office update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with
my Windows 10 laptop. I can type into a cell, but if I start a formula
with an equals sign Excel crashes. The work-around is to type the
formula without the equals sign, for example, sum(a1:a10) and press
enter. This just puts the text into the cell, if I then go back and
edit with F2 I can put the equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office
Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I
assume it is some peculiarity with your system since I have not heard
others having these issues. I use Excel on 3 different Windows 7 PC's
at my store as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Owais Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk
<rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier
versions too. We switched to Office 365 here at work last June, and
all worked fine, but now, Jaws isn't able to track in Excel 2016. If
I open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I
press the right arrow key, Jaws will sometimes say "B1" as it ought
to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring
up the ribbon and then close it, Jaws might then read the contents of
the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is
"Monthly". I'm hoping the next update to Office 365 will fix this
issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at
work.

I called VFO tech support, and at that time I was running the 1703
build of Office 365 with the "deferred" channel. I was told that
updating to the 1709 or 1710 builds of Office 365 would fix the
issue, but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was
to run a Jaws repair, but I've completely uninstalled Jaws and
re-installed, so I don't think running a repair will help, and, when
I try to run a repair on Jaws 2018, the repair gets to 4% and then
stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of
these issues. I would switch to NVDA permanently except that NVDA
crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell








Re: Excel 2016 as part of Office 365 issues

Russell Solowoniuk
 

Hi Sieghard,

Thanks for your response. Well, I completely uninstalled Office 365
from my machine, and then re-installed it from the Microsoft Office
365 website. I chose the 64 bit version, as that's what my co-worker
was running. So, instead of the 1710 Monthly Channel, I am back to
running the 1705 Deferred Channel. I am now able to navigate a
spreadsheet with no problems, however, I am now back to having the
same issue you are having with Excel crashing when typing a formula
into a cell. This is the issue I was experiencing that caused me to
install the 1710 32 bit version, which is when I began experiencing
not being able to navigate at all in a spreadsheet. So, back to where
I started from. I, like you, now type a formula without the = (equals)
sign, and then press CTRL + F2 to edit the cell and add the = sign in
front of the formula. A bit of a pain, but at least I'm able to use
Excel once again.

BTW: Excel also crashes when typing a formula into a cell while
running NVDA, so this issue isn't strictly a Jaws issue. It is,
however, a screen reader issue as my co-worker can type a formula into
a cell with no crashing with all screen readers turned off.

Hope this issue is resolved soon.

Good luck.

Russell

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:
Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium
plan.
I had major issues with Excel back at the end of August, but even then Jaws
18 would read everything, but as soon as I tried to type anything into a
cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would
solve the issue, but it didn't. A week or 10 days later there was an Office
update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my
Windows 10 laptop. I can type into a cell, but if I start a formula with an
equals sign Excel crashes. The work-around is to type the formula without
the equals sign, for example, sum(a1:a10) and press enter. This just puts
the text into the cell, if I then go back and edit with F2 I can put the
equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office
Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I
assume it is some peculiarity with your system since I have not heard others
having these issues. I use Excel on 3 different Windows 7 PC's at my store
as well as on 2 Windows 10 laptops.

Regards,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Owais
Patel
Sent: Monday, November 27, 2017 10:50 AM
To: main@jfw.groups.io
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.
Sincerely,
Owais

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <rsolowoniuk@gmail.com>
wrote:

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier
versions too. We switched to Office 365 here at work last June, and
all worked fine, but now, Jaws isn't able to track in Excel 2016. If I
open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I
press the right arrow key, Jaws will sometimes say "B1" as it ought
to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring
up the ribbon and then close it, Jaws might then read the contents of
the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is
"Monthly". I'm hoping the next update to Office 365 will fix this
issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at
work.

I called VFO tech support, and at that time I was running the 1703
build of Office 365 with the "deferred" channel. I was told that
updating to the 1709 or 1710 builds of Office 365 would fix the issue,
but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was
to run a Jaws repair, but I've completely uninstalled Jaws and
re-installed, so I don't think running a repair will help, and, when I
try to run a repair on Jaws 2018, the repair gets to 4% and then
stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of
these issues. I would switch to NVDA permanently except that NVDA
crashes our proprietary database that I use on a daily basis.

Thanks all.

Russell








Re: JAWS 18 slow and sluggish on Windows 10

moiz tundawala
 

Thanks people. I am now only running Windows Defender but the problem
has not gone away.
JAWS is sluggish in all applications that I use. Chrome, Firefox,
Word, Windows explorer and so on.
I guess something must be wrong with the system then. But as I
mentioned its not that JAWS is permanently sluggish. I can get it back
to running normally for a few minutes by unloading and reloading the
program. Also, by opening and closing an application like Kurzweil.
Moiz.

On 11/28/17, Richard Turner <richardturner42@outlook.com> wrote:
I'd strongly recommend getting rid of the third party antivirus program and
just use Windows Defender.
Antivirus programs often cause issues with screen readers and the computer
experts I know do not recommend running two different ones.
Unless you have somehow completely disabled Windows Defender, you have two
running.
Windows Defender works great!

Richard


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 5:48 PM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear All,
I did get in touch with Microsoft Accessibility. They remote accessed
my computer but weren't able to solve the problem. The person has sent
it to her research team for further instructions.
I also downloaded JAWS 2018 and am running it in 40 minute mode. JAWS
remains slow and sluggish.
Can something be wrong with the computer and its settings? I have a
Dell 13 Inspiron 5378.
Thanks,
Moiz.

On 11/27/17, moiz tundawala <moiztundawala@gmail.com> wrote:
Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:
Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also does
this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough to
see
if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard
Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure it
out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and
reinstall
it
once again. I followed their instructions but this didn't solve the
problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might be
interfering with JAWS and that I should go into settings of programmes
like
my antivirus and make an exception for Freedom Scientific. I have
uninstalled my antivirus completely to see what happens, but once again,
JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:
Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every
few minutes. I get it back to working normally by unloading and
reloading the application. Strangely enough, I have also noticed that
JAWS starts working fine even after I open and close Kurzweil. But
this lasts only a few minutes and the problem returns, until I repeat
the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be wrong
here?
Thanks,
Moiz.







.



















Re: good windows 10 app updaters

Mario
 

as I understand it, an update manager retrieves and applies updates for
the programs that you have depending on the programs that the manager
knows about.

-------- Original Message --------
From: Sieghard Weitzel [mailto:sieghard@live.ca]
Sent: Tuesday, Nov 28, 2017 10:16 AM EST
To: main@jfw.groups.io
Subject: good windows 10 app updaters

What does an "update app manager" do?

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Marvin
Hunkin via Groups.Io
Sent: Monday, November 27, 2017 7:19 PM
To: main@jfw.groups.io
Subject: good windows 10 app updaters

Hi, for the past few years been using filehippo app manager, but 1.47 ,
kept giving me connection errors and just searched, filehippo does not
support windows 10. So my question is, what other update app managers do
you use for windows 10.
Thanks.


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>

Virus-free.
www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient>


Re: Creating accessible, fillable PDFs?

Michael Mote
 

Hi there!  Can you send me the PDF file as an attachment, and let me see what happens on my end.  I’ve been working a lot on these myself, and would like to help you if I can.

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jonas Voll
Sent: Tuesday, November 28, 2017 10:19 AM
To: main@jfw.groups.io
Subject: Re: Creating accessible, fillable PDFs?

 

Sounds like the PDF may be an image!

 

caption” an “image” and it’s referring to all of page one

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Johnson, Joanne
Sent: Wednesday, November 22, 2017 11:42 AM
To: main@jfw.groups.io
Subject: Creating accessible, fillable PDFs?

 

Hi Everyone,

 

I am having a lot of trouble making this fillable PDF accessible. (Both attached and at this link: https://www.portlandoregon.gov/oni/article/661427 )


Three JAWS users have said it’s not screen reader accessible. Specifically, that JAWS just says “document processing” and does not read the text.   

 

  I’ve added tooltips to the form fields, tagged the text, and adjusted the reading
  order. The “Read Out Loud” feature in adobe reads everything correctly. I’ve done a lot of research online, including using several guides to create accessible, fillable PDF forms and I’m still stuck.

 But when I run the accessibility checker, it does show *something *is off. it asks me to “caption” an “image” and it’s referring to all of page one!

 

I’m wondering if I tagged something incorrectly or the file size is somehow beyond the capacity of JAWs (which seems unlikely).   

 

Do you have any ideas about what went wrong or how to make it right?

 

Also, we are hoping to find a company who can create accessible documents and forms so that we know they are accessible the first time, every time. Does anyone have any suggestions for companies that do good work?

 

We would especially love to use an organization that prioritizes the lived experience of people who need/use assistive technology and one located in or near Portland, Oregon. But we’re open to any suggestions.


 Thanks for anything you can offer. I really appreciate your expertise and skill.

 

Joanne

 

 

 

 
SonicWall identified this message as clean.
To manage your junk mail go to https://nospam.envisionus.com 
and 
logon with your domain userid and password.
If you consider this email to be spam please forward it to 
'spam@...'

NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.

 


Re: Creating accessible, fillable PDFs?

Jonas Voll
 

Sounds like the PDF may be an image!

 

caption” an “image” and it’s referring to all of page one

 

 

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
www.envisionus.com

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.


From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Johnson, Joanne
Sent: Wednesday, November 22, 2017 11:42 AM
To: main@jfw.groups.io
Subject: Creating accessible, fillable PDFs?

 

Hi Everyone,

 

I am having a lot of trouble making this fillable PDF accessible. (Both attached and at this link: https://www.portlandoregon.gov/oni/article/661427 )


Three JAWS users have said it’s not screen reader accessible. Specifically, that JAWS just says “document processing” and does not read the text.   

 

  I’ve added tooltips to the form fields, tagged the text, and adjusted the reading
  order. The “Read Out Loud” feature in adobe reads everything correctly. I’ve done a lot of research online, including using several guides to create accessible, fillable PDF forms and I’m still stuck.

 But when I run the accessibility checker, it does show *something *is off. it asks me to “caption” an “image” and it’s referring to all of page one!

 

I’m wondering if I tagged something incorrectly or the file size is somehow beyond the capacity of JAWs (which seems unlikely).   

 

Do you have any ideas about what went wrong or how to make it right?

 

Also, we are hoping to find a company who can create accessible documents and forms so that we know they are accessible the first time, every time. Does anyone have any suggestions for companies that do good work?

 

We would especially love to use an organization that prioritizes the lived experience of people who need/use assistive technology and one located in or near Portland, Oregon. But we’re open to any suggestions.


 Thanks for anything you can offer. I really appreciate your expertise and skill.

 

Joanne

 

 

 

 
SonicWall identified this message as clean.
To manage your junk mail go to https://nospam.envisionus.com 
and 
logon with your domain userid and password.
If you consider this email to be spam please forward it to 
'spam@...'

NOTICE: This electronic mail message and any attached files are confidential. The information is exclusively for the use of the individual or entity intended as the recipient. If you are not the intended recipient, any use, copying, printing, reviewing, retention, disclosure, distribution or forwarding of the message or any attached file is not authorized and is strictly prohibited. If you have received this electronic mail message in error, please advise the sender by reply electronic mail immediately and permanently delete the original transmission, any attachments and any copies of this message from your computer system.



Re: good windows 10 app updaters

 

What does an “update app manager” do?

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Marvin Hunkin via Groups.Io
Sent: Monday, November 27, 2017 7:19 PM
To: main@jfw.groups.io
Subject: good windows 10 app updaters

 

Hi, for the past few years been using filehippo app manager, but 1.47 , kept giving me connection errors and just searched, filehippo does not support windows 10. So my question is, what other update app managers do you use for windows 10.

Thanks.

 

 

Virus-free. www.avast.com


Re: JAWS 18 slow and sluggish on Windows 10

Richard Turner
 

I'd strongly recommend getting rid of the third party antivirus program and just use Windows Defender.
Antivirus programs often cause issues with screen readers and the computer experts I know do not recommend running two different ones.
Unless you have somehow completely disabled Windows Defender, you have two running.
Windows Defender works great!

Richard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz tundawala
Sent: Monday, November 27, 2017 5:48 PM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear All,
I did get in touch with Microsoft Accessibility. They remote accessed
my computer but weren't able to solve the problem. The person has sent
it to her research team for further instructions.
I also downloaded JAWS 2018 and am running it in 40 minute mode. JAWS
remains slow and sluggish.
Can something be wrong with the computer and its settings? I have a
Dell 13 Inspiron 5378.
Thanks,
Moiz.

On 11/27/17, moiz tundawala <moiztundawala@gmail.com> wrote:
Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:
Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also does
this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough to
see
if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard
Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure it
out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and reinstall
it
once again. I followed their instructions but this didn't solve the
problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might be
interfering with JAWS and that I should go into settings of programmes
like
my antivirus and make an exception for Freedom Scientific. I have
uninstalled my antivirus completely to see what happens, but once again,
JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:
Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz
tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after every
few minutes. I get it back to working normally by unloading and
reloading the application. Strangely enough, I have also noticed that
JAWS starts working fine even after I open and close Kurzweil. But
this lasts only a few minutes and the problem returns, until I repeat
the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be wrong
here?
Thanks,
Moiz.







.














Re: JAWS 18 slow and sluggish on Windows 10

 

Hi Moiz,

If you have done a clean install of Windows 10 or at least a restore without saving your
Settings and then you reinstalled Jaws on this clean system and Jaws is still sluggish then yes, I would say there is a good chance something is just not right with your system. I assume Microsoft Accessibility would have checked to make sure all your drivers are up to date?
Is Jaws slow in particular applications like Word or OUtlook or is it even sluggish when you use Windows Explorer, go to Settings or online using IE?
I still am a pretty firm believer that in the long run Windows Defender will give you the least amount of trouble and it's one less thing to worry about or for Microsoft Accessibility to have to deal with should you ask them for help.

Good luck,
Sieghard

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of moiz tundawala
Sent: Monday, November 27, 2017 5:48 PM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear All,
I did get in touch with Microsoft Accessibility. They remote accessed my computer but weren't able to solve the problem. The person has sent it to her research team for further instructions.
I also downloaded JAWS 2018 and am running it in 40 minute mode. JAWS remains slow and sluggish.
Can something be wrong with the computer and its settings? I have a Dell 13 Inspiron 5378.
Thanks,
Moiz.

On 11/27/17, moiz tundawala <moiztundawala@gmail.com> wrote:
Mario,
I run no other program at startup. My computer had the McAfee
antivirus which I have just uninstalled. I have now moved too Sophos.
Martin, Thanks for letting me know about microsoft accessibility. I
haven't tried getting in touch with them yet. Will do so and let you
know what happens.
Sieghard,
No, I haven't tried JAWS 2018. Will do that too and get back.
Thanks everyone.
Moiz.

On 11/27/17, Sieghard Weitzel <sieghard@live.ca> wrote:
Sorry, Richard, should read the entire thread before repeating the
suggestion somebody else has already made.
One other thing, Moiz, have you tried Jaws 2018 to see if it also
does this?
If your SMNA doesn't cover it you can still download it and use it in
40-minute demo mode, from what you describe this will be long enough
to see if the problem occurs.

Regards,
Sieghard

----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
Sieghard Weitzel
Sent: Monday, November 27, 2017 9:52 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

I would also try Microsoft Accessibility and see if they can figure
it out.


-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
moiz tundawala
Sent: Monday, November 27, 2017 7:00 AM
To: main@jfw.groups.io
Subject: Re: JAWS 18 slow and sluggish on Windows 10

Dear Mario,
They asked me to uninstall JAWS with all its registry files and
reinstall it once again. I followed their instructions but this
didn't solve the problem.
Then I got my computer formatted, but JAWS is as slow and sluggish as
before.
VFO just wrote back once again saying that some other programme might
be interfering with JAWS and that I should go into settings of
programmes like my antivirus and make an exception for Freedom
Scientific. I have uninstalled my antivirus completely to see what
happens, but once again, JAWS becomes slow after every few minutes.
Moiz.

On 11/27/17, Mario <mrb620@hotmail.com> wrote:
Moiz, please let us know what the tech did to fix the problem.

-------- Original Message --------
From: Alan Robbins [mailto:alan1057@me.com]
Sent: Monday, Nov 27, 2017 7:34 AM EST
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

I would suggest contacting VFO via email or phone

Al

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of
moiz tundawala
Sent: Sunday, November 26, 2017 4:48 PM
To: main@jfw.groups.io
Subject: JAWS 18 slow and sluggish on Windows 10

Dear All,
JAWS 18 becomes slow and sluggish on my Windows 10 laptop after
every few minutes. I get it back to working normally by unloading
and reloading the application. Strangely enough, I have also noticed
that JAWS starts working fine even after I open and close Kurzweil.
But this lasts only a few minutes and the problem returns, until I
repeat the cycle all over again.
I have tried doing a clean installation of JAWS and have also got my
computer formatted. But nothing seems to be helping. What may be
wrong here?
Thanks,
Moiz.







.